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Frequently asked questions
Cancel Audible: The Right Way
How to cancel Audible in canada and keep your audiobooks
What Audible is and why canadians use it
Audible is Amazon's audiobook and spoken-word streaming service, available to Canadian subscribers through Audible.ca. You gain access to a vast catalog of audiobooks, podcasts, and audio series, plus monthly or annual credits to purchase premium titles. Many Canadians enjoy Audible during commutes, workouts, or while managing household tasks-but subscription costs accumulate, and you might be ready to pause or cancel.
Whether your listening habits have shifted, your budget has tightened, or you've found a better alternative, Yafee understands that cancellation should be straightforward. This guide walks you through every cancellation method, refund rules, and your consumer rights in Canada so you can exit confidently.
Audible pricing in canada and plan options
Audible offers flexible subscription tiers, each with different credit allowances and billing cycles. Here's what you pay in Canadian dollars:
| Plan | Price (CAD) | Billing period | What you get |
|---|---|---|---|
| Premium Plus (1 credit/month) | $14.95 | Monthly | Audible Plus catalog plus 1 credit per month; cancel anytime |
| Premium Plus (2 credits/month) | $25.95 | Monthly | Audible Plus catalog plus 2 credits per month |
| Premium Plus Annual (12 credits/year) | $162.95 | Annual | Audible Plus catalog plus 12 credits per year |
| Premium Plus Annual (24 credits/year) | $287.95 | Annual | Audible Plus catalog plus 24 credits per year |
| Introductory offer | $0.99 | 3 months, then $14.95/month | New subscribers only; auto-renews after promotional period ends |
Should you cancel Audible, or pause instead?
Before you commit to cancellation, consider whether pausing your subscription makes sense. If you've simply run out of time to listen, contacting Audible support may reveal options for temporary membership suspension. Yafee recommends checking your listening history first: if you haven't opened the app in two months, cancellation is probably the right call.
Cancelling Audible means losing your active membership benefits, but you keep all audiobooks you've purchased outright. Any unused credits expire, so if you have credits remaining, you have until cancellation becomes effective to spend them on titles you actually want to hear.
Your consumer rights and legal position
In Canada, your right to cancel Audible is protected by federal and provincial consumer protection legislation.
Consumer protection act and your cancellation rights
Under the Consumer Protection Act (applicable in Ontario and similar legislation in other provinces), you have the right to cancel a distance or online contract within 14 days of subscription activation-no penalty, no justification required. Audible's terms must comply with this framework. Furthermore, under the Competition Act, Audible cannot impose unfair penalties for cancellation or auto-renew charges without explicit, prior consent from you.
Your legal position: You may cancel Audible without penalty at any time. If you subscribed fewer than 14 days ago, you are entitled to a full refund under provincial consumer protection law. If you're within your 30-day trial period, cancellation is automatic and no refund is required (you've used the service). For monthly or annual subscriptions beyond the trial, Audible's refund policy applies; unused credits generally do not generate refunds, but you may be entitled to a pro-rated refund if cancellation occurs during a billing cycle, depending on Audible's terms and your province.
Your recourse if Audible refuses cancellation
If Audible blocks your cancellation, delays a refund beyond 30 days, or misrepresents cancellation terms, escalate to your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact the Office of the Superintendent of Real Estate or your provincial Ministry of Attorney General. In Quebec, contact the Office de la protection du consommateur. Yafee advises documenting all communication with Audible-save screenshots, emails, and the dates of your cancellation requests-before escalating.
How to cancel Audible on every platform
Cancellation steps depend on how you're billed-directly through Audible, Apple, or Google Play.
Cancel Audible through the website (Audible.ca)
This is the fastest and most straightforward method if you subscribed directly through Audible. Log in to your account and navigate to your membership settings.
- Go to Audible.ca and sign in with your Amazon or Audible account credentials.
- Click on your account icon or username in the top right corner.
- Select "Account Details" from the dropdown menu.
- Find and click "Membership Details" or "Manage Your Membership."
- Look for the "Cancel membership" button or link.
- Audible will ask you to confirm your cancellation.
- You may see a retention offer (a discount to keep your account active). Decline it if you're certain about cancelling.
- Confirm your cancellation by clicking the final "Cancel" or "Confirm cancellation" button.
- Check your email for a cancellation confirmation receipt. Save this for your records.
Cancel Audible through apple (iOS app)
If you subscribed via Apple's App Store, you must cancel through Apple's settings, not within the Audible app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen (Apple ID account).
- Select "Subscriptions."
- Find "Audible" in the list of active subscriptions.
- Tap "Audible" and then "Cancel Subscription."
- Apple will confirm the cancellation and show your final billing date.
- Verify the cancellation by checking your Apple account confirmation email.
Cancel Audible through google play
If you subscribed via Google Play on an Android device, cancel within the Google Play app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" > "Subscriptions."
- Find "Audible" in your active subscriptions.
- Tap "Audible" and then "Cancel subscription."
