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Frequently asked questions
Cancel Adore Me: The Right Way
How to cancel Adore Me in malaysia: your legal rights and step-by-step guide
What Adore Me is and why malaysian customers cancel
Adore Me is an online retailer selling lingerie, sleepwear, and activewear through a membership-based discount model. When you shop with Adore Me, you may be enrolled in a paid membership programme that auto-renews unless you cancel it actively. For Malaysian customers, this creates a crucial distinction: you could be paying for a one-time order, a recurring membership subscription, or both simultaneously. Understanding which applies to your account is the first step toward cancellation.
Membership plans available to malaysian shoppers
Adore Me operates two core membership structures that appear in account billing and support materials. The Adore Me Premier programme costs approximately RM61.12 per year and grants 10% discounts on eligible merchandise. The older VIP Membership charged RM188.56 per month and credited the same amount monthly as store credit, though this programme is less prominently marketed to new Malaysian customers.
Neither programme automatically stops charging you when you stop shopping. Both require active cancellation to prevent future billing. If you joined through a promotional flow or accepted a trial membership, you may be liable for renewal charges unless you explicitly cancel before the renewal date arrives.
Why malaysians typically contact Adore Me support
Billing confusion ranks as the primary reason Malaysian customers seek to cancel Adore Me accounts. Many users report discovering a membership charge weeks or months after their last purchase, then struggling to locate cancellation instructions on the official website (badore.com.my). Others report that cancellation through the online account dashboard succeeded, yet charges continued appearing on their credit card statements. Yafee has documented dozens of similar cases where customers needed escalation to consumer protection authorities because Adore Me's Malaysian-specific cancellation process remained unclear or malfunctioned.
Your consumer rights under malaysian law
Your right to cancel a subscription purchased online or through distance selling is protected under Malaysia's Consumer Protection Act 1999. Yafee recommends reviewing these rights before contacting Adore Me support, as they form the legal foundation for any dispute.
The consumer protection act 1999 and direct sales protection
The Consumer Protection Act 1999 grants you a 14-day cooling-off period for goods purchased under distance-selling contracts. A distance-selling contract includes any purchase made online, by phone, by email, or through post without face-to-face negotiation. Adore Me shoppers in Malaysia qualify as distance-sale buyers because the transaction occurs entirely online.
During this 14-day window, you may cancel an order and request a full refund without penalty. The clock begins when you receive confirmation of your purchase, not when you receive the physical goods. If Adore Me dispatched your order within this timeframe and you cancel, Adore Me must reimburse you, though you remain responsible for return shipping costs unless the company expressly agrees otherwise.
Your legal position on subscription cancellation
Subscription memberships (as opposed to one-time purchases) receive separate protection. Under the Consumer Protection Act 1999, you possess the right to terminate a continuous supply agreement at any time, provided you give reasonable notice. Yafee legal analysis confirms that 14 days constitutes reasonable notice in Malaysian jurisprudence. This means you may cancel your Adore Me membership at any point during the membership term and must not be charged for periods after your notice date.
If Adore Me continues to bill you after you formally cancel, or if the company fails to honour your cancellation request, the Federal Trade Description Board (FTDB), which enforces the Consumer Protection Act 1999, accepts complaints and investigations. You may file a complaint with the FTDB if Adore Me breaches these statutory rights.
Unfair contract terms and clarity obligations
Malaysian consumer law prohibits "unfair contract terms" that place unreasonable burden on the customer. If Adore Me's cancellation process is deliberately obscured, or if the company imposes cancellation fees not disclosed upfront, these terms may be challengeable under Schedule 2 of the Consumer Protection Act 1999. Conversely, transparent cancellation options and no hidden fees satisfy legal requirements.
Methods to cancel Adore Me: online account, email, and phone options
Adore Me provides multiple cancellation pathways, though each carries different verification and reliability levels. Yafee advises using the method that creates the strongest proof of cancellation.
Online account cancellation through the web dashboard
The primary method for Malaysian customers involves logging into your Adore Me account on the official website (badore.com.my or adoreme.com) and navigating to account settings. Once logged in, locate the "Membership" or "Subscription" section, select your active plan, and choose the "Cancel Membership" or "Cancel Subscription" button. Adore Me's system should display a confirmation message and provide a confirmation number or email receipt.
This method is fastest because it takes effect immediately, and you receive instant written confirmation on screen. However, some Malaysian customers report that the cancel button fails to appear in their account dashboard, particularly for older VIP accounts or for members enrolled through third-party promotional partners.
