How to cancel your Les Mills membership in new zealand and exit without hidden charges

Why you might want to cancel Les Mills

Les Mills is a global fitness operator that runs group exercise classes across New Zealand and delivers digital workout content through platforms including LES MILLS+ and On Demand. You access their services either through in-club memberships at participating gyms and Les Mills clubs, or through digital subscriptions that stream workouts directly to your device.

Whether you are facing budget constraints, relocating away from a club location, or finding that your fitness routine no longer aligns with their offering, cancelling a Les Mills membership or subscription is a defined process. The key is understanding which cancellation path applies to your situation and what happens to your access and billing after you cancel. Yafee has helped thousands of Kiwis navigate subscription cancellation every month, and this guide ensures you exit smoothly and without surprise charges.

Common reasons to end your membership

You might be considering cancellation if your gym routine no longer fits your schedule, you have moved away from a club location, the cost no longer aligns with your budget, or you are trying out a competing fitness programme. Whatever your reason, you have consumer rights in New Zealand that protect you during this process.

Understanding your current plan

Before you cancel, identify which membership or subscription you hold. Club memberships are tied to physical locations and billing cycles, while digital subscriptions operate independently. This distinction affects your cancellation deadline and any potential exit fees.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you purchase services like gym memberships and digital subscriptions.

What the consumer guarantees act means for you

Under the Consumer Guarantees Act 1993, services supplied to you must be of acceptable quality and fit for purpose. If Les Mills misled you about what they offer, or if the service is defective, you have the right to a remedy. This includes refunds, replacement, or compensation depending on the circumstances.

If Les Mills charged you incorrectly, failed to honour a promotional offer, or continued billing you after you cancelled, you can raise a formal complaint with them first. If they refuse to resolve the issue, you can escalate to the Commerce Commission or seek advice from Citizens Advice Bureau.

Your legal position on early exit

You can cancel most digital subscriptions like LES MILLS+ at any time without penalty. However, club memberships may have minimum contract terms of 12 or 24 months. Always check your agreement to see whether you are locked into a fixed-term contract, as early exit may incur fees unless you have a legal reason to exit (such as misleading conduct or a service defect). Yafee recommends reviewing your original contract email or member portal before you proceed.

Les Mills pricing and membership plans

Understanding your current plan helps you decide whether cancellation is the right move, and it clarifies your billing cycle when you do decide to leave.

Club membership options and weekly costs

Digital subscription pricing

LES MILLS+ and On Demand subscriptions typically cost NZ$14.99 per month or NZ$119 per year and operate on a rolling subscription basis. You can cancel these at any time without penalty, and your access ceases at the end of your current billing period.

How to cancel your Les Mills membership

Cancellation methods vary depending on whether you hold a club membership or digital subscription.

Step 1: verify your membership type and contract term

Log into your Les Mills member portal or check your most recent billing statement. Identify whether you hold a club membership, a digital subscription, or both. Note the contract start date and term length (12 months, 24 months, or month-to-month). This information determines your cancellation options and whether early exit fees apply.

Step 2: contact Les Mills through the correct channel

Les Mills offers multiple cancellation routes depending on your membership type and location.

• Digital subscriptions (LES MILLS+ or On Demand): Log into your account and navigate to Settings or Account Management. Select "Cancel subscription" and confirm. Your access continues until the end of your billing cycle.
• Club memberships: Contact your local Les Mills club directly by phone or visit in person. Speak to a staff member and request a cancellation form. Provide your membership number and confirm the cancellation date you wish to apply.
• Member Services hotline: Call Les Mills Member Services on 0800 537 6455 (toll-free) to cancel club or digital memberships. Have your membership number ready.

Step 3: request written confirmation

After you contact Les Mills, request written confirmation of your cancellation in email form. This protects you if disputes arise over billing or access. Les Mills must provide this confirmation within 5 working days of your cancellation request.

Step 4: check for early exit fees

If you are cancelling a fixed-term club membership before the contract end date, ask Les Mills to calculate any early exit fees in writing. Under the Consumer Guarantees Act, these fees must be reasonable and proportionate. If the fee appears excessive relative to the remaining contract period, Yafee recommends disputing it with the Commerce Commission.

Step 5: verify the final billing date

Confirm the exact date on which Les Mills will stop billing you. Your final charge should occur only up to your cancellation date. Request an itemised statement showing all charges through the cancellation date to ensure accuracy.

What happens after you cancel

Cancellation is not instant, and understanding the timeline protects you from unexpected charges.

Access cessation and final billing

Your access to club facilities or digital content ceases at the end of your current billing cycle or on the date you specify, whichever is later. Les Mills continues to charge you for the full current billing period unless the cancellation date falls on a date that allows for prorated refund (see Refunds section below). Your final billing statement should arrive within 10 working days of the cancellation date.

