How to cancel It Works in the UAE and reclaim control of your autoship

Understanding It Works and your autoship subscription

It Works is a direct-sales wellness company that delivers supplements, body wraps, and health products to customers across the UAE through its Dubai-based operation. The company operates primarily through autoship subscriptions, which means your orders recur automatically on a schedule you set-unless you actively cancel them. Understanding how this subscription model works is the first step toward cancelling it successfully.

If you have signed up for an autoship program with It Works and now want to stop, Yafee is here to walk you through every cancellation method available to you. Whether your priorities have shifted, you have found an alternative product, or you simply want to pause your orders, this guide provides you with the legal framework and practical steps you need.

Why customers cancel It Works

You might be cancelling because autoship charges keep appearing on your statement, you have stockpiled enough product, the results did not meet your expectations, or you want to try a competitor. Whatever your reason, you deserve a straightforward process that does not punish you for changing your mind.

Yafee has helped thousands of consumers navigate subscription cancellations across the region, and It Works is one of the most common requests we receive. Many customers are surprised to learn how many cancellation methods exist and how easy the process becomes once you know the right steps and understand your legal protections.

Common reasons to step away

Recurring charges that surprise you, unsatisfactory results, or simply a change in your health goals are legitimate reasons to cancel. You are not locked into a long-term contract, and UAE consumer law protects your right to step away without penalty.

Your consumer rights in the united arab emirates

The UAE Consumer Protection Law provides you with clear, enforceable rights when cancelling a distance contract-which includes any purchase made online or through a distributor.

Legal protections that work for you

Under the UAE Consumer Protection Law (Federal Law No. 24 of 2006, as amended), you have the right to cancel within 14 calendar days of receiving your order, with no penalty and no questions asked, as long as the product is unopened and in original condition. This protection applies to all distance contracts, including autoship subscriptions.

Additionally, if It Works has not shipped your autoship order yet, you can cancel that future order at any time before it is processed. The company cannot force you to accept a shipment you have cancelled in advance. This is a critical distinction: cancelling a subscription stops all future shipments, not just the current one.

If the company refuses to honour a cancellation or continues charging you after you have cancelled, you can escalate to the UAE's Ministry of Economy and the Consumer Protection Department. Yafee recommends keeping copies of all cancellation requests and confirmations-these are your proof if you need to file a formal complaint.

Your legal position

You have the statutory right to cancel any autoship order within 14 days of receipt without justification. You cannot be charged a cancellation fee. If It Works fails to acknowledge your cancellation or continues billing you, the Ministry of Economy treats this as a breach of consumer protection law, and you can file a complaint at no cost. Yafee advises that written cancellation (email or letter) strengthens your position because it creates a dated record.

Refund timelines under UAE law

Once a product is returned and accepted by It Works, the company is legally required to process your refund within a reasonable timeframe. In practice, It Works states that refund processing can take up to 90 days for inspection and approval. However, under UAE law, unreasonable delays can be challenged with the consumer authority.

Keep your proof of return (tracking number, email confirmation) safe. If 90 days pass without a refund, contact the Ministry of Economy with your documentation.

How to cancel your It Works autoship subscription

Yafee recommends using email or phone as your primary cancellation methods because they create written records, require immediate action from It Works, and give you a timestamp for your protection.

Step 1: gather your account information

Before you contact It Works, collect the following details:

• Your full name (as registered with It Works)
• Your registered email address or account ID
• Your autoship order number (found in your order confirmation or account dashboard)
• The date you want the cancellation to take effect

Having this information ready ensures your cancellation is processed without delay and reduces the risk of errors.

Step 2: cancel via email (fastest method)

1. Send your cancellation request to [email protected]
   • Subject line: "Autoship Cancellation Request-[Your Name]"
   • Include your full name, registered email, and autoship order number
   • State clearly: "I request cancellation of my autoship subscription, effective immediately" (or your preferred date)
   • Ask for a written confirmation of cancellation
2. Send the email from the address registered with your It Works account
3. Keep a copy of the email and the timestamp for your records
4. Expect a confirmation within 3 to 5 business days; if you do not receive one, follow up with a second email

Email cancellation is the fastest and safest method because it creates an automatic record with a timestamp, and you can attach supporting documents if needed. The company is obligated to respond and confirm cancellation within a reasonable timeframe under consumer protection law.