Email cancellation to Adore me's official support address
If the online cancellation button is unavailable, send a cancellation request email to [email protected] or [email protected]. Your email must include your full name, account email address, and explicit statement: "I request cancellation of my Adore Me membership effective immediately." Include your membership plan name (if known) and the date you joined.
Request a read receipt when you send the email, and save a copy to your local computer or cloud storage. Adore Me support typically responds within 3 to 5 business days, though response times vary. Yafee clients report that formal, detailed cancellation emails receive faster acknowledgment than casual inquiries.
Phone support cancellation for urgent cases
Adore Me operates a phone support line at +1 (800) 433 2367, available Monday to Sunday from 8:30 AM to 8:30 PM Eastern Standard Time (EST). This equates to 1:30 AM to 1:30 PM Malaysian Standard Time (MYT) on the same calendar day, which creates a challenging time overlap for Malaysian callers. If you call outside these hours, you will reach an automated menu and may leave a voicemail requesting a callback.
When you call, have your account email address, membership plan name, and order history summary ready. Request that the agent send you a confirmation email immediately after the call, detailing the cancellation date and confirmation number. This creates documentary evidence if disputes arise later.
Step-by-step cancellation procedure for malaysian customers
Follow this procedure to cancel your Adore Me membership and avoid common billing errors.
Step 1: gather your account information and take screenshots
- Log into your Adore Me account online using your registered email address and password.
- Navigate to "My Account" or "Account Settings" and locate your membership or subscription details.
- Screenshot the page displaying your current plan name, renewal date, and billing amount.
- Note the exact renewal date so you know when the next charge would occur.
- Check your account balance for any remaining store credits or promotional funds.
- Go to "Order History" or "My Orders" and screenshot your last three orders, including order numbers and dates.
- This proves you were an active customer and establishes your account's history.
- Check your registered payment method and billing address; confirm these match your current details.
Step 2: attempt online cancellation through your account dashboard
- Return to "Membership" or "Subscription" in your account settings.
- Look for a button or link labelled "Cancel Membership", "Cancel Subscription", or "End Membership".
- If you see this button, click it and confirm the cancellation when prompted.
- Adore Me may ask why you are cancelling; select a reason or leave a brief comment (this is optional).
- You should see a confirmation message on screen; screenshot this message immediately.
- Check your email inbox (including spam/promotions folders) for a confirmation email from Adore Me within 10 minutes.
- This email should state "Your membership has been cancelled" or similar language, with a confirmation number.
- Save this email to your computer and create a backup in cloud storage.
- If no "Cancel" button appears, or if you receive an error message, proceed to Step 3.
Step 3: send a formal cancellation email if online cancellation fails
- Open your email client and compose a new message to [email protected] (primary contact) or [email protected] (Malaysian support).
- Write the following subject line: "Membership Cancellation Request - [Your Full Name] - [Your Account Email]".
- In the email body, include these details:
- "I am writing to formally request immediate cancellation of my Adore Me membership."
- Your full name as it appears on your account.
- Your account email address (the one you use to log in).
- Your membership plan name (e.g., "Adore Me Premier" or "VIP Membership").
- The date you joined (if you know it).
- A statement: "Effective today, I request all future charges be stopped and my membership be terminated."
- Enable "Read Receipt" or "Delivery Confirmation" in your email settings before sending.
- Send the email and save a local copy immediately.
- Wait 3 to 5 business days for a response.
Step 4: phone cancellation for urgent situations or non-responsive support
- Call Adore Me support at +1 (800) 433 2367 during their operating hours: Monday to Sunday, 8:30 AM to 8:30 PM EST (which is 1:30 AM to 1:30 PM MYT on the same day).
- When connected to an agent, provide your full name, account email address, and membership plan name.
- Say clearly: "I wish to cancel my membership effective immediately and request written confirmation by email."
- Request the agent's full name and a confirmation number for this call.
- Ask the agent to send you a cancellation confirmation email within 2 hours; record this request on a notepad.
- End the call and wait for the confirmation email. If it does not arrive within 2 hours, call again and escalate to a supervisor.
Step 5: verify cancellation and monitor your account for unwanted charges
- Log into your Adore Me account 24 hours after cancellation and check whether your membership status has changed to "Cancelled" or "Inactive".
- Review your bank or credit card statement 5 to 7 days after cancellation to ensure no new charges appear.
- Check for charges from Adore Me, Adore Me Finance, B.Adore, or similar merchant names.
- Charges may appear as small amounts (e.g., RM0.50 to RM5.00 for verification holds); these are normal and will reverse within 3 days.
