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Frequently asked questions
Cancel Centr: Your Complete Guide
How to cancel Centr: your complete canadian guide to stopping your fitness subscription
What Centr is and why you might cancel
Centr is a subscription-based fitness and wellness platform that delivers guided workouts, meal plans and health content through its website and mobile applications. You pay a recurring fee in US dollars, billed either directly through centr.com or via your Apple App Store or Google Play Store account. Canadian users should note that USD amounts convert to CAD at your bank's or payment processor's exchange rate on the transaction date. If Centr no longer serves your fitness objectives or budget, cancellation is straightforward once you understand the process. Yafee has helped thousands of Canadian subscribers cancel memberships quickly and without unnecessary delay.
Understanding centr's automatic renewal model
Centr operates on automatic renewal billing. Your subscription renews on the same day each month, quarter or year, depending on which plan you selected. This means if you do not cancel before your renewal date, you will be charged for the next period automatically. The renewal happens regardless of whether you actively use the platform, so you must act before the renewal deadline if you want to avoid unwanted charges.
When cancellation makes sense
You might cancel Centr if you've completed your fitness goals, found a lower-cost alternative, hit your budget limit or simply lost interest in the content. Whatever your reason, you should act before your next renewal date to avoid being charged. Most Canadian consumers cancel 5 to 10 days before renewal to build in a safety margin.
Centr pricing and plan structure
Centr offers three subscription tiers, all billed in US dollars and converted to Canadian currency at the time of transaction.
| Plan | Price (USD) | Billing period | Cost per month (USD) |
|---|---|---|---|
| Standard monthly | $29.99 | Every month | $29.99 |
| Standard quarterly | $59.99 | Every 3 months | $20.00 |
| Standard annual | $119.99 | Every 12 months | $10.00 |
The annual plan delivers the lowest per-month cost at approximately USD $10 monthly. However, if you're uncertain about long-term commitment, the monthly plan provides maximum flexibility, even though the total annual cost runs higher.
Your consumer rights and what canadian law protects
Your right to cancel a subscription is protected under Canada's consumer protection framework.
Legal framework for subscription cancellation in canada
Under the Competition Act (R.S.C., 1985, c. C-34), subscriptions must include clear cancellation terms. Many provinces, including Ontario, British Columbia and Alberta, have enacted consumer protection statutes that explicitly regulate negative option billing-the practice of automatically charging customers unless they cancel. These laws require merchants to obtain clear affirmative consent before charging and to provide an easy, accessible cancellation mechanism. Consequently, Centr must honour your cancellation request without unreasonable delay once you submit it through an authorized channel.
Your legal position
You have the right to cancel your Centr subscription at any time before your next renewal date. The company cannot charge you after you cancel. If Centr charges you after cancellation, you can dispute the charge with your bank or credit card issuer and lodge a complaint with your provincial consumer protection authority. In Canada, the Competition Bureau enforces the Competition Act at the federal level, while provincial consumer protection offices handle complaints related to unfair business practices in your jurisdiction. Yafee recommends documenting your cancellation confirmation email as your proof of timely notice.
How to cancel Centr on the web
If you subscribed directly through centr.com, you cancel through your account settings on their website.
Step 1: access your account settings
- Visit centr.com and log into your account using your email address and password.
- If you've forgotten your password, use the "Forgot password" link on the login page to reset it.
- Locate your profile icon or username in the top right corner of the page.
- Click on this element to open your account menu.
- Select Settings from the dropdown menu that appears.
Step 2: navigate to your subscription settings
- In Settings, find and click on the Subscription section.
- This section displays your current plan, billing date and renewal amount.
- Review your subscription details to confirm the plan and next renewal date.
- This information ensures you're cancelling the correct subscription if you have multiple accounts.
Step 3: initiate cancellation
- Locate the Cancel button in your subscription section and click it.
- The button may also be labelled "Cancel subscription" or "Pause subscription."
- Centr will prompt you to confirm your cancellation.
- The company may ask you to provide feedback about why you're cancelling-answering is optional.
- Confirm your decision when prompted to proceed.
Step 4: secure your confirmation
- You should see a confirmation message on screen immediately after submitting your cancellation.
- Screenshot or photograph this message for your records.
