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Frequently asked questions
Cancel Centr: Step-by-Step Guide
How to cancel Centr and avoid renewal charges in malaysia
What Centr is and how billing works
Centr is a subscription fitness platform offering training workouts, meal plans, mindfulness content, and expert coaching delivered through a mobile and web app. The service operates entirely on a recurring billing model, meaning you pay a monthly or annual fee for continuous access to the content library, not for individual classes or sessions.
When you sign up, Centr offers a 7-day free trial with full access. If you do not cancel before that trial ends, your account automatically converts to a paid subscription. Consequently, many Malaysian users discover unexpected charges on their credit card or app store accounts after the trial period closes. Understanding how the billing cycle works is the first step toward cancelling successfully.
Pricing structure for malaysian users
Centr displays prices in US dollars on its official website and help pages, although charges appear in ringgit (RM) when they hit your payment method. The two main subscription tiers are monthly and annual plans. Furthermore, promotional pricing sometimes applies to new subscribers, but your renewal charge will typically revert to the standard rate unless you request otherwise.
| Plan type | US dollar price | Malaysian ringgit (RM)* | Billing frequency |
|---|---|---|---|
| Monthly Plan | $29.99 | RM142 (approx.) | Every calendar month |
| Annual Plan | $159.99 | RM755 (approx.) | Every 12 months |
| Promotional rate (if applicable) | Varies | Varies | Limited period |
*Approximate conversion at 1 USD = RM4.72. Actual charges depend on your bank's exchange rate and payment processor fees. Always check your account dashboard or app store receipt to confirm the exact amount you are being charged.
Where Centr support operates from
Centr provides customer support primarily through email at the address listed in your account settings. Nevertheless, because the company is based outside Malaysia, response times often range from 24 to 48 hours due to time zone differences. This delay is important to understand if your cancellation is time-sensitive or if you need to dispute a charge quickly.
Payment processing sometimes fails for certain Malaysian credit cards or mobile payment gateways, but a failed payment does not automatically cancel your subscription. You must submit a formal cancellation request through the correct channel-whether that is the web platform, Apple's App Store, or Google Play-to stop future charges.
Your legal rights when cancelling a subscription in malaysia
Malaysian consumer law protects your right to cancel recurring billing services under specific conditions. This section explains your legal foundation and what you can demand if Centr refuses to process your cancellation.
Consumer protection act 1999 and distance selling rules
The Consumer Protection Act 1999 (CPA 1999) is the primary legislation governing consumer contracts in Malaysia, including digital subscriptions. Under Part III of the CPA 1999, which covers distance contracts-contracts formed online or by remote means-you have the right to cancel within a statutory cooling-off period and a right to receive clear information about cancellation terms before purchase.
Furthermore, the CPA 1999 requires that all material contract terms, including billing frequency, price, and cancellation procedures, be communicated to you in plain language before you commit to the purchase. If Centr's cancellation procedure is obscured, difficult to locate, or deliberately hidden behind multiple menu screens, this may breach your rights under section 18 of the CPA 1999.
Your legal position when you cancel
When you submit a valid cancellation request, you are entitled to stop all future recurring charges. Your rights are as follows:
- You must receive written confirmation of cancellation (via email) within a reasonable timeframe, normally within 7 working days.
- No charge should be applied for the billing period following your cancellation date.
- If a charge appears after cancellation, you have the right to dispute it with your bank or payment provider.
- If Centr refuses to honour your cancellation, you may lodge a complaint with the Federation of Malaysian Consumers Associations (FMCA) or escalate to your bank's chargeback process.
Yafee recommends that you keep screenshots of your cancellation confirmation and all correspondence with Centr. These records are essential if you need to prove cancellation was requested when you dispute a post-cancellation charge.
How to cancel Centr: step-by-step by platform
Your cancellation method depends on where you originally subscribed-directly on Centr's website, through Apple's App Store, or through Google Play. Cancelling through the wrong channel means your paid subscription will continue to renew, even though you believe you have cancelled.
Before you cancel: essential checks
Take five minutes to gather the information you will need. This protects you if a dispute arises or if you need to request a refund later.
- Log into your Centr account or app and locate your subscription details.
- Note your next billing date.
- Confirm whether your plan is monthly or annual.
- Save a screenshot of the Subscription or Account Settings page showing your active plan.
- Check where you subscribed.
- Did you sign up directly on centr.com?
- Did you subscribe through Apple (iOS)?
- Did you subscribe through Google Play (Android)?
- Find your billing receipt.
- Search your email inbox for receipts from Centr, Apple, or Google.
- Screenshot the receipt showing the charge amount and date.
- Confirm the email address linked to your account, and take a screenshot of your account name or profile page.
Cancelling a Centr web subscription
If you subscribed directly through centr.com using your credit card or PayPal, follow this exact path to cancel.
