How to cancel Fixd in malaysia and avoid repeat charges: your legal rights explained

What is Fixd and why malaysians subscribe

Fixd is a car diagnostics and maintenance app paired with an OBD-II sensor device that plugs into your vehicle's diagnostic port. The service layer you actually pay for is Fixd Premium, a subscription that supplies advanced engine diagnostics, repair cost estimates, maintenance reminders, and access to a live mechanic helpline. Understanding the difference between the hardware (one-time purchase) and the subscription (recurring charge) is essential before you cancel, because the two operate independently.

How the service works in practice

You buy the physical sensor device, which communicates with the Fixd mobile app on your phone. The free version of the app provides basic vehicle health information, but Fixd Premium unlocks deeper diagnostic reports, cost estimates for repairs, and priority access to mechanics. The annual premium plan costs approximately RM467 (USD 99), according to Fixd's pricing page. A free trial period of one week is offered, but if you do not cancel before the trial ends, your card is automatically charged the full annual subscription fee.

For Malaysian users, this creates a critical issue: many assume the subscription cancels when they stop using the app, or they believe cancelling the app itself stops the charges. Neither assumption is correct. The subscription renews independently, and your card will be charged again on the anniversary of your subscription date unless you explicitly cancel through the proper channel.

Main paid features and what you lose after cancellation

Fixd Premium grants you access to advanced diagnostics, repair cost estimates, live mechanic consultation, and unlimited maintenance alerts. These premium features remain active only while your subscription is current. Once your paid period expires after cancellation, you revert to the free version of the app, which provides basic vehicle health status but no detailed diagnostics or mechanic access.

If you only need occasional vehicle monitoring and do not rely on the premium mechanic support, the annual subscription of RM467 may represent poor value. Many single-car households find the free tier sufficient after the trial period ends.

Billing, support, and malaysia-specific challenges

Fixd does not publish Malaysia-specific pricing, a local support telephone number, or dedicated support hours for Malaysian customers. All support is delivered through email ([email protected]) and online account management via the Fixd app and website. This absence of localized support is a common complaint among Malaysian users, particularly when billing disputes or cancellation problems arise.

Billing transactions are processed in USD from a United States merchant account. When foreign currency charges hit your Malaysian credit card or debit card, your bank typically applies a foreign exchange conversion fee and an overseas transaction fee on top of the subscription amount. This means the actual amount debited from your account often exceeds the advertised price. Yafee has identified this issue as a recurring source of frustration for Malaysian Fixd users who do not budget for these additional bank charges.

Your legal position as a consumer in malaysia

Your cancellation rights and refund entitlements are protected by Malaysian consumer law, specifically the Consumer Protection Act 1999 (CPA 1999). Understanding this framework ensures you know exactly where you stand before you cancel.

Consumer protection act 1999 and your cancellation rights

Under Section 47 of the Consumer Protection Act 1999, you have the right to cancel a distance contract (a contract formed at a distance, such as via an app or website) within 14 calendar days of the contract date without providing a reason. For Fixd, your contract is formed when you confirm the subscription, not when the sensor device arrives. This 14-day cancellation period is non-negotiable, and the supplier cannot charge you a penalty or restocking fee for cancelling within this window.

Furthermore, the CPA 1999 requires that all subscription terms, renewal dates, and cancellation procedures be clearly disclosed before you agree to pay. If Fixd's terms are unclear, buried in lengthy policies, or presented in a way that obscures the automatic renewal date, you may have grounds to cancel even after the 14-day period and claim a refund. Yafee recommends documenting all screenshots of Fixd's terms at the point of purchase, as these serve as evidence if a dispute arises.

Unfair contract terms under the CPA 1999

Section 139A of the Consumer Protection Act 1999 prohibits suppliers from including unfair terms in consumer contracts. An unfair term is one that creates a significant imbalance in the parties' rights and obligations, contrary to good faith. If Fixd's subscription automatically renews without a clear, separate confirmation step before charging you, or if the cancellation process is deliberately obscured or made inaccessible, the renewal term may be deemed unfair under this provision.

