How to cancel Fixd and stop recurring charges in the philippines

What Fixd is and why you might want to cancel

Fixd is a vehicle diagnostics application that pairs an OBD2 hardware sensor with a smartphone app to monitor your car's engine health and performance. The service operates on a freemium structure, where basic scanning remains free, but advanced features require a paid subscription. If you are based in the Philippines and have a Fixd subscription, understanding how to cancel before your next billing cycle is essential. Like most international software services, Fixd applies automatic recurring charges unless you actively terminate your account. Your bank or credit card will continue to be billed until you take explicit action to stop the subscription.

How fixd's subscription model works

Fixd offers two primary paid subscription tiers. The Fixd Premium plan costs USD 69.99 annually, which converts to approximately PHP 3,954 at current exchange rates. The Complete Car Care plan operates on a daily billing model at USD 2.99 per day, equivalent to roughly PHP 169. Both tiers unlock premium features including a Mechanic Hotline, Confirmed Fix and Cost estimates, Issue Forecast, and comprehensive Vehicle History Reports. The platform frequently advertises free trial periods, but once that trial expires, automatic billing activates unless you explicitly cancel your subscription.

A critical detail that affects many Philippine users is that Fixd displays all prices in United States dollars, not Philippine pesos. Your actual charge will fluctuate based on your bank's foreign exchange conversion rate and any card network fees your issuer applies. This means your debit amount may differ slightly from the advertised price. Furthermore, if you subscribed through the Apple App Store or Google Play Store, those platforms levy their own processing fees, and your cancellation request must go through the app store platform, not directly to Fixd.

Why timing matters for philippine subscribers

Your bank processes billing charges on its own schedule, and reversing a charge after Fixd has already debited your account can take up to thirty days to complete. The Consumer Act of the Philippines (Republic Act No. 7394) grants you the right to cancel subscription services, but the responsibility falls on you to initiate cancellation before your renewal date arrives. At Yafee, we recommend you cancel at least five business days before your scheduled renewal to eliminate the risk of a duplicate charge. If you no longer use the application, have forgotten about an active subscription, or prefer an alternative service, cancelling immediately protects your monthly cash flow and prevents unexpected charges. Most Philippine subscribers discover they have been charged for several months without actually using the service, which underscores the importance of acting today.

Your consumer rights under the consumer act of the philippines

Philippine consumer protection law establishes clear rights regarding subscription cancellation that Fixd must honour.

What the consumer act of the philippines protects

Under Republic Act No. 7394, commonly known as the Consumer Act of the Philippines, you possess the legal right to cancel recurring subscription services without facing unreasonable obstacles or penalties. Fixd is obligated to respect cancellation requests and must cease charging your account once you formally cancel, provided your request arrives before your renewal billing date. The law explicitly prohibits merchants from using deceptive tactics to prevent cancellation. This means Fixd cannot hide cancellation buttons on their website, require you to speak with a sales representative before cancelling, impose cancellation fees, or make the process unnecessarily complex. The law recognises that consumers must have simple, accessible means to exit subscription arrangements.

Your legal position on refunds and continued charges

If you cancel your Fixd subscription but the company continues to bill you, or if Fixd refuses to process your cancellation request, you have legal grounds to escalate. Under the Consumer Act of the Philippines, merchants bear the burden of proving they obtained your genuine, informed consent for ongoing charges. The Department of Trade and Industry (DTI), which enforces consumer protection in the Philippines, can investigate complaints and compel merchants to refund unauthorised charges. If you have evidence of cancellation but continued billing, you have standing to file a formal complaint.

How to cancel Fixd based on your subscription method

Your cancellation process depends on whether you subscribed directly through Fixd's website or via an app store platform.

Cancel if you subscribed directly through fixd's website

If you created your Fixd account on the company's website and provided payment details directly, follow these steps:

1. Visit the official Fixd website at fixd.com and log into your account with your email and password.
2. Navigate to your account settings or subscription management page, typically located in the top menu or under "My Account".
3. Locate the "Subscription" or "Billing" section and select the option to view or manage your active plan.
4. Click the button labelled "Cancel Subscription", "Cancel Plan", or similar terminology.
5. Fixd may present a survey or retention offer asking why you wish to cancel; complete or skip this step as you choose.
6. Confirm your cancellation when prompted and retain any confirmation email or reference number Fixd provides.
7. Log out and check your email within one hour for a cancellation confirmation message from Fixd.

