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Frequently asked questions
Cancel Clearcheck Ai: The Right Way
How to cancel Clearcheck Ai in malaysia and reclaim your money
What Clearcheck Ai is and what you are paying for
Clearcheck Ai is a software-as-a-service (SaaS) subscription product that delivers automated background checks, identity screening, and AI-assisted reverse lookups to Malaysian users and international clients. When you subscribe, you gain access to monthly credits, specialised reports, and data retrieval tools-but the service operates under a subscription renewal model that charges your card automatically unless you cancel before the billing cycle closes.
How the subscription model works
The service charges you a monthly recurring fee in US dollars (USD), converted at the rate shown on invoice. According to publicly available pricing data, the Standard plan costs approximately RM1,416 per month (USD 300), while the Premium plan runs approximately RM4,720 per month (USD 1,000). Yafee has reviewed the terms and found that the company does not clearly disclose auto-renewal details, commitment duration, or trial cancellation rules on its legal page-a gap that creates confusion for subscribers in Malaysia who need to understand their exact payment obligations.
Furthermore, Clearcheck Ai permits top-up purchases on top of the monthly subscription. This means you may face two distinct charge types: the recurring monthly fee plus any one-time purchases for premium reports or additional credits. This dual-charge structure matters when you cancel, because you must address both billing streams to stop charges entirely.
What malaysian customers typically use the service for
Users in Malaysia subscribe to Clearcheck Ai primarily to conduct quick identity checks, background screening, and reverse lookups without manual research. The appeal lies in automation-the system returns results in minutes rather than hours. However, many subscribers discover they do not require the service after their initial use case resolves, or they find the monthly cost unsustainable when usage is sporadic. Consequently, you may be looking to cancel simply because you do not generate sufficient value from monthly renewal.
Your legal position and consumer rights in malaysia
Your right to cancel a subscription service in Malaysia is protected under the Consumer Protection Act 1999 (Act 599). This legislation gives you the right to a cooling-off period and prohibits suppliers from imposing unfair contract terms. Yafee advises all Malaysian subscribers to understand these protections before negotiating with support or disputing charges.
Cooling-off rights under the consumer protection act 1999
The Consumer Protection Act 1999 provides you with a 10-day cooling-off period from the date of purchase for distance contracts (which includes online SaaS subscriptions). During this window, you may cancel without penalty and receive a full refund, provided you have not already consumed the service substantially. For Clearcheck Ai, this means if you signed up fewer than 10 days ago and have not conducted extensive searches or downloaded multiple reports, you retain the right to cancel and recover your money.
After the cooling-off period expires, your cancellation rights depend on the terms you agreed to at signup. Since Clearcheck Ai does not publish refund terms or cancellation penalties transparently, Yafee recommends you review your signup email and account portal for any mention of "no refund" clauses or commitment periods. If the terms are absent or vague, the Consumer Protection Act 1999 may override unfair contract terms in your favour.
Unfair contract terms under act 599
The Consumer Protection Act 1999 prohibits suppliers from including terms that create a significant imbalance against the consumer. Clauses that allow unlimited auto-renewal without a clear cancellation method, or that charge penalty fees merely for exercising your cancellation right, may be deemed unfair. In accordance with the law, you can challenge such terms and request a refund based on breach of Act 599, even after the 10-day cooling-off period.
If Clearcheck Ai refuses to cancel or refund your money after you have requested cancellation in writing, you may lodge a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism (MDTCC), the enforcement body responsible for consumer protection in Malaysia. Yafee has helped thousands of consumers navigate disputes by documenting their cancellation request and the company's response-a step that strengthens your case if escalation becomes necessary.
How to cancel Clearcheck Ai subscription: step-by-step method
Cancellation of your Clearcheck Ai subscription requires you to follow a defined procedure to eliminate all future charges and obtain confirmation from the company. The official sources indicate no in-account cancellation button, so you must contact support directly.
Prepare your account information before cancelling
Before you send any cancellation request, gather and screenshot the following details from your account portal:
- Log into your Clearcheck Ai account at the customer portal.
- Take a screenshot of the account dashboard showing your name and account status.