Refund eligibility

Refunds depend on your membership type and reason for cancellation. If you cancel a digital subscription mid-cycle, Les Mills must not charge you for the next billing period. If you cancel a club membership before the end of a fixed term, you are entitled to a pro-rata refund of unused weeks, minus any legitimate early exit fees. Yafee advises requesting a refund in writing if Les Mills does not offer one automatically within 14 days of your cancellation date.

Disputing a refund or charge

If Les Mills refuses to issue a refund or disputes your cancellation, lodge a formal complaint in writing to their Member Services team. State your name, membership number, the date of cancellation, and the reason for the refund request. Include copies of any emails or confirmations you received. If Les Mills does not respond within 20 working days, escalate to the Commerce Commission at www.comcom.govt.nz.

Common mistakes to avoid when cancelling

Cancellation is straightforward if you follow the process, but missteps can result in continued charges and access disputes.

Mistake 1: failing to cancel in writing

Verbal cancellation requests are difficult to prove if Les Mills continues to charge you. Always request cancellation via email or through your member portal so you have a documented record. Yafee recommends taking a screenshot of any online cancellation confirmation.

Mistake 2: not checking for recurring charges

Monitor your bank statements for 30 days after your cancellation date to ensure Les Mills has stopped charging you. If an unexpected charge appears, contact your bank immediately and provide them with your cancellation confirmation email.

Mistake 3: assuming month-to-month means no notice period

Even Flexi month-to-month memberships require you to cancel before your next billing date. Check when your next payment is scheduled and cancel at least 3 working days beforehand to avoid a final charge.

Mistake 4: ignoring early exit fees for fixed-term contracts

If you are locked into a 12 or 24-month contract and cancel early, Les Mills may charge an exit fee. Ask for this in writing before you confirm cancellation. If the fee seems unreasonable, seek advice from Yafee or Citizens Advice Bureau before paying.

Your cancellation checklist

Use this checklist to ensure you have completed every step correctly.

• Locate your membership agreement or contract email to confirm your plan type and term length.
• Log into your member portal and note your membership number and current billing cycle.
• Contact Les Mills via phone, email, or member portal to cancel.
• Request written cancellation confirmation by email within 5 working days.
• Ask for an itemised final billing statement.
• Ask for an early exit fee calculation if applicable.
• Confirm the exact cancellation date and final charge date.
• Monitor your bank account for unexpected charges for 30 days after cancellation.
• Keep all cancellation emails and confirmations in a folder for 12 months.
• If a dispute arises, lodge a complaint with the Commerce Commission within 6 months of the disputed charge.

Cancellation vs. suspension or freeze

Before you cancel permanently, consider whether a short-term freeze or suspension better suits your situation.

Membership freeze option

Les Mills allows members to freeze their membership for up to 3 months if you are travelling, injured, or temporarily unable to use the facility. Freezing pauses your billing and contract term, allowing you to resume later without losing your membership history. This option is available only for club memberships, not digital subscriptions. Contact your local club to request a freeze.

When cancellation is the right choice

Cancel if you do not intend to return within 12 months, if you are relocating permanently away from all Les Mills locations, or if the service no longer meets your fitness goals. Cancellation is final and cannot be reversed, so be certain before you proceed. Yafee recommends taking 48 hours to confirm this decision.

How to contact Les Mills for cancellation

Use the correct contact details to ensure your cancellation request reaches the right team.

Les Mills new zealand contact details

Escalation to the commerce commission

If Les Mills refuses to honour your cancellation, continues to charge you after cancellation, or disputes your refund claim, you can escalate to the Commerce Commission. File a complaint at www.comcom.govt.nz or contact them at 0800 943 600 (toll-free). Provide copies of your cancellation confirmation, billing statements, and all correspondence with Les Mills. The Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act and can order refunds or compensation.

Why yafee helps you cancel with confidence

Yafee is a New Zealand-based consumer platform that specialises in subscription and membership cancellation. Yafee has helped thousands of Kiwis exit services like Les Mills, Spark Sport, and gym memberships without hidden charges or disputes. Our guides are grounded in New Zealand consumer law, and our team monitors Les Mills' cancellation policies to keep this guide up to date. Yafee recommends bookmarking this page and returning to it if Les Mills disputes your cancellation or continues to charge you after the cancellation date.

Cancelling your Les Mills membership is a straightforward process when you follow the correct steps. Verify your membership type, contact Les Mills through the appropriate channel, request written confirmation, and monitor your bank account after cancellation. If Les Mills refuses to honour your cancellation or disputes a refund, escalate to the Commerce Commission. Yafee has helped thousands of consumers cancel their subscriptions and memberships without penalty, and this guide ensures you do the same. Start today by logging into your member portal or calling 0800 537 6455.