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Frequently asked questions
Cancel Camscanner: The Right Way
How to cancel your CamScanner subscription and stop unwanted charges
What CamScanner is and why cancellation matters
CamScanner is a document scanning application that transforms your smartphone's camera into a portable document scanner. Developed by INTSIG Information Co., Ltd., the platform converts photographs into clean PDF files, applies optical character recognition (OCR) to render text searchable, and synchronizes your documents across multiple devices. Millions of users depend on CamScanner to digitize receipts, contracts, whiteboards, identification cards, and other paper documents with speed and precision.
The application operates on a tiered model: a free version with basic scanning capabilities, and premium subscriptions that unlock watermark removal, advanced OCR credits, expanded cloud storage, and batch processing functionality. Many users activate a free trial, only to discover unexpected charges appearing on their bank statements weeks or months later. If you have landed on this page, you likely intend to cancel before the next billing cycle processes. Yafee has guided thousands of users through this exact cancellation process with clarity and confidence.
How CamScanner billing operates
CamScanner employs recurring subscription models, meaning your payment renews automatically on a monthly or annual cycle unless you explicitly cancel. Standard pricing ranges from $4.99 monthly to $49.99 annually, depending on your selected plan and purchase location. Your charges may appear through your device's app store (Apple App Store or Google Play Store), a direct credit card charge, or a third-party payment processor.
The critical distinction: your subscription may be linked to your app store account rather than your CamScanner login credentials. This means canceling within the CamScanner application itself may not halt recurring charges. You must cancel through the payment method you originally used when you enrolled, or contact INTSIG directly to ensure termination.
Why users cancel CamScanner
Yafee's legal team has observed consistent patterns in cancellation requests. Free trial charges that post after the trial period expires represent the most frequent complaint. Automatic renewal surprises, where annual charges appear without adequate prior notification, rank second. Other users discover that premium features do not justify the subscription cost, or they have migrated to free alternatives such as Google Drive's document scanning or Microsoft Lens. Some cancel following loss of access to paid features after a device change or account transition. All of these situations warrant immediate action and full understanding of your rights.
Your consumer rights under federal and state law
Before you cancel, you must understand the legal protections that apply to you as a consumer in the United States.
The federal trade commission act and the negative option rule
The Negative Option Rule, codified under the Federal Trade Commission Act, mandates that companies like INTSIG make cancellation as straightforward as enrollment. If you signed up through an online interface, you retain the right to cancel online. CamScanner cannot require you to send postal mail or place a telephone call if you completed your subscription through a digital button click.
Furthermore, companies must obtain explicit, affirmative consent before charging your payment method. If CamScanner charged you after a free trial expired without your clear agreement to proceed, that conduct violates FTC standards. The company must also dispatch reminders before billing you and process cancellation requests without unreasonable delay, typically within one business day.
Your legal position: You have the federal right to cancel with equal ease as you enrolled, receive notification before any charge, and obtain a refund if the company failed to secure clear consent for renewal charges.
State automatic renewal laws and refund eligibility
Numerous U.S. states, including California, New York, Illinois, Virginia, and others, have enacted their own subscription cancellation laws that frequently exceed federal protections. These statutes often grant you the right to cancel instantaneously and may entitle you to refunds if you were charged without transparent disclosure. California's Automatic Renewal Law, for instance, requires simple cancellation mechanisms and presumes you are entitled to a refund if the company failed to adhere to disclosure requirements.
If CamScanner declines to refund charges or ignores your cancellation request, you may file a formal complaint with your state's Attorney General office or the Federal Trade Commission at reportfraud.ftc.gov. Yafee recommends preserving all documentation: bank statements showing charges, confirmation emails, screenshots of billing screens, and copies of your cancellation request with timestamps.
CamScanner pricing and subscription options
Understanding your current plan helps you cancel the correct subscription and identify any billing irregularities.
| Plan | Billing frequency | Cost | Key features |
|---|---|---|---|
| Free | Ongoing | $0 | Basic scanning, document storage, PDF creation |
| Premium monthly | Monthly renewal | $4.99 | Watermark removal, OCR credits, cloud sync, batch processing |
| Premium annual | Annual renewal | $49.99 | All Premium features, best value |
| Trial (free) | Limited duration (7-14 days) | $0 then auto-renews | Full Premium access during trial period |
Note that trial subscriptions automatically convert to a paid plan unless you cancel before the trial window closes. This automatic conversion is the primary source of unexpected charges reported by users.
