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Frequently asked questions
Cancel Centr: The Right Way
How to cancel Centr and protect your refund in australia
What Centr is and why you might want to cancel
Centr is a subscription-based fitness and wellness platform that delivers personalised workout plans, nutrition guidance and mindfulness coaching developed by celebrity trainers. You pay monthly, quarterly or annually to access daily workouts, nutrition tracking and community features through their mobile app and web platform. The service operates as CH Digital Pty Ltd and typically offers a free trial at sign-up that converts to a paid plan unless you cancel before the trial period ends.
If you have started a Centr subscription and now want to leave, you are not alone. Users frequently report billing surprises, unexpected renewals and difficulty reaching customer support when they need cancellation assistance. At Yafee, we have helped thousands of Australians navigate cancellation on fitness subscriptions just like this one, and we understand the friction points that slow your exit. This guide walks you through your legal rights, the exact steps to cancel, and how to recover any charges you dispute.
Common reasons to cancel Centr
You might want to cancel because the workouts no longer suit your schedule, the meal plans do not align with your dietary needs, or you have found better value elsewhere. Others cancel after encountering technical issues with the app, slower performance or a shift in their fitness priorities. Whatever your reason, your right to cancel without penalty is protected under Australian Consumer Law, and Yafee will show you exactly how to exercise that right.
The billing trap that catches most users
The biggest friction point with Centr cancellations is that the platform handles renewals differently depending on how you paid. If you purchased through the Apple App Store or Google Play, those marketplaces control your renewal. If you signed up directly through Centr's website, Centr's own billing system handles your next charge. This split means you could cancel in one place and still be charged by the other, so we will cover both paths step by step.
How Centr subscriptions are priced in australia
Understanding what you are actually paying for helps you decide whether to cancel or pause, and strengthens your refund case if something goes wrong.
| Plan type | Billing frequency | Typical price (AUD) | Commitment | Best for |
|---|---|---|---|---|
| Monthly | Every 30 days | $14.99 to $16.99 | No lock-in | Flexible; cancel any time |
| Quarterly | Every 90 days | $39.99 to $44.99 | 3-month term | Modest discount for longer commitment |
| Annual | Every 365 days | $99.99 to $119.99 | 12-month term | Largest discount; heaviest upfront cost |
| Free trial | Usually 7 to 14 days | $0.00 initial charge | Auto-converts to paid plan | Test before committing; cancel before trial ends |
Pro tip: Prices shown in the app store may differ from Centr's website because Apple and Google take a commission. If you purchased through an app store and your receipt shows a different amount, that is normal and does not affect your cancellation rights.
Your consumer rights under australian law
Australian Consumer Law gives you strong protections when cancelling a subscription, and Centr must honour them without negotiation.
Cooling-off period and automatic renewal rules
If you signed up to Centr within the last 14 days, you have a statutory cooling-off period. You can cancel and request a refund of any charges made during this window, regardless of whether you have used the service or whether Centr's terms say otherwise. This right comes directly from the Australian Consumer Law and overrides any contract clause that tries to prevent it.
Additionally, Centr must give you clear, easy-to-find renewal reminders at least 7 days before any charge is due. If Centr failed to send you that reminder, or if the reminder was buried in small print or hard to access, you have grounds to dispute the charge. The Australian Consumer and Competition Commission (ACCC) enforces these rules and will investigate complaints if Centr ignores your cancellation request.
Your legal position
You have the right to cancel Centr at any time without penalty. You cannot be locked into a contract beyond your current billing cycle, even if you purchased a quarterly or annual plan. If Centr refuses to cancel or claims you owe additional fees, that refusal breaches Australian Consumer Law. You can escalate your complaint to the ACCC or seek a chargeback through your bank or payment provider.
How to cancel Centr if you paid via apple app store
If you signed up to Centr through the Apple App Store on iPhone or iPad, Apple manages your subscription, not Centr directly.
- Open the Apple ID settings on your iPhone or iPad.
- Tap Settings and select your Apple ID profile at the top.
- Tap Subscriptions.
- Find Centr in your active subscriptions list.
- Look for "Centr" and tap it.
- If Centr does not appear, check the Expired tab to confirm it was already cancelled.
- Select Cancel Subscription or Edit Subscription.
- Tap the red Cancel button.