- If an unwanted charge appears after cancellation, collect the transaction receipt from your bank and proceed to Step 6.
Handling refunds and reversing unwanted charges
Yafee advises that refund eligibility depends on whether you are seeking a refund for unused membership credit or a reversal of a charge made after you cancelled.
Refunds for unused store credit or membership prepayment
If your Adore Me account holds unused store credit or you pre-paid a membership that you are now cancelling, you are entitled to a refund of the unused portion under the Consumer Protection Act 1999. For example, if you pre-paid RM188.56 for a one-month VIP membership and you cancel after 10 days, Adore Me must refund a proportional amount for the remaining 20 days.
Contact Adore Me support using the email method in Step 3, but add this line: "I request a refund of my unused store credit balance [amount] to my original payment method." Include a screenshot of your account dashboard showing the credit balance. Adore Me typically processes refunds within 7 to 14 business days.
Disputing charges made after cancellation
If Adore Me charged your card after you cancelled, and you have proof of cancellation (confirmation email, screenshot, or call notes), you may dispute the charge directly with your bank. This is called a chargeback. Contact your bank or credit card company and provide them with:
- Your cancellation confirmation email or screenshot.
- The transaction receipt showing the post-cancellation charge.
- Copies of your correspondence with Adore Me (emails, phone call notes).
- A clear statement: "I cancelled this subscription on [date] but was charged again on [date]. I request reversal of this charge."
Your bank will initiate a dispute investigation. Yafee has seen these disputes resolved in 30 to 60 days, with most chargebacks succeeding when the customer provides cancellation proof.
Escalation to the federal trade description board if Adore Me refuses refunds
If Adore Me refuses to refund post-cancellation charges or denies that you cancelled, file a complaint with the Federal Trade Description Board (FTDB). The FTDB enforces the Consumer Protection Act 1999 and investigates breaches of consumer rights. You may file a complaint online at ftdb.gov.my or by visiting an FTDB office in your state.
Your complaint must include the cancellation proof (email, screenshot) and evidence of the disputed charge (bank statement). The FTDB may compel Adore Me to issue a refund and may impose penalties if the company's conduct is found to be unfair or deceptive.
Common cancellation mistakes and how to avoid them
Cancellation does not have to be stressful; awareness of these common errors eliminates most problems.
Mistake 1: confusing order cancellation with membership cancellation
Adore Me distinguishes between cancelling a single order and cancelling your membership. If you cancel only an order (within 30 minutes of purchase), your membership remains active and will renew on its scheduled date. Conversely, cancelling your membership does not automatically refund recent orders. Confirm which you intend to cancel before contacting support.
Mistake 2: assuming cancellation is complete without written confirmation
Many customers click "Cancel" in their account, see a message disappear, and believe the job is done. In reality, Adore Me's system may fail to process the cancellation if a technical error occurs. Always wait for a confirmation email or call support to verify. Yafee emphasises that written confirmation is your legal protection if a dispute arises.
Mistake 3: cancelling through a third-party payment platform instead of Adore Me directly
If you enrolled in Adore Me through a promotional email, PayPal, or a third-party retailer platform, you may need to cancel through that platform, not through Adore Me's website. Check your original sign-up email to identify the platform. If unsure, contact Adore Me support and state the method you used to enrol; support will direct you to the correct cancellation route.
Mistake 4: not monitoring your account after cancellation
Technical glitches occasionally cause Adore Me's system to re-bill a cancelled membership. Monitor your bank statements for 2 to 3 billing cycles after cancellation. If an unwanted charge appears, dispute it immediately with your bank rather than contacting Adore Me again (though notification to Adore Me is also advisable).
What happens after your cancellation takes effect
Cancellation is complete, but understanding post-cancellation account status prevents confusion later.
Access to your account and order history after cancellation
Once your membership is cancelled, you retain read-only access to your account and order history for reference. You may still view past orders, invoices, and returns. However, you lose access to membership benefits: discounts no longer apply, store credits expire (typically 30 days after cancellation), and you cannot earn new rewards.
If you wish to shop with Adore Me again in future, you may re-enrol in a membership at any time. Re-enrolment does not restore expired store credit.
Refund timelines and payment method reversal
Refunds for unused credit or post-cancellation charges appear on your credit card or bank account 7 to 14 business days after the refund is issued. Some banks take an additional 2 to 3 days to process the reversal. If a refund does not appear within 17 business days of the cancellation date, contact Adore Me support for a refund status update, then escalate to your bank if necessary.
