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Frequently asked questions
Cancel CamScanner: The Right Way
How to cancel CamScanner and stop unwanted charges in the philippines
What is CamScanner and why you might want to cancel
CamScanner is a cloud-based document scanning application that converts your smartphone camera into a portable digital scanner. The service includes optical character recognition (OCR) technology, which transforms scanned images into editable text files. Students, freelancers, and small business owners throughout the Philippines use CamScanner to digitize identification documents, receipts, contracts, and government forms quickly and efficiently.
The platform operates on a freemium model. Basic scanning remains free, but you will encounter limitations rapidly. Premium membership costs ₱282 per month or ₱2,824 annually, granting access to OCR functionality, batch PDF downloads, image-to-Word conversion, and secure file sharing. Most users do not realise they have enabled automatic subscription renewal when they first sign up, resulting in unexpected charges appearing on bank statements weeks or months later.
Why automatic renewal creates problems
CamScanner renews your subscription automatically every month or year unless you explicitly cancel beforehand. The application does not send reminders before charging your account. Instead, it processes payments directly through your linked payment method: GCash, credit card, or your preferred digital wallet. According to CamScanner's Terms of Service, you must submit a cancellation request at least 24 hours before your next renewal date to prevent the next charge from processing.
Many Filipino users discover unwanted charges long after they stopped using the application. This happens because deleting the app from your device does not cancel your subscription. Your account remains active in CamScanner's system, and the automatic renewal continues regardless of whether you open the application.
When cancellation makes financial sense
You should cancel your CamScanner premium subscription if you have switched to free alternatives such as Adobe Scan or Microsoft Lens. Cancellation also makes sense if OCR functionality is not delivering measurable value for your workflow, or if you scan documents infrequently enough that the monthly cost cannot be justified. Even satisfied subscribers benefit from reviewing their subscription portfolio every three months. This practice helps you identify services you signed up for once and never actively used again, freeing up your monthly budget.
Your consumer rights under philippine law
Philippine consumer protection law establishes clear safeguards against unfair subscription practices and hidden charges that harm your financial interests.
Legal framework protecting your interests
The Consumer Act of the Philippines (Republic Act No. 7394) mandates that service providers disclose all material terms upfront before you pay. Material terms include the subscription price, billing frequency, renewal date, and the method for cancelling your account. CamScanner must provide transparent information about how to stop future charges. If the company charges you after you have requested cancellation, or if their support team becomes unreachable and you miss your cancellation deadline, you possess grounds to dispute the charge with your bank or payment provider.
Philippine law also requires that cancellation processes be as simple as the sign-up process. If CamScanner makes cancellation deliberately difficult or hidden, this violates the Consumer Act's transparency requirement. Document your cancellation request by taking screenshots of your communication and retaining any email confirmations. This evidence becomes critical if you need to escalate a dispute.
Your legal position
Under the Consumer Act of the Philippines, you have the right to cancel any subscription without penalty once the initial contract term expires. You are not obligated to continue paying for a service after you have submitted a valid cancellation request. If CamScanner charges you after you cancelled, those charges are unauthorised and must be refunded. Your bank can reverse the transaction if CamScanner refuses to do so voluntarily.
Escalation: filing a complaint with the DTI
If CamScanner's support team refuses to process your cancellation or fails to refund an unauthorised charge, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Assistance Unit. The DTI is the Philippine government agency responsible for resolving disputes between consumers and businesses. CamScanner's parent company, INTSIG Information Technology, must respond to your complaint within 15 days. The DTI process is free and does not require you to hire a lawyer. Yafee has tracked numerous DTI complaints that successfully forced CamScanner to issue refunds when direct support channels failed.
