Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Camscanner, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Camscanner in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Camscanner
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Camscanner subscription with zero hassle
1
Fill in the form
Give us your details and those of your Camscanner subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Camscanner. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Camscanner refuses your cancellation.
Frequently asked questions
Cancel CamScanner: The Right Way
How to cancel CamScanner and stop unwanted charges in australia
What is CamScanner and why you might want to cancel
CamScanner is a document-scanning app that transforms photos into searchable PDFs, applies optical character recognition (OCR) to extract text, syncs your files to cloud storage and enables collaboration with colleagues. The service offers a free version supported by advertising with limited functionality, alongside paid monthly or annual subscriptions that unlock batch document export, watermark removal and expanded cloud storage capacity.
The critical issue with CamScanner is that subscriptions renew automatically unless you actively cancel them, and payments process through Apple App Store or Google Play. This means your billing cycle and cancellation procedure depend entirely on which device ecosystem you use. Consequently, many Australian users report surprise charges after free trial periods expire, difficulty retrieving receipts across multiple devices, and lengthy delays when attempting to contact support about refunds or billing disputes.
At Yafee, we recognise these frustrations and help you regain control of your digital subscriptions. If you have concluded that CamScanner no longer justifies its cost, or you have been charged without your consent, Yafee will guide you through the exact cancellation process and explain what to expect at each stage.
CamScanner pricing and subscription options
CamScanner pricing varies by region and payment platform, but Australian users typically encounter the following structure.
| Plan | Billing cycle | Typical AU price | Key features |
|---|---|---|---|
| Free tier | No renewal | Free | Basic scanning, watermarks applied, limited features |
| Premium monthly | Monthly recurring | $5.99 to $12.99 AUD per month | Advanced OCR, batch export, 100+ GB cloud storage |
| Premium annual | Annual recurring | $39.99 to $59.99 AUD per year | All monthly features, substantially cheaper per month |
| Free trial | Ends before auto-renewal | Free, then auto-renews | Full premium access during trial (7 to 14 days) |
Common reasons australian users cancel CamScanner
Users typically cancel for three primary reasons. First, the free version delivers the core functionality they require, and premium features do not justify the ongoing cost. Second, they have transitioned to competing applications such as Adobe Scan or Microsoft Lens that provide comparable capability without subscription friction. Third, and most frequently, they have been charged for a renewal they did not authorise or overlooked before the renewal date.
Your consumer rights under australian law
Australian Consumer Law (ACL) and the Australian Competition and Consumer Commission (ACCC) extend robust protections when you cancel digital subscriptions, transforming your cancellation from a discretionary request into an enforceable legal demand.
Automatic renewal rules and your protections
The ACCC mandates that companies marketing subscriptions must obtain your explicit informed consent before any auto-renewal activates. This requirement means CamScanner must communicate clearly and separately that your free trial will convert to a paid subscription, disclose the exact charge amount, and secure your active agreement before proceeding. Furthermore, the ACCC rules establish that you must receive this notice in a manner that is separate and distinct from other contract terms, ensuring you cannot miss it or agree to renewal by accident.
Many Australian users never encounter this consent step, which means the initial charge may breach ACL requirements and renders the charge potentially unlawful. Additionally, companies must provide you with a straightforward, online cancellation mechanism that mirrors how you purchased the subscription. If you acquired the subscription via Apple App Store, Apple must offer you an uncomplicated in-app cancellation route. The identical principle applies to Google Play. Under ACCC rules, you must be able to cancel your subscription in the same location where you entered the subscription, without navigating customer support processes or telephone hotlines.
Your right to a refund under australian law
CamScanner's standard terms specify that payments are non-refundable, but Australian Consumer Law overrides these clauses in specific circumstances. You have a legal right to a refund if:
- You did not provide clear consent to the auto-renewal (for example, your free trial converted without prominent notice)
- You were not given a simple, online cancellation mechanism at the time of purchase
- The service failed to deliver the features or quality you reasonably expected
- You cancelled within 14 days of the charge (consumer guarantee period for digital services)
- The company charged you after you instructed them to stop
In accordance with ACL Section 139A, if a business cannot prove it obtained your informed consent to auto-renewal, the ACCC may pursue enforcement action against them. This means your refund request carries legal weight when you can demonstrate that CamScanner failed to meet its notification obligations.
