How to cancel your It works! subscription in australia and stop unwanted charges

Why you might want to cancel It works!

It Works! is a wellness company that sells skincare products, dietary supplements and a subscription-based membership program called Perks through independent distributors across Australia. The Perks membership operates via two pathways: a one-off upfront fee with no ongoing obligation, or a three-month commitment where the initial fee is waived but you agree to recurring monthly charges and automatic product shipments.

Many Australian customers find themselves locked into unexpected recurring charges, particularly when the enrolment terms were not clearly communicated at the point of purchase. If you've discovered charges appearing on your bank account or credit card that you no longer want, you have clear rights under Australian Consumer Law to cancel your subscription and seek remedies for misleading conduct.

Yafee has created this guide to walk you through every cancellation method available to you, your legal protections, and exactly what to expect when you stop your recurring orders. Whether you enrolled via an independent distributor or directly, this step-by-step approach will help you regain control of your spending and understand your consumer rights under Australian law.

Common reasons australian customers cancel It works!

The primary drivers for cancellation centre on three factors: cost control, disappointing product results and unexpected recurring charges appearing on your statement. A recurring monthly charge of AUD $50, $100 or more across a year can total AUD $600 to AUD $1,200 without delivering the value you anticipated.

Because many customers purchase through independent distributors rather than directly from It Works!, information about renewal dates, ongoing costs and cancellation terms can be difficult to locate. This opacity increases the risk of discovering a charge you did not authorise. Yafee recommends comparing the annual cost of maintaining your Perks membership to purchasing individual products one-off; this calculation often reveals whether the subscription actually saves you money.

Recognising the financial impact

If you enrolled in a three-month Perks commitment without fully understanding the recurring obligation, you are not alone. Many customers report discovering they were automatically enrolled without clear disclosure of the implications. You deserve transparent information and full control over your spending; Yafee exists to help you regain that control and understand your options under Australian Consumer Law.

Your consumer rights and what they mean for you

Under Australian Consumer Law (contained within the Competition and Consumer Act 2010 (Cth)), you have statutory protections that apply to your It Works! subscription, regardless of whether you purchased directly or through a distributor.

Your legal position

You have the right to:

• Cancel a subscription within 14 calendar days of purchase without penalty (unless the service has already commenced with your express consent)
• Receive clear information about ongoing costs, cancellation terms and billing cycles before you commit
• Claim a refund if It Works! engaged in misleading or deceptive conduct when describing Perks membership terms
• Cancel immediately if charges were applied without your express, informed consent

If It Works! fails to honour a cancellation request or continues charging you after you have cancelled, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC enforces Australian Consumer Law and can take action against companies engaging in unfair contract terms or misleading conduct.

Misleading conduct and unfair contract terms

Australian Consumer Law prohibits misleading representations about the cost, cancellation rights and ongoing obligations of a subscription. If you were told the three-month Perks commitment was optional, or if the recurring charges were not prominently disclosed, It Works! may have breached this requirement. Yafee advises that even if you are outside the 14-day window, you can still claim damages or a refund on these grounds.

Unfair contract terms-clauses that create a significant imbalance in the parties' rights and obligations-are also void under Australian Consumer Law. If your Perks agreement contains a term that prevents you from cancelling within a reasonable period, or that imposes excessive early-termination fees, that term may be unenforceable.

How to cancel your It works! subscription in australia

It Works! provides multiple cancellation methods for Australian customers; your choice depends on your access to the account, your communication preference and the urgency of your request.

Step 1: gather your account information

Before you initiate cancellation, collect the following details:

• Your It Works! account email address and password (if you have online access)
• Your order or membership number (visible on your account dashboard or recent invoice)
• The payment method linked to your account (credit card or bank account details)
• Your Perks enrolment date and any renewal or billing cycle dates
• Copies of your original purchase confirmation or Perks membership agreement

Having this information ready will accelerate your cancellation and allow you to clearly reference your account if you need to escalate a dispute.

Step 2: cancel online via the It works! back-office portal

If you have direct login access to your account:

1. Visit the It Works! back-office portal or account dashboard at the website URL associated with your membership
2. Log in using your email address and password
3. Navigate to Account Settings, Membership or Subscription Management (this section title varies by system version)
4. Select the option to Cancel Membership, Cancel Subscription or similar wording
5. Follow the on-screen prompts; you may be asked to provide a reason for cancellation
6. Review the confirmation message and save any reference number or cancellation confirmation email
7. Screenshot or print the cancellation confirmation for your records

This method is the fastest and creates an immediate digital record of your cancellation request. The system will typically confirm cancellation within 24 hours, though processing may take up to 5 business days.