CamScanner pricing and subscription methods
Your cancellation process depends entirely on which platform you used to purchase your CamScanner subscription.
| Subscription source | Price (PHP) | Billing cycle | Cancellation method |
|---|---|---|---|
| CamScanner website (direct) | ₱282 | Monthly / ₱2,824 annually | Email to [email protected] |
| Google Play (Android) | ₱282 | Monthly / ₱2,824 annually | Google Play Store settings |
| Apple App Store (iOS) | ₱282 | Monthly / ₱2,824 annually | Apple ID settings |
| CamScanner Android support (alternate) | ₱282 | Monthly / ₱2,824 annually | Email to [email protected] |
Each platform handles cancellations through different systems. Consequently, your next action depends on identifying where you originally purchased your subscription.
How to cancel your CamScanner subscription
Follow the specific steps that match your subscription source to ensure your cancellation processes successfully.
Cancel if you subscribed through the CamScanner website
- Log in to your CamScanner account using your email address and password
- Visit the CamScanner login page or open the mobile application
- Enter your registered email address
- Enter your password and tap or click "Sign in"
- Navigate to your account settings menu
- Tap the profile icon in the top-right corner of the screen
- Select "Account settings" or "Settings"
- Look for "Subscription", "Premium", or "Billing" options
- Locate your active subscription and select the cancellation option
- If the website displays a "Cancel subscription" button, click it immediately
- If no cancellation button appears, proceed to step 4
- Email CamScanner support if the cancellation option is unavailable
- Send an email to [email protected] with the subject line "Subscription Cancellation Request"
- Include your full name, registered email address, and the date you want your subscription to end
- Request written confirmation of your cancellation
- Send this email at least 24 hours before your next renewal date
- Retain your cancellation confirmation
- Save the email response confirming your cancellation
- Take a screenshot showing "Cancelled" or "No active subscription" status in your account settings
- Verify that no charge appears on your bank statement on or after your renewal date
Cancel if you subscribed through google play store (Android)
- Open Google Play Store on your Android device or visit the website
- Tap the profile icon in the top-right corner
- Select "Payments and subscriptions" or "Manage subscriptions"
- Locate CamScanner in your active subscriptions list
- Scroll through the list to find "CamScanner" or "CamScanner Premium"
- Tap on it to view subscription details
- Tap "Cancel subscription"
- Google Play will display your current plan, next billing date, and remaining benefits
- Review this information to confirm you are cancelling the correct subscription
- Confirm your cancellation
- Select "Yes, cancel subscription" or the final confirmation button
- Google Play will display a confirmation message with your cancellation effective date
- Take a screenshot of the confirmation
- Capture the "Subscription cancelled" message and effective date
- Forward this to your personal email for records
Cancel if you subscribed through apple app store (iOS)
- Open the Settings application on your Apple device
- Look for the Settings icon on your home screen
- Tap it to access your device settings
- Navigate to the subscription management section
- Tap your name or Apple ID profile picture at the top of Settings
- Select "Subscriptions"
- Find CamScanner in your subscriptions list
- Scroll through your active subscriptions
- Tap on "CamScanner" when you locate it
- Select "Cancel subscription"
- Apple displays your current plan, billing date, and plan features
- Tap "Cancel Subscription" at the bottom of the screen
- Confirm your cancellation
- Select "Confirm" or "Yes, cancel" in the final confirmation dialog
- Apple will display the effective cancellation date (usually immediately, with access continuing until your next billing date)
- Verify your cancellation in Settings
- Return to Subscriptions to confirm CamScanner no longer appears as an active subscription
- You may see it listed under "Expired Subscriptions" instead
Cancel if you subscribed through android direct billing (alternate support)
- Identify whether your subscription is managed by CamScanner or another billing provider
- Check your bank statement or payment records to see the exact charge description
- If the charge shows "INTSIG" or "CamScanner", this method applies
- Email the Android support team at [email protected]
- Write a clear subject line: "Android subscription cancellation request"
- Provide your name, registered email address, and Android device type
- State the date you want your subscription to end
- Request a confirmation email once your cancellation is processed
- Wait for a response within 3 to 5 business days
- CamScanner support typically responds within this timeframe
- Check your email inbox and spam folder for their reply
- Request written confirmation
- Ask the support team to send you a written confirmation showing your cancellation date
- This becomes evidence if you need to dispute an unauthorised charge later
What happens after you cancel
Understanding the post-cancellation timeline prevents confusion and helps you verify that your cancellation processed correctly.
