How to cancel FIXD and reclaim your refund within 30 days

What FIXD is and why cancellation matters now

FIXD is a vehicle diagnostic platform that combines a small OBD-II sensor with a smartphone app to monitor your car's engine health, alert you to issues, and provide repair cost estimates. The company offers a free basic tier with core diagnostics, and a premium annual subscription priced at $69.99 that unlocks mechanic support, cost forecasting, emissions checks, and vehicle history tracking. Many users discover the service through a discounted trial offer bundled with the sensor hardware for $19.99, which includes 14 days of premium access before automatically converting to the full annual charge.

The critical detail: your refund window expires 30 days after your initial charge posts. If you paid $19.99 for the trial or $69.99 for an annual plan, you must request your money back before day 31. After that deadline, FIXD will not reverse the transaction. Understanding your legal rights and acting quickly is the only way to recover your funds.

Common reasons consumers cancel FIXD

You may cancel because the annual renewal charge caught you by surprise after your trial period ended. Perhaps you found that the free tier delivers everything you need without paying for premium features. Some users report that their sensor arrived after the trial window closed, triggering an immediate charge before they could evaluate whether the service was worth the cost. Others discover that one diagnostic scan resolves their check engine light, eliminating the ongoing need for monitoring. Whatever your reason, the urgency is the same: you must act within 30 days to preserve your refund eligibility.

Why the 30-day window is your deadline

FIXD's refund policy distinguishes sharply between first-year subscriptions and renewals. Charges made during your first subscription year are refundable within 30 days of the transaction date. Renewals in year two and beyond are non-refundable under all circumstances. This strict timeline means you have a narrow, fixed window to request your money back. After day 31, FIXD's legal obligation to refund you expires, and your only remaining option is to dispute the charge with your card issuer or bank. Acting today protects your position and ensures you do not miss this deadline.

FIXD subscription pricing and plan details

Review the breakdown of FIXD's tiers to determine whether the premium features justify the annual cost.

These prices reflect current U.S. offerings and may vary by region or promotion. Your refund eligibility depends on which plan you purchased and when your charge posted to your statement. If you enrolled through a trial offer and were charged immediately, your 30-day refund clock begins the moment that transaction appears.

Your legal position as a FIXD customer

Federal consumer protection law establishes your right to a refund and defines when FIXD must honor your cancellation request.

The restore online shoppers confidence act (ROSCA)

ROSCA, enacted by Congress and codified in 15 U.S.C. Section 7704, governs negative option billing, which is any subscription or membership that renews automatically unless the customer affirmatively cancels. FIXD operates as a negative option service: you enroll in the trial or annual plan, and unless you cancel, FIXD automatically renews your subscription and charges your payment method on the anniversary date. ROSCA requires that FIXD obtain your express informed consent before charging you, provide a simple mechanism for cancellation, and honor your cancellation request without undue delay. Consequently, FIXD must allow you to cancel through the same channel you used to enroll (online, via app, or phone), and it must process your cancellation on the date you request it.

The federal trade commission's role in enforcement

The Federal Trade Commission (FTC) enforces ROSCA and has the authority to pursue FIXD if the company violates your cancellation rights or refuses to process refunds. If FIXD refuses to cancel your subscription or fails to refund you within 30 days of your request, you may file a complaint with the FTC at ReportFraud.ftc.gov. The FTC can compel FIXD to return your money and impose civil penalties. Furthermore, your state's Attorney General also has enforcement authority over deceptive billing practices, and you may file a state complaint as an additional escalation route. In practice, mentioning ROSCA and the FTC in your cancellation correspondence often prompts faster compliance.

Your right to cancel and receive a refund

Under ROSCA, you have an unambiguous right to cancel your FIXD subscription at any time. You do not need to provide a reason, and FIXD cannot require you to call a phone number, speak with a representative, or navigate hidden steps to complete your cancellation. You also have the right to request a refund for any charge made within 30 days of your first transaction, provided you cancel before day 31. This right applies to both trial-to-annual conversions and direct annual purchases. FIXD cannot impose restocking fees, early termination penalties, or require you to return the sensor hardware as a condition of your refund (though some companies have attempted this; FIXD's terms state refunds are granted regardless of hardware status).