- Check your email inbox for a confirmation email from [email protected].
- This email serves as your official proof of cancellation and should arrive within 1 to 2 hours.
- Save this email in a dedicated folder for future reference.
How to cancel Centr through the apple app store
If you subscribed to Centr via your iPhone or iPad, you must cancel through Apple's subscription management system, not through the Centr app itself.
Cancellation through apple's settings
- Open the Settings app on your iPhone or iPad.
- Do not use the Centr app to attempt cancellation, as this will not stop your subscription.
- Scroll down and tap Subscriptions.
- If you do not see Subscriptions, tap your Apple ID at the top of Settings first, then select Subscriptions.
- Find and tap Centr in the list of active subscriptions.
- If Centr does not appear, your subscription may already be cancelled or expired.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will display a confirmation screen showing your renewal date and final access date.
- Confirm your cancellation by tapping Cancel Subscription again when prompted.
- Apple displays a final confirmation page with your cancellation date.
- Screenshot this screen for your records.
What happens after apple app store cancellation
Your Centr subscription ends at the end of your current billing period. You retain full access to the app and all content until that date. After the date passes, your login will no longer function. Apple sends a confirmation email to your account address; save this email as proof. Yafee advises checking your App Store receipt history (Settings > [Your Name] > iTunes and App Store > Purchase History) to confirm the cancellation shows in your records.
How to cancel Centr through google play store
If you subscribed to Centr via Android, you must cancel through Google Play's subscription management system.
Cancellation through google play
- Open the Google Play Store app on your Android device.
- Ensure you're logged into the Google Account that holds the Centr subscription.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions from the menu.
- Tap Subscriptions on the next screen.
- You'll see a list of all active subscriptions linked to your Google Account.
- Find and tap Centr.
- Google displays your current plan, renewal date and payment method.
- Tap Cancel subscription at the bottom of the screen.
- Google may prompt you to confirm your reason for cancelling or offer a retention discount-these are optional.
- Confirm your cancellation when prompted.
- Google displays a confirmation message and sends a confirmation email to your registered address.
What happens after google play cancellation
Your Centr access continues until the end of your current billing period. After that date, your login credentials will no longer work. Google sends a cancellation confirmation to your account email; retain this message. Check your Google Play receipt history (Google Play Store > Profile > Payments and subscriptions > Subscriptions) to verify the cancellation status in your records.
What to expect after you cancel
Cancelling early is the right choice, and you're now on the path to stopping unwanted charges.
Access during your final billing period
You retain full access to all Centr content, workouts and meal plans until the end of your current billing period. If you subscribed on the 15th of each month and cancel on the 20th, you can use the service until the 15th of the next month. After that date, your login will no longer function and you will not have access to any content.
Refund eligibility and timeline
Centr does not typically issue refunds for cancellations during an active billing period, unless you initiated a chargeback or initiated cancellation immediately after purchase. If you subscribed via the Apple App Store or Google Play Store, you may be eligible for a refund under Apple's or Google's refund policy-typically within 14 days of purchase if you haven't used the service extensively. Contact Apple or Google directly, not Centr, to request a refund through these platforms. If you subscribed directly through centr.com and believe you're entitled to a refund, email [email protected] with your transaction details and the reason for your refund request.
Confirming cancellation on your statement
Monitor your bank or credit card statement 3 to 5 days after your expected renewal date to confirm no charge appears. If a charge does appear after cancellation, this indicates a system error. Contact [email protected] immediately with your cancellation confirmation email and transaction details. Dispute the charge with your bank if Centr does not refund you within 5 to 7 business days. Yafee recommends keeping all cancellation confirmations and bank statements together for reference.
Common mistakes that delay cancellation
Cancelling is straightforward when you know the process, and most errors are easily avoided.
Mistake 1: cancelling through the Centr app instead of the website
If you subscribed directly through centr.com, cancelling within the Centr app does not cancel your subscription. You must log into centr.com on a web browser and navigate to Settings > Subscription. Cancelling only through the app leaves your automatic billing active and you will be charged at renewal.
Mistake 2: not cancelling before the renewal date
Centr charges you at the exact moment your renewal date arrives. If you cancel even 1 hour after the charge processes, you will still be charged for the next period. Calculate your renewal date by checking your confirmation email or account settings, then cancel at least 2 to 3 days before that date.