Immediate effects of cancellation
Your CamScanner account transitions to the free tier immediately once you submit a valid cancellation request. Premium features such as OCR, batch downloads, and image-to-Word conversion become unavailable. You can still use basic scanning functionality using the free version. Your documents remain in your account unless you manually delete them. Consequently, you retain access to files you scanned while premium for download or export within 30 days of cancellation.
Verification steps you should take
Monitor your bank statement carefully for the next 7 to 10 days following your cancellation. No charge should appear on your account during your next scheduled billing cycle. If a charge does appear after your cancellation request, your bank can reverse it. Contact your bank's fraud or dispute department immediately and provide your cancellation confirmation email as evidence. Yafee recommends setting a calendar reminder for your original renewal date so you can verify whether a charge appeared as scheduled.
Reactivating your subscription later
You can resubscribe to CamScanner premium at any time through the same platform where you originally subscribed. Your cancellation does not permanently lock you out of premium features. If you decide CamScanner premium offers value again, you simply re-enable the subscription and billing resumes on your next cycle.
Refund options and dispute procedures
If CamScanner charges you after you cancelled, or if you were charged without your authorisation, you have multiple options to recover that money.
Request a direct refund from CamScanner
Email CamScanner's support team at [email protected] and request a refund for the unauthorised charge. Include your account email address, the date of the charge, the amount charged, and proof of your cancellation request. Give CamScanner 5 business days to respond. If they approve your refund, it typically appears in your account within 7 to 10 business days depending on your bank. Yafee has observed that CamScanner often processes refunds promptly once they confirm a cancellation was submitted before the charge date.
Dispute the charge with your bank
If CamScanner refuses to refund you or does not respond within 7 days, contact your bank to dispute the charge. This is known as a chargeback or charge reversal. Provide your bank with your cancellation confirmation email, screenshots of your account settings showing cancellation status, and any other correspondence with CamScanner. Your bank investigates the dispute and typically sides with you if you demonstrate that you cancelled before the charge date. The bank can reverse the charge and credit your account within 15 to 30 days depending on the bank's process.
File a complaint with your payment provider
If you paid using GCash, Gcash's customer support team can also investigate unauthorised charges. Log into your GCash account, navigate to transaction history, find the CamScanner charge, and select "Report as unauthorised" or "Dispute transaction". GCash will contact you for additional information and can issue a credit if they determine the charge was improper.
Common mistakes to avoid when cancelling
Cancellation appears straightforward, but several easily avoidable errors delay your cancellation or leave you vulnerable to continued charges.
Deleting the app without cancelling your subscription
This is the most common mistake Filipino users make. Removing CamScanner from your device does nothing to cancel your subscription. Your account remains active in CamScanner's system, and the automatic renewal continues processing charges to your payment method. Deleting the app is like throwing away a credit card statement; the debt still exists. Always cancel through your account settings or email support before uninstalling the application.
Missing the 24-hour cancellation deadline
CamScanner requires you to submit your cancellation request at least 24 hours before your renewal date. If you cancel even one hour after your renewal processes, you have missed the window for that cycle and cannot prevent the next charge. Check your account to find your exact renewal date. If you are unsure of this date, email [email protected] and ask them to confirm it. Then set a phone reminder for 48 hours before that date so you cancel with ample time to spare.
Not keeping proof of your cancellation request
If a dispute arises, you need evidence that you cancelled. Screenshot your cancellation confirmation message, save the confirmation email, or retain a record of the date you submitted your cancellation through the app. Without this documentation, disputing an unauthorised charge becomes much harder. Your bank will ask for proof that you attempted to cancel, and Yafee strongly advises against trying to prove cancellation from memory alone.
Cancelling through the wrong contact address
CamScanner has multiple support email addresses. Sending your cancellation request to the wrong address may result in significant delays or your message being lost entirely. Use [email protected] for general cancellations, or [email protected] specifically for Android billing issues. Double-check the email address in your confirmation before hitting send.
