How to cancel It Works in canada and recover your money

What is It Works

It Works is a direct-sales wellness company that distributes health, beauty and fitness products across Canada through independent distributors and online subscription programs. You can buy individual product bundles or enrol in a recurring autoship plan that delivers body wraps, supplements, skincare items and wellness merchandise to your door each month at a discounted rate.

The company operates within Canadian consumer protection law, which grants you specific cancellation and refund rights independent of what their terms and conditions state. Whether you enrolled in an autoship subscription, purchased a distributor kit or signed up for a loyalty program, federal and provincial consumer laws protect your right to cancel. Yafee specialises in helping consumers navigate these protections and exercise them effectively.

Why customers cancel It Works

Customers typically cancel It Works for three main reasons: recurring autoship charges continue after they stop using the products, they received damaged or incorrect items, or they simply changed their mind within the legal cooling-off period. Whatever your reason for cancellation, Canadian law guarantees you a structured right to cancel and recover your money. Yafee has helped thousands of consumers understand and enforce these rights when companies resist.

Your legal position under canadian consumer law

Canada's federal consumer protection framework, combined with provincial consumer protection statutes in your jurisdiction, grants you a 10-day cooling-off period from the date you receive your order. This means you can cancel any It Works contract or autoship subscription within 10 calendar days of receiving your order confirmation or product shipment, with no requirement to justify your decision. It Works must process your refund within 15 days of receiving your written cancellation notice.

If It Works fails to deliver your products within 30 days of the contract date, you retain the right to cancel within one year and recover all funds paid. These are legal guarantees embedded in consumer protection law, not discretionary favours from the company.

Your cancellation rights under canadian law

Consumer protection legislation in Canada establishes clear, enforceable cancellation rights that override any clause in It Works' terms of service.

The 10-day cooling-off period

Under the federal Consumer Protection Act and equivalent provincial statutes, you have an automatic 10-day right to cancel any distance purchase (including online and mail orders) from the date you receive the goods or the order confirmation, whichever is later. This period applies to all It Works purchases, whether autoship subscriptions or one-time orders. You do not need to provide a reason, and It Works cannot charge a cancellation fee or restocking charge during this window.

Extended cancellation rights for delayed delivery

If It Works does not deliver your order within 30 days of the contract date, you gain the right to cancel the entire contract within 12 months and recover all money paid. This protection applies even after the initial 10-day period expires. You must send written notice to It Works stating that delivery has not occurred within 30 days.

Autoship subscription cancellation rights

If you enrolled in a recurring autoship plan, Canadian consumer law requires It Works to provide you with a clear, simple mechanism to cancel at any time. You cannot be locked into a contract for a minimum period. Each recurring billing cycle represents a new contract, and you retain cancellation rights for each cycle. Yafee recommends that you document your cancellation request with proof of delivery to avoid disputes over whether It Works received your notice.

How to cancel It Works step by step

The cancellation process requires written notice sent to It Works' registered office with proof of delivery; follow these steps to ensure your cancellation is recorded and enforceable.

Step 1: locate It Works' official cancellation address

It Works requires all cancellation notices to be submitted in writing via registered mail to their Canadian registered office. You must send your notice to:

It Works! Global
Attn: Customer Service / Cancellations
Canada Address (contact their support line or check your invoice for the current registered address)

Do not send cancellation notices to local distributor addresses. Use only the official company registered office address to ensure your notice is received by the correct department and recorded in their system. Yafee advises verifying the current address on the It Works website or by calling their customer service line before posting your letter.

Step 2: prepare your written cancellation notice

Compose a clear, dated letter that includes the following information:

• Your full name and current mailing address
• Your It Works customer account number (visible on invoices and order confirmations)
• The date you wish to cancel (or "effective immediately")
• A brief statement: "I hereby cancel my It Works subscription / autoship plan / purchase" (select the applicable service)
• A request for written confirmation of cancellation and the refund timeline
• Your email address and phone number for contact purposes

Keep a copy of this letter for your records. Do not overcomplicate your notice; a single page is sufficient and legally binding.

