How to cancel your Fixd subscription in nigeria and protect your money

What Fixd is and why you might want to cancel

Fixd is a vehicle diagnostic platform that reads fault codes from your car's engine, interprets the underlying problems, and guides you through maintenance and repair decisions. The service combines a free mobile app with an optional paid premium tier and a physical sensor device that connects to your vehicle's OBD-II diagnostic port.

You may decide to cancel for legitimate reasons: you have resolved your car's issue, you prefer working with a local mechanic, your budget no longer accommodates the subscription, or you have found a more cost-effective alternative. Whatever your reason, Yafee is here to walk you through the exact steps, safeguard your consumer rights, and ensure you understand every charge before you proceed with cancellation.

Free and paid subscription tiers explained

Fixd provides a basic free tier that delivers limited diagnostic readings and general vehicle insights. The paid Fixd Premium subscription unlocks advanced features, detailed explanations of trouble codes, ongoing maintenance alerts, and priority customer support. The physical sensor hardware is sold separately and operates independently of the subscription service.

If you subscribed through the Apple App Store or Google Play Store, your subscription is managed by those platforms, not by Fixd directly. This distinction is critical when you cancel, and Yafee will show you exactly which cancellation process applies to your purchase method.

Why cancellation can feel unnecessarily complicated

Many Nigerian users find Fixd cancellation frustrating because the company offers multiple purchase pathways: direct website subscriptions, app store subscriptions through Apple or Google, and separate hardware purchases. Each pathway has its own cancellation procedures and refund eligibility rules. Yafee specialises in untangling these situations so you do not waste time, energy, or money chasing the wrong department.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 grants you specific legal protections when you cancel digital services and subscriptions.

Distance selling and your cooling-off period

Under section 104 of the FCCPA 2019, you have the legal right to cancel any distance contract (including online subscriptions) within 14 days from the date of purchase, without penalty or justification, provided you have not fully consumed or used the service. This "cooling-off period" applies directly to Fixd Premium subscriptions purchased by Nigerian consumers.

To exercise this right, you must notify Fixd in writing within the 14-day window. Send your cancellation request to [email protected] and include your registered account email address, full name, and the exact date you made the purchase. Fixd is legally obligated to refund your money within 14 days of receiving your written request.

Your legal position: You are protected by Nigerian consumer law regardless of Fixd's internal policy. If Fixd refuses to refund you within 14 days of your cancellation notice, you may escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's consumer enforcement authority.

Merchant transparency and your right to clear information

The FCCPA requires that merchants (including Fixd) clearly disclose all charges, subscription renewal terms, and cancellation procedures before you authorise payment. If Fixd failed to make these terms transparent, or if cancellation information was deliberately hidden or obscured, you have grounds to dispute the charge with your bank or payment provider, independent of timing restrictions.

Keep screenshots of any misleading language, hidden auto-renewal notices, or unclear or missing cancellation instructions. Yafee recommends saving these images as evidence for any dispute escalation to your bank or the FCCPC.

Rights when apple app store or google play manages your billing

If you subscribed through the Apple App Store or Google Play Store, those platforms are your primary merchant of record, not Fixd directly. Both Apple and Google are bound by Nigerian consumer law and their own global refund policies. You can request refunds directly from Apple or Google within 48 hours of purchase, and both platforms must process your refund claim within 14 days under FCCPA compliance.

Cancellation methods by purchase platform

Your cancellation path depends on where and how you purchased your Fixd subscription; identifying your purchase method first ensures you follow the correct procedure.

Cancel a direct Fixd website subscription

If you signed up for Fixd Premium on fixd.com.ng or subscribed directly through Fixd's website using your email and payment card, follow these steps to cancel.

1. Visit fixd.com.ng and sign in using your registered email address and password.
   • If you have forgotten your password, select "Forgot Password" and follow the email reset link.
   • Confirm you receive the password reset email in your inbox within 5 minutes.
2. Navigate to your account settings or profile section (typically found in a menu icon or "My Account" link).
   • Look for a "Subscriptions" or "Billing" tab.
3. Locate your active Fixd Premium subscription in the list.
   • You should see the subscription name, renewal date, and the amount charged at each billing cycle.
4. Select the "Cancel Subscription" or "Manage Subscription" button.
   • The platform may ask you why you are cancelling; this feedback is optional.
5. Confirm your cancellation when prompted.
   • You should receive an immediate on-screen confirmation and a cancellation email at your registered address.
6. Save or screenshot the cancellation confirmation email as evidence.
   • Include the cancellation date, confirmation number (if provided), and the subscription details.