- Open centr.com in a web browser and log in with your email and password.
- Click the menu icon (three horizontal lines) at the top right of the screen.
- Select Settings from the menu.
- Click Subscription or Billing.
- Scroll to the bottom and click Cancel Subscription.
- Confirm the cancellation when prompted. You will see an on-screen confirmation message.
- Check your email within 10 minutes for a cancellation confirmation from Centr.
Timing matters. Complete this cancellation at least 24 hours before your next billing date. Centr's terms state that auto-renewal occurs on the first day of the next billing period, so cancelling on your billing date itself carries risk.
Cancelling an apple app store subscription
If you subscribed through an iPhone, iPad, or Mac using your Apple ID, you must cancel through Apple, not through the Centr app.
- Open the Settings app on your iOS device.
- Tap your name at the top of the Settings screen.
- Tap Subscriptions.
- Find and tap Centr.
- Tap Cancel Subscription or Turn Off Automatic Renewal.
- Confirm the cancellation. You will see a message confirming your subscription will end on a specific date.
- Apple will send a confirmation email to your Apple ID email address.
Alternatively, you can manage your Apple subscriptions on a Mac or through iCloud.com. Log in at iCloud.com, go to Account Settings, click Subscriptions, find Centr, and click Manage or Cancel.
Cancelling a google play subscription
If you subscribed through an Android phone or tablet using Google Play, cancel your subscription through Google Play, not within the Centr app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon at the top right.
- Tap Manage Subscriptions or Subscriptions (the label varies by device and app version).
- Find Centr in the list and tap it.
- Tap Cancel Subscription.
- Select a reason for cancellation if prompted (optional).
- Confirm the cancellation. Google will display your final renewal date.
- Check your email for a confirmation from Google Play.
You can also manage Google Play subscriptions on a desktop computer by visiting play.google.com, clicking your profile, selecting Payments and Subscriptions, then Subscriptions, finding Centr, and clicking Manage.
What happens after you cancel your Centr subscription
Understanding the post-cancellation timeline prevents confusion and helps you spot billing errors quickly.
Access after cancellation
When you cancel, Centr will continue to allow access to all content until the end of your current billing period. For example, if you subscribed to the monthly plan and your next billing date is 15 December, you can use Centr fully until 14 December at 23:59. On 15 December, your access is terminated and you cannot log in.
If you cancel during a 7-day free trial, you lose access immediately upon cancellation. Consequently, if you are unsure whether you are still in the trial or have been charged already, check your account or your latest payment receipt before cancelling.
Refunds and what you are entitled to claim
Centr's standard refund policy does not offer refunds for partial months or annual plans once a billing period has begun. Nevertheless, under the Consumer Protection Act 1999, you have a statutory cooling-off right for 14 calendar days from the date your subscription activates. If you cancel within this 14-day window, you are entitled to request a full refund of the charge.
To claim a refund within the cooling-off period, contact Centr support directly by email and reference the CPA 1999 cooling-off provision. Provide your order number, subscription start date, and payment receipt. Yafee advises that you send this request in writing and keep a copy for your records.
If Centr refuses your refund claim and you cancelled within 14 days of subscription, you may escalate to your bank or credit card provider and initiate a chargeback dispute. You may also lodge a complaint with the Federation of Malaysian Consumers Associations (FMCA) at [email protected] or via their online portal at fmca.org.my.
If you accidentally cancelled (how to reactivate)
If you cancelled in error, you can resubscribe immediately by following the sign-up process on centr.com or through your app store. Your account history and saved workouts remain attached to your email address. However, you will not receive retroactive access to days between cancellation and reactivation, and you will be charged at the current plan rate, not any promotional rate you originally received.
Common mistakes that prevent successful cancellation
Cancelling a subscription feels straightforward, but small missteps often result in continued charges and frustration. The good news is that these mistakes are completely avoidable once you know what to watch for.
Cancelling through the app instead of the billing channel
Many users believe that deleting the Centr app from their phone cancels the subscription. It does not. Deleting the app only removes the software from your device; the subscription billing continues in the background through Apple, Google, or Centr's payment system. You must cancel through the exact channel you used to subscribe-app store or web-not through any other method.
Confusing cancellation with account deletion
Some users request that Centr delete their account instead of cancelling their subscription. Account deletion is a separate process (usually handled by support) and does not automatically stop billing. Request cancellation first and explicitly. If you also want your account deleted, request that in a separate message once cancellation is confirmed.
Cancelling too close to the billing date
If you cancel on your billing date-or even a few hours before-the system may still process the next charge before your cancellation takes effect. Always cancel at least 24 hours in advance. If a charge appears despite early cancellation, this is often a processing delay and should reverse within 3 to 5 business days. If it does not, contact Centr support immediately.