Mistake 3: confusing app store cancellation with web cancellation
If you subscribed through the Apple App Store or Google Play Store, cancelling on centr.com does not stop your subscription. You must cancel through the app store where you initiated the subscription. Conversely, if you subscribed on centr.com directly, cancelling through an app store has no effect on your web subscription. Confirm which platform holds your subscription before cancelling.
Mistake 4: deleting the Centr app without cancelling the subscription
Uninstalling the Centr app does not cancel your subscription. The subscription remains active in your Apple or Google account and you will be charged at renewal. Always cancel through your account settings before removing the app.
Mistake 5: not saving your cancellation confirmation
Screenshots and email confirmations serve as proof you cancelled on time. Without this documentation, you cannot dispute a charge if Centr mistakenly bills you again. Save every confirmation message in a dedicated email folder or cloud storage.
How to contact Centr if you need help
If you encounter errors, have questions or suspect you were charged after cancellation, reach out to Centr directly.
Primary contact method
Email Centr at [email protected] with your inquiry. Include your account email address, the email associated with your subscription, your current or most recent subscription plan, your intended renewal date and a clear description of your issue. Centr typically responds within 24 to 48 hours. For urgent billing disputes, contact your bank or credit card issuer directly and reference your cancellation confirmation email as evidence you cancelled on time.
Escalation if Centr does not respond
If Centr does not respond within 3 business days or refuses to honour your cancellation, lodge a complaint with your provincial consumer protection authority. In Ontario, contact ServiceOntario; in British Columbia, file with the Consumer Protection BC office. At the federal level, the Competition Bureau investigates violations of the Competition Act, including unauthorized billing and failure to honour cancellation requests. Yafee recommends filing a formal complaint if Centr continues charging you after documented cancellation.
Keeping versus cancelling: a comparison
Before you finalize cancellation, consider whether pausing or switching plans suits your situation better.
| Option | Cost (USD monthly) | Access | Best for |
|---|---|---|---|
| Keep monthly plan | $29.99 | Full, ongoing | Committed users |
| Switch to quarterly plan | $20.00 | Full, ongoing | Budget-conscious users |
| Switch to annual plan | $10.00 | Full, ongoing | Long-term commitment |
| Pause or cancel | $0.00 | None after billing end | Users wanting to stop |
If cost is your concern, downgrading to an annual plan reduces your per-month expense. If you want to return later, cancellation preserves your option to resubscribe. However, once you cancel, Centr does not guarantee your saved workouts or meal plans will be available if you rejoin in the future.
Final steps and checklist before you finish
Use this checklist to confirm you've completed cancellation correctly.
- Identify which platform holds your subscription: centr.com, Apple App Store or Google Play Store.
- Log into your account and verify your next renewal date.
- Complete cancellation through the correct platform (web, Apple or Google).
- Save your on-screen confirmation message and email confirmation.
- Store these confirmations in a dedicated folder or email label for future reference.
- Mark your calendar 3 to 5 days after your renewal date to check your bank statement.
- Confirm no charge appears on your statement on or after the expected renewal date.
- If a charge does appear, contact [email protected] immediately with your confirmation email attached.
- If Centr does not respond within 3 business days, file a complaint with your provincial consumer protection office.
Summary and next steps
Cancelling Centr is straightforward once you follow the correct procedure for your subscription platform. If you subscribed through centr.com, cancel via Settings > Subscription on the website. If you subscribed through the Apple App Store, cancel in your iOS Settings > Subscriptions. If you subscribed through Google Play, cancel in the Google Play Store app. In all cases, complete cancellation at least 2 to 3 days before your renewal date, save your confirmation email and verify no charge appears on your statement within 5 days of renewal. Your right to cancel is protected under Canada's consumer protection laws, and Centr must honour your request without delay. If the company charges you after cancellation, dispute the charge with your bank or file a complaint with your provincial consumer authority. Yafee has guided thousands of Canadian subscribers through cancellation and can help you understand your rights if any issues arise. For further assistance or if you encounter barriers to cancellation, contact Centr at [email protected] and reference this guide in your message. You are in control of your subscription, and cancellation is your right.