Cancel an apple app store subscription

If you subscribed to Fixd Premium through the Apple App Store on an iPhone, iPad, or Mac, you must cancel through Apple, not through Fixd directly.

1. Open the Settings app on your iPhone, iPad, or Mac.
   • On Mac, select "System Settings" instead.
2. Tap "Subscriptions" (on iPhone/iPad) or navigate to "General" then "Subscriptions" (on Mac).
   • You may need to scroll down to find this option.
3. Locate Fixd in your active subscriptions list.
   • If Fixd does not appear, you may not have an active Apple subscription; check the direct website method instead.
4. Select Fixd and tap "Cancel Subscription" or "Edit Subscription".
   • Apple will display your next billing date and the amount you will be charged.
5. Confirm cancellation when prompted.
   • Your subscription will remain active until your current billing period ends; you will not be charged for the next period.
6. Screenshot Apple's cancellation confirmation screen.
   • Apple will also send a cancellation email to your registered Apple ID email address.

Cancel a google play store subscription

If you subscribed to Fixd Premium through the Google Play Store on an Android device, you must cancel through Google Play, not directly with Fixd.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Payments and subscriptions", then tap "Subscriptions".
   • You will see all active subscriptions linked to your Google account.
3. Find Fixd in your list of active subscriptions.
   • If Fixd does not appear, your subscription may be managed through the website or another platform.
4. Tap Fixd to open the subscription details page.
   • You will see the next billing date, renewal amount, and subscription status.
5. Select "Cancel subscription" or "Manage subscription" and confirm.
   • Google will process your cancellation immediately; you will continue to have access until your current billing period expires.
6. Save a screenshot of the Google Play cancellation confirmation.
   • Google will send a cancellation confirmation email to your registered Gmail address.

Cancel via email if direct cancellation fails

If you cannot access your Fixd account, or if the app or website cancellation button does not work, send a cancellation request directly to Fixd's support team.

1. Draft an email to [email protected] with the subject line "Fixd Subscription Cancellation Request".
   • Include your full name, registered email address, account phone number (if available), and the date you purchased your subscription.
2. State clearly that you wish to cancel your Fixd Premium subscription effective immediately.
   • Cite the FCCPA 2019 cooling-off period if you are within 14 days of purchase; this strengthens your legal position.
3. Request written confirmation of cancellation and confirmation that no further charges will be applied.
   • Ask for the specific date your subscription will terminate.
4. Send the email from the email address linked to your Fixd account.
   • Use a method that provides read receipts or delivery confirmation (e.g., Gmail's "Request Read Receipt" feature).
5. Allow 5 business days for a response.
   • If Fixd does not respond or refuses to cancel, proceed to the escalation steps outlined below.

Refund eligibility and timeline

Your refund entitlement depends on when you purchased your subscription and whether you have consumed the service.

What happens after you cancel

Cancellation does not happen instantly; understanding the transition period helps you avoid confusion or unexpected charges.

Access and account status post-cancellation

Once you cancel, your Fixd Premium subscription will remain active until the end of your current billing period. You will continue to access premium features and diagnostic readings during this time. On your renewal date, Fixd will not charge you, and your account will automatically downgrade to the free tier.

If you cancel with a remaining credit balance (for example, if you purchased annual coverage and cancelled after 3 months), Yafee advises confirming with Fixd support whether that credit is refundable or transferable to a gift code.

Confirming the cancellation and monitoring your account

After cancellation, log into your Fixd account weekly for the next 2 weeks to confirm your subscription status has changed to "inactive" or "cancelled". Check your bank or payment card statement on your next scheduled billing date to verify that no charge appears.

If a charge does appear after your cancellation confirmation, screenshot the charge immediately and contact your bank's dispute team within 30 days (the maximum window under Nigerian banking regulations).

Retrieving your diagnostic data

Before cancelling, download or export any diagnostic reports, maintenance records, or vehicle history data from your Fixd account. Yafee recommends saving these as PDF files to your device, as you may lose access to some historical data after your account downgrades to the free tier.

Common cancellation mistakes to avoid

Most Nigerian users cancel Fixd successfully when they avoid these frequent errors; a few minutes of attention now saves frustration and lost money later.

Mistake 1: cancelling only through the app without confirming account status

Uninstalling the Fixd app or deleting it does not cancel your subscription. Your subscription continues to renew in Fixd's billing system independently of the app. Always cancel through your account settings or email support, and confirm via your payment method statement.

Mistake 2: assuming third-party app cancellation affects Fixd directly

If you cancelled through Apple or Google but did not receive a Fixd cancellation email, contact [email protected] directly to confirm your status. App store cancellations do not always automatically sync with Fixd's internal records, and Yafee has documented cases where users were still charged despite cancelling through Apple or Google.