Failing to confirm cancellation in writing
Relying on a verbal conversation with support or a chat message is risky. Always obtain written cancellation confirmation via email. If support says "your cancellation is processed" but you receive no email confirmation, ask for a written confirmation to be sent to your registered email address. This email is your proof of cancellation if a charge appears later.
Steps to take if Centr continues charging you after cancellation
If a charge appears on your statement after you cancelled, act within 30 days to protect your rights and recover the money.
Step one: contact Centr support immediately
Email Centr support with the subject line "Billing dispute: charge after cancellation". Include your Centr account email, the charge date, the amount, and your cancellation confirmation email. Request an immediate refund and ask for written confirmation that your subscription is cancelled. Allow 48 hours for a response.
Step two: dispute the charge with your bank
If Centr does not respond or refuses to refund within 7 days, contact your bank or credit card provider. Request a chargeback dispute, citing the post-cancellation charge. Provide your bank with your cancellation confirmation email and your statement showing the unauthorized charge. Your bank will investigate and, if the evidence supports you, will reverse the charge.
Step three: lodge a formal complaint with FMCA
If the chargeback fails or if you experience ongoing issues, the Federation of Malaysian Consumers Associations (FMCA) accepts complaints about unfair billing practices under the Consumer Protection Act 1999. Submit your complaint online at fmca.org.my or email [email protected]. Include all supporting documents: cancellation confirmation, receipts, and bank correspondence.
Centr cancellation checklist
Use this checklist to ensure you have completed every step correctly and have protected yourself with evidence.
| Action | Completed | Notes |
|---|---|---|
| Confirmed my subscription platform (web, Apple, or Google) | [ ] | Essential: cancelling through the wrong channel leaves billing active |
| Noted my next billing date | [ ] | Cancel at least 24 hours before this date |
| Took screenshots of my account page and latest receipt | [ ] | Essential for disputes or refund claims |
| Submitted cancellation through the correct channel | [ ] | Web: Settings > Subscription > Cancel. App Store: Settings > Subscriptions > Centr > Cancel |
| Received on-screen cancellation confirmation | [ ] | Screenshot this message |
| Received email cancellation confirmation | [ ] | Allow up to 10 minutes. If no email arrives, contact support |
When to keep your Centr subscription vs. when to cancel
The decision to cancel depends on your personal circumstances. Here is a quick framework to help you decide.
| Keep your subscription if | Cancel your subscription if |
|---|---|
| You actively use the workouts, meal plans, or mindfulness content at least 3 times per week | You have not opened the app in more than 2 weeks |
| You prefer the all-in-one content library model and value the community features | You prefer individual classes or pay-per-session services with no commitment |
| The monthly or annual cost fits comfortably in your fitness budget | The charge surprises you or strains your budget |
| You signed up for a specific training programme and are progressing through it | You completed your initial fitness goal or no longer need guided coaching |
Get expert help with your Centr cancellation from yafee
Cancelling a subscription should be straightforward, but billing systems, platform differences, and unclear communication often create confusion. Yafee specializes in helping Malaysian consumers navigate subscription cancellations, dispute charges, and understand their consumer rights under the CPA 1999.
If you are unsure about your next step, have cancelled but continue to see charges, or believe Centr has breached your consumer rights, Yafee has helped thousands of consumers cancel subscriptions successfully and recover unauthorized charges. Our contract law specialists can review your cancellation history, help you draft a dispute letter, and advise you on escalation options with your bank or the Federation of Malaysian Consumers Associations.
Visit yafee.com to learn more about subscription cancellation support, refund recovery, and your rights under Malaysian consumer law. Yafee provides clear, actionable guidance so you maintain control over your recurring payments and never pay for services you no longer use.
Summary: your Centr cancellation in three steps
Cancelling Centr is simple when you follow the right process. In brief: identify your subscription channel (web, Apple, or Google Play), cancel through that channel at least 24 hours before your billing date, and save your confirmation email. If a charge appears after cancellation, contact Centr support first, then escalate to your bank's chargeback process if support refuses to refund. Yafee recommends that all Malaysian subscribers bookmark this guide and share it with friends, because subscription confusion affects thousands of users every month. With the right knowledge, you stay in control of your billing.
Contact information
If your cancellation is disputed or you need escalation support:
- Centr support: Email the address listed in your account settings (typically support at centr dot com). Response time: 24 to 48 hours.
- Your bank or credit card provider: Initiate a chargeback dispute for unauthorized post-cancellation charges. Contact your bank directly.
- Federation of Malaysian Consumers Associations (FMCA): Lodge a formal complaint at [email protected] or visit fmca.org.my. Use this channel if Centr refuses to honour your cancellation or refund claim.
- Yafee contract law team: Visit yafee.com for expert guidance on subscription disputes, consumer rights, and refund recovery. Yafee specialists understand Malaysian consumer law and can advocate on your behalf.