- Google Play will ask why you're cancelling and may offer a discount. You may ignore both and proceed to cancellation.
- Confirm the cancellation and check your email for a receipt.
Cancel Audible by phone
If you prefer to speak with a representative, contact Audible's Canadian customer service line. While Audible does not publish a dedicated Canadian phone number, you may contact Amazon Canada's general support (which handles Audible inquiries) or access the live chat feature through Audible.ca.
- Log into your Audible.ca account.
- Navigate to "Account Details" > "Contact Us" or "Help."
- Select "Live Chat" to speak with a representative immediately, or request a callback.
- Tell the representative you wish to cancel your subscription and ask for a cancellation confirmation number.
- Request a confirmation email. Save it for your records.
Cancel Audible by mail (US address, registered mail)
Audible does not publish an official Canadian mailing address for cancellation. If you choose to cancel by post, send registered mail (with signature confirmation) to Audible's US headquarters. This method is slower and less reliable than online or phone cancellation, but it creates a legal paper trail.
Send a brief letter stating your name, email address, Audible account number, and the phrase "I hereby cancel my Audible subscription, effective immediately" to the address listed at the end of this guide. Use Canada Post's registered mail service (Livraison recommandée) to ensure tracking and proof of delivery. Allow 10-14 business days for processing after Audible receives your letter.
Timeline and what happens after cancellation
Understanding the cancellation timeline helps you plan your final listening days and protect your library.
When your cancellation takes effect
Cancellation timing depends on your billing cycle. If you cancel mid-month on a monthly subscription, your membership remains active until the end of that billing month (the date your next charge would have occurred). You retain full access to your audiobooks and credits until that final date. If you cancel on an annual plan, you retain access until your annual renewal date-which may be several months away.
Yafee advises cancelling early in your billing cycle (the first week after charging) if you want immediate access termination. Conversely, if you want to hear audiobooks through your paid period, cancel near the end of your cycle.
What happens to your audiobooks and credits
All audiobooks you've purchased with credits remain in your library after cancellation-you do not lose them. You can download purchased audiobooks to your device and listen offline indefinitely, even after your subscription ends. Unused monthly or annual credits expire on your cancellation date and generate no refund. If you have 3 unused credits and you cancel, those 3 credits are forfeited.
Action: Before cancelling, review your account and spend any remaining credits on audiobooks you want to keep. Log into Audible.ca, navigate to "My Credits," and purchase titles you've been considering. This maximizes the value of your final subscription payment.
Can you rejoin Audible after cancellation?
Yes. Audible does not lock you out after cancellation. You can reactivate your subscription at any time-but Audible may not honour any introductory offer you previously used. Your library of purchased audiobooks will reappear in your account once you resubscribe. New subscribers may qualify for Audible's current promotional rate (for example, $0.99 for 3 months); returning subscribers are not guaranteed the same deal.
Refund policy and what you're entitled to receive
Audible's refund rules depend on when you cancel and your province's consumer protection law.
Refunds within the trial or 14-day window
If you cancel during Audible's promotional period (typically $0.99 for 3 months) or within 14 days of first subscription, you are entitled to a full refund under the Consumer Protection Act. You must not have used the service significantly during this window. Audible typically processes trial cancellations as "no charge" rather than a refund-your $0.99 or initial charge disappears from your billing history.
Refunds after the trial period
Once you exit the trial or initial 14-day window, Audible's standard refund policy applies. Audible does not refund unused monthly or annual credits. However, if you cancel mid-month on a monthly plan, you may be entitled to a pro-rated refund for days remaining in your billing cycle, depending on Audible's merchant agreement and your provincial law. Similarly, if you cancel within 30 days of an annual renewal charge, some provinces permit you to request a pro-rated refund.
Refund request process: If you believe you qualify for a partial refund, contact Audible support within 30 days of your cancellation and explain the circumstance. Audible will review your account and may issue a refund to your original payment method (credit card, Amazon Pay, or Apple/Google account) within 5-10 business days. Do not expect a refund unless you explicitly ask.
Refunds for technical issues or service failure
If Audible fails to deliver service (the app crashes repeatedly, audiobooks won't download, the Audible Plus catalog is unavailable for days), you may request a refund or credit as compensation. Document the issue with screenshots and timestamps, then email Audible support. Yafee advises framing this as a service-failure complaint rather than a general cancellation-Audible is more likely to issue a credit or partial refund to resolve a specific problem.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can delay the process or cost you money. You are not alone if you've hesitated-thousands of Yafee users navigate these pitfalls every month.
Mistake 1: cancelling through the app instead of account settings
The Audible app does not have a cancellation button. If you open the app and look for a "Cancel subscription" option, you won't find it. You must log into Audible.ca through a web browser or manage your subscription through Apple/Google settings (if you subscribed that way). Many users believe the app lacks a cancellation feature and wrongly assume Audible is making it hard to cancel-it's simply a design choice to steer you toward the website.