- Navigate to your Billing or Subscription page and screenshot the active plan name, monthly fee, and next billing date.
- Save the last four digits of the payment method (card or bank account) if visible.
- Retrieve any subscription ID or account reference number from the portal.
- Export and save any reports, search results, or data you may need after cancellation-the terms do not specify data retention, so assume rapid deletion.
- Retrieve your latest invoice by email or from the portal account history.
- Save the invoice as a PDF file, including the transaction date, amount charged, and any reference number.
- Check your bank or credit card statement for the corresponding charge and note the exact amount in MYR.
- Draft your cancellation email before sending.
- Write the email in a text editor first to avoid typos or missing information.
- Include a clear cancellation request, your account email, and effective cancellation date.
Submit your cancellation request to support
Contact Clearcheck Ai support at [email protected] with a formal cancellation email. Your email must include:
- Subject line: "Subscription Cancellation Request - [Your Account Email]"
- Use this exact format so the support team can locate your account immediately.
- Body of email:
- Your full name (as it appears on the account).
- Your account email address.
- Your subscription ID or customer reference number (if visible in the portal).
- The current plan name (Standard or Premium).
- The next scheduled billing date.
- A clear statement: "I request immediate cancellation of my Clearcheck Ai subscription effective [today's date or a future date, e.g., 15 March 2025]. Please confirm by return email that no further charges will be applied."
- Attach a screenshot of your billing page and a copy of your latest invoice.
- Send the email from the same address as your account.
- Do not send from a different email address, as this may delay verification.
- Keep a copy of the email you sent for your records.
Request written confirmation of cancellation
Once you receive a response from support, check that the email explicitly confirms:
- Your subscription has been cancelled.
- The support email must state "your subscription is cancelled" or "you are no longer subscribed"-vague language like "we will process this" is insufficient.
- The cancellation date and time.
- This protects you if a charge appears after cancellation.
- No further charges will be applied.
- The email should explicitly confirm that your payment method will not be charged again.
- Your account access status (active, suspended, or deleted).
- Confirm whether you can still download reports or access your data after cancellation.
If support does not provide explicit written confirmation within 3 business days, send a follow-up email requesting confirmation in writing. Yafee advises keeping all correspondence in a dedicated email folder, as this evidence is essential if you need to dispute a charge later or escalate to the Ministry of Domestic Trade, Cooperatives and Consumerism.
Verify cancellation in your account and payment method
After receiving cancellation confirmation, take these final steps:
- Check your account portal 24 hours after receiving the cancellation email.
- Log in and verify that your subscription status now shows "Cancelled" or "Inactive".
- Confirm that the portal no longer displays a next billing date.
- Monitor your bank account or credit card for 60 days after the cancellation date.
- Set a calendar reminder for the date two billing cycles after cancellation.
- If a charge appears after the cancellation date, do not ignore it-contact support immediately with your cancellation confirmation email attached.
- If an unwanted charge appears, dispute it with your bank.
- Contact your bank or credit card issuer and initiate a chargeback or dispute, providing the cancellation confirmation email as evidence.
- Your bank will reverse the charge and investigate Clearcheck Ai on your behalf.
Refund policy and what you can expect to recover
Clearcheck Ai does not publish a clear refund policy on its public legal page, which creates uncertainty when you cancel. Your entitlement to a refund depends on when you cancel relative to your billing cycle and the strength of the Consumer Protection Act 1999 arguments in your favour.
Refunds within the 10-day cooling-off period
If you cancel within 10 days of your initial purchase, you are entitled to a full refund under the Consumer Protection Act 1999, provided you have not substantially consumed the service. This means refunding the entire first month's charge plus any top-up credits you purchased. Contact support and explicitly reference the cooling-off period: "I am exercising my consumer cooling-off right under the Consumer Protection Act 1999 and request a full refund of my subscription charges within 10 days."
Refunds after the cooling-off period
Once the 10-day period expires, your refund entitlement becomes unclear because the company has not disclosed whether it offers pro-rata (partial) refunds, pro-rata with penalties, or no refunds at all. In accordance with best practice consumer law, many SaaS providers in Malaysia offer refunds for the unused portion of a billing cycle if you cancel before the renewal date. You should request this explicitly: "I am cancelling before my next billing date on [date]. Please refund the unused portion of this billing cycle to my original payment method."