Your legal position
You are not obliged to accept CamScanner's "no refund" clause if the company breached ACL requirements. The ACCC considers consent to auto-renewal as a separate agreement requiring its own clear notification. If CamScanner charged you without meeting these notification standards, you have grounds to request a full refund, and you can escalate your complaint to the ACCC if the company refuses. Do not assume that a subscription charge is final; Australian Consumer Law explicitly protects your right to dispute unlawful auto-renewals.
How to cancel CamScanner on your device
Your cancellation procedure depends on whether you subscribed through Apple App Store (iOS devices) or Google Play (Android devices).
Cancel CamScanner on iPhone, iPad or apple app store
If you purchased your CamScanner subscription through an Apple device, follow this procedure to cancel before your next renewal date.
- Unlock your iPhone or iPad and open the Settings app.
- Do not open the CamScanner app itself; Apple processes all subscription cancellations through device Settings.
- Scroll down and tap Subscriptions (on iOS 16 and later) or tap your Apple ID at the top, then select Subscriptions (on iOS 15 and earlier).
- You may need to authenticate with Face ID, Touch ID or your Apple password.
- Locate CamScanner in your active subscriptions list.
- If you cannot find it, check "Expired Subscriptions" or confirm you are viewing the correct Apple ID if you own multiple accounts.
- Tap CamScanner and select Cancel Subscription.
- Apple will display a confirmation message asking why you are cancelling; select your reason (optional) and confirm.
- Verify the cancellation by returning to your Subscriptions list; CamScanner should now display "Expires on [date]" rather than "Renews on [date]".
- You retain access to premium features until the expiration date; your subscription does not terminate immediately.
Apple displays your cancellation confirmation in your email and in the App Store app under Subscriptions. Consequently, you have a permanent record of your cancellation date, which proves invaluable if the company charges you again after cancellation.
Cancel CamScanner on android via google play
If you subscribed through Google Play (Android), your cancellation process mirrors Apple's but occurs within the Google Play app.
- Open the Google Play app on your Android device and tap your profile icon in the top right corner.
- Ensure you are logged into the Google account that purchased the CamScanner subscription.
- Select Manage subscriptions from the dropdown menu.
- If the dropdown does not appear, navigate to Settings (gear icon) and select Manage subscriptions from there.
- Locate CamScanner in your active subscriptions list and tap it.
- Check the subscription status; it should display as "Active" and show your renewal date.
- Tap Cancel subscription at the bottom of the screen.
- Google Play will present a retention screen asking why you are leaving; this step is optional, but providing feedback helps improve the service.
- Confirm your cancellation by tapping Cancel subscription again.
- Google Play sends a confirmation email to your registered Gmail address within minutes.
After cancellation, your subscription enters a "Cancelled" state and will not renew on the next billing date. You retain premium access until your current billing period expires, at which point your account reverts to free tier functionality.
Critical timing: the 24-hour cancellation window
CamScanner requires you to complete your cancellation at least 24 hours before your renewal date. If your renewal date is 15 April, you must cancel by 14 April at the latest. If you cancel within 24 hours of renewal, CamScanner's servers may not process your cancellation in time, and you will be charged for the next billing period. Consequently, check your renewal date immediately and cancel well in advance to avoid this situation.
If you miss this window and are charged after cancelling, document the evidence (your cancellation confirmation, the charge on your bank statement) and lodge a refund request with CamScanner support. Furthermore, if CamScanner refuses, escalate your complaint to the ACCC, as they enforce the 24-hour notice requirement.
What happens after you cancel CamScanner
Understanding what occurs after your cancellation confirmation prevents confusion and helps you verify that your cancellation took effect.
Access to premium features after cancellation
After you cancel, you retain full premium access until your current billing period expires. For example, if you cancel on 15 April and your renewal date is 30 April, you can continue using CamScanner's premium features (batch export, watermark removal, advanced OCR) until 30 April. On 1 May, your account automatically downgrades to the free tier, and CamScanner reapplies watermarks to your scans.
Your existing documents and cloud-stored files remain accessible in the free tier, though storage limits may apply depending on CamScanner's free plan rules. Plan ahead by downloading or exporting any documents you need before your premium access expires.