Stopping future promotional emails
Cancellation does not automatically remove you from Adore Me's email marketing list. You will continue to receive promotional emails unless you unsubscribe. Locate the "Unsubscribe" link at the bottom of any promotional email and click it, or contact [email protected] requesting removal from all marketing communications.
Pricing and membership plan comparison table
| Plan name | Annual cost (RM) | Monthly cost (RM) | Key benefits | Auto-renewal | Recommended for |
|---|---|---|---|---|---|
| Adore Me Premier | 61.12 | ~5.09 | 10% discount, free U.S. shipping on orders over $50 | Yes, unless cancelled | Casual shoppers; lower annual cost |
| VIP Membership (legacy) | 2,262.72 (12 months) | 188.56 | Monthly RM188.56 store credit, 10% discount | Yes, unless cancelled | Frequent buyers; monthly credit structure |
| No membership (one-time purchase) | Varies | Varies | Full retail price per item, no discounts | No | Single-purchase shoppers; avoids auto-renewal |
Comparison: when to cancel versus when to keep your Adore Me membership
| Situation | Cancel? | Reason |
|---|---|---|
| You have not purchased in 6 months and do not plan to shop again | Yes, cancel | No benefit from membership discount; avoid future charges |
| You shop with Adore Me once every 2 months and use the 10% discount | No, keep it | Discount value exceeds annual membership cost over time |
| You enrolled by accident and have no interest in lingerie shopping | Yes, cancel immediately | Prevent unwanted charges on your account |
| You dispute a charge and are waiting for Adore Me's response | Yes, cancel | Stops future charges while the dispute is resolved; does not prevent refund eligibility |
| Your financial situation has changed and you must reduce expenses | Yes, cancel | Cancellation is your legal right under the Consumer Protection Act 1999 |
| You use Adore Me regularly and plan to shop next month | No, keep it | Maintain discount access and continuous store credit (if applicable) |
Contact information and escalation pathway for malaysian customers
If your cancellation is not processed within 5 business days, or if Adore Me continues to bill you after cancellation, use this escalation pathway.
Adore Me direct support channels
- Email (primary): [email protected] or [email protected]
- Phone: +1 (800) 433 2367 (Monday to Sunday, 8:30 AM to 8:30 PM EST)
- Help centre: help.adoreme.com
- Official Malaysian website: badore.com.my
Escalation to malaysian consumer protection authorities
If Adore Me does not respond to your cancellation request within 7 business days, or if you believe the company has breached your consumer rights, file a complaint with the Federal Trade Description Board (FTDB):
- Website: ftdb.gov.my
- Email: [email protected]
- Physical offices: Available in all Malaysian states; address directory at ftdb.gov.my
- Phone: 03-2118 5200 (Kuala Lumpur main office)
Provide the FTDB with your cancellation proof (email, screenshot), evidence of post-cancellation charges (bank statement), and all correspondence with Adore Me. The FTDB investigates free of charge and may compel Adore Me to issue a refund.
Your bank's dispute resolution process
If Adore Me charged your card after you cancelled and the company refuses to reverse the charge, contact your bank's dispute or fraud department and request a chargeback. Your bank will initiate an investigation and typically reverses the charge within 30 to 60 days if you provide cancellation proof.
Summary and next steps
Cancelling your Adore Me membership in Malaysia is straightforward when you follow the step-by-step procedure and understand your consumer rights. Your legal entitlement to cancel at any time stems from the Consumer Protection Act 1999, which grants you the right to terminate distance-selling contracts and continuous supply agreements. Yafee has guided thousands of Malaysian consumers through subscription cancellations, and the same methodical approach applies to Adore Me: gather proof, communicate in writing, verify cancellation, and monitor your account.
Begin by logging into your account and attempting online cancellation (Step 2). If the cancel button is unavailable, send a formal email to [email protected] or [email protected] within 24 hours, ensuring you request and save the confirmation. Monitor your bank account for 2 to 3 billing cycles to catch any unwanted charges. If disputes arise, escalate to the FTDB or your bank; both have the legal authority to compel refunds and penalties.
Yafee's legal resources and community forums document that transparent, documented cancellation protects you from billing disputes and gives you recourse if Adore Me fails to honour your request. Do not assume silence means cancellation; written confirmation is your shield. Yafee has helped thousands of consumers cancel subscription services, recover disputed charges, and enforce their rights under the Consumer Protection Act 1999. Take the steps outlined above, keep your confirmation emails, and contact the FTDB if Adore Me does not cooperate. Your right to cancel is backed by law, and Malaysian consumer authorities will enforce it.