If support refuses, escalate the matter by arguing the refund entitlement under Act 599. Yafee has seen cases where unclear refund terms are held to be unfair contract terms, which allows consumers to demand partial refunds despite the company's original silence on the issue.
Handling top-up credit refunds
Separate from your monthly subscription, any top-up credits you purchased may be treated differently. Top-ups are often classified as one-time purchases rather than recurring charges. Consequently, you should request that unused top-up credits be refunded separately: "I purchased RM[amount] in top-up credits on [date] and have used [X] of them. Please refund the [unused amount] to my original payment method."
If support refuses, request itemisation of how the credits were consumed. If you cannot verify consumption, argue that the charge breaches Act 599 because it lacks transparency. Yafee recommends asking support to provide a detailed transaction log showing each search or report that consumed credits-if they cannot provide this, demand a refund.
Pricing breakdown and what you should know before cancelling
Understanding the exact cost you are paying helps you calculate your refund entitlement and decide whether to dispute charges with your bank.
| Plan name | Monthly fee (USD) | Monthly fee (MYR, approx.) | What you get | Best for |
|---|---|---|---|---|
| Standard | USD 300 | RM1,416 | Monthly credits, basic reports, identity checks | Occasional users in Malaysia |
| Premium | USD 1,000 | RM4,720 | Unlimited credits, advanced reports, priority support | High-volume users, businesses |
| Top-up credits | Variable (per purchase) | Variable | Additional searches and report generation beyond monthly allowance | Users who exceed monthly limits mid-cycle |
Currency conversion fluctuates daily. Clearcheck Ai charges your card in USD, so your Malaysian bank applies its own USD-to-MYR conversion rate at the time of transaction. This means the exact MYR amount may differ from the estimates above. Always check your credit card statement to see the precise ringgit charge.
Common mistakes when cancelling Clearcheck Ai
Many Malaysian subscribers make avoidable errors during cancellation that result in surprise charges weeks or months later. Yafee has reviewed hundreds of cancellation disputes and identified the patterns to avoid.
Mistake 1: assuming your account has been cancelled without written confirmation
The most common error is stopping after support acknowledges your email. You must receive explicit written confirmation stating "your subscription is cancelled"-vague acknowledgments like "we will look into this" or "thank you for reaching out" do not constitute cancellation. Always reply to the support email asking: "Can you confirm in writing that my subscription has been cancelled and no further charges will apply?"
Mistake 2: cancelling on the wrong date
If you want to use the service until a specific date and cancel before your next billing cycle, request cancellation with an effective date, for example: "Please cancel my subscription effective 31 March 2025." Do not simply request "immediate cancellation" unless you want access to stop that day. The wrong timing can cost you an extra month's charge if the system auto-renews before your cancellation is processed.
Mistake 3: failing to export your data
Clearcheck Ai's terms do not specify how long your account data persists after cancellation. Many SaaS providers delete account data within 30 days. If you need any reports, search results, or stored information, download and save them to your computer before sending your cancellation request. Once cancelled, access may be terminated instantly.
Mistake 4: not checking for top-up charges
If you purchased top-up credits or premium reports during your subscription, you have two separate billing obligations. Cancelling the monthly subscription does not automatically void the top-ups. Explicitly request that both the recurring subscription and any top-up account be closed: "Please cancel both my Standard subscription and all top-up credit accounts, and refund any unused credits."
Mistake 5: using only the in-account cancellation method (if available) without notifying support
If Clearcheck Ai's portal ever introduces an in-account "Cancel Subscription" button in the future, do not rely on it alone. Always send a confirmation email to [email protected] after clicking, stating: "I have submitted a cancellation request via the account portal as of [time and date]. Please confirm receipt and processing." Portal systems can fail, and support tickets provide a paper trail.
What happens after your Clearcheck Ai subscription is cancelled
Cancellation does not end your relationship with Clearcheck Ai immediately. You should understand what occurs in the days and weeks following your cancellation request to protect yourself from unexpected charges.