Step 3: cancel via support ticket if you cannot access the portal

If you do not have online access or cannot locate the cancellation option:

1. Visit the It Works! customer support website or support portal
2. Select Help, Support or Contact Us
3. Choose the option to Submit a Support Ticket or Send a Message
4. In the subject line, type "Cancellation Request" or "Cancel My Perks Membership"
5. In the message body, provide the following:
   • Your full name and the email address associated with your account
   • Your membership or order number
   • The date you enrolled in the Perks program
   • A clear statement: "I request to cancel my Perks membership and all recurring charges, effective immediately"
   • Your preferred contact method and phone number
6. Attach a copy of your enrolment confirmation or invoice
7. Send the ticket and keep a copy for your records

It Works! is required to respond to support tickets within 2 business days and confirm cancellation within 5 business days. If you receive no response, escalate to the next method.

Step 4: cancel by telephone

If you prefer real-time confirmation:

1. Call It Works! customer support on the Australian international number listed on your invoice or the It Works! website
2. Have your membership number, email address and enrolment date ready
3. Inform the support representative that you wish to cancel your Perks membership and all recurring charges
4. Ask the representative to confirm the effective cancellation date (this should be immediate or within 24 hours)
5. Request a confirmation email and cancellation reference number
6. Take note of the name and employee ID of the representative, and the time of your call
7. End the call only after receiving written confirmation (email)

Phone cancellation is often the most straightforward method because you can clarify any disputes about billing or outstanding charges directly with a human representative.

Step 5: cancel by postal mail

If you require a formal written record:

1. Draft a letter (or use a template from Yafee if available) with the following content:
   • Your full name and Australian residential address
   • The email address and membership number associated with your It Works! account
   • Your enrolment date and current billing cycle date
   • A clear statement: "I formally request cancellation of my It Works! Perks membership, effective immediately. Please cease all recurring charges and confirm cancellation in writing"
   • The date you are sending the letter
   • Your signature
2. Attach a copy of your enrolment confirmation, most recent invoice and any correspondence with It Works!
3. Send the letter via Australia Post Registered Mail or equivalent tracked service to:
   • It Works! Australia
     Customer Services
     [Address to be confirmed with current It Works! operations team - typically located in major Australian city or via PO Box]
4. Keep the Australia Post receipt and delivery confirmation
5. Follow up by email or phone if you do not receive written cancellation confirmation within 10 business days

Postal mail creates a documented trail that strengthens your position if you later need to escalate to the ACCC or dispute charges on your bank statement.

What happens after you cancel your subscription

After you submit your cancellation request, several actions occur automatically and several depend on your response.

Immediate effects

Upon cancellation, It Works! must stop processing new shipments and halt recurring charges. This should occur within 24 hours of your request if you cancelled online or by phone, or within 5 business days if you submitted a support ticket or postal letter. You will receive a final confirmation email confirming the cancellation date and the cessation of recurring charges.

Your access to member-exclusive discounts and the Perks portal will be revoked. If you are part of an active product shipment cycle, It Works! must not charge you or ship you products after the cancellation date you nominated.

Monitoring your bank statement

For 30 days after cancellation, monitor your bank account and credit card statements to ensure no further charges appear. If you notice a recurring charge after your confirmed cancellation date, this is evidence of non-compliance and strengthens your case for a refund.

If an unauthorised charge appears, contact your bank immediately and initiate a chargeback or dispute. Document this communication and notify It Works! by email that you have disputed the charge with your bank and expect a full refund.

Refunds and charge reversals

Your eligibility for a refund depends on when you cancel relative to your membership start date and whether you received the products or services you paid for.

Refunds within 14 days of purchase

If you cancel within 14 calendar days of your original Perks enrolment (and the service has not commenced, or you have expressly agreed to commencement), you are entitled to a full refund of all fees paid, including the upfront membership fee and any initial shipment charges. This is a non-negotiable right under Australian Consumer Law.

Claim this refund by including it explicitly in your cancellation request: "I am cancelling within 14 days of purchase and claim a full refund of all fees paid to my account, in accordance with the Australian Consumer Law."

Refunds after 14 days

If you cancel after 14 days, your refund eligibility depends on the circumstances. If it Works! engaged in misleading conduct (for example, failing to disclose the recurring nature of charges or misrepresenting the membership terms), you may still claim a full refund or damages even after the 14-day window.

