How to cancel It Works and stop auto-renewal charges in the philippines

What It Works is and why cancellation matters

It Works is a United States-based wellness and beauty company that sells supplements, skincare, and body care products through direct sales and online channels. The organisation operates from Palmetto, Florida, and processes returns through a centre in Lawrenceville, Georgia. If you are a customer in the Philippines, you may have enrolled in an auto-renewal subscription without fully understanding the terms, and now face recurring charges you did not authorize.

The critical issue: It Works uses automatic renewal billing for many product lines. This means your account renews at the end of each billing cycle unless you actively cancel before the next charge date. If you do not act before renewal, another charge appears on your card statement, and obtaining a refund becomes significantly harder. Understanding how to cancel It Works properly and early protects your wallet and gives you peace of mind.

How the auto-renewal model works

When you purchase from It Works, the checkout screen may present the transaction as a one-time purchase. Nevertheless, the terms of service state that subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. Many customers discover this charge only when reviewing their bank statement.

The company lists no cancellation fees in its public terms. However, the real problem is not the fee-it is the lack of transparency. If you do not cancel before your renewal date, you are billed. If you then request a refund, It Works may decline because the transaction is already complete. Speed and clarity save you money.

Common products and pricing in PHP

It Works sells products including the Ultimate Body Applicator (approximately PHP 5,594) and Hair Skin Nails Supplement (approximately PHP 3,390), listed as one-time purchases on the website. Many customers, however, enrol in subscription programs without reading the fine print. The price displayed at checkout is not always the final charge you will face over time.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you purchase goods and services. This law grants you the right to accurate product information, fair pricing, and freedom from deceptive practices.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, merchants must clearly disclose all material terms of a transaction before you commit to purchase. For auto-renewal subscriptions, this means It Works must inform you in plain language that charges will repeat automatically unless you cancel. If the company failed to disclose this clearly at the point of sale, your cancellation is backed by law.

Your legal position: If It Works did not display renewal terms prominently before you entered payment details, the company is in breach of consumer protection law. You may request a full refund of all charges, not just the current one. Yafee recommends documenting what appeared on your checkout screen as evidence if you need to escalate.

Enforcement and escalation routes

If It Works refuses to cancel or refund your charges, you may file a complaint with the National Bureau of Investigation (NBI) Consumer Protection Division or the Department of Trade and Industry (DTI). These agencies investigate unfair trade practices and have the power to issue cease-and-desist orders against companies that violate consumer law.

Yafee advises you to keep copies of all email correspondence, bank statements showing charges, and screenshots of the product page. If the company ignores your cancellation request, these documents become evidence in a formal complaint. The DTI takes auto-renewal violations seriously and has previously obtained refunds for Filipino consumers.

Methods to cancel It Works from the philippines

It Works does not publish a single, clear cancellation method for customers in the Philippines. You have several channels, and using more than one increases the likelihood of success.

Contact via official customer support

It Works operates a United States-based customer support team Monday to Friday, 8:00 AM to 8:00 PM Pacific Standard Time (PST), and Saturday to Sunday, 8:00 AM to 5:00 PM PST. For you in the Philippines, this means contacting support very early in the morning or late at night to reach them during business hours.

Telephone support is available at the U.S. headquarters number. Email support is slower but creates a written record. Yafee recommends using email so you have proof of your cancellation request, even if it takes longer to receive a response.

Request cancellation via your account portal

If you created an online account on the It Works website, log in and navigate to your subscription or billing settings. Many direct-sales companies place a self-service cancellation link in the customer dashboard. Look for tabs labelled "Manage Subscription," "Billing," or "Account Settings." If you find a cancellation button, click it immediately and save the confirmation page.

Send a written cancellation request

Post a registered letter to It Works' U.S. headquarters address. This method is slower but creates irrefutable proof that you requested cancellation. Yafee recommends this approach if customer support has already ignored your phone or email requests.

Step-by-step cancellation process

Follow this procedure to cancel your It Works subscription and stop future charges before your next renewal date.

Step 1: gather your account details before you start

1. Locate your account number or email address associated with your It Works account.
   • Check your order confirmation email or invoice PDF.
   • Look for a customer ID number in your account profile or billing statement.
2. Note your current billing cycle end date.
   • Review your most recent bank or credit card statement to find the charge date.
   • Count forward 30 days (or your billing cycle length) to estimate your next renewal.
3. Screenshot or save the product pages showing the subscription term.
   • If the cancellation fails, you will need evidence that auto-renewal was not clearly disclosed.