Prevent accidental reactivation
After cancellation, avoid tapping any upgrade prompts within the CamScanner app that offer to restore your premium access. These prompts often trigger a new subscription automatically, and Yafee recommends treating them as non-clickable unless you have consciously decided to reactivate. Instead, if you genuinely need premium features later, visit your device's subscription settings and reactivate from there; this approach gives you full control and clear confirmation before any charge occurs.
Check for double-charging errors
Although rare, some users report being charged twice: once before cancellation and once after, due to processing delays. Monitor your bank or credit card statement for 48 hours after your cancellation confirmation. If a second charge appears, immediately contact your financial institution to dispute it as an unauthorised transaction and provide your cancellation confirmation as evidence. Furthermore, lodge a formal complaint with CamScanner via email, referencing your cancellation date and the erroneous charge. The ACCC prioritises double-charging complaints and acts swiftly against repeat offenders.
Refund eligibility and how to claim
You may be entitled to a refund in specific circumstances, and Yafee recommends understanding your options before accepting CamScanner's standard "no refund" position.
When you qualify for a CamScanner refund
Australian Consumer Law grants you refund eligibility if any of the following apply:
- CamScanner failed to provide clear consent notification before charging you (e.g., your free trial converted without separate, prominent notice)
- The service was defective or did not deliver the features described (e.g., OCR failed consistently or cloud sync did not function)
- You were charged after you sent a valid cancellation request via email or in-app, but CamScanner did not process it
- You cancelled within the consumer guarantee period (typically 14 days for digital services) and requested a refund immediately
- You are a minor or an elderly consumer who was misled into purchasing a subscription
How to request a refund from CamScanner
Initiate your refund request directly with CamScanner's support team using this structured approach.
- Gather your evidence: your cancellation confirmation (screenshot), the charge on your bank or app store statement, and your Apple ID or Google Play account details showing the transaction date.
- Yafee recommends taking screenshots of everything before proceeding, as companies sometimes delete or alter their systems.
- Visit CamScanner's official support website or in-app help section and locate their contact form or email address.
- Do not use social media comments; use their official support channel to create a documented record.
- Submit a formal refund request in writing (email), including: your account email address, the transaction date and amount, your cancellation date, and a clear explanation of why you believe you qualify for a refund under Australian Consumer Law.
- Reference the specific ACL provision or ACCC rule that supports your claim (e.g., "ACL Section 139A" for auto-renewal consent or "Consumer Guarantee Period" for the 14-day window).
- Request a response within 10 business days, and keep a copy of your email.
- If you do not receive a reply or receive a rejection, proceed to Step 5.
- If CamScanner refuses or does not respond, escalate to the Australian Competition and Consumer Commission (ACCC) at accc.gov.au.
- The ACCC investigates subscription auto-renewal complaints and has enforcement power to compel refunds.
Escalation to the ACCC and your protection
If CamScanner ignores your refund request or rejects it without valid grounds, lodge a formal complaint with the ACCC. The ACCC has prosecuted multiple app subscription companies for failing to obtain proper consent and can mandate refunds to affected consumers. Furthermore, the ACCC publishes enforcement outcomes, which means your complaint may contribute to regulatory action that protects thousands of other Australian users. Do not hesitate to escalate; the ACCC exists precisely to enforce your consumer rights when companies refuse to cooperate.
Common mistakes when cancelling CamScanner
You are not alone if you have hesitated or made errors during cancellation; thousands of Australian consumers face these same obstacles, and Yafee has identified the most common pitfalls to help you avoid them.
Mistake 1: cancelling within the CamScanner app instead of your device settings
CamScanner's app does not offer an in-app cancellation button. Many users search the app's Settings menu hoping to find one, wasting time and leaving their subscription active. Instead, you must navigate to your iPhone Settings (Apple) or Google Play (Android) to execute the cancellation. This separation is intentional and protects your rights under ACL, because your device provider (Apple or Google) ensures the cancellation is processed reliably. If you cancel through CamScanner's app directly, your request may be lost or delayed.
Mistake 2: cancelling fewer than 24 hours before renewal
The most costly error is missing the 24-hour notice window. Check your renewal date today by opening your Subscriptions settings. If your renewal date is fewer than 24 hours away, cancel immediately. If you delay and the 24-hour window closes, CamScanner will charge you, and you will need to pursue a refund through the process outlined above.