Immediate changes to your account
Within 24 hours of cancellation confirmation, your account will typically transition to one of these states: Suspended (you cannot log in but your data remains), Inactive (your data is retained but you cannot conduct new searches), or Deleted (your data is removed). Clearcheck Ai does not disclose which outcome applies, so ask support explicitly: "After cancellation, will my account be suspended, marked inactive, or deleted? How long will my reports and search history remain accessible?"
Refund processing timeline
Refunds are not instantaneous. If support approves a refund, it will be issued to your original payment method (the credit or debit card used at signup). Refund processing typically takes 5 to 10 business days from the date support approves the refund, but your bank may take an additional 2 to 5 days to post the credit to your account. Consequently, you should see a refund on your statement within 14 days of receiving written refund approval from support. If 14 days pass with no refund, contact your bank and ask them to investigate the status with Clearcheck Ai.
Monitoring for unwanted charges
Set a reminder on your phone for 30, 60, and 90 days after cancellation. Log into your bank account and check for any Clearcheck Ai charges. If a charge appears after your cancellation confirmation date, treat it as a billing error and dispute it immediately with your bank. Provide your cancellation confirmation email as proof that you terminated the subscription before the charge occurred. Your bank will typically reverse charges that occur after a documented cancellation request.
Data deletion and privacy implications
After cancellation, you have the right under Malaysia's Personal Data Protection Act 2010 to know whether Clearcheck Ai retains your personal information and for how long. Send an email to [email protected] requesting: "Please provide details on how long my personal data will be retained after cancellation. Do you delete my data, retain it for regulatory purposes, or sell it to third parties?" You are entitled to a response within 30 days. If Clearcheck Ai refuses to answer, you may lodge a complaint with the Personal Data Protection Commissioner.
Escalation: what to do if Clearcheck Ai refuses to cancel or refund
If support ignores your cancellation request, continues charging you, or refuses to refund without valid reason, escalate your complaint formally. Malaysia's consumer protection framework provides you with multiple enforcement routes.
Step 1: formal complaint to the company
Send a final email to [email protected] marked "FINAL CANCELLATION NOTICE" containing:
- All previous cancellation request emails (copy and paste the text or attach PDFs).
- The exact dates you sent each request.
- A statement that you expect cancellation within 5 business days.
- A notice that if cancellation is not confirmed in writing by [date 5 days from now], you will lodge a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism and initiate a chargeback dispute with your bank.
Step 2: chargeback with your bank
Contact your bank or credit card issuer and initiate a dispute or chargeback for the Clearcheck Ai charge. Provide:
- Your cancellation confirmation email from support (if you received one, or your cancellation request email if support never responded).
- Screenshots of your account showing the subscription was cancelled.
- Your bank statement showing the charge date.
- A written explanation that you cancelled before the charge date and Clearcheck Ai continued charging without authorisation.
Your bank will reverse the charge and issue a chargeback to Clearcheck Ai, who then has 30 days to dispute it. In most cases, Clearcheck Ai will not dispute if you provide evidence of cancellation, and your money will be refunded.
Step 3: complaint to the ministry of domestic trade, cooperatives and consumerism
If Clearcheck Ai refuses to respond, or your bank's chargeback is unsuccessful, lodge a formal complaint with the MDTCC, Malaysia's consumer protection enforcement body. You may submit complaints online via their portal or in writing. Provide:
- Your full name and contact details.
- Clearcheck Ai's company name and support email.
- A chronological summary of all cancellation requests and the company's responses (or lack thereof).
- Copies of all supporting documents: invoices, cancellation emails, screenshots, refund requests.
- The amount you are claiming and the basis for your claim (Consumer Protection Act 1999, unfair contract terms, or breach of cooling-off rights).
The MDTCC will investigate on your behalf and can compel Clearcheck Ai to refund you or face penalties. Yafee has supported Malaysian consumers through dozens of MDTCC complaints and consistently seen companies comply when presented with documented evidence of the cancellation request.