Cancel if you subscribed through the apple app store

If you purchased your Fixd subscription through Apple's ecosystem, you must cancel through Apple's settings, not through the Fixd app itself. Follow these steps on your iPhone, iPad, or Mac:

1. Open the Settings app and tap your name at the top of the screen.
2. Select "Subscriptions" from the menu.
3. Locate Fixd in the list of active subscriptions and tap it.
4. Tap "Cancel Subscription" and confirm your action.
5. Apple will display a cancellation confirmation immediately on your screen.
6. Open your email to find Apple's official cancellation receipt sent to your associated Apple ID email address.
7. Verify that Fixd no longer appears in your subscriptions list after one business day.

Cancel if you subscribed through google play store

If you activated your Fixd subscription on an Android device via Google Play, you must cancel within Google Play's platform. Consequently, follow these steps:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions".
4. Choose "Subscriptions" to view your active plans.
5. Tap on Fixd from the list.
6. Select "Cancel subscription" and confirm when prompted.
7. Google will send a confirmation email to your associated Google Account email address within minutes.
8. Check your subscription list again after one business day to confirm Fixd no longer appears.

What to do if Fixd refuses to cancel or continues billing

If you complete the cancellation process but Fixd continues to debit your account, or if the company ignores your cancellation request, you have a structured escalation path under Philippine law.

Step one: contact Fixd support with written documentation

Gather all evidence of your cancellation attempt. Screenshot your cancellation request confirmation, your billing statements showing unwanted charges, and any email exchanges with Fixd support. Compose a formal email to Fixd's support team clearly stating that you cancelled your subscription on a specific date and provide the cancellation confirmation reference number. Request a written acknowledgement of your cancellation within five business days. Send this email to Fixd's support address and retain a copy for your records. Yafee advises keeping all correspondence in a dedicated folder, as this documentation becomes essential if you need to file a formal complaint.

Step two: request a chargeback through your bank

If Fixd support does not respond within ten business days, contact your bank or credit card issuer and request a chargeback or dispute of the unauthorised charge. Provide your bank with your cancellation confirmation, screenshots of your subscription status, and the timeline of your cancellation request. Most Philippine banks can initiate a chargeback investigation within three to five business days. Your bank will contact Fixd to recover the disputed amount, and the merchant has typically fourteen days to respond with evidence that the charge was authorised. In your case, your cancellation proof demonstrates the charge was not authorised.

Step three: file a complaint with the department of trade and industry

If your chargeback is unsuccessful or Fixd disputes it, file a formal complaint with the Department of Trade and Industry (DTI), the agency responsible for enforcing the Consumer Act of the Philippines. You can file online at dti.gov.ph under their "Complaint Assistance" section, or visit your nearest DTI regional office in person. Provide your cancellation evidence, billing statements, bank correspondence, and a written summary of your case. The DTI will investigate and can compel Fixd to refund your charges and cease billing practices that violate the Consumer Act. This process typically takes four to eight weeks, but the DTI's involvement carries legal weight that motivates most companies to resolve complaints.

Fixd pricing and subscription comparison table

Understand exactly what you are paying for and compare Fixd's tiers to help you decide whether you need the service at all.

What happens immediately after you cancel

Understanding the timeline after cancellation helps you verify the cancellation took effect and monitor your account for accuracy.

Confirmation and access during the cancellation grace period

Once you complete the cancellation process, Fixd typically grants you access to premium features through the end of your current billing period. For example, if you subscribed to the annual plan and renew on the fifteenth of each month, cancelling before that date means you retain full access until the fourteenth. You will receive a confirmation email from Fixd or the app store confirming the cancellation and specifying your final access date. During this grace period, you can continue using the service without interruption, and no additional charges will be assessed. Screen-capture your cancellation confirmation email for your records, as you will need this if any billing issues arise later.

Verify the charge does not appear on your next billing cycle

Check your bank or credit card statement carefully on and after your renewal date. If you cancelled correctly, you will see no new charge appear. Yafee recommends setting a calendar reminder for two days after your scheduled renewal date to review your statement and confirm no debit occurred. If a charge does appear despite your cancellation, immediately contact your bank and reference your cancellation confirmation. The faster you report the unauthorised charge, the quicker your bank can initiate a dispute.