Not verifying cancellation on your next renewal date
After cancelling, actively verify that no charge appeared on your bank statement on or shortly after your renewal date. Many users assume their cancellation worked and never check, only discovering the charge weeks later when disputing it becomes complicated. Set a reminder to check your account on your renewal date.
Checklist for successful cancellation
Use this checklist to ensure you have completed every step necessary for a successful, irreversible cancellation.
| Task | Status | Due date |
|---|---|---|
| Identify where you subscribed (website, Google Play, Apple App Store, or Android direct) | Completed / Pending | Today |
| Find your next renewal date in your account or payment records | Completed / Pending | Today |
| Submit cancellation request or click cancel button using the correct method | Completed / Pending | 48 hours before renewal |
| Save screenshot or email confirmation of your cancellation | Completed / Pending | Immediately after cancellation |
| Check your bank statement for any charge on or after renewal date | Completed / Pending | Renewal date + 3 days |
| Verify CamScanner account shows free tier or "no active subscription" | Completed / Pending | Renewal date + 3 days |
Contact information for CamScanner support
Direct these communication efforts to the appropriate CamScanner support address for your subscription type.
| Contact purpose | Email address | Response time (typical) |
|---|---|---|
| General cancellations and billing issues | [email protected] | 3 to 5 business days |
| Android-specific subscription problems | [email protected] | 3 to 5 business days |
| Refund requests for unauthorised charges | [email protected] | 5 to 7 business days |
| Account access or password recovery issues | [email protected] | 3 to 5 business days |
When you email CamScanner support, include your registered email address, full name, account details, and the specific issue you are reporting. This information helps their team locate your account quickly and respond to your request without asking follow-up questions that delay resolution.
Escalation: filing a complaint with the DTI
If CamScanner fails to process your cancellation or refuses to refund an unauthorised charge, you have the right to escalate your complaint to the Department of Trade and Industry.
When to file a DTI complaint
File a formal DTI complaint if CamScanner does not respond to your cancellation or refund request within 7 business days, or if they explicitly refuse to cancel your account or process a refund. The DTI complaint process is free and available to all Philippine consumers. In accordance with DTI procedures, CamScanner must respond to your complaint within 15 days or face potential enforcement action.
How to file a DTI complaint
Visit the DTI Consumer Assistance Unit office in your city or region, or file your complaint online through the DTI website (dti.gov.ph). You can also visit the DTI hotline or download their complaint form. Provide the following information in your complaint: your full name and contact details, CamScanner account email address, dates of your subscription and cancellation request, amount charged, proof of your cancellation attempt, and the response (or lack thereof) from CamScanner. Yafee advises including email screenshots, bank statements, and any written communication from CamScanner support.
What happens after you file
The DTI forwards your complaint to CamScanner and requests a response within 15 days. CamScanner must provide documentation showing either that they processed your cancellation or explaining why they did not. If CamScanner fails to respond or their response does not adequately address your complaint, the DTI can mediate a resolution or escalate the matter further. The DTI process protects your legal rights and gives you leverage that direct communication with support alone does not provide.
Key takeaways and next steps
Cancelling your CamScanner subscription requires you to act before your renewal date, use the correct cancellation method for your subscription source, and retain proof of your cancellation request. The Consumer Act of the Philippines establishes your right to cancel without penalty, and you have multiple avenues for recovering money if unauthorised charges occur.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by understanding the specific legal protections available to them and the procedural steps required by each service provider. By following the method that corresponds to your subscription source and verifying that no charge appears on your next billing cycle, you can ensure your cancellation becomes permanent and your account transitions to free-tier access without interruption.
Use the checklist provided in this guide, document every step of your cancellation process, and do not hesitate to escalate to your bank or the DTI if CamScanner fails to honour your cancellation request. Your financial security and the transparency of subscription terms matter, and Philippine law explicitly protects your right to cancel any recurring charge.