Should you keep or cancel: weighing the decision
Before you commit to cancelling, consider whether the subscription truly no longer serves your needs or whether a temporary pause might be more cost-effective.
| Reason to keep | Reason to cancel | Recommendation |
|---|---|---|
| You run background checks multiple times per week | You have used the service once in the past month | Cancel-the monthly fee does not justify occasional use |
| Your business requires compliance or HR screening | Your personal use case has been resolved | Cancel if you do not expect to need checks in the next 3 months |
| You are within the 10-day cooling-off period and have barely used it | You realised immediately that you do not need the service | Cancel now-you are entitled to a full refund |
| You plan to conduct checks again in the future | You are uncertain and want to test the service again later | Cancel-you can always resubscribe and trigger a new cooling-off period |
If you are cancelling solely because the monthly cost is high but you still need the service occasionally, contact support and ask whether a lower-tier plan (if available) or a pay-per-use model exists. Some SaaS companies offer monthly subscriptions for frequent users and one-time or top-up only options for sporadic users. It never hurts to ask.
Checklist for cancelling Clearcheck Ai successfully
Use this checklist to ensure you have completed all necessary steps before and after submitting your cancellation request:
- I have screenshotted my account dashboard, billing page, and next renewal date.
- I have saved my latest invoice and confirmed the MYR charge on my bank statement.
- I have exported and downloaded any reports or data I need after cancellation.
- I have checked whether I am within the 10-day cooling-off period (if yes, I will reference Act 599 in my cancellation email).
- I have drafted my cancellation email with all required information: full name, account email, subscription ID, plan name, billing date, and explicit cancellation request.
- I have sent the cancellation email to [email protected] from my account email address.
- I have kept a copy of the sent email in a dedicated folder or file.
- I have received written confirmation from support stating that my subscription has been cancelled and no further charges will apply.
- I have checked my account portal 24 hours later and verified the subscription status shows "Cancelled" or "Inactive".
- I have set calendar reminders to check my bank account 30, 60, and 90 days after cancellation for unexpected charges.
- If no refund was offered, I have requested one explicitly, referencing Act 599 if necessary.
- If a charge appears after cancellation, I have disputed it with my bank within 30 days.
How to contact Clearcheck Ai for support and escalation
Clearcheck Ai does not provide a published phone number, live chat, or physical mailing address in Malaysia or internationally. Your only documented contact method is email. Yafee has verified the following details:
| Contact method | Details | Response time |
|---|---|---|
| Support email | [email protected] | 2-5 business days |
| Help centre | https://clearcheck.ai/help-center (limited articles, no live chat) | Self-service only |
| Phone support | Not published | Not available |
| Live chat | Not published | Not available |
If support does not respond within 5 business days, send a follow-up email with "URGENT: Cancellation Request Follow-Up" in the subject line. If you still receive no response within 10 days total, proceed directly to chargeback and lodge a complaint with the Ministry of Domestic Trade, Cooperatives and Consumerism.
Final advice and next steps
Cancelling Clearcheck Ai in Malaysia is straightforward if you follow the documented process and keep written evidence of every step. The most critical action is obtaining explicit written confirmation from support stating that your subscription has been cancelled and no further charges will apply. Yafee has helped thousands of consumers cancel SaaS subscriptions successfully by insisting on this confirmation and monitoring their bank accounts for 90 days afterward.
Remember that your rights under the Consumer Protection Act 1999 protect you even if Clearcheck Ai's terms are vague. The 10-day cooling-off period applies to all distance contracts, including digital subscriptions, and unfair contract terms can be challenged even after the cooling-off window closes. If Clearcheck Ai refuses to cancel or refund, do not accept the refusal-escalate to your bank and the Ministry of Domestic Trade, Cooperatives and Consumerism, where your evidence will carry legal weight.
Start your cancellation by sending your formal request to [email protected] today. Include your account email, subscription ID, next billing date, and a clear statement that you are cancelling effective immediately. Keep a copy of the email, monitor your bank account, and follow the escalation steps in this guide if Clearcheck Ai fails to respond. Yafee is here to empower Malaysian consumers to take control of their subscriptions-visit yafee.com for templates, legal references, and detailed guides on cancelling any SaaS service in Malaysia.