Step 3: cancel via phone (if you prefer immediate confirmation)

1. Call It Works through your distributor or account page
2. Provide your account information (full name, email, autoship order number)
3. State your cancellation request clearly and ask for a confirmation number
4. Take detailed notes:
   • Date and time of the call
   • Name of the representative who assisted you
   • Their confirmation number
   • Any promises about refunds or timelines
5. Ask the representative to email you a written confirmation after the call
6. Send yourself a follow-up email summarizing the conversation within 24 hours

Phone cancellation offers immediate feedback, but a written record is crucial. Always request email confirmation after a phone call to protect yourself if a dispute arises.

Step 4: cancel via postal mail (formal paper trail)

1. Write a dated cancellation letter on plain paper or your own letterhead
2. Include:
   • Your full name and registered email address
   • Your account ID or autoship order number
   • A clear statement: "I hereby cancel my autoship subscription effective [date]"
   • Your request for written confirmation of cancellation
3. Send the letter via registered mail (with tracking) to the It Works office address listed in the Contact Information section below
4. Keep the tracking number and a copy of the letter for your records
5. Allow 7 to 10 business days for It Works to receive and process the letter

Postal mail creates a formal, legally recognized paper trail. This method is slower but is often the most defensible if you need to escalate a dispute to the Ministry of Economy.

Step 5: verify your cancellation and check your account

1. Log into your It Works account within 2 to 3 business days of sending your cancellation request
2. Confirm that your autoship subscription is marked as "Cancelled" or "Inactive"
3. Check that no new charge has appeared on your statement
4. If your account still shows an active subscription, contact It Works again immediately
5. Keep screenshots of your account status as proof of cancellation

Verifying your cancellation directly in your account is your best defense against surprise charges. If It Works continues to bill you after you have cancelled, you have clear evidence of non-compliance with your cancellation request.

Pricing and subscription costs in the UAE

Understanding what you are paying helps you determine whether cancellation is the right choice and what refund you should expect.

These prices are approximate and may vary based on current promotions, distributor pricing, or bundled offers. Autoship subscriptions typically lock you into a recurring charge on your card unless you actively cancel. Yafee recommends reviewing your last few invoices to confirm your exact subscription price before you cancel.

What happens after you cancel your subscription

Cancellation is not the end of the process-understanding what comes next protects you from unexpected charges and ensures you receive any refund due to you.

Immediate effects of your cancellation

Once It Works confirms your cancellation, your autoship subscription stops immediately. No new orders will be placed on your card. However, if your cancellation request arrives after an order has already been shipped, you may still receive that shipment. In this case, you have the right to refuse delivery or return the unopened product within 14 days for a full refund.

Check your email for a cancellation confirmation from It Works. If you do not receive one within 3 to 5 business days, follow up. Yafee advises that a written cancellation confirmation is your proof that the company accepted your request.

Return and refund process

If you have an unopened product that arrived after your cancellation, or if you want to return recent purchases within the 14-day window, follow this procedure:

1. Contact It Works via email or phone and request a return authorization number (RMA)
2. Pack the unopened product in its original condition in a box with the RMA number clearly marked
3. Ship the package to the address provided by It Works via registered mail or courier
4. Keep your proof of return (tracking number, receipt)
5. It Works will inspect the product and issue a refund once it confirms the item is unopened and in original condition
6. Refunds are processed to your original payment method within 90 days of It Works receiving the return

Do not discard the original packaging or product materials until you receive your refund confirmation. It Works is entitled to inspect returns, but the inspection period should not exceed 30 days under reasonable consumer practice.

Monitoring your account after cancellation

Even after your cancellation is confirmed, monitor your bank or credit card statement for 2 to 3 billing cycles. Occasionally, a stray charge may slip through due to a system error. If you see a charge after your cancellation date:

• Contact It Works immediately with your cancellation confirmation
• Request a full refund of the erroneous charge
• If It Works does not refund the charge within 7 days, dispute it with your bank using the cancellation email as evidence
• File a complaint with the Ministry of Economy if the company refuses to acknowledge your cancellation

Yafee recommends keeping all cancellation confirmations and bank statements for at least 6 months after your cancellation date.

