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Frequently asked questions
Cancel Centr: The Right Way
How to cancel Centr in new zealand and protect your refund rights
What you need to know about Centr
Centr is a digital fitness, nutrition and wellness platform delivering structured workout programs, customised meal plans, mindfulness sessions and progress tracking through web and mobile app subscriptions. The service operates on auto-renewing billing cycles across multiple subscription tiers, with regular promotional offers available to new and returning members.
Your ability to cancel Centr depends entirely on where you subscribed. If you signed up directly via centr.com, you cancel through the website. If you subscribed through the Apple App Store or Google Play Store, those platforms control your subscription and manage cancellations independently. This distinction matters critically because cancelling in the app does not cancel your actual subscription if Apple or Google manages it. Yafee recommends checking your subscription confirmation email or payment method to identify which platform processes your charges.
How Centr subscriptions work
Centr subscriptions auto-renew on your billing date unless you actively cancel before the renewal triggers. Your access continues through the end of your current billing period even after cancellation, provided you cancel at least 24 hours before your next scheduled charge. The service includes guided workout videos, meal planning tools, meditation and mindfulness content, and a progress tracking dashboard accessible via the Centr app and web portal.
Where your subscription is managed
Your subscription is managed by one of three systems: Centr's own platform (centr.com), Apple's App Store system (for iOS users), or Google Play's system (for Android users). Each platform handles cancellations, billing pauses and refund requests independently. Cancelling through the wrong channel leaves your subscription active and continues charging your payment method.
Centr pricing and billing in new zealand
Centr pricing varies depending on which app store or website you subscribe through, and promotional rates change regularly.
| Plan type | Price (NZD) | Billing cycle | Renewal behaviour |
|---|---|---|---|
| Standard monthly | $31.99 | Monthly | Automatic renewal |
| New member promotional rate | $20.99 | Monthly (introductory) | Increases to standard at renewal |
| Annual plan | Varies by promotion | Annual | Best value option |
Prices differ across centr.com, the Apple App Store and Google Play Store. Check your most recent invoice or subscription settings to confirm your exact plan, renewal date and current rate.
Your legal position and consumer rights in new zealand
In New Zealand, your cancellation and refund rights are protected under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws establish your entitlement to cancel subscription services and receive refunds in specific circumstances.
Your statutory right to cancel
The Consumer Guarantees Act 1993 requires that services supplied are of acceptable quality, fit for purpose and supplied with reasonable care and skill. If Centr fails to meet these guarantees, you have the right to cancel and claim a refund. Furthermore, the Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade, meaning Centr must display its cancellation terms clearly at point of purchase and throughout your subscription.
Additionally, New Zealand's distance selling rules under the Fair Trading Act require merchants to provide a cancellation mechanism. Centr must offer a clear, accessible method to cancel your subscription. You hold the right to cancel without penalty before any renewal charge posts to your payment method.
Refund eligibility under new zealand law
You are entitled to request a refund if:
- Centr fails to deliver the service as described
- The service is materially different from what was advertised
- You cancel before your next billing date and Centr charges you without consent
- You dispute a charge under your payment provider's chargeback rules
If Centr refuses a legitimate cancellation or refund request, you may escalate to the Commerce Commission (the New Zealand consumer protection authority) or seek a chargeback through your bank or payment provider. The Commerce Commission enforces both the Consumer Guarantees Act and Fair Trading Act. Yafee advises keeping all communications, invoices and cancellation confirmations as evidence if you need to escalate.
How to cancel Centr on the website
If you subscribed directly through centr.com, follow these steps to cancel your subscription via the website.
Step 1: log in to your Centr account
- Visit centr.com and click "Sign In" in the top right corner
- Enter your email address and password
- Select "Remember me" if you wish to stay logged in on that device
- Click "Sign In"
Step 2: access your subscription settings
- Once logged in, click on your profile icon or avatar in the top right corner
- Select "Account Settings" or "Subscription" from the dropdown menu
- Look for a section titled "Subscription Management" or "Billing"
- You should see your current plan, next renewal date and available actions
Step 3: cancel or pause your subscription
- Click the "Cancel Subscription" or "Manage Subscription" button
- Centr may present you with options to pause or downgrade before full cancellation
- Select "Cancel Subscription" if you wish to stop immediately
- Review the cancellation terms and confirm your decision
- You will receive a confirmation email at the address associated with your account
Step 4: verify cancellation
- Check your email for a cancellation confirmation message from Centr
- Log back into your account to confirm the "Cancel Subscription" button no longer appears
- Your access will continue until the end of your current billing period
- Save or screenshot the confirmation email for your records
How to cancel Centr via apple app store
If you subscribed through the Apple App Store on iPhone or iPad, Apple manages your subscription and you must cancel through Apple's system.
