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Frequently asked questions
Cancel Ipsy: The Right Way to Avoid Hidden Charges
How to cancel your Ipsy subscription and avoid hidden charges
What is Ipsy and why canadians cancel
Ipsy is a U.S.-based beauty subscription service that ships curated cosmetics, skincare, and haircare products to your door every month or quarter. You select from four tiered plans-Original, Extra, Ultimate, or Extra with Beauty Boost-each offering different product quantities and price points. As a Canadian subscriber, you receive billing in USD with automatic currency conversion and shipping fees applied at checkout.
Many Canadian subscribers cancel Ipsy after discovering that recurring charges exceed their budget, products fail to match their preferences, or the service simply does not justify the ongoing commitment. Whether you're dissatisfied with box contents, want to pause spending, or need to consolidate your subscriptions, Yafee provides a clear, step-by-step cancellation framework grounded in your consumer rights.
Understanding ipsy's billing and renewal cycle
Your Ipsy subscription renews automatically on a fixed date each month or quarter, depending on your selected plan. Charges appear on your credit or debit card in USD, converted to Canadian dollars at your bank's exchange rate, plus applicable provincial sales tax (HST, PST, or GST). The critical detail most Canadian subscribers overlook: Ipsy enforces a hard cancellation cutoff on the 25th of each month at 11:59 pm Pacific Time. Cancel before that deadline and you avoid the next charge; cancel after it and one additional billing cycle will process, though your membership will not renew beyond that box.
Why you should act within days
Subscription services rely on inertia. The longer you delay, the more boxes accumulate and the harder it becomes to track your total spending. Yafee has guided thousands of Canadian consumers through cancellation within 48 hours of their decision, preventing unwanted charges and simplifying the refund process. Do not let another billing cycle surprise you.
Ipsy pricing breakdown for canadian subscribers
Here is exactly what you pay each month or quarter when you subscribe to Ipsy from Canada.
| Plan name | Cost (USD) | Frequency | What you get | CAD equivalent* |
|---|---|---|---|---|
| Ipsy Original | $14.00 plus $6.95 shipping | Monthly | 5 deluxe-size samples | ~$29 CAD |
| Ipsy Extra | $32.00 plus $9.95 shipping | Monthly | 5 full-size products | ~$56 CAD |
| Ipsy Ultimate | $65.00 plus $12.95 shipping | Quarterly | 8 full-size products | ~$104 CAD |
| Ipsy Extra plus Beauty Boost | $32.00 plus $9.95 plus $15.00 boost | Monthly | 5 full-size plus 1 premium item (≥$40 USD value) | ~$80 CAD |
CAD amounts fluctuate daily based on exchange rates and your bank's conversion fees. You may pay more or less depending on when your billing date falls.
Hidden costs canadians often overlook
Ipsy's advertised price does not include currency conversion markup (typically 2 to 3 percent charged by your bank), provincial sales tax depending on your province, or any promotional discounts you applied at signup. If you purchased items from the Ipsy Shop alongside your subscription, those charges appear separately on your statement. Review your last three billing statements to see the total you have actually paid, which often exceeds the base subscription price by 15 to 20 percent.
Your consumer rights and what they mean for you
Canadian consumer protection law provides you with explicit cancellation rights that Ipsy must honor.
Legal position
Under the Competition Act and provincial consumer protection legislation (including Ontario's Consumer Protection Act and British Columbia's Consumer Protection Act), you have the right to cancel a renewable contract within 30 days of subscription or at any time by providing notice. Furthermore, Ipsy must process your cancellation without penalty and must cease billing on your next renewal date. If Ipsy continues to charge you after you have submitted a valid cancellation request, you may file a complaint with the Competition Bureau of Canada or your provincial consumer protection authority.
Right to cancel without penalty
You do not need to provide a reason to cancel your Ipsy subscription. Ipsy cannot require you to provide a justification, cannot charge you a cancellation fee, and cannot withhold refunds based on your stated reason for cancellation. Your right to cancel is absolute and unconditional.
Right to timely billing cessation
Once you submit a valid cancellation request, Ipsy must stop all future charges on your next billing date. In accordance with the Competition Act, Ipsy has no legal right to process charges for periods after you have clearly indicated cancellation intent. If a charge appears after cancellation, you may dispute it with your bank or credit card company.
How to cancel your Ipsy subscription
Cancellation takes less than five minutes if you follow the correct procedure for your subscription method.
Canceling Ipsy if you subscribed via web or app
This method covers most Canadian subscribers and is the fastest cancellation route.
- Visit www.ipsy.com and log into your account using your email and password.
- If you forget your password, click "Forgot password" and follow the recovery email link.
- Navigate to your account settings or "Subscriptions" section, usually found in the top-right menu under your profile icon.
- On mobile app, tap the menu icon (three horizontal lines) and select "My Subscriptions".