Methods to cancel your CamScanner subscription
You have multiple pathways to terminate your CamScanner subscription, depending on where your payment originates.
Cancel through your app store account
If you subscribed through Apple App Store or Google Play Store, you must cancel through that same platform to prevent recurring charges. This is your most direct and fastest cancellation route.
- Open the app store on your device (Apple App Store on iPhone or Google Play Store on Android)
- Navigate to your account section (tap your profile icon or settings)
- Locate "Subscriptions" or "Manage subscriptions"
- Find CamScanner in your active subscriptions list
- Select CamScanner and tap "Cancel subscription" or equivalent option
- Confirm cancellation when prompted
- Screenshot the confirmation page as proof of cancellation
Cancel through direct credit card billing
If CamScanner charges your credit card directly (rather than through an app store), contact your card issuer to dispute the charge or request a block on future transactions. Simultaneously, send a written cancellation request to INTSIG to ensure they process termination on their end.
- Call your credit card company and report the CamScanner subscription
- Request that your card issuer block all future CamScanner charges
- Ask your card issuer for a confirmation number and note the time and date
- Proceed with sending written cancellation to INTSIG (see section below)
Send written cancellation to INTSIG information co., ltd.
For maximum legal protection and documentation, Yafee strongly recommends sending a formal written cancellation request to INTSIG's registered address. This creates an irrefutable record of your cancellation date and demonstrates good-faith effort to comply with the company's stated procedures.
- Compose a clear cancellation email or letter including:
- Your full name
- Your CamScanner email address or username
- Your subscription type (monthly, annual, or trial)
- The date you request cancellation to take effect
- A statement that you request termination of all recurring billing immediately
- Your phone number for confirmation contact
- Send the email to the INTSIG cancellation address (see address section at end of this guide)
- If you have a UK account or your billing shows a UK entity, also copy the UK office address
- Retain a copy of your sent email and timestamp for your records
- Allow 5-10 business days for INTSIG to process and confirm termination
- Follow up with another email if you do not receive confirmation within 10 days
Timeline and what happens after cancellation
Understanding the post-cancellation timeline prevents confusion about remaining access and charges.
Immediate steps after you cancel
Once you submit your cancellation request through any method, your paid features typically remain active until the end of your current billing cycle. For example, if you cancel on the 15th of a month but your renewal date is the 30th, you retain premium access through the 29th. This grace period is standard across subscription services and protects your usage rights during the transition.
Monitoring your account and statements
After cancellation, monitor your next billing cycle closely. A charge should not post to your payment method. If a charge appears after your cancellation, Yafee advises that you document the date and amount, then escalate immediately to either your payment processor or INTSIG with your cancellation proof.
- Check your bank statement or credit card statement 3-5 days before your old renewal date
- Confirm that no CamScanner charge appears on the renewal date
- Log into your CamScanner account and verify that your premium features have been downgraded to free access
- If a charge posts despite cancellation, contact INTSIG within 48 hours with your cancellation confirmation as evidence
Refunds and recovery of unwanted charges
Your eligibility for a refund depends on the circumstances of your charge and your state's consumer protection laws.
Requesting a refund from CamScanner
If you were charged without clear consent (for example, after a free trial ended), you have grounds to request a full refund. Include this language in your cancellation request: "I request an immediate refund of [amount] charged on [date] as the renewal charge was not clearly disclosed and my consent was not explicitly obtained."
INTSIG must respond to refund requests within 30 days under most state laws. If they decline, you may escalate to your state Attorney General or file a dispute with your credit card company. Yafee has helped thousands of consumers recover unauthorized charges through persistent documentation and escalation.
Disputing charges with your payment processor
If CamScanner refuses to refund, you retain the right to dispute the charge with your credit card company or bank. Provide the following evidence to your payment processor:
- Screenshots of your free trial activation with end date clearly visible
- Bank statements showing the charge date and amount
- Your written cancellation request and timestamp
- Any correspondence from CamScanner (or lack thereof)
- Your state's subscription law if applicable (download from your Attorney General's website)
Your card issuer can reverse charges up to 120 days old under federal law, and many state laws extend this window further.
Common mistakes to avoid during cancellation
You are not alone if you have made these errors; thousands of users encounter identical obstacles every month, and they are all easily correctable.
Deleting the app without canceling the subscription
Removing CamScanner from your device does not cancel your subscription or stop billing. The app remains active and charges continue to process. You must cancel through the app store, your card issuer, or INTSIG directly. Only after confirming cancellation should you delete the application.
Canceling in the app instead of through the app store
CamScanner's in-app settings often display a "Manage Subscription" button that redirects you to your app store account. Do not assume your cancellation is complete after clicking this button within the app. You must proceed through the full app store cancellation process and receive a confirmation screen before your cancellation takes effect.
Relying on email support without written documentation
If you email CamScanner support requesting cancellation, be aware that email communications are more difficult to prove in disputes than app store confirmations or postal records. Combine email requests with simultaneous cancellation through your app store or written mail to INTSIG's official address for maximum legal protection.
Failing to follow up after no response
If INTSIG does not respond to your cancellation request within 10 business days, send a follow-up message. Document the date of your first request and reference it in your second message. This creates a paper trail demonstrating that you initiated cancellation and that the company failed to respond timely, strengthening any future dispute or complaint with a regulator.
Protecting yourself: a post-cancellation checklist
Use this checklist to confirm that your cancellation has been processed correctly and to maintain evidence for any future dispute.
| Action | Timeline | Status |
|---|---|---|
| Submit cancellation request (app store, email, or mail) | Today | ☐ Complete |
| Screenshot or download cancellation confirmation | Immediately after submission | ☐ Complete |
| Verify no charge posts on your renewal date | Before old renewal date | ☐ Complete |
| Log into CamScanner account and confirm downgrade to free tier | Within 5 business days | ☐ Complete |
| File complaint with state Attorney General if charge posts despite cancellation | Within 30 days of unauthorized charge | ☐ Complete |
| Dispute charge with credit card company if refund is denied | Within 120 days of charge | ☐ Complete |
Contact information and escalation addresses
Use these addresses and contacts if CamScanner fails to process your cancellation or refuses a refund.
Send cancellation and refund requests to INTSIG information co., ltd.
Address your written cancellation or refund request to the company's registered headquarters:
INTSIG Information Co., Ltd.
Shanghai headquarters
Cancellation and billing inquiries
If your account is associated with a UK entity or you have a UK billing address, also copy:
INTSIG Information Co., Ltd.
United Kingdom office
Subscription management
Send your request via email (if available) and certified mail with signature confirmation. Retain the postal receipt as proof of delivery.
File complaints with regulators if CamScanner ignores your cancellation
If INTSIG does not respond to your cancellation request or refund claim within 30 days, escalate to:
- Federal Trade Commission (FTC): File a complaint at reportfraud.ftc.gov. The FTC enforces the Negative Option Rule and investigates subscription billing violations.
- Your state Attorney General's office: Visit your state's official website and locate the consumer protection division. Most states accept complaints about subscription billing practices and can take enforcement action.
- Your credit card company or bank: Initiate a chargeback dispute if INTSIG fails to refund unauthorized charges. Provide all documentation of your cancellation attempt.
Dispute an unauthorized charge through your payment processor
Contact your credit card company or bank immediately if a charge appears after you canceled. Provide your cancellation confirmation and request a chargeback. The financial institution must investigate within 30-60 days and typically sides with consumers in subscription disputes where documentation of cancellation exists.
Summary and next steps
Canceling your CamScanner subscription is straightforward when you follow the correct procedure and understand your legal rights. You possess federal protection under the FTC's Negative Option Rule and likely additional state-level protections depending on where you reside. Cancel through your app store if you enrolled there, send written confirmation to INTSIG, monitor your next billing cycle, and escalate to your Attorney General or credit card company if unauthorized charges continue.
Yafee's legal team has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by following these exact steps. Document every cancellation attempt, retain all confirmation emails and screenshots, and do not hesitate to file a complaint with the FTC or your state's Attorney General if CamScanner refuses to honor your cancellation request. Your consumer rights are clear, enforceable, and worth protecting.