Step 1: open the apple app store settings
- On your iPhone or iPad, open the App Store app
- Tap the profile icon in the top right corner (your photo or initials)
- Select "Subscriptions"
Step 2: find the Centr subscription
- You will see a list of all your active subscriptions
- Locate "Centr" in the list
- Tap on it to view details including your renewal date and billing history
Step 3: cancel the subscription
- Tap "Cancel Subscription" or "Edit Subscription"
- Confirm the cancellation when Apple asks you to verify
- Apple will send a confirmation email to your Apple ID account email address
Step 4: confirm cancellation
- Return to the Subscriptions page and verify Centr no longer appears under active subscriptions
- Check your email for Apple's cancellation confirmation
- Your Centr access ends at the close of your current billing period
How to cancel Centr via google play store
If you subscribed through Google Play on an Android device, Google manages your subscription and you must cancel through Google Play's system.
Step 1: open google play store settings
- On your Android device, open the Google Play Store app
- Tap your profile icon in the top right corner
- Select "Manage your Google Account"
- Tap the "Payments and subscriptions" tab
- Select "Subscriptions"
Step 2: find the Centr subscription
- You will see all active subscriptions tied to your Google account
- Locate "Centr" in the list
- Tap on it to view your renewal date, next charge date and billing history
Step 3: cancel the subscription
- Tap "Cancel subscription"
- Follow the prompts to confirm your cancellation reason (optional)
- Tap "Yes, cancel subscription" to complete the action
- Google will send a confirmation email to your Google account email address
Step 4: verify cancellation
- Return to your Subscriptions list and confirm Centr no longer appears under active subscriptions
- Check your email for Google Play's cancellation notice
- Your Centr access continues until the end of your current billing period
How to cancel by email and contact methods
If you experience difficulty cancelling through the website or app platforms, Centr offers email contact as a backup method.
Email cancellation
- Send an email to [email protected] with the subject line "Subscription Cancellation"
- Include your full name, email address associated with your Centr account and the date you wish cancellation to take effect
- State clearly that you wish to cancel your subscription effective immediately or at your next renewal date
- Request a cancellation confirmation email in response
- Allow 2 to 3 business days for Centr's support team to process your request
Documentation to include
- Your Centr account email address
- Your order number or most recent invoice number (found in your subscription confirmation emails)
- Your preferred cancellation date
- A note confirming whether you wish to retain access through the current billing period
Keep a copy of your cancellation email for your records. Yafee advises sending emails from the same address registered to your Centr account to avoid verification delays.
What happens after you cancel Centr
Cancellation is not instant, but your subscription will stop processing charges once completed through any method above.
Your access after cancellation
After you cancel, you retain full access to Centr's workouts, meal plans, mindfulness content and progress tracking until the end of your current billing period. If your billing cycle ends on the 28th of the month and you cancel on the 15th, you keep your access until the 28th. This grace period applies across all cancellation methods: website, Apple App Store, Google Play and email.
Billing stops
Once you cancel, no further charges will post to your payment method. Your next renewal charge will not occur. If Centr attempts to charge you after you have cancelled and received confirmation, contact your bank or payment provider immediately to dispute the charge as unauthorised.
Data and account access
Your profile, workout history, progress tracking data and meal plan history may remain visible if you log in after cancellation, though functionality will be restricted once your billing period ends. Centr's privacy policy governs how long it retains your data after cancellation. If you wish your account deleted entirely, contact [email protected] and request account deletion. This is a separate process from cancellation.
Refund eligibility and how to request a refund
Refund eligibility depends on your cancellation reason and the time elapsed since your last charge.
When Centr may issue a refund
You may be entitled to a refund if:
- You cancel within 7 days of your initial charge (if a new subscriber)
- You cancel before your first renewal charge posts
- Centr fails to deliver the service or material features are missing
- You were charged after cancellation confirmation
- You dispute a charge and your payment provider upholds your claim
Refund request procedure
- Email [email protected] with the subject "Refund Request"
- Include your full name, account email, order number and the amount you wish refunded
- Explain your refund reason clearly (e.g., "Charged after cancellation on [date]" or "Service not as described")
- Attach screenshots of your cancellation confirmation, your invoice and your bank statement showing the charge
- Centr will review your request and respond within 5 to 10 business days
If Centr declines your refund
If Centr refuses a refund you believe is justified under the Consumer Guarantees Act or Fair Trading Act, you have the right to escalate. Contact the Commerce Commission (comcom.govt.nz) or file a complaint with your bank or payment provider for a chargeback. Yafee recommends keeping all documentation including emails, invoices and cancellation confirmations before escalating.
Common mistakes when cancelling Centr
Cancellation is straightforward when you follow the correct process for your subscription platform, but several common errors leave subscriptions active and charges continuing.