How to cancel FIXD and request your refund

Follow these steps to end your subscription and recover your money before the 30-day window closes.

Step 1: log in to the FIXD app or website

1. Open the FIXD app on your smartphone or navigate to FIXD's website in your browser.
2. Enter your email address and password to access your account dashboard.
3. If you forget your password, click "Forgot password?" and follow the email reset link.

Step 2: locate your account settings and subscription menu

1. Tap the menu icon (three horizontal lines) in the lower right corner of the app, or click your profile icon at the top right of the website.
2. Scroll to "Account" or "Settings" and select it.
3. Look for a section labeled "Subscription," "Membership," "Billing," or "Manage plan."

Step 3: select your active subscription and cancel

1. Identify your current plan (Premium or Trial + Sensor Bundle) and click or tap the option to manage it.
2. Select "Cancel subscription" or "End membership." FIXD will display a confirmation screen summarizing your decision.
3. Review the message to confirm that cancellation stops future charges while allowing you to access the service through your paid period's end date.
4. Click "Confirm cancellation" to complete the process.

Step 4: request your refund in writing

1. Take a screenshot or PDF of your cancellation confirmation and note today's date.
2. Compose an email to FIXD's customer support team (typically found in their help section as "[email protected]" or similar) and include the following details:
   • Your full name and account email address
   • The date of your original charge (from your credit card or app purchase receipt)
   • The amount charged ($19.99 or $69.99)
   • A clear statement: "I request a full refund of this charge within 30 days of my original purchase, as permitted under the Restore Online Shoppers Confidence Act (ROSCA) and FIXD's stated refund policy."
   • Today's date and a request for written confirmation of your refund within 3 to 5 business days
3. Attach your cancellation confirmation screenshot to your email.
4. Send the email and retain a copy for your records.

Step 5: monitor your refund status

1. Check your bank account or credit card statement 5 to 10 business days after submitting your refund request.
2. If the refund does not appear within 10 business days, contact FIXD again and reference your original email (include the date and subject line).
3. If FIXD refuses to refund you or does not respond within 15 days, proceed to Step 6 (escalation).

Step 6: escalate to your bank or the FTC if needed

1. If FIXD fails to refund you after your cancellation request, contact your credit card issuer or bank and request a chargeback for unauthorized billing or failure to honor a refund policy.
2. Provide your bank with copies of your cancellation email, FIXD's refund policy screenshot, and your account statement showing the charge.
3. Alternatively, file a complaint with the Federal Trade Commission at ReportFraud.ftc.gov, providing the same documentation. Include FIXD's company name and website URL.
4. You may also contact your state Attorney General's consumer protection division, which has authority to pursue deceptive billing practices in your jurisdiction.

What happens after you cancel FIXD

Cancellation takes effect immediately, but access terms vary depending on your subscription status.

Immediate effects of cancellation

Once you confirm your cancellation in the app or website, FIXD stops processing future charges to your payment method. Your subscription will not renew on its anniversary date. You retain full access to the premium features (mechanic hotline, cost estimates, vehicle history) through the end of your current billing period (typically one year from your original purchase date or 14 days from your trial date, depending on which plan you chose). After that access period ends, your account reverts to the free tier, and you can continue using basic diagnostics at no cost.

What happens to your sensor hardware

FIXD does not require you to return the OBD-II sensor as a condition of cancellation or refund. If you received the sensor with a trial or bundle offer, it remains your property. You may continue to use it with the free tier (basic engine code reading and live data display), or you may remove it from your vehicle's OBD-II port and store it. The sensor does not "expire" or become inoperable after cancellation; it simply no longer unlocks premium features without a paid subscription.