Step 2: contact It Works customer support via email

1. Visit the It Works website and locate the "Contact Us" form or email address.
   • Most companies list support contact details in the footer or under a Help section.
2. Compose a clear, concise email with the subject line "Subscription cancellation request - [Your account number]."
   • Example: "I request immediate cancellation of my subscription effective today. My account number is [12345]. Please confirm cancellation in writing and confirm no further charges will be applied."
3. Include your full name, account number, email address, and the date you want cancellation to take effect.
   • Request cancellation at least 7 days before your next billing date to ensure processing time.
4. Send the email and keep a copy for your records.
   • Do not delete the sent-items folder; you may need to prove you sent this email.

Step 3: follow up by phone if email does not receive a response within 48 hours

1. Call It Works customer support during their operating hours.
   • Calculate the time difference: Philippine time is UTC+8. Pacific Standard Time (PST) is UTC-8. You are 16 hours ahead. If it is 9:00 PM in Manila, it is 5:00 AM the same day in Florida.
   • Call early morning (5:00-7:00 AM Manila time) to catch the U.S. support team at the start of their shift.
2. Provide your account number and request cancellation verbally.
   • Ask the representative to provide a confirmation number or reference for your cancellation.
3. Ask the representative to send a written confirmation email confirming cancellation and the effective date.
   • Do not hang up until you have promised follow-up documentation.

Step 4: send a registered letter if customer support does not respond

1. Prepare a formal cancellation letter addressed to It Works headquarters.
   • Address: It Works, Palmetto, Florida, 34221, United States of America.
2. Type or write the letter clearly, including:
   • Your full name and address.
   • Your account number or email address registered with It Works.
   • The statement: "I hereby request immediate cancellation of my subscription effective immediately. No further charges should be applied to my account after the date of this letter."
   • The date you sent the letter.
   • Your signature.
3. Send the letter via registered mail with return receipt.
   • The Philippine Post Office will confirm delivery, giving you legal proof.
   • Keep the receipt and delivery confirmation in a safe place.

Step 5: monitor your account and card statements

1. Log into your It Works account and verify your subscription status shows "Cancelled."
   • Take a screenshot of this confirmation page and save it.
2. Check your credit card or bank statement on your next billing date.
   • Confirm that no charge appears on the expected renewal date.
3. Wait 30 days after cancellation before assuming it is complete.
   • Sometimes charges appear as pending before they clear; patience confirms success.

If a charge still appears after you cancel

Even after following these steps, some customers report unauthorised charges. Your response depends on how quickly you act.

Dispute the charge with your bank immediately

Contact your bank or credit card issuer within 60 days of the unauthorised charge. Under Philippine banking regulations, you have the right to dispute charges you did not authorize. Provide your bank with copies of your cancellation request emails, screenshots of the cancellation confirmation, and your written letter to It Works.

Your bank will then initiate a dispute (often called a "chargeback") with It Works. The company must prove you authorized the charge. If your documentation shows you cancelled before the charge date, your bank will likely reverse the transaction and return the funds to your account within 30 days.

File a complaint with the DTI if the charge was not reversed

If your bank refuses to reverse the charge or It Works provides proof of authorization you did not give, file a formal complaint with the Department of Trade and Industry (DTI). Yafee recommends this step when the charge exceeds PHP 10,000 or when It Works has refused multiple cancellation requests.

The DTI will investigate whether It Works violated the Consumer Act of the Philippines by failing to disclose auto-renewal terms or by ignoring your cancellation request. If the agency finds the company at fault, it may order a refund and levy a fine against It Works.

Common cancellation mistakes to avoid

You are not alone in struggling to cancel It Works; thousands of consumers in the Philippines face the same barriers. These mistakes are easy to make, but avoiding them saves you time and money.

Assuming cancellation is automatic after requesting it

Many customers send a cancellation email and assume it is done. In reality, It Works requires you to confirm cancellation in writing from their team. If you do not receive a written confirmation within 48 hours, follow up by phone. Do not wait until after your renewal date to check-by then, you will have another charge to fight.

Cancelling your account without cancelling your subscription

It Works separates account deactivation from subscription cancellation. You can close your account and still have an active subscription that charges you. Specifically request subscription cancellation, not just account closure. Use the phrase "Cancel my subscription" in all communications, not simply "Close my account."

Missing the cancellation deadline

Auto-renewal charges trigger at the end of your billing cycle. If you cancel one day after your renewal date, the charge has already been applied. Yafee recommends cancelling at least 7 days before your next billing date. If you are unsure of your exact renewal date, call customer support to confirm it before you submit your cancellation request.

Relying only on phone support without written proof

If you cancel only by phone and It Works later claims you never requested it, you have no evidence. Always request written confirmation via email. If the representative refuses to send one, escalate to a supervisor. A company that will not provide written confirmation is one that does not intend to honour your cancellation.