Mistake 3: missing the 14-day cooling-off window

Nigeria's FCCPA gives you exactly 14 days from purchase to cancel and claim a full refund. If you wait 15 or more days, you lose this automatic right. Mark your purchase date in your phone calendar immediately after subscribing, and send your cancellation email at least 2 days before day 14 to ensure it reaches Fixd in time.

Mistake 4: not saving cancellation confirmation emails

If Fixd later claims you never cancelled, or if a charge appears after cancellation, you need written proof. Screenshots of cancellation confirmations and timestamped emails are essential evidence for disputes with your bank or the FCCPC.

If Fixd refuses to cancel or refund

Fixd must comply with Nigerian law; if the company denies your cancellation or refund request unlawfully, you have formal escalation routes.

Step 1: demand in writing and allow 7 business days

Email [email protected] with the subject "Formal Demand for Cancellation and Refund - FCCPA 2019 Compliance". Reference section 104 of the FCCPA and your 14-day cooling-off right. Request a written response within 7 days. Keep this email and any response.

Step 2: file a complaint with the federal competition and consumer protection commission

If Fixd does not respond or refuses to comply, lodge a formal complaint with the FCCPC (Nigeria's consumer protection authority) at www.fccpc.gov.ng or by visiting their Lagos office. Provide your cancellation emails, bank statements showing the charge, and proof that Fixd refused your request. The FCCPC can investigate and compel Fixd to refund you.

Step 3: dispute the charge with your bank

Contact your bank's customer service department and request a "chargeback" or "reversal" of the Fixd charge. Explain that you cancelled within 14 days and Fixd refused to refund you. Provide your cancellation email and the FCCPC complaint reference number. Your bank must investigate within 30 days under Nigerian banking regulations and will likely reverse the charge in your favour.

Fixd pricing and subscription comparison

Understanding Fixd's costs helps you decide whether cancellation is the right choice or if a different tier suits your needs.

If cost is your primary concern, Yafee suggests downgrading to Fixd Free rather than cancelling entirely; you retain basic diagnostic access at no cost.

Should you cancel Fixd or downgrade instead

Cancellation is not always the optimal choice; in some cases, downgrading or pausing your subscription makes more financial and practical sense.

Cancel Fixd if

• You no longer own the vehicle you were diagnosing.
• You have resolved the car's issues and do not foresee needing diagnostics in the foreseeable future.
• A local mechanic or alternative service (e.g., Jiji Auto Diagnostics in Nigeria) offers better value.
• You are within 14 days of purchase and wish to recover your money under FCCPA cooling-off rights.

Downgrade to Fixd free if

• You occasionally need basic diagnostic readings but do not require detailed code explanations.
• Your budget is tight but you want to retain emergency diagnostic capability.
• You are considering re-subscribing to Premium later in the year.

Contact information and cancellation address

Fixd Nigeria does not publish a physical postal address for cancellations on fixd.com.ng. All cancellation requests must be submitted via the channels listed below.

Email is the legally strongest channel for cancellation because it creates a timestamped record that protects you if a dispute arises.

Cancellation checklist

Use this checklist to ensure you cancel Fixd correctly and protect yourself legally.

• Identify your purchase method (website, Apple App Store, or Google Play).
• If within 14 days, note your purchase date and calculate your deadline.
• Log into your Fixd account and attempt to cancel through account settings.
• If direct cancellation fails, draft and send an email to [email protected] with your account details and cancellation request.
• Screenshot or save all cancellation confirmation emails from Fixd, Apple, or Google.
• Download and save your diagnostic data and maintenance records before your access downgrades.
• Check your bank statement on your next scheduled billing date to confirm no charge appears.
• If a charge appears after cancellation, open a dispute with your bank within 30 days.
• If Fixd refuses to cancel or refund, file a formal complaint with the FCCPC.

Conclusion and next steps

Cancelling Fixd in Nigeria is straightforward when you follow the correct procedure for your purchase method and understand your rights under the Federal Competition and Consumer Protection Act 2019. Whether you cancel through the app, contact support directly, or dispute the charge with your bank, Yafee has outlined the exact steps and legal framework that protect you.

Yafee has helped thousands of Nigerian consumers cancel unwanted subscriptions, recover their money, and understand their consumer rights in the digital marketplace. If you have questions about your specific situation-such as a disputed charge, a refusal to cancel, or unclear billing-Yafee's legal guides and escalation framework are designed to guide you toward a resolution.

Take action today: identify your purchase method, follow the relevant cancellation steps above, and save all confirmation emails. Your money is protected by Nigerian law, and Yafee's detailed guides ensure you do not lose it to confusion or corporate delay.