Common mistakes to avoid when cancelling

Cancellation is straightforward, but small missteps can delay the process or leave you vulnerable to surprise charges. Here are the traps Yafee sees most often-and how to sidestep them.

Mistake 1: cancelling through your distributor instead of It Works directly

If you signed up through an independent distributor, you may assume you need to cancel through them. This is incorrect. Your autoship is managed by It Works directly, not your distributor. Contact It Works head office at [email protected] or through the official account portal. Cancelling through your distributor creates confusion and delays.

Mistake 2: assuming your cancellation is complete without written confirmation

Never accept a verbal promise that your subscription is cancelled. Always request written confirmation via email. Without a dated, written record, you have no proof if a charge appears on your statement later and It Works denies your cancellation request.

Mistake 3: not checking your account status after cancellation

Log into your It Works account within 48 hours of your cancellation request. Verify that the subscription status shows "Cancelled" or "Inactive." If it still shows "Active," contact It Works immediately for clarification. A delay in updating your account status in their system does not mean your cancellation failed-but you need to confirm it.

Mistake 4: discarding your product packaging before the refund is complete

If you plan to return a product, keep all original packaging and materials until It Works issues your refund. The company is entitled to inspect returns, and items in non-original condition may be refused or subject to a restocking fee (though UAE law limits this).

Mistake 5: waiting too long to cancel if you want a refund

You have 14 calendar days from the date you receive your product to request a return and refund. After 14 days, your right to cancel under consumer protection law expires (though you can still cancel future autoship payments). Act quickly if you are unsatisfied.

Comparison: It Works versus alternative wellness subscriptions

If you are cancelling It Works, you may be considering alternatives. This table compares It Works with other wellness subscription services available in the UAE.

Each service has its own cancellation policy and refund timeline. Yafee recommends comparing these terms before you sign up, and reviewing your choice every 3 months to ensure the subscription still aligns with your health goals.

Contact information and escalation routes

If It Works fails to acknowledge or process your cancellation, you have clear escalation paths under UAE consumer law.

It Works contact details (UAE)

Primary cancellation email: [email protected]

Phone support: Available through your account dashboard or registered distributor contact

Mailing address: It Works Solutions LLC, Dubai, United Arab Emirates. (Confirm the exact postal address with It Works before sending a cancellation letter, as office locations may change.)

Escalation: ministry of economy (Consumer protection)

If It Works refuses to process your cancellation or continues charging you after you have cancelled, file a formal complaint with the UAE's consumer authority:

Ministry of Economy and Planning

Consumer Protection Department
Dubai, United Arab Emirates
Phone: +971 4 308 3333
Website: moec.gov.ae

File a complaint online or in person with copies of your cancellation request, confirmation emails, and bank statements showing unauthorized charges. The Ministry will investigate at no cost to you. Yafee recommends keeping all communications with It Works for at least one year after your cancellation.

Bank dispute process (payment chargeback)

If It Works charges you after your cancellation and does not refund the charge within 7 days, you can dispute the transaction with your bank. Provide your bank with:

• Your cancellation email (dated and timestamped)
• It Works's acknowledgment of your cancellation
• Screenshots of your bank statement showing the unauthorized charge
• Your account statement from It Works showing cancellation status

Your bank will investigate and reverse the charge if they agree it was unauthorized. This process typically takes 20 to 30 days but protects you if It Works ignores your cancellation request.

Final steps and next steps

Cancelling your It Works autoship subscription is a straightforward process when you follow the right steps and understand your legal protections. Yafee has helped thousands of consumers cancel wellness and direct-sales subscriptions across the UAE, and the same principles apply: communicate in writing, document everything, and escalate to the Ministry of Economy if the company refuses to comply with consumer law.

Send your cancellation request today via email to [email protected], keep your confirmation, and monitor your account for the next 2 to 3 billing cycles. You have the law on your side, and the process takes only minutes to initiate. Your consumer rights in the UAE are clear and enforceable-use them.