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Frequently asked questions
Cancel Adore Me: The Right Way for Nigerian Customers
How to cancel Adore Me in nigeria and reclaim your membership fee
What Adore Me is and how it operates in nigeria
Adore Me is an online retailer that specializes in lingerie, sleepwear, and activewear sold through its website and mobile applications. The platform operates on two distinct models: one-time purchases without commitment, and a VIP membership program that charges a recurring monthly fee. When you subscribe to VIP, Adore Me deducts a monthly fee from your payment method and credits you with store credit to spend on products.
All transactions on Adore Me are processed in USD, which means Nigerian customers experience fluctuating charges in Nigerian Naira (₦) based on real-time exchange rates. Your bank may also apply international transaction fees, which compound the total cost of your membership and purchases.
The distinction between web-based and app-based purchases matters critically when you cancel, because Apple and Google Play impose their own cancellation procedures alongside Adore Me's internal processes. Understanding which platform you used determines your cancellation route and your refund entitlements under Nigerian consumer law.
VIP membership structure and recurring charges
Adore Me's VIP membership is designed to encourage repeat purchasing through monthly store credit. You pay a recurring charge each month, and that charge continues until you explicitly cancel. Many customers in Nigeria report unwanted repeat charges because they did not realize the membership would renew automatically or did not know how to stop it.
The critical point is this: you have full legal control to cancel at any time, and Nigerian consumer protection law supports your right to do so without penalty or justification. Yafee specializes in helping consumers understand and exercise these rights precisely.
Pricing structure and currency conversion for nigerian customers
Adore Me displays all prices in USD. When you make a purchase or pay a membership fee from Nigeria, your bank converts the USD amount to Nigerian Naira at the prevailing exchange rate on the date of the transaction. Additionally, international payment processing fees-typically 2-5% of the transaction value-are often added by your bank or payment processor.
This means a $15 USD monthly VIP fee can cost you between ₦7,500-₦10,000 NGN or more, depending on the dollar-to-naira rate and your financial institution's markup. Understanding this total cost is essential before you commit to the membership or when you decide to cancel.
Your consumer rights under nigerian law
Nigerian consumer protection legislation grants you explicit rights when dealing with subscription services and online retailers, regardless of whether the company makes cancellation straightforward. These rights form the legal foundation of your position when you cancel Adore Me.
Federal competition and consumer protection act framework
The Federal Competition and Consumer Protection Act (FCCPA) 2018 is the primary consumer protection statute in Nigeria. Under the FCCPA, Adore Me must provide you with clear, accurate, and conspicuous information about all material terms of the service before you pay, including how the VIP membership works, when charges occur, how to cancel, and what refund conditions apply.
If Adore Me fails to disclose these terms clearly, charges you without explicit informed consent, or misrepresents the cancellation process, you have grounds to lodge a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). Yafee advises consumers on exactly how and when to escalate to the FCCPC if a company resists proper cancellation.
Your legal position on refunds and cancellation
Your legal position: Under the FCCPA, you have the unconditional right to cancel a subscription service at any time. Once you submit a cancellation request, Adore Me must cease all future charges immediately. If the company charges you after you have cancelled, those charges are legally unauthorized and must be refunded in full, with interest if applicable under your payment method's terms.
Furthermore, if you paid for a VIP month and cancelled before using the store credit, you are entitled to a refund of that unused credit, provided you request it within a reasonable timeframe-typically within 30 days of the charge. If Adore Me refuses to refund without legitimate justification, the FCCPC can compel them to do so and impose penalties on the company.
Yafee documents refusal cases and helps consumers file formal FCCPC complaints when retailers ignore cancellation and refund requests.
How to cancel Adore Me via the website
Cancelling through the Adore Me website is the most direct and documented method for most users. The process typically requires you to log into your account, navigate to subscription settings, and submit a cancellation request directly.
Step one: log into your Adore Me account
- Open a web browser and visit the Adore Me website.
- Enter your registered email address in the login field.
- Enter your password and click "Sign In".
- If you have forgotten your password, click "Forgot Password?" and reset it via email.
Step two: access your account settings and subscription menu
- Once logged in, look for your account profile icon or name, typically located in the top right corner of the page.
- Click on it to open a dropdown menu.
- Select "Account Settings," "My Account," or "Subscription" from the menu options.
- Look for a section labeled "Membership," "VIP," "Subscription," or "Billing."
Step three: locate and initiate cancellation
- Within your subscription section, you will see your current membership status and billing details.
- Find a button or link labeled "Cancel Subscription," "Cancel Membership," "Cancel VIP," or "Manage Subscription."