In practice, this means you may be entitled to a refund even if you cancel outside the 14-day window, provided you can show the renewal process or cancellation mechanism was unreasonably difficult to access. Yafee advises keeping records of every step you took to attempt cancellation, including email addresses used, dates, and any error messages or unhelpful responses from Fixd support.

Enforcement and escalation routes

If Fixd refuses to refund you or denies your cancellation after you have provided evidence, your dispute is enforced by the Ministry of Domestic Trade and Consumer Affairs (KPDNKP), which oversees consumer protection in Malaysia. You can lodge a formal complaint with KPDNKP, which will investigate Fixd's compliance with the CPA 1999 at no cost to you. Yafee recommends exhausting direct communication with Fixd's support team first, but do not hesitate to escalate to KPDNKP if the company is unresponsive or refuses to honour your cancellation rights.

How to cancel Fixd: step-by-step procedure

Cancellation steps vary depending on which platform you used to subscribe: the Fixd website directly, Google Play, or Apple App Store. You must cancel through the same channel where you subscribed, otherwise the subscription remains active and you will be charged again.

Cancellation via the Fixd website

If you subscribed directly through fixd.com, follow this procedure to cancel your premium subscription.

1. Open the Fixd app on your phone or navigate to fixd.com in a browser on your computer.
2. Sign in with the email address and password associated with your subscription account.
3. Locate the menu or account settings section (usually represented by a gear icon or "Account" link).
4. Select "Manage Premium" or "Subscription Settings" from the menu.
5. Review the current renewal date and subscription amount displayed on the screen.
6. Tap or click the "Cancel Subscription" button and follow the confirmation prompts.
7. Select your reason for cancellation when prompted (optional, but helps Fixd improve the service).
8. Confirm the cancellation a second time when the app or website displays a final warning.
9. Take a screenshot of the confirmation page showing "Subscription cancelled" or a cancellation reference number.
10. Check your email inbox for a cancellation confirmation email from Fixd within 24 hours.

If the cancellation button does not appear or you receive an error message, log out and log back in, then repeat steps 3 to 8. Clear your browser cache if using a web browser. If the problem persists, proceed directly to the email support method described below.

Cancellation via google play (Android)

If you subscribed to Fixd Premium through the Google Play Store on an Android device, you must cancel within Google Play itself, not within the Fixd app.

1. Open the Google Play Store app on your Android phone.
2. Tap the profile icon in the top-right corner of the screen.
3. Select "Manage subscriptions" from the menu.
4. Find and tap "Fixd" in your list of active subscriptions.
5. Tap "Cancel subscription" and confirm your choice when prompted.
6. Select your reason for cancellation if you wish to provide feedback.
7. Confirm cancellation a second time to complete the process.
8. You will receive a confirmation notification from Google Play immediately.
9. Screenshot the confirmation for your records.
10. Verify that Fixd no longer appears in your "Manage subscriptions" list within 24 hours.

Cancelling within Google Play stops future charges immediately. Your access to Fixd Premium continues until the end of your current billing cycle. You will not be charged again after the final renewal date shown at the time of cancellation.

Cancellation via apple app store (iOS)

If you subscribed to Fixd Premium through the Apple App Store on an iPhone or iPad, cancel through the App Store, not the Fixd app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Select "Subscriptions" from the submenu.
4. Find and tap "Fixd" in your active subscriptions list.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Confirm the cancellation when prompted by Apple.
7. The subscription status will change to "Expires on [date]".
8. Screenshot this confirmation screen for your records.
9. You will receive a cancellation confirmation email from Apple within hours.

Once cancelled through the App Store, no further charges will occur after your current billing period ends. The app remains on your device, but premium features become unavailable when the subscription expires.

Cancellation via email support

If you cannot locate the cancellation button within the app, or if the app cancellation process fails, contact Fixd support directly via email.