Mistake 2: not checking your unused credits before cancellation
Unused credits expire and are non-refundable. If you cancel with 2 unused credits, you lose $14.95 or more in value. Log into your account, view your credits, and spend them on audiobooks you genuinely want to keep before you cancel. This takes 10 minutes and reclaims your money's worth.
Mistake 3: cancelling during a promotional offer period without confirming the full price
If you subscribed at a promotional rate ($0.99 for 3 months), your first regular charge will be the full price ($14.95/month) unless you cancel before the promotion ends. Many users are shocked by the jump. Check your billing date and cancel a few days early if you don't want to be charged the full price. The confirmation email will state your next billing date clearly.
Mistake 4: assuming your payment method will be charged after cancellation
Once you cancel, Audible stops all charges to your payment method-even if you cancel mid-cycle and retain access until month-end. Your credit card will not be charged on your next renewal date. However, if you reactivate before the month ends, Audible may charge you immediately to reopen the account. Check your billing settings to confirm cancellation has halted all future charges.
Mistake 5: not saving your cancellation confirmation
Save every confirmation email or screenshot of your cancellation. If Audible charges you again or claims you never cancelled, your confirmation is your proof. Take a screenshot of the "Your subscription has been cancelled" message, and forward the confirmation email to your personal email account as a backup.
Comparison: cancelling Audible versus other audiobook services
Audible is not your only option for audiobooks in Canada. Here's how cancellation and pricing compare across platforms:
| Service | Monthly price (CAD) | Trial period | Cancellation ease | Keep downloaded books after cancellation? |
|---|---|---|---|---|
| Audible | $14.95 | 3 months at $0.99 | Online portal, live chat | Yes (purchased only) |
| Scribd | $13.99 | 2 weeks free | Online portal | No |
| Libby (public library) | Free | N/A | No cancellation | Yes (library loans) |
| Kobo Elipsa 2E (e-reader) | $18.99 (select titles) | Varies | Online, email | Yes (purchased) |
| Google Play Books | Varies by title | N/A | No subscription | Yes (purchased) |
Audible remains the largest audiobook platform in Canada, with the broadest catalog and highest production values. However, if cancellation anxiety is a concern, consider Libby (the free public library app) or purchasing individual audiobooks through Google Play Books or Apple Books, which require no subscription or cancellation.
How yafee helps you cancel with confidence
Audible subscription cancellation should never be a source of stress. Yafee has helped thousands of Canadian consumers cancel Audible, recover pro-rated refunds, and transition to alternatives without losing their audiobook libraries. Our contract law specialists review your Audible account terms, confirm your cancellation rights under provincial consumer protection law, and escalate on your behalf if Audible refuses to process your request.
If you're uncertain whether you qualify for a refund, hesitant about losing access to your library, or concerned that Audible is blocking your cancellation, Yafee's legal advisors are available to review your situation at no cost. We provide step-by-step guidance tailored to your province and billing method, ensuring you cancel correctly the first time.
Cancellation checklist and contact information
Before you submit your cancellation, use this checklist to ensure you're prepared.
- Log into Audible.ca and confirm your next billing date.
- Review your unused credits and spend them on titles you want to keep.
- Download any audiobooks you've purchased to your device for offline access.
- Choose your cancellation method: website, app store, phone, or mail.
- Complete the cancellation process and save the confirmation email or screenshot.
- Check your billing email within 24 hours to confirm no new charge is pending.
- If Audible charges you after cancellation, contact support within 5 days and reference your cancellation confirmation.
Audible canadian contact information
Website cancellation: Audible.ca > Account Details > Membership Details > Cancel membership
Live chat: Audible.ca > Help > Contact Us > Live Chat (available during business hours)
Email support: Use the contact form at Audible.ca; Amazon responds within 2-3 business days
Phone support (routed through Amazon Canada): Contact Amazon Canada customer service at 1-866-216-1072. Press the menu option for Audible and request a specialist.
Mailing address (US headquarters, registered mail only): Audible, Attn: Customer Service, 1 Washington Park, Newark, NJ 07102, USA. Send via Canada Post registered mail with signature confirmation (Livraison recommandée avec signature). Include your full name, email address, and Audible account number. Allow 10-14 business days for processing.
Provincial consumer protection authorities:
- Ontario: Ministry of Government and Consumer Services, 1-800-889-9768
- British Columbia: Ministry of Attorney General, 1-855-209-7838
- Quebec: Office de la protection du consommateur, 1-800-265-2008
- Alberta: Fair Trading Act, Service Alberta, 1-877-427-4088
- Canada (federal): Competition Act violations-Competition Bureau, 1-800-348-5358
Audible cancellation is now within your control. Follow the steps above, save your confirmation, and you'll retain your purchased audiobooks while ending your subscription cleanly. Yafee remains your resource if Audible disputes your cancellation or refuses a refund-our legal team has successfully resolved thousands of cases across Canada and stands ready to support you at yafee.com.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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