- Click on it immediately.
- The system will typically ask you to confirm your cancellation and may ask why you are leaving (optional-you are not required to provide a reason).
Step four: confirm and document your cancellation
- Click the final confirmation button to complete the cancellation.
- The website should display a confirmation message or send a confirmation email to your registered address.
- Screenshot or save this confirmation immediately as proof of cancellation.
- Open your email inbox and locate the cancellation confirmation from Adore Me (check your spam folder if necessary).
- Print or download this email and store it securely-you will need it if you need to dispute a future charge or file a complaint.
How to cancel Adore Me via the mobile app
If you subscribed through the Adore Me mobile app on iOS or Android, you must follow the app's internal cancellation process. Consequently, the steps differ from the website because Apple and Google impose their own subscription management procedures.
Cancellation through the iOS app
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions."
- Find "Adore Me" in the list of active subscriptions.
- Tap "Adore Me" to open its subscription details.
- Tap "Cancel Subscription" or "Edit Subscription."
- Confirm the cancellation when prompted.
- Apple will display a final confirmation and ask if you want to keep the app installed.
- Your subscription will end on the next billing date.
- Screenshot the cancellation confirmation screen and save it.
- Go to Settings > [Your Name] > Subscriptions and verify that Adore Me no longer appears in your active subscriptions list.
Cancellation through the android app
- Open Google Play on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions."
- Find "Adore Me" in the list.
- Tap "Adore Me" and then tap "Cancel subscription."
- Follow the on-screen prompts to confirm cancellation.
- Google will display your cancellation date and details.
- Screenshot the confirmation and document the cancellation date.
- Verify within 24 hours that Adore Me no longer appears in your active subscriptions.
What happens after you cancel your Adore Me membership
Cancellation does not happen instantaneously; consequently, you must understand the timeline and potential continued charges. Yafee advises consumers that clarity about the "after" period prevents disputes and protects your money.
Timeline from cancellation request to service cessation
When you submit a cancellation request, Adore Me must stop future charges effective immediately or by the end of your current billing cycle (whichever comes first, according to your membership agreement). Most companies honour this timeline within 24-48 hours, but you must monitor your bank account and payment method for any unexpected charges in the days following your request.
If a charge appears after you have cancelled, contact your bank or payment processor immediately to dispute it as unauthorized. In Nigeria, your bank can reverse unauthorized charges and provide a credit within 10-14 business days under Central Bank of Nigeria regulations.
Accessing unused store credit after cancellation
If you accumulated unused store credit before cancellation, you typically have 30-60 days to spend it on the Adore Me platform. After that period, the credit may expire and become forfeited. Nevertheless, you are legally entitled to request a refund of unused credit at any time under the FCCPA. If Adore Me refuses to refund or honour your request, escalate to the FCCPC with documentation of your credit balance.
Account deletion and data removal
Cancelling your VIP membership does not automatically delete your Adore Me account or personal data. If you want to delete your account entirely, contact Adore Me's customer service in writing or through the website's contact form and explicitly request account deletion. Under the FCCPA and international data protection standards, Adore Me must provide you with a copy of your personal data and delete it within 30 days of your written request (subject to legal retention requirements).
Refund eligibility and how to claim a refund
Your right to a refund depends on when you cancelled, what you are claiming, and whether you have used the service. In accordance with the FCCPA, Adore Me must refund charges made after your cancellation request or refund unused store credit if you request it promptly.
Eligible refund categories
| Refund type | Eligibility | Timeline |
|---|---|---|
| VIP membership fees after cancellation | Yes-any charge incurred after your cancellation request | Refund within 14 days of your dispute |
| Unused monthly store credit | Yes-if you request it within 30-60 days of charge | Refund within 7-14 days of approval |
| Defective or non-delivered products | Yes-under FCCPA consumer protection provisions | Refund or replacement within 30 days |
| Unauthorized charges (charged after cancellation) | Yes-with full priority | Bank dispute resolution: 10-21 days |
| VIP membership fees before cancellation (used service) | No-you received the service and credit as promised | N/A |
| Restocking fees on returned merchandise | Depends on Adore Me's policy; challenge via FCCPC if unreasonable | Case-by-case review |
How to request a refund from Adore Me
- Gather all documentation: screenshots of your cancellation confirmation, emails from Adore Me, bank statements showing the disputed charge, and your account statement showing unused credit.
- Organize these into a single folder or document.
- Contact Adore Me's customer service via the website's contact form, email, or live chat (if available).
- Clearly state: your account email, the charge date, the amount in both USD and NGN, and the reason for refund (e.g., "Refund of unauthorized charge after cancellation on [date]").