- Follow the on-screen prompts and confirm cancellation.
- Confirm the cancellation email.
- Apple will send you a confirmation email within minutes.
- Your access ends at the end of your current billing cycle.
- Request a refund if you are within 14 days of sign-up.
- Contact Apple Support directly at reportaproblem.apple.com.
- Select the Centr charge and request a refund, citing the cooling-off period if applicable.
How to cancel Centr if you paid via google play
If you signed up through the Google Play Store on an Android device, Google manages your renewal, not Centr.
- Open Google Play on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions.
- Navigate to your active subscriptions.
- Tap Subscriptions.
- Find Centr in the list.
- Select Manage next to the Centr subscription.
- Tap Cancel subscription.
- Choose your reason for cancellation (optional).
- Confirm the cancellation.
- Google will ask you to confirm; tap Cancel subscription again.
- Your access ends at the end of your current billing cycle.
- Request a refund if you qualify.
- Return to the subscription page and tap Request refund.
- You can request a refund within 48 hours of purchase or up to 14 days if you cite the cooling-off period.
How to cancel Centr if you paid directly on the website
If you signed up directly through centr.com using your credit card or debit card, you must cancel through Centr's own account management system.
- Log in to your Centr account.
- Visit centr.com and enter your email and password.
- If you have forgotten your password, use the "Forgot password" link to reset it.
- Navigate to your account settings or billing page.
- Look for Account, Settings or Subscriptions in the menu.
- Tap or click Manage subscription or Billing.
- Locate the active subscription and select cancel.
- You should see your plan type (monthly, quarterly or annual) and the next renewal date.
- Click Cancel subscription or Pause subscription.
- Confirm your cancellation.
- Centr may ask you why you are cancelling; this is optional to answer.
- Tap or click Confirm to finalise the cancellation.
- Check your email for confirmation.
- Centr should send you a confirmation email within 24 hours.
- Keep this email as proof of cancellation.
- Contact Centr support if the cancel button does not appear or does not work.
- Email support at the address listed on their contact page or via their in-app support chat.
- Explain that you cannot cancel through the website and request a manual cancellation.
- Yafee recommends sending this request in writing (email) so you have a record of the conversation.
If you need a refund from Centr
Cancellation stops future charges, but you may also be entitled to a refund for charges you have already paid.
When you qualify for a refund
You can claim a refund if you signed up less than 14 days ago and wish to use your cooling-off period. You can also request a refund if Centr failed to send you a renewal reminder 7 days before charging you, or if the renewal reminder was unclear or hidden in small print. Additionally, if Centr charged you after you cancelled, you are entitled to a refund for that unauthorised charge. Yafee advises that you gather evidence of these breaches before you contact Centr.
How to request a refund
- Gather evidence of your claim.
- Screenshot your sign-up date, any renewal reminder (or lack of one), and the charges in question.
- Save your bank statement or payment confirmation email.
- If you cancelled but were still charged, note the exact date of cancellation and the date of the unauthorised charge.
- Contact Centr directly in writing.
- Email the support address on centr.com or use the in-app support chat to request a refund.
- Include your account email, the dates of the charges you dispute, and a clear explanation of why you qualify for a refund under Australian Consumer Law.
- Reference the cooling-off period or the missing renewal reminder, as applicable.
- Wait for Centr's response.
- Centr should respond within 7 to 10 business days.
- If they approve, they will process a refund within 5 to 10 business days.
- If Centr refuses, escalate to the ACCC.
- Lodge a complaint with the Australian Consumer and Competition Commission at accc.gov.au.
- Provide all evidence, including your email to Centr and their refusal response.
- The ACCC will investigate and can compel Centr to refund you.
- Alternatively, dispute the charge through your bank.
- Contact your bank or payment provider and request a chargeback for unauthorised or disputed transactions.
- Provide the same evidence (sign-up date, missing reminder, cancellation proof, etc.).
- Your bank will contact Centr on your behalf.
What happens after you cancel Centr
Cancellation does not stop your access immediately; you retain membership until the end of your current billing cycle.
After you cancel, Centr will honour your access until your current renewal date. For example, if you cancel on 15 January and your annual renewal is due on 1 March, you will keep access until 1 March, at which point your account locks and you lose access to workouts, meal plans and community features. You will not be charged again after your current cycle ends.
Save any workout plans, nutrition data or personal notes you want to keep, because Centr may delete your account data 30 to 90 days after your subscription ends. Download or screenshot anything you value while you still have access.
If you change your mind before your current cycle ends, you can reactivate your Centr account by logging back in and resubscribing. You will be charged at the then-current price, so reactivation does not restore an old discount or trial offer.
Common mistakes when cancelling Centr
Cancellation is straightforward, but a few common missteps can delay your exit or leave you exposed to unexpected charges.
Mistake 1: cancelling in only one place if you have multiple subscriptions
If you signed up using an app store but also created a Centr account on the website, you must cancel both. Many users cancel the app store subscription but forget to cancel the website account, which then sends them an invoice every month. Log in to both Apple (or Google Play) and centr.com to confirm cancellation in both places.
Mistake 2: assuming that removing your payment method prevents charges
Simply deleting your credit card from Centr's account will not cancel your subscription. Centr will keep trying to charge the card, and if it fails, Centr may suspend your account or send you an overdue notice. Always use the official cancel button, not payment deletion.
Mistake 3: not keeping cancellation confirmations
Save every cancellation email you receive. If Centr claims you never cancelled, you will need written proof. Screenshot your cancellation confirmation from the app or website as well as the confirmation email.
Mistake 4: waiting until the renewal date to cancel
Do not wait until the day before or day of renewal to cancel. Cancel at least 7 days before your next charge so that Centr has time to process your request. If you cancel on renewal day, you may still be charged for the upcoming cycle, and you will then need to request a refund.
Comparison: should you cancel, pause or keep Centr
Before you cancel, consider whether pausing or downgrading might suit your situation better.
| Option | Cost | Access | Best for |
|---|---|---|---|
| Keep subscription | Full price every cycle | Full access to all features | You use it regularly and value the cost |
| Pause (if available) | No charge during pause | Suspended until you reactivate | Short break; keeping the option open |
| Downgrade to cheaper plan | Lower monthly fee | Basic workouts; fewer features | You like Centr but want to spend less |
| Cancel | No future charges | None after current cycle ends | You no longer want the service |
Yafee advises that if you have used only a small portion of your subscription and want to leave, cancel and request a refund rather than continue paying. A refund is often faster and cheaper than staying subscribed or downgrading.
Contact Centr and escalate if needed
If Centr refuses to cancel your subscription or denies your refund request, you have formal escalation routes under Australian Consumer Law.
Primary contact details for Centr
Contact Centr by email through their in-app support chat or via their website contact form at centr.com. You can also write to their registered office address:
Centr (CH Digital Pty Ltd)
13 Cremorne Street
Cremorne VIC 3121
Australia
Send written cancellation requests or refund disputes to this postal address if Centr does not respond to email within 14 days.
Escalation to the ACCC if Centr ignores you
If Centr fails to respond to your cancellation or refund request within 14 days, or if they refuse without a lawful reason, lodge a complaint with the Australian Consumer and Competition Commission (ACCC) at accc.gov.au. The ACCC enforces the Australian Consumer Law and has the power to compel Centr to refund you and correct their practices.
Chargeback through your bank
If you paid by credit card or debit card and Centr will not refund an unauthorised charge, contact your bank and request a chargeback. Your bank will investigate and reverse the charge on your behalf. This typically takes 5 to 10 business days.
Key takeaway: your rights and next steps
You have a clear legal right to cancel Centr at any time without penalty or additional fees. Australian Consumer Law protects you from lock-in contracts and requires Centr to honour your cancellation request within your current billing cycle. If you signed up less than 14 days ago, you can also request a refund of all charges.
The exact cancellation process depends on how you paid: through Apple App Store, Google Play, or directly on centr.com. Each platform has its own cancel button, and you must use the correct one to avoid lingering charges.
Yafee has helped thousands of Australian consumers cancel fitness subscriptions and recover refunds by following these exact steps. If Centr resists your cancellation or refund, the ACCC and your bank are your ultimate backstop. Document everything, act decisively, and do not hesitate to escalate if Centr refuses to comply with Australian Consumer Law. Yafee recommends keeping all cancellation confirmations and correspondence until you confirm that no further charges appear on your statement 30 days after your stated cancellation date.