Refunds and chargeback eligibility

Cancellation and refunds are separate issues. Stopping future charges is one battle; recovering charges already applied is another.

When It Works will issue a refund

It Works offers a 60-day money-back guarantee on products if you are unsatisfied, according to publicly available statements. Nevertheless, this guarantee applies only to one-time purchases, not to subscription renewals. If you request a refund for a renewed subscription charge, the company may refuse on the grounds that you authorized the transaction by failing to cancel.

Your only option then is a chargeback. Contact your bank within 60 days of the charge and provide evidence that you cancelled before the charge date. The bank will recover the funds if It Works cannot prove you authorized the charge after receiving your cancellation request.

Chargeback eligibility under philippine banking law

The Bangko Sentral ng Pilipinas (BSP) regulates consumer dispute resolution for card transactions. You have the right to dispute any charge you did not authorize. A charge applied after you submitted a written cancellation request is unauthorised, even if It Works claims you signed up for auto-renewal. Your cancellation request overrides the original authorization.

To succeed in a chargeback, provide your bank with all of the following: the original confirmation email showing you cancelled, screenshots of your cancellation confirmation from the company, and your credit card statement showing the disputed charge. Banks typically process chargebacks within 30 days.

What to expect after cancellation

Your cancellation is not complete until you see the evidence in your account and on your bank statement. Plan for these steps in the days and weeks ahead.

Written confirmation from It Works

Expect an email from It Works confirming your cancellation within 24-48 hours of your request. This email should include your account number, the effective cancellation date, and a statement that no future charges will be applied. Save this email permanently; it is your proof of cancellation if a dispute arises.

Account status change

Log into your It Works account and confirm that your subscription status shows "Cancelled" or "Inactive." Your billing section should no longer display a next renewal date. Screenshot this page as additional evidence.

Absence of charges on your billing cycle date

On your next billing date, check your bank or credit card statement to confirm no charge appears. It can take 24-48 hours for transactions to post to your statement, so wait two full business days after your renewal date before concluding the cancellation failed.

Yafee resources for ongoing support

If you cancel successfully, you are done. However, if a charge appears after your cancellation confirmation, Yafee provides step-by-step guidance on disputing the charge with your bank and filing a DTI complaint. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by following a clear, documented process.

Comparison of cancellation channels

Each cancellation method has advantages and drawbacks. Choose the one that best fits your situation and timeline.

Addressing common concerns

Will It Works charge a cancellation fee?

It Works does not publicly list a cancellation fee in its terms of service. Under the Consumer Act of the Philippines, the company cannot charge a fee for cancelling an auto-renewal subscription that was not clearly disclosed at the point of sale. If It Works claims you owe a cancellation fee, dispute it and contact the DTI.

What if i only want to pause my subscription, not cancel it?

It Works does not appear to offer a pause or suspend function. You must cancel the subscription entirely. If you want to reactivate later, you can place a new order and re-enrol in a subscription at that time.

Can i cancel if i am still within a promotional period?

Yes. The Consumer Act of the Philippines does not allow companies to lock you into auto-renewal for promotional offers. You retain the right to cancel at any time before the next renewal charge.

Cancellation address and contact information

Use these official contact details to cancel your It Works subscription.

Mailing address

It Works Global
Palmetto, Florida 34221
United States of America

Email

Customer support email is available through the It Works website contact form or by navigating to the Help section.

Telephone

U.S. customer support line (available during PST business hours; call early morning Manila time for accessibility).

Online account portal

Log into your It Works account at the company website and look for Manage Subscription or Account Settings to attempt self-service cancellation.

Summary and next steps

Cancelling It Works requires persistence because the company operates from the United States and does not clearly highlight cancellation options to customers in the Philippines. Nevertheless, you have legal rights. The Consumer Act of the Philippines requires It Works to disclose auto-renewal terms clearly and to honour cancellation requests promptly.

Your action plan: (1) gather your account details and billing cycle date; (2) email customer support with a clear cancellation request; (3) call by phone if you do not receive written confirmation within 48 hours; (4) send a registered letter if the company ignores both channels; (5) monitor your account and bank statement for confirmation; (6) dispute any unauthorised charge with your bank within 60 days; (7) file a DTI complaint if your bank refuses to reverse the charge. Yafee provides detailed guides for each of these steps, and Yafee has helped thousands of consumers in the Philippines cancel unwanted subscriptions and recover charges successfully.

Do not wait until your next renewal date. Start your cancellation request today, and verify completion within 7 days. Your wallet depends on it.