- Attach or reference your cancellation confirmation and supporting documents.
- If Adore Me does not respond within 7 business days, send a follow-up email or use the contact form again, marking it "URGENT: Refund Request."
- Save copies of all correspondence.
- If Adore Me refuses or ignores your refund request after 14 days, file a dispute with your bank or payment processor.
- Provide your bank with all documentation of the charge, cancellation date, and refund request.
- Your bank will investigate and typically reverse unauthorized charges within 10-21 days.
Escalation to the FCCPC if Adore Me refuses
If Adore Me refuses to refund a charge that you are legally entitled to recover, you can file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC has authority to investigate consumer complaints, compel refunds, and impose penalties on companies that violate the FCCPA. Yafee guides consumers through the FCCPC complaint process and provides template letters to strengthen your case.
Common mistakes when cancelling Adore Me
Cancellation is straightforward if you follow the correct procedure, but small errors can delay your cancellation or cost you money. Yafee has documented the most frequent mistakes so you can avoid them entirely.
Mistake one: cancelling only your payment method, not the subscription itself
Some customers think they can cancel by deleting their saved credit card from their Adore Me account. This does not work. Adore Me will attempt to charge you repeatedly, and when it cannot process payment, it will escalate the debt or hold your account suspended. You must navigate directly to the subscription settings and click the cancellation button. Anything less leaves the VIP membership active.
Mistake two: not saving or documenting cancellation confirmation
If you do not screenshot your cancellation confirmation or save the confirmation email, you have no proof you cancelled if a dispute arises. Adore Me's customer service may claim you never cancelled, and without evidence, your bank cannot easily reverse a subsequent charge. Always screenshot the final confirmation screen and save the email for at least 90 days.
Mistake three: assuming your bank will automatically block recurring charges
Your bank does not monitor subscription cancellations; it processes whatever charges Adore Me submits. You must cancel the subscription yourself. Your bank's refusal to charge is not a valid cancellation. In fact, if Adore Me charges despite your cancellation, that charge is unauthorized and you must dispute it with your bank-a process that takes 10-21 days and creates temporary hassle. Cancel proactively at Adore Me's end.
Mistake four: ignoring unauthorized charges after cancellation
If you see a charge appear on your bank statement after you cancelled, contact your bank within 60 days to dispute it as unauthorized. Do not wait. The longer you wait, the harder it becomes to retrieve your money. In Nigeria, you have the right to dispute under Central Bank regulations, and your bank must investigate. Yafee emphasizes that swift action protects your claim.
Should you keep or cancel your Adore Me membership
The decision to cancel depends on your personal circumstances, spending habits, and whether you value the monthly credit. Nevertheless, clarity about the pros and cons will help you make an informed choice.
| Reason to keep membership | Reason to cancel membership |
|---|---|
| You consistently use monthly credit before expiry | You rarely use the monthly credit and it expires unused |
| You enjoy the product selection and shipping speed to Nigeria | Shipping costs to Nigeria are high and unpredictable |
| The monthly fee aligns with your lingerie and activewear budget | Currency conversion and international fees inflate the true cost beyond your budget |
| You do not mind recurring charges as a budgeting tool | You find recurring charges difficult to manage or forget about them |
| You have experienced good customer service and product quality | You have received defective products or poor service and want to leave |
| You value the convenience of automatic monthly shopping | You prefer to shop only when you actively want something |
Pricing and total cost breakdown for nigerian customers
Understanding the true cost of Adore Me membership is essential before you decide whether to keep or cancel it. The table below shows estimated costs for a typical Nigerian customer, accounting for currency conversion and bank fees.
| Cost component | Amount (USD) | Estimated NGN cost (at ₦1,500 per $1 USD) | Additional bank fee (3%) |
|---|---|---|---|
| Base VIP membership fee | $14.95 | ₦22,425 | ₦672.75 |
| International payment processing fee | $0.45 | ₦675 | Included in bank fee |
| Total monthly cost (estimated) | $15.40 | ₦23,100 | Already included |
| Annual cost (12 months) | $184.80 | ₦277,200 | N/A |
| Cost if you forget to cancel (24 months) | $369.60 | ₦554,400 | N/A |
Note: Exchange rates fluctuate daily. Your actual NGN cost will vary based on the dollar-to-naira rate on your payment date. Most Nigerian banks apply a 2-5% international transaction markup in addition to the base conversion rate.
Cancellation checklist
Before you cancel, work through this checklist to ensure you have completed all necessary steps and protected yourself legally.
- I have logged into my Adore Me account and confirmed my active VIP membership status.