- Locate your active Ipsy subscription and click "Manage subscription" or "Edit plan".
- If multiple subscriptions appear, select the one you wish to cancel.
- Select the option to "Cancel subscription" or "Pause subscription". Ipsy may prompt you to select a reason; this is optional and does not affect your cancellation right.
- If offered a discount to stay, decline it unless you genuinely wish to continue.
- Confirm your cancellation request by clicking "Cancel" or "Confirm cancellation".
- Ipsy will display a confirmation message and send a confirmation email to your registered address.
- Screenshot or save the confirmation email as proof of cancellation.
- Save this email for at least 90 days in case you need to dispute a future charge.
Canceling Ipsy if you subscribed via apple ID or google play
If you signed up through an app store, you must cancel through that platform, not through Ipsy's website.
- For Apple ID (iPhone or iPad): Open the App Store app, tap your profile icon in the top-right corner, select "Subscriptions", locate "Ipsy", and tap "Cancel subscription". Confirm the cancellation.
- Apple sends confirmation to your Apple ID email address within hours.
- For Google Play (Android): Open the Google Play app, tap your profile icon in the top-right, select "Payments and subscriptions", then "Subscriptions", locate "Ipsy", and tap "Cancel subscription". Confirm the cancellation.
- Google sends confirmation to your Google account email within hours.
- After canceling through the app store, log into your Ipsy account via web to verify that your subscription status shows "Inactive" or "Cancelled".
- If it still shows "Active", contact Ipsy support immediately with your app store cancellation confirmation.
Canceling Ipsy via certified mail (if online cancellation fails)
If Ipsy does not respond to your online cancellation request or continues to charge you after you submitted it, send a formal cancellation notice by certified mail with return receipt requested.
- Write a cancellation letter on plain paper including the following details:
- Your full name exactly as it appears on your Ipsy account.
- Your email address linked to your Ipsy account.
- Your Ipsy account number (found in account settings).
- The statement "I request immediate cancellation of my Ipsy subscription effective today's date" (write the current date).
- Your phone number and current mailing address.
- Do not include accusations or emotional language; keep the letter professional and factual.
- Example: "I am requesting cancellation of my Ipsy subscription (account #XXXXX) effective [date]. No further charges should be applied after this date."
- Sign and date the letter in pen.
- An unsigned letter carries less legal weight if a dispute arises.
- Make two photocopies: one for your records, one to mail.
- Keep the copy in a folder with any related emails or screenshots.
- Place the original letter in an envelope addressed to Ipsy's U.S. customer service address (found on their website or in your billing email).
- Do not use regular mail; use Canada Post "Recommended Mail" (equivalent to certified mail with return receipt) or equivalent tracked service.
- Purchase and attach the Canada Post "Recommended Mail" sticker at your local post office or online. You will receive a return receipt confirming delivery.
- Cost is typically $5 to $8 CAD.
- Save your tracking number and return receipt indefinitely.
- If Ipsy disputes your cancellation, this proof establishes that you sent the cancellation notice and the date it was received.
What happens after you cancel
Understand exactly what occurs after your cancellation takes effect.
Timing of billing cessation
Once Ipsy processes your cancellation, no charges will appear on your next billing date. For example, if your billing date is the 15th and you cancel on the 10th, you will not be charged on the 15th. However, if you cancel on the 20th and your billing date is the 15th, your subscription may renew before Ipsy processes the cancellation, and you will receive one final charge. This is why timing matters: cancel at least five business days before your renewal date to ensure the cancellation processes in time.
Access to your account and beauty profile
After cancellation, you retain access to your account and beauty profile for up to 90 days. You can log in to view your order history and past boxes. Yafee recommends keeping this access so you can refer to product lists if you dispute a charge or wish to repurchase items later. After 90 days, Ipsy may delete your account data.
Pause versus cancellation
Do not select "Pause subscription" if your goal is permanent cancellation. Pausing temporarily stops charges for one to three months, but your subscription automatically resumes and billing restarts unless you cancel again. If you want to end your subscription permanently, always select "Cancel subscription", not "Pause".
Refunds and disputing charges
Know your options if you believe you were charged unfairly or after cancellation.
Refund eligibility after cancellation
Ipsy typically does not refund charges for boxes already shipped or delivered, in accordance with standard e-commerce practice. However, if Ipsy charges you after you have submitted a valid cancellation request, you have a strong case for a refund. Furthermore, if your cancellation was processed but a charge still appeared on your next billing date, you can dispute that charge with your bank.
How to dispute a charge with your bank
If Ipsy continues to charge you after cancellation, contact your credit card company or bank and file a chargeback dispute. You will need the following information:
- Your cancellation confirmation email from Ipsy (or your certified mail receipt if you cancelled by post).
- Screenshots of your account settings showing the "Cancelled" status.
- Your bank or credit card statement showing the disputed charge date and amount.
- A brief written explanation that you cancelled your subscription and were charged in violation of that cancellation.
Your bank will contact Ipsy to investigate. In most cases, your bank will reverse the charge within 30 to 60 days. Yafee advises keeping all cancellation proof for at least six months after your final billing date.
Escalation to the competition bureau of canada
If Ipsy refuses to stop charging you or denies your dispute, file a complaint with the Competition Bureau of Canada at www.competitionbureau.gc.ca. The Competition Bureau has authority to investigate unfair billing practices and can compel Ipsy to issue refunds. Include your cancellation confirmation, billing statements, and any correspondence with Ipsy customer service in your complaint.
Common mistakes when canceling Ipsy
You are not alone if you have made one of these errors; Yafee has helped thousands of Canadian subscribers navigate these pitfalls and recover refunds.
Mistake 1: assuming unsubscribe from emails means subscription cancellation
Unsubscribing from Ipsy's marketing emails does not cancel your subscription. You will continue to receive boxes and charges. You must complete the formal subscription cancellation process outlined above.
Mistake 2: canceling only through email without confirmation
Sending Ipsy a cancellation email is not a legally binding method. Ipsy may claim they did not receive it or did not understand your intent. Always cancel through the website or app interface, which generates an automated confirmation. If that fails, use certified mail.
Mistake 3: canceling after the monthly cutoff date
If your billing date is the 15th and you cancel on the 20th, your subscription may renew before cancellation is processed. Review your billing date in account settings and plan to cancel at least five business days before it arrives.
Mistake 4: pausing instead of canceling
Selecting "Pause" suspends charges temporarily but automatically resumes your subscription. If permanent cancellation is your goal, do not pause; cancel outright.
Mistake 5: not saving your cancellation confirmation
Ipsy may claim you never cancelled if you do not retain proof. Screenshot your confirmation email, save your confirmation number, and photograph your certified mail receipt. Store these in a dedicated folder on your computer or cloud storage for at least 90 days.
Deciding whether to cancel: keep or cancel comparison
Use this table to clarify whether cancellation aligns with your situation.
| Reason for consideration | Keep your subscription | Cancel your subscription |
|---|---|---|
| Cost fits your budget | Billing is $30 to $80 CAD per month and you enjoy the service | Monthly charges feel excessive or exceed your discretionary spending |
| Product satisfaction | You use most items in each box and like the variety | Products often go unused or consistently do not match your preferences |
| Testing phase | You are still discovering whether the service suits you | You have received at least two boxes and determined the service is not worth the cost |
| Plan flexibility | You prefer a specific plan and Ipsy's alternatives do not reduce cost significantly | A cheaper plan (Original instead of Extra) would save money while still meeting your needs |
| Renewal date | Your next billing date is more than 10 days away and you are still undecided | Your next billing date is within 5 days and you have decided to stop |
Getting help: contact information and next steps
If you encounter issues during cancellation or believe Ipsy has charged you unfairly after you cancelled, reach out to these resources.
Ipsy customer service contact details
Visit www.ipsy.com/support or email Ipsy directly. In your message, include your account number, the specific issue (e.g., "I cancelled my subscription on [date] but was charged on [date]"), and request a response within 5 business days. Keep a copy of your email for your records.
Canadian consumer protection authorities
If Ipsy does not respond or refuses to process your cancellation, file a complaint with your provincial consumer protection authority or the Competition Bureau of Canada:
- Competition Bureau of Canada: www.competitionbureau.gc.ca or telephone 1-800-348-5358.
- Ontario Consumer Protection Act: ServiceOntario at 1-800-889-9768 or www.ontario.ca/consumer.
- British Columbia Consumer Protection Office: www.consumerprotectionbc.ca or telephone 1-888-564-9963.
- Other provinces: Contact your provincial consumer affairs office; links are available at www.competitionbureau.gc.ca.
Dispute your bank charge
If Ipsy will not refund you, your credit card company or bank will investigate the dispute at no cost to you. Contact your bank's fraud or dispute department and provide your cancellation confirmation and billing statement.
Conclusion: cancel confidently with yafee guidance
Canceling your Ipsy subscription is straightforward when you follow the correct procedure and understand your legal rights. Under Canadian consumer protection law, you have an absolute right to cancel your subscription without penalty or justification. Act within five days of your renewal date, save your cancellation confirmation, and if Ipsy continues to charge you, dispute the charge with your bank or escalate to the Competition Bureau.
Yafee has helped thousands of Canadian consumers cancel subscriptions, recover unwanted charges, and take control of their spending. Whether you are testing Ipsy for the first time or ending a long-standing subscription, our step-by-step framework ensures you avoid hidden charges and protect your rights. Visit yafee.com today to explore more subscription cancellation guides tailored to Canadian law and to access tools that help you manage all your recurring charges in one place. Yafee makes it simple to cancel, dispute, and stay informed about your subscriptions.