1. Send an email to [email protected] with the subject line "Fixd Premium Cancellation Request".
2. Include your full name, email address associated with your Fixd account, and the phone number you registered with.
3. State clearly: "I request cancellation of my Fixd Premium subscription effective immediately" (or state the effective date you prefer).
4. Mention the next billing date shown in your account to help Fixd locate your subscription record.
5. Request written confirmation of the cancellation and a confirmation email containing a cancellation reference number.
6. Send the email and retain a copy for your records.
7. Expect a response within 48 to 72 hours (Fixd does not publish a specific response time).
8. Forward Fixd's confirmation email to your own records or save it in a dedicated folder.

Email support is slower than in-app cancellation, but it provides a documented trail of communication. If Fixd fails to respond or refuses your cancellation request, forward the email chain to your bank's dispute resolution team as evidence of your cancellation attempt. Your bank may reverse the charges on your card or credit card statement through the chargeback process if Fixd continues to bill after you have requested cancellation.

Refund entitlements and timeline

Your right to a refund depends on when you cancel relative to your subscription date and whether Fixd's cancellation process was fair and transparent.

Refunds within the 14-day cancellation period

If you cancel within 14 calendar days of your subscription date, the Consumer Protection Act 1999 entitles you to a full refund of all charges. Fixd must process this refund without penalty, and you should receive the money back to your original payment method (credit card, debit card, or digital wallet) within 14 to 30 days. Yafee recommends requesting the refund explicitly in writing (email or in-app message) so that Fixd cannot claim you merely "cancelled" without asking for a refund.

Refunds after 14 days: unfair terms and renewal disputes

If you cancel after 14 days, you are not automatically entitled to a refund under section 47 of the CPA 1999. However, if Fixd's renewal process was unfair, misleading, or inaccessible, you may still claim a refund under Section 139A (unfair contract terms). Yafee advises documenting any of the following if they apply to you:

• You were not shown a clear renewal date before your card was charged.
• The cancellation button was hidden, missing, or broken in the app.
• Fixd charged you without a separate confirmation step (e.g., one-click automatic renewal with no pause step).
• Support did not respond to your cancellation requests, or support directed you to the wrong cancellation method.
• You attempted to cancel multiple times but the system prevented you from doing so.

If any of these circumstances apply, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP) and request a refund on the grounds that the renewal term was unfair. KPDNKP can order Fixd to refund you if it finds the company breached the CPA 1999.

Partial refunds and pro-rata calculations

If you cancel mid-cycle and Fixd refuses a full refund, you may be entitled to a pro-rata (partial) refund calculated to the date of cancellation. For example, if you paid RM467 for a 12-month subscription and cancel after 6 months, Fixd may calculate your refund as RM233.50 (half of the annual fee) or deduct a small administrative fee. Request an itemized refund calculation in writing from Fixd and verify the math independently before accepting a partial refund.

Refund processing timeline

Once Fixd approves your cancellation or refund request, the money typically returns to your card or payment account within 14 to 30 days. Some banks take longer to process incoming refunds, so if 30 days pass without the refund appearing, contact your bank directly. Provide the bank with your cancellation confirmation email from Fixd and your bank can investigate the transaction. Yafee has observed that overseas merchants like Fixd sometimes experience delays due to currency conversion and cross-border banking processes, so patience is warranted, but 30 days is a reasonable deadline to expect resolution.

Common mistakes to avoid when cancelling Fixd

Cancelling a subscription is straightforward when you follow the correct procedure, but small errors can cause the subscription to remain active and charges to continue.

Mistake 1: cancelling the app instead of the subscription

Deleting the Fixd app from your phone does NOT cancel your subscription. The subscription is tied to your account and payment method, not to the app itself. If you uninstall the app without first cancelling the premium subscription through the app settings or your platform's subscription manager (Google Play, App Store), Fixd will continue to charge your card. You will not see the charges because the app is no longer on your device, leading to surprise charges months or years later when you check your bank statement.

Mistake 2: cancelling through the wrong channel

If you subscribed through Google Play, you must cancel within Google Play, not within the Fixd app. If you subscribed via the Fixd website, you must cancel within the Fixd account settings, not through your app store. Cancelling through the wrong channel leaves the original subscription active. For example, if you subscribed via Apple App Store and cancel only within the Fixd app, Apple continues to bill you because the cancellation was never registered with Apple's payment system. Yafee advises confirming your subscription source before cancelling: check your most recent invoice or look for an email receipt from Google, Apple, or Fixd to determine which channel you used.

Mistake 3: not confirming cancellation in writing

In-app or web-based cancellations can sometimes fail silently, particularly if your internet connection drops or the app crashes during the confirmation step. You may believe you have cancelled, but the subscription remains active. Always capture a screenshot of the cancellation confirmation page and save the confirmation email from Fixd. If you cancel via email, retain a copy of your cancellation request and Fixd's reply. This documentation protects you if Fixd claims it never received your cancellation request.

Mistake 4: cancelling on the wrong date

If you wait until after your renewal date to cancel, you will have already been charged for the next subscription period. Consequently, when you cancel, you lose the subscription immediately but do not recover the charge that has just been processed. You must cancel before your renewal date to avoid being charged again. Check your account or billing email for your renewal date (usually in the form "Your subscription renews on [date]") and set a calendar reminder to cancel at least one day before that date.

Mistake 5: ignoring foreign transaction fees

Many Malaysian cardholders are surprised to discover that their bank charged an additional 1 to 3 percent foreign exchange fee plus an overseas transaction fee on top of the RM467 subscription. When calculating whether you received a refund, account for these additional fees. If Fixd refunds RM467 but your bank charged RM480 in total (due to fees), contact Fixd and request compensation for the additional fees. If Fixd refuses, escalate the complaint to KPDNKP and ask whether Fixd should have disclosed the possibility of these fees before charging your card.

After cancellation: what to expect

Cancellation takes effect immediately in most cases, but your subscription remains active until the end of your current billing period. During this grace period, you retain full access to Fixd Premium, including all mechanics and diagnostic features.

Access and features after cancellation

Once your billing period expires, Fixd Premium features become unavailable. The app continues to work, but the free version provides only basic vehicle health data. Live mechanic access, cost estimates, and maintenance alerts are disabled. You can still download your vehicle data and any reports you generated during your paid period. Yafee recommends saving screenshots or PDFs of important diagnostic reports before your subscription expires, in case you need to reference them for future repairs or insurance claims.

Confirming no future charges

After cancellation, monitor your bank statement for the next 30 days. If Fixd continues to charge your card after the cancellation date, immediately contact your bank and request a chargeback (a reversal of the charge). Provide the bank with your cancellation confirmation email from Fixd. Your bank will investigate and reverse the unauthorized charge. If Fixd charges you multiple times after cancellation, contact KPDNKP and provide all evidence: cancellation confirmation, post-cancellation charges, and your bank statement showing the unauthorized transactions. This constitutes a breach of the CPA 1999, and KPDNKP can compel Fixd to refund all unauthorized charges plus interest and damages.

Reactivating your subscription

If you cancel and later decide to resubscribe, Fixd may offer you a new trial period or a discounted re-subscription offer. You are not obligated to accept any offer. Read the terms carefully before reactivating, and confirm the renewal date and cancellation process once more before paying. Yafee recommends treating a reactivated subscription as a new contract and going through the same cancellation planning steps you followed the first time.

Pricing breakdown and what you are actually paying

Understanding the true cost of Fixd Premium helps you decide whether cancellation is the right choice and allows you to identify if you are being overcharged.

Note: Malaysian Ringgit (RM) prices are calculated at the current exchange rate and may fluctuate. Your bank may apply additional foreign exchange markups or overseas transaction surcharges not listed above. Always check your bank statement to confirm the exact amount charged.

Hidden costs and foreign transaction charges

Fixd's advertised prices are in USD. Your Malaysian bank converts the USD amount to RM at the time of transaction and typically charges a foreign exchange markup (0.5 to 2 percent) plus an overseas transaction fee (RM5 to RM15 per transaction). Consequently, your actual cost exceeds the advertised RM467 annual price. Yafee advises reviewing your bank statement for the phrase "Foreign Transaction Fee" or "Overseas Purchase Fee" to identify these hidden charges and factor them into your refund calculations.