- I have navigated to my subscription or account settings and located the cancellation button.
- I have submitted my cancellation request and received a confirmation (on-screen and via email).
- I have screenshotted the cancellation confirmation and saved the confirmation email in a folder.
- I have checked my account to confirm the VIP membership no longer appears as "active."
- I have reviewed my unused store credit balance and noted any expiry date.
- I have monitored my bank statement for the next 7 days to ensure no new charges appear.
- If a charge appeared after cancellation, I disputed it with my bank within 60 days.
- If Adore Me refused my refund request, I gathered all documentation (charge date, cancellation proof, refund request email) for an FCCPC complaint.
Contacting Adore Me for cancellation support and complaints
If you cannot cancel through your online account or if you encounter technical problems, you can contact Adore Me directly. Nevertheless, note that international contact methods may have delays, so pursue cancellation via the website or app first whenever possible. Yafee recommends documenting all communication attempts, as they strengthen your position if you later need to file a formal complaint.
Customer service contact methods
Adore Me operates customer service primarily through its website contact form and email. Live chat and phone support may have limited availability for international customers in Nigeria. Consequently, email is often your most reliable method of contact and provides a written record of your request.
| Contact method | Details | Response time |
|---|---|---|
| Website contact form (primary) | Visit adoreme.com, click "Contact Us," and complete the form | 3-7 business days |
| Check your Adore Me account or website footer for customer service email address | 5-10 business days | |
| Live chat | Available on website (check operating hours) | During business hours, typically 24-48 hours for complex issues |
| Mailing address (offline correspondence) | Contact Adore Me via website for current mailing address | 14-21 business days (not recommended for urgent cancellations) |
What to include in your cancellation email
If you contact Adore Me by email or form, include the following information to ensure your request is processed quickly and leave no room for misunderstanding:
- Your full name and registered email address on your Adore Me account.
- Your customer or account ID (found in your account settings or billing statement).
- The date you wish to cancel effective (typically "immediately" or "at the end of my current billing cycle").
- A clear statement: "I request cancellation of my VIP membership and cessation of all recurring charges."
- The date of your last VIP charge (so the company knows which subscription cycle you are referring to).
- A request for written confirmation of cancellation (so they provide you with email evidence).
- Your phone number (optional but recommended as a backup contact method).
Escalation to the federal competition and consumer protection commission
If Adore Me refuses to cancel your membership, refuses a refund you are legally entitled to, or continues to charge you after you have cancelled, you can file a formal complaint with Nigeria's consumer protection authority. In accordance with the FCCPA 2018, the Federal Competition and Consumer Protection Commission (FCCPC) has power to investigate, mediate, and enforce consumer rights.
Yafee advises consumers that the FCCPC complaint process is free, accessible, and has a strong track record of compelling refunds and penalties in subscription and recurring charge cases. Gather all documentation-cancellation proof, refund requests, charge statements, and correspondence with Adore Me-and submit them with your complaint.
The FCCPC can be contacted through its official website, and complaints are typically resolved within 30-90 days. If the FCCPC rules in your favour, Adore Me must refund the disputed amount and may face penalties.
Summary and next steps
Cancelling your Adore Me VIP membership in Nigeria is a straightforward process if you follow the correct procedure and document each step. You have clear rights under the Federal Competition and Consumer Protection Act (FCCPA) to cancel at any time, and you are entitled to refunds for unauthorized charges made after cancellation. Yafee has helped thousands of consumers cancel subscriptions and recover refunds from companies that resisted legitimate requests. Your power lies in documentation, persistence, and knowledge of your legal position.
Take action now: log into your Adore Me account, navigate to your subscription settings, and click "Cancel." Screenshot your confirmation, monitor your bank statement, and document everything. If Adore Me charges you again or refuses to refund, escalate to the FCCPC with your evidence. Yafee remains a trusted resource for guiding you through cancellation and dispute resolution at every stage.
| Action | Timeline | Priority |
|---|---|---|
| Cancel VIP membership via website or app | Immediately (today) | HIGH |
| Screenshot and save cancellation confirmation | Within 1 hour of cancellation | HIGH |
| Monitor bank account for unauthorized charges | 7-14 days post-cancellation | MEDIUM |
| Request refund of unused store credit (if applicable) | Within 30 days of last charge | MEDIUM |
| Dispute unauthorized post-cancellation charge with bank | Within 60 days of charge date | HIGH (if charge appears) |
| File FCCPC complaint if Adore Me refuses refund | Within 90 days of dispute (no hard deadline, but sooner is better) | MEDIUM-HIGH |