Common mistakes to avoid when cancelling

Cancelling is straightforward if you follow the correct steps, and awareness of common pitfalls protects you from unnecessary charges and frustration.

Mistake one: cancelling the app rather than the subscription

Deleting the Fixd app from your phone does not cancel your subscription. The app deletion simply removes the software from your device; your subscription remains active in Fixd's system and your bank continues to be billed. You must cancel the subscription through the website or app store platform before you delete the app. Many Philippine users delete the app thinking they have cancelled and then receive a surprise charge weeks later. Always cancel the subscription first, confirm the cancellation in writing, and then delete the app.

Mistake two: assuming a failed payment means cancellation

If your debit card is declined or your payment method fails, Fixd does not automatically cancel your subscription. The company typically attempts to rebill your account multiple times over several days. Each failed attempt may trigger a decline fee from your bank. If you want to cancel anyway, you must initiate cancellation actively; do not rely on payment failure to stop the charges.

Mistake three: cancelling too close to your renewal date

Fixd's billing system processes renewals on a fixed schedule, and if you cancel within one to two days of your renewal date, the system may process your renewal charge before your cancellation takes effect. Consequently, Yafee advises cancelling at least five business days before your renewal date to ensure the system has sufficient time to process and register your cancellation before the next billing cycle triggers.

Mistake four: not retaining cancellation confirmation

Always keep your cancellation confirmation email and reference number. If a charge appears later, your bank will ask for proof that you cancelled, and Fixd's support may claim they have no record of your cancellation. Your confirmation email is your legal proof of cancellation. File this email in a folder on your computer and also print a copy to retain offline.

Reasons to keep or cancel Fixd

Before you cancel, consider whether Fixd genuinely provides value for your circumstances and driving habits.

How yafee helps you manage subscription cancellations

Managing multiple subscriptions across different platforms creates complexity, and mistakes are easy. Yafee has helped thousands of consumers cancel unwanted services, recover unauthorised charges, and navigate the legal frameworks that protect them. Our contract law specialists understand how subscription services operate and how Philippine consumer protection law applies to international companies like Fixd. If you encounter resistance from Fixd, Yafee provides guidance on escalation procedures, chargeback requests, and DTI complaints. Furthermore, Yafee maintains updated information on the cancellation processes for hundreds of services, so you always have accurate, current steps tailored to your specific subscription method. By using Yafee's resources and following our verified cancellation procedures, you avoid the common traps that lead to unexpected charges and unnecessary disputes.

Contact information for Fixd cancellation and support

Direct your cancellation inquiries and billing disputes to Fixd's official support channels.

Fixd customer support contact details

Email Fixd's support team at [email protected] with your cancellation request, cancellation reference number, and account email address. Provide a clear subject line such as "Cancellation Confirmation Request" to ensure your email reaches the correct department. Fixd's support team typically responds within five to seven business days, though response times may be longer during weekends and Philippine national holidays. Additionally, you can initiate support through the Fixd app itself by navigating to Settings, selecting "Help" or "Support", and submitting your issue through their in-app chat feature. If you cancelled through the Apple App Store or Google Play Store, contact those platforms' support teams directly, as they process the cancellation rather than Fixd.

Department of trade and industry escalation

If Fixd does not resolve your complaint within ten business days, file a formal complaint with the Department of Trade and Industry online at dti.gov.ph or visit a regional DTI office. The DTI maintains a comprehensive database of consumer complaints and can compel merchants to refund charges and correct billing practices that violate the Consumer Act of the Philippines. This escalation is free and carries significant legal authority.

Cancelling Fixd requires clear action, but the process is straightforward once you understand which platform processed your subscription. Whether you subscribed directly or through an app store, Yafee's step-by-step procedures ensure you cancel correctly and retain proof of cancellation. Your consumer rights under the Consumer Act of the Philippines guarantee that you can cancel without penalty, and if Fixd refuses, the DTI and your bank have mechanisms to recover unauthorised charges. Take action today, document your cancellation, and monitor your next billing cycle to confirm no charge appears. Yafee has helped thousands of consumers cancel unwanted subscriptions and resolve billing disputes, and we remain your trusted resource for understanding subscription law and protecting your rights in the Philippines.