Mistake 1: cancelling in the wrong location
Many users delete the Centr app or cancel through one platform while their subscription is managed by another. Deleting the app does not cancel your subscription. If you subscribed via Apple App Store, cancelling through the website does nothing. Verify which platform processes your charges by checking your bank statement or payment method details, then cancel through that exact platform.
Mistake 2: confusing pause with cancellation
Centr offers a "pause subscription" option that temporarily suspends your access but keeps the subscription active. When your pause period ends, billing resumes automatically. If you want the charges to stop completely, select "Cancel Subscription" not "Pause Subscription". Pausing is useful if you plan to return within 1 to 3 months; cancellation is permanent until you manually resubscribe.
Mistake 3: not confirming cancellation before your renewal date
Your subscription renews on your billing cycle date regardless of when you initiate cancellation. Always cancel at least 24 hours before your renewal date to ensure no additional charge posts. If you cancel on your renewal date after the charge has already processed, contact Centr or your payment provider to dispute the charge as it was made after your cancellation request.
Mistake 4: losing your confirmation email
Your cancellation confirmation email is critical evidence if a dispute arises or if Centr continues charging you. Save this email in a dedicated folder and take a screenshot. If you cannot locate your confirmation, log into your account and export your subscription history or request a cancellation confirmation email from [email protected].
Comparison of cancellation methods and timing
Each cancellation method differs slightly in processing time and user interface.
| Cancellation method | Processing time | Confirmation method | Best for |
|---|---|---|---|
| Centr website | Instant | Immediate email + dashboard confirmation | Quickest option |
| Apple App Store | Instant | Email from Apple | iOS subscribers |
| Google Play Store | Instant | Email from Google | Android subscribers |
| Email to [email protected] | 2 to 3 business days | Reply email from support | Backup method if app-based cancellation fails |
Yafee recommends using the website or app store method for immediate confirmation. Email should be your backup only if you encounter technical issues with the primary methods.
Why users cancel Centr and when to reconsider
Understanding why others cancel helps you decide whether cancellation aligns with your goals or whether an alternative option suits you better.
Top reasons users cancel
Budget constraints drive the majority of cancellations. Many users subscribe during promotional periods at $20.99 per month, then face the standard $31.99 rate at renewal and opt to cancel rather than pay the higher price. Others complete a specific training program or achieve their fitness goal and no longer feel the subscription adds value. A smaller subset switches to gym memberships, other fitness apps or prefer training independently without structured programming.
When to pause instead of cancel
If you intend to return to Centr within 1 to 3 months, pause your subscription rather than cancel. Pausing preserves your account history, progress data and preferences without charging you during the pause period. This option suits people travelling, managing temporary budget constraints or taking a short training break. When your pause ends, your subscription automatically reactivates unless you manually disable it.
When cancellation is the right choice
Cancel if you have completed your training goal and do not plan to return to structured workouts in the foreseeable future, if your budget cannot sustain the renewal rate and no cheaper alternative meets your needs, or if you've genuinely shifted to a different fitness approach. If you've tried Centr for a full month or more and rarely use it, cancellation frees cash flow for services you actually use.
Avoiding charges after cancellation
Taking proactive steps ensures no unexpected charges appear on your bank statement after you've cancelled.
Checklist before you cancel
- Verify which platform processes your subscription (website, Apple App Store or Google Play Store)
- Check your next renewal date by logging into your account or reviewing your most recent invoice
- Calculate whether you should cancel immediately or wait until after your renewal date (if you want to use the remaining days)
- Confirm your preferred cancellation date and the exact process for that platform
- Take a screenshot of your subscription settings before cancelling
- Complete cancellation at least 24 hours before your renewal date
Checklist after you cancel
- Save your cancellation confirmation email in a dedicated folder
- Log back into your account after 1 to 2 hours to verify the subscription is marked as cancelled
- Wait for your renewal date to pass and confirm no charge posts to your payment method
- If a charge appears after cancellation, contact your bank immediately to dispute it
- Keep all documentation (emails, screenshots, invoices) for 12 months
Your final step: protect your consumer rights
Cancelling Centr is straightforward when you follow the platform-specific steps outlined above and keep your confirmation documents. In New Zealand, the Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect your right to cancel subscriptions and recover unauthorised charges. If Centr refuses a legitimate cancellation or refund request, the Commerce Commission (comcom.govt.nz) is your escalation authority.
Yafee has helped thousands of consumers cancel subscriptions cleanly by applying the same methodical approach outlined here: identify your subscription platform, follow the exact steps for that platform, keep your confirmation, and verify no unexpected charges post to your payment method. Use the checklist in the section above before you click cancel, and file your confirmation email away for your records.
If you need further guidance on cancelling Centr or disputing charges, Yafee provides detailed cancellation guides for over 200 subscription services and digital products. Visit yafee.com to explore your options and ensure you retain full control over your digital subscriptions and spending.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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