Yafee recommends stating this claim clearly in your cancellation request: "I am cancelling because I was not clearly informed that my Perks membership would result in recurring monthly charges. I claim a full refund of all fees paid under Australian Consumer Law, sections 139A-139B (misleading or deceptive conduct)."

Processing refunds to your original payment method

It Works! must issue refunds to the payment method you originally used (credit card or bank account). Refunds typically appear within 5-10 business days of cancellation approval, though some banks may take a further 3-5 business days to credit your account. If a refund does not appear within 10 business days of your cancellation confirmation, contact It Works! for a status update and ask for a refund reference number.

Pricing structure and membership costs

The following table outlines the typical costs associated with It Works! Perks memberships for Australian customers. Actual amounts may vary depending on the product bundle selected.

Note: Prices are approximate and may be updated by It Works!. Always verify current fees on your enrolment confirmation or by contacting customer support.

Common mistakes to avoid when cancelling

Cancellation is straightforward when you follow the right process; the mistakes below can delay your request or weaken your position if a dispute arises.

Mistake 1: assuming the distributor can cancel on your behalf

If you enrolled through an independent It Works! distributor, you may assume the distributor can cancel your membership. In most cases, only It Works! customer support or your online account can process a cancellation. Contact It Works! directly and do not rely on the distributor to handle this step. If the distributor fails to pass on your cancellation request, It Works! remains liable for continuing to charge you.

Mistake 2: cancelling via informal messaging or social media

Do not cancel via Facebook, Instagram or other social media platforms associated with It Works! or the distributor. These channels leave weak audit trails and are not legally binding. Use the official channels: online portal, support ticket, phone or postal mail. This ensures your request is logged in It Works!' official system and creates a defensible record if you need to escalate.

Mistake 3: failing to request a confirmation number

Always ask for a cancellation confirmation number or reference, whether you cancel online, by phone or by mail. This number proves you initiated cancellation on a specific date. Without it, if a dispute arises, you cannot easily demonstrate that you took action. Yafee recommends screenshotting the online confirmation and requesting a follow-up email with a reference number.

Mistake 4: not monitoring your account after cancellation

Check your bank statement or credit card every 2-3 days for 30 days after cancellation. If a charge appears after your confirmed cancellation date, report it to your bank immediately and provide It Works! with evidence of the unauthorised charge. Failing to flag this promptly weakens your dispute case.

Mistake 5: accepting verbal assurances without written confirmation

If you cancel by phone, do not end the call until the representative has committed to sending you a written confirmation email. Verbal confirmation alone is insufficient. Written confirmation creates a binding record that you can produce to the ACCC or your bank if needed.

When to escalate to the australian competition and consumer commission

If It Works! refuses to cancel your membership, continues charging you after cancellation or disputes your refund claim, you can escalate the matter to the ACCC.

Filing a complaint with the ACCC

You can lodge a formal complaint at www.accc.gov.au/consumers. Provide the following information:

• Your It Works! membership number and account email
• The date you first enrolled and the date you requested cancellation
• Screenshots of your cancellation request and any confirmation emails
• Evidence of charges appearing after your cancellation date (bank statements, screenshots)
• Copies of all correspondence with It Works! or the distributor
• A description of the misleading conduct (if applicable)

The ACCC reviews complaints and may investigate systemic breaches of Australian Consumer Law. If It Works! has engaged in widespread misleading conduct, the ACCC can take enforcement action, seek pecuniary penalties and require It Works! to issue refunds to affected customers.

Checklist for successful cancellation

Use this checklist to ensure you complete all necessary steps:

Summary and next steps

Cancelling your It Works! Perks membership in Australia is straightforward when you follow the correct process and understand your consumer rights. You have multiple cancellation methods available-online, by phone, via support ticket or by postal mail. Each method creates a documented record of your request, which protects you if a dispute arises.

Under Australian Consumer Law, you have the right to cancel within 14 days without penalty and to claim a refund even after 14 days if It Works! engaged in misleading conduct. If It Works! refuses to honour your cancellation or continues charging after you have cancelled, the ACCC is your enforcement avenue.

Yafee has helped thousands of consumers understand their subscription rights and cancel unwanted memberships successfully. By following this guide, monitoring your bank statements and keeping written records of all communication, you will regain control of your spending and ensure It Works! respects your cancellation request. Yafee recommends saving this page or printing the checklist for future reference, and do not hesitate to escalate to the ACCC if It Works! fails to comply with your cancellation request within 5 business days.