Refund processing timeline

FIXD typically processes refunds within 5 to 10 business days of receiving your written cancellation and refund request. Depending on your bank, the funds may take an additional 3 to 5 business days to appear in your account. Consequently, expect the full refund to show on your statement 8 to 15 business days after you submit your refund email. If 15 business days have passed and the refund has not appeared, contact FIXD immediately and request proof of the refund transaction.

FIXD's refund policy and critical exclusions

Understanding FIXD's stated policy and its exceptions helps you avoid disputes over your refund claim.

First-year subscriptions are refundable

FIXD explicitly permits refunds for charges within 30 days of your first subscription purchase. This applies whether you enrolled in the trial-to-premium pathway or purchased the premium annual plan directly. The 30-day refund window is non-negotiable and begins on the transaction date shown on your receipt or account statement. You must submit your refund request before day 31; requests submitted after this deadline are routinely denied.

Renewals are non-refundable

Charges for subscriptions in year two and beyond are non-refundable under FIXD's policy. If your subscription auto-renewed and you did not cancel before the annual anniversary, FIXD will not refund the renewal charge regardless of how quickly you submit your request. This is why cancellation timing is critical: you must cancel before your subscription's anniversary date to avoid an unwanted renewal charge. FIXD sends reminder emails 7 to 14 days before renewal, so monitor your inbox and act on those notifications immediately if you do not wish to renew.

Promotional and discounted charges

If you enrolled through a promotional offer (e.g., three months at a reduced rate, or the $19.99 trial bundle), the same 30-day refund rule applies. The discount does not change your refund eligibility or timeline. Furthermore, if you received a free or discounted sensor as part of a bundle, FIXD may (in rare cases) ask you to pay for the hardware if you request a refund, though the company's standard policy does not impose this requirement. Check FIXD's current terms or ask in writing whether hardware reimbursement applies to your specific promotional offer.

Common mistakes to avoid during cancellation

Canceling a subscription should be straightforward, and most FIXD users succeed on the first attempt. However, a few missteps can delay your refund or eliminate your claim entirely.

Mistake 1: canceling too late

The most costly error is waiting beyond 30 days to request your refund. After day 31, FIXD has no legal obligation to refund you, and you must dispute the charge with your bank instead. Avoid this by requesting your refund immediately after deciding to cancel, even if you do not plan to uninstall the app or remove the sensor right away. A refund request submitted on day 10 is far safer than one submitted on day 25.

Mistake 2: assuming cancellation equals a refund

Canceling your subscription stops future charges but does not automatically trigger a refund of your current charge. You must submit a separate, written refund request to FIXD's customer support team. Many users cancel via the app and assume they will receive their money back without following up. Consequently, they miss the 30-day window. Always cancel in the app and then send a dedicated refund request email within the same day.

Mistake 3: failing to document your cancellation

Screenshot your cancellation confirmation and keep it, along with your original purchase receipt and refund request email, for at least 90 days. If FIXD disputes your refund claim or your bank asks for evidence of cancellation, these documents prove you acted within the policy window. Without them, you have no proof to show your bank or the FTC if you need to escalate.

Mistake 4: forgetting to cancel before the renewal date

FIXD's renewal charges are non-refundable. If your subscription anniversary approaches and you decide you no longer want the service, cancel immediately, not after renewal occurs. Check your app or account settings to see your renewal date, and set a calendar reminder for one week before that date. This ensures you cancel before the renewal charge posts and preserves your 30-day refund eligibility for the current year's charge (should it have already posted).

Mistake 5: not requesting a refund in writing

Canceling via the app is sufficient to stop future charges, but FIXD may require written documentation of your refund request for internal processing. A formal email to support with all relevant details (charge date, amount, account email) creates a paper trail and demonstrates your compliance with the refund policy. Chat support or casual messages may not trigger the refund authorization process. Always follow up your app cancellation with a professional, detailed email.

When to escalate to your bank or the FTC

Knowing when to escalate ensures you recover your money if FIXD refuses to cooperate.