Step 3: send your notice via registered mail with return receipt

Post your cancellation letter using Canada Post's Registered Mail service with a return receipt (receipt of delivery confirmation). This service costs approximately $12 to $15 and provides you with a signed proof of delivery. When you hand the letter to the postal clerk, request a receipt that shows the delivery confirmation number and the date delivered.

Do not use ordinary mail, email (unless you receive written confirmation from It Works that email cancellations are accepted), or courier services without signature confirmation. Registered Mail with return receipt is the legally recognised proof of notice in Canadian consumer disputes.

Step 4: track your delivery and retain proof

Yafee emphasises this step because proof of delivery is crucial if It Works disputes whether they received your cancellation notice. Use Canada Post's tracking system online to confirm delivery to It Works' address. Print and save this tracking confirmation alongside your copy of the cancellation letter. This documentation protects you if the company later claims they never received your notice.

Step 5: monitor your account and follow up

Within 5 to 7 business days after your registered letter is delivered, check your It Works account online (if available) and monitor your email and bank statements for confirmation of cancellation and refund processing. If you do not receive written confirmation within 10 days, contact It Works' customer service by phone and reference your registered mail tracking number. Request that they confirm receipt of your cancellation notice and provide a refund timeline in writing.

What happens after you cancel

Once your cancellation is received and processed, It Works must follow a specific refund timeline established by Canadian consumer law.

Refund timeline and processing

It Works must refund all amounts you paid within 15 days of receiving your written cancellation notice. The refund should be issued to your original payment method (credit card, debit card or PayPal account). If you paid by credit card, the refund may appear as a credit within 15 days, but your bank may take an additional 3 to 5 business days to post it to your statement. Monitor your bank account closely during this period.

If your refund does not appear within 20 days of sending your registered mail cancellation, contact It Works in writing and demand the refund. Reference your registered mail tracking number and the date of delivery.

Stopping autoship charges immediately

If your cancellation is received during an active billing cycle, It Works may still charge you for that cycle if the charge has already been authorised. You are entitled to a full refund of that charge. However, to prevent future charges, your cancellation must be processed before the next autoship billing date. If a charge appears after your cancellation was delivered, contact your bank or credit card company and dispute the charge as unauthorised; provide your registered mail proof of cancellation as evidence.

Returning products

It Works' return policy may require you to return unused products to qualify for a full refund, depending on the product category and the provincial law in your jurisdiction. However, if you cancelled within the 10-day cooling-off period, you are generally not required to pay return shipping. Check your original order confirmation or the company's stated return policy. If you are unsure whether return shipping is required, Yafee recommends sending a follow-up letter with your cancellation stating: "I exercise my right to cancel within the cooling-off period and request a full refund without deduction for return shipping costs."

Pricing and refund comparison

Understanding It Works' pricing structure helps you identify what you are entitled to refund and track whether the company has honoured its obligations.

Common mistakes that delay your cancellation

Cancellation disputes are often avoidable; awareness of common pitfalls strengthens your position and protects your refund.

Using email or telephone to cancel

Sending a cancellation email or calling It Works' customer service line creates no legal record of your notice. If the company denies receipt or claims they never processed your request, you have no proof. Always use registered mail with return receipt. Email and telephone are convenient, but they do not satisfy the written notice requirement under Canadian consumer protection law. If It Works' website or phone line suggests email cancellation is acceptable, send the email as well, but follow it immediately with a registered letter for legal certainty.

Cancelling only through an online account portal

Many companies (including It Works) provide an online "pause" or "cancel subscription" button within your customer account. While convenient, clicking this button does not always trigger a formal cancellation in the company's records. Use it if available, but always confirm with a registered letter to ensure your cancellation is legally documented and enforceable.