Mistake 3: assuming your cancellation was successful without verification
Do not rely on memory. After cancelling, return to your Subscriptions list and verify that CamScanner displays "Expires on [date]" (not "Renews on [date]"). Furthermore, photograph or screenshot this confirmation as proof. If you cannot locate CamScanner in your active subscriptions after cancellation, check your email for Apple or Google Play confirmation. The absence of a confirmation email suggests your cancellation may not have processed.
Mistake 4: failing to claim your refund under consumer law
Many users accept CamScanner's "non-refundable" terms without questioning them. However, Yafee and the ACCC emphasise that Australian Consumer Law overrides these terms if CamScanner breached its obligations. If you were not given clear consent notification or an easy cancellation option, you have grounds to request a refund regardless of CamScanner's policy. Do not surrender your legal rights by assuming the company's standard terms are final.
Pricing comparison: is CamScanner worth it?
Before you commit to CamScanner again or switch to an alternative, compare CamScanner's value against competing services available to Australian users.
| Service | Annual AU price | Core features | Best for |
|---|---|---|---|
| CamScanner | $39.99 to $59.99 | Batch export, advanced OCR, cloud storage, collaboration | Users requiring multi-page batch processing |
| Adobe Scan | Free or $9.99 monthly (via Adobe subscription) | OCR, cloud sync, PDF creation, linked to Creative Cloud | Users already invested in Adobe ecosystem |
| Microsoft Lens | Free | Basic OCR, photo-to-PDF, OneNote integration, cloud sync | Budget-conscious users, Office 365 subscribers |
| Google Drive | Free or $1.99 to $9.99 AUD monthly for storage | Camera-to-PDF, OCR, unlimited free storage (15 GB tier) | Google Workspace users, casual document scanners |
| Evernote | $11.99 to $14.99 AUD monthly | Document scanning, OCR, note-taking, web clipping | Users needing integrated note-taking and organisation |
If your scanning needs are basic, Microsoft Lens or Google Drive offer free alternatives that eliminate auto-renewal risk entirely. Yafee recommends testing these free options for two weeks before committing to any paid subscription. If you require advanced batch processing or watermark-free output regularly, CamScanner's premium tier may justify its cost. However, do not allow auto-renewal inertia to keep you paying for features you do not use; cancel, reassess your actual needs, and switch if a competitor better suits your requirements.
Checklist for your CamScanner cancellation
Use this checklist to ensure your cancellation is complete and documented.
| Task | Status | Notes |
|---|---|---|
| Confirm your renewal date from Subscriptions settings | [ ] Complete | Record the exact date to ensure you cancel 24+ hours before |
| Cancel via Apple Settings or Google Play (not the app) | [ ] Complete | Screenshot your confirmation for records |
| Verify CamScanner now displays "Expires on [date]" | [ ] Complete | Confirm cancellation status within 24 hours |
| Check your email for Apple or Google Play confirmation | [ ] Complete | File this email in a dedicated folder for future reference |
| Monitor your bank or app store statement for unauthorised charges | [ ] Complete | Check for 48 hours after cancellation |
| If double-charged, contact your financial institution and ACCC | [ ] Complete | Provide your cancellation confirmation as evidence |
Final checklist and next steps
Congratulations: you have now cancelled CamScanner and regained control of your subscription. However, Yafee recommends one final step to protect your future.
Set a recurring calendar reminder for 24 hours before you would normally renew any subscription. This practice takes seconds and prevents accidental charges on any service, not just CamScanner. Many financial losses occur because users forget renewal dates, not because companies deliberately hide them. By automating this reminder, you shift the burden of remembrance from your memory to your calendar.
Furthermore, if you believe you are entitled to a refund based on the criteria outlined in this guide, send your refund request to CamScanner today rather than delaying. The sooner you act, the sooner you recover your money and the sooner you can redirect that cost to a subscription that delivers genuine value. Yafee has helped thousands of Australian consumers cancel unwanted subscriptions and claim refunds they deserved, and your case is no exception if you follow the legal framework and evidence-gathering steps outlined above.
If CamScanner disputes your refund or fails to respond within 10 business days, escalate your complaint to the ACCC at accc.gov.au. Your complaint strengthens the ACCC's enforcement file and protects future consumers from the same auto-renewal violations. Australian Consumer Law exists to empower you, not to protect corporations that charge without consent. Act with confidence: Yafee and the ACCC have your back.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Camscanner?
Join over 30,000 users who already trust us.