Signs FIXD is not processing your refund

If FIXD does not respond to your refund request within 5 business days, or if the company explicitly denies your refund claim, you have grounds to escalate. Additionally, if FIXD cancels your subscription but refuses to refund your charge despite it being within 30 days, the company is violating ROSCA. Do not accept vague responses like "your refund is pending" without a specific date. FIXD should confirm your refund in writing and provide an expected processing date within 24 hours of your request.

Filing a chargeback with your bank

Contact your credit card issuer or bank's dispute department and request a chargeback for "Unauthorized billing" or "Failure to honor refund policy." Provide your bank with copies of your cancellation confirmation, refund request email, and the company's refund policy (screenshot from FIXD's website). Your bank will investigate and, if evidence supports you, will return the funds to your account within 7 to 30 days. Include a written statement explaining that FIXD failed to refund you despite your cancellation request, and cite the 30-day refund policy.

Filing a complaint with the FTC

The Federal Trade Commission enforces ROSCA violations and accepts complaints at ReportFraud.ftc.gov. Include your account email, the transaction date and amount, dates of your cancellation and refund requests, and copies of all correspondence with FIXD. The FTC does not resolve individual disputes directly, but it investigates patterns of consumer complaints and can sue FIXD if violations are widespread. Your complaint contributes to a public record that other consumers and regulators can access.

Escalating to your state attorney general

Your state's Attorney General or consumer protection division enforces consumer protection laws within your state, including deceptive billing practices. Many states have stronger protections than federal law offers. File a complaint with your state AG by searching "[your state] Attorney General consumer complaint" and submitting a formal complaint via their online portal. Include the same documentation you provided to the FTC: your account details, transaction history, cancellation evidence, and all correspondence with FIXD.

Comparison: canceling FIXD vs. keeping your subscription

This table summarizes the key differences between canceling now and renewing your subscription, helping you make an informed decision.

Protecting yourself: tips for future subscriptions

After you cancel FIXD, apply these practices to avoid surprise charges from any subscription service.

Always review the terms before trial signup

Before enrolling in any free trial or promotional offer, read the cancellation and refund policy in full. Print or screenshot the policy and store it with your receipt. Many companies bury refund terms in fine print, and having a copy protects you if the company later claims a different policy applied.

Set a calendar reminder before the renewal date

Add a reminder to your phone or calendar one week before any subscription's anniversary or renewal date. This gives you time to decide whether to renew and to cancel if needed, ensuring you never miss the cancellation window.

Keep receipts and correspondence

Store your original purchase receipt, cancellation confirmation, and refund request email in a folder (digital or physical) for at least six months after your refund is processed. If a dispute arises, this documentation is your proof that you complied with the refund policy and acted within the deadline.

Use a credit card instead of a debit card for subscriptions

Credit cards offer stronger consumer protections for chargebacks and disputed billing than debit cards. If you need to dispute a charge, your credit card issuer has a fiduciary duty to investigate and, if warranted, reverse the charge. Debit card disputes take longer and may not result in a refund if the merchant contests the claim.

Summary and next steps

Canceling FIXD and recovering your refund is a straightforward process if you act within the 30-day window and follow the proper steps. You have a clear legal right under ROSCA to cancel at any time, request a refund within 30 days of your first charge, and escalate to your bank or the FTC if FIXD fails to comply. The most critical action is submitting your refund request in writing as soon as you decide to cancel, ensuring you do not miss the deadline and creating a paper trail for any future disputes.

Yafee has helped thousands of consumers cancel unwanted subscriptions and recover their money by understanding their legal rights and documenting every step of the process. If you are unsure whether your charge qualifies for a refund, or if FIXD resists your cancellation request, Yafee's contract law specialists can review your account details and guide you through escalation. Visit Yafee.com today to explore your cancellation options, access free templates for refund request emails, and connect with advisors who understand ROSCA, negative option billing, and consumer protection law. Your 30-day window is ticking: cancel now, request your refund in writing, and protect your money.