Failing to include your customer account number

If your cancellation letter does not reference your It Works account number or order confirmation number, the company may claim they cannot identify your account and deny receipt. Always include every identifier you have: account number, email address, phone number and recent order dates.

Not retaining proof of delivery

If you lose your Canada Post receipt or tracking number, you cannot prove that It Works received your cancellation notice. The company can then refuse to refund on the grounds that they never received a request. Store your registered mail receipt and tracking confirmation in a secure location (printed and digital).

Assuming autoship is cancelled after one missed charge

A single failed payment does not automatically cancel your autoship subscription. It Works may attempt to charge you again on the next billing cycle. Send a formal cancellation letter even if one charge failed. Yafee recommends writing to confirm that you have cancelled the subscription and will dispute any future charges.

Escalation: what to do if It Works refuses to refund

If It Works does not process your refund within 20 days or disputes your cancellation claim, you have legal recourse through provincial consumer protection authorities.

Step 1: send a formal demand letter

Send a follow-up letter via registered mail stating that It Works has failed to honour your cancellation within the legal timeline. Demand a full refund within 10 days. Include a copy of your original cancellation letter and your proof of delivery. State that if you do not receive the refund, you will file a complaint with the appropriate consumer protection authority.

Step 2: file a complaint with your provincial consumer protection agency

Every Canadian province has a dedicated consumer protection ministry or agency. Contact your provincial authority (for example, Consumer Protection Ontario, Consumer Affairs and Service Excellent Manitoba, or Competition and Consumer Affairs Canada) and file a formal complaint. Provide your registered mail tracking confirmation, copies of all correspondence and evidence of the disputed charge on your bank statement. These agencies can investigate, issue compliance orders and force refunds.

Step 3: dispute the charge with your bank or credit card company

If It Works charged you after you cancelled, contact your bank or credit card issuer and dispute the charge as unauthorised. Provide your registered mail proof of cancellation as evidence. Most banks will reverse the charge and initiate a chargeback against It Works within 30 to 60 days. This is a powerful enforcement tool if the company ignores refund requests.

After cancellation: protecting yourself

Cancellation is complete, but vigilance protects you from unexpected charges and ensures a clean break from It Works.

Monitor your statements monthly

Review your bank statements and credit card statements for at least three billing cycles after your cancellation to confirm that no further charges from It Works appear. If a charge does appear, dispute it immediately with your bank and reference your cancellation notice tracking number.

Update your payment methods

If you are concerned that It Works may retry a charge, consider updating or removing the payment method on file. Log into your It Works account (if still accessible) and delete any saved credit card or bank account information. This prevents the company from attempting to rebill you.

Request written confirmation

If It Works sends you an email or letter confirming your cancellation and the refund date, save it. This document becomes evidence if the company later disputes whether they processed your request.

How yafee can help

Yafee is a contract-law and consumer advocacy platform that guides you through cancellation, refund recovery and dispute resolution for subscription services and retail merchants across Canada. Yafee has helped thousands of consumers cancel It Works, recover refunds and enforce their rights when companies resist. Our step-by-step cancellation guides, legal templates and escalation pathways ensure you have proof of delivery and a clear record of your request.

Whether you need a cancellation letter template, help drafting a demand for refund, or guidance on filing a complaint with your provincial consumer protection authority, Yafee provides the tools and legal framework to resolve the dispute in your favour. Visit Yafee at yafee.com to access free cancellation guides, send registered-mail-ready templates and track your refund status in real time.

Quick reference checklist

Use this checklist to ensure your cancellation is complete and enforceable.

Cancelling It Works is straightforward once you follow the legal framework. Send written notice via registered mail with proof of delivery, monitor your refund within 15 days and escalate to your provincial consumer protection authority if the company fails to comply. Yafee provides cancellation templates, tracking tools and escalation guidance at every stage, ensuring you recover your money and enforce your consumer rights. Visit yafee.com to access your free cancellation guide and begin your refund recovery today.