Why malaysians are cancelling Fixd

Feedback from Malaysian users reveals consistent patterns of cancellation reasons, all of which may apply to your situation.

Lack of local customer support

Fixd provides only email support ([email protected]) with no published response times and no Malaysia-specific support number. Users in Malaysia report waiting 48 to 72 hours for email responses, and some claim to have received no response at all. During this period, charges may continue unabated. Users value local support channels, particularly for subscription disputes. The absence of a Malaysian support team is the leading cancellation reason among Malaysian users.

Unexpected billing and foreign transaction fees

Many Malaysian cardholders were shocked to discover that their bank charged significantly more than the advertised subscription price due to foreign exchange fees. Some users did not budget for annual renewal charges and found the total cost (RM467 plus RM10-15 in bank fees) unaffordable. Others expected the sensor purchase to be the only cost and did not realize the subscription was separate and recurring.

Limited utility for malaysian drivers

Fixd's repair cost estimates are based on US labor rates and parts prices. Malaysian drivers found these estimates unhelpful because vehicle repair and parts costs differ substantially between the United States and Malaysia. Mechanics in Malaysia charged significantly less (or more, for imported parts) than Fixd's estimates suggested. Consequently, the premium subscription provided little practical value. Yafee observed this pattern particularly among users with older vehicles or non-mainstream car brands not commonly serviced in the United States.

Trial-to-paid conversion without explicit confirmation

Some users began with the free 7-day trial expecting to cancel before the trial ended. However, they either forgot the cancellation deadline or did not notice the warning that the subscription would activate. The trial-to-paid conversion happened automatically without a separate payment authorization step, and users were surprised to find the annual charge on their statement. This complaint suggests Fixd's trial-to-paid conversion process may not comply with the clear-consent requirement in the Consumer Protection Act 1999.

Your checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself against post-cancellation charges.

Contact Fixd support for cancellation assistance

If you are unable to cancel through the app or your payment platform, contact Fixd's support team directly at the address below. Provide your account email, subscription details, and a clear statement requesting immediate cancellation.

Official Fixd contact details

Fixd's corporate office and primary contact address is located in the United States, as the company does not maintain a Malaysia-specific office or support center.

Email: [email protected]

Mailing address: Fixd Inc., 999 Peachtree Street NE, Suite 840, Atlanta, Georgia 30309, United States of America

Website: fixd.com

Expected response time: 48 to 72 hours (no published service level agreement)

If Fixd does not respond or refuses your cancellation

Escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKP) using the online complaint portal at www.kpdnkp.gov.my. Submit copies of all documentation: subscription confirmation, cancellation requests, Fixd's responses (or lack thereof), and your bank statement showing the charges. KPDNKP will investigate Fixd's compliance with the Consumer Protection Act 1999 and can order the company to refund you and pay damages if a breach is found.

Alternatively, contact your bank's dispute resolution team and request a chargeback for unauthorized charges occurring after your documented cancellation attempt. Your bank can reverse the charges without waiting for KPDNKP's investigation, though Fixd may contest the chargeback. Provide your cancellation confirmation as evidence that the subsequent charges were unauthorized.

Conclusion: taking control of your Fixd subscription

Cancelling Fixd is a straightforward process when you follow the correct channel and document each step. Your rights as a Malaysian consumer are protected by the Consumer Protection Act 1999, which grants you a 14-day cancellation period with full refund, and prohibits unfair renewal terms even after 14 days have passed. If Fixd refuses your cancellation request or continues to charge you after you have cancelled, you have a clear escalation path through KPDNKP and your bank's chargeback process.

Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by walking through these exact procedures. Start by taking screenshots of your subscription details today, confirm which platform you subscribed through, and cancel within 14 days if possible to guarantee a full refund. If you cancel after 14 days and Fixd resists, document the unfairness of the renewal process and escalate to KPDNKP. Yafee's guides are designed to arm you with the legal framework and practical steps needed to cancel with confidence and without repeated charges. Your money is yours: cancel Fixd today and claim your refund within the timeframes outlined above.