How to cancel It Works in ireland and reclaim your consumer rights

Why you might need to cancel It Works

It Works is a wellness and beauty company operating a distributor-led sales model for body wraps, dietary supplements, and skincare products, but many Irish customers find themselves locked into recurring subscription arrangements they did not fully understand at purchase.

You may be considering cancellation for several reasons. Unexpected recurring charges appear on your bank statement month after month. The subscription terms were not clearly explained by your distributor representative. You ordered what you thought was a one-off purchase, only to discover automatic shipments were enrolled without explicit consent. Most importantly, you want to stop the service and reclaim control of your spending.

Whatever your reason, Yafee is here to guide you through the process with clarity and confidence. The steps below will help you cancel It Works properly and protect your consumer rights under Irish law. Yafee specialises in helping Irish consumers navigate subscription cancellations and recover their money when companies breach their legal obligations.

Common reasons irish customers cancel

You encounter unexpected billing for subscription renewals or membership fees that do not match what you authorised. Some customers report that the full terms of recurring shipments were buried in small print or communicated verbally by a distributor without written confirmation. Others decide the products are not delivering the results they expected, or the monthly cost no longer fits their budget.

Whatever triggered your decision, taking action now puts you back in control. Yafee has helped thousands of Irish consumers navigate exactly this scenario.

What happens to your account when you cancel

Once you send a valid cancellation notice to It Works, the company should stop processing future shipments and charges to your payment method. Your access to any online account portal may be suspended. Any pending orders scheduled for shipment before your cancellation notice arrives will typically proceed, depending on the timing of your notice relative to the company's fulfillment cycle.

Your consumer rights under irish law

Irish consumer law gives you strong protections when dealing with recurring charges and subscription arrangements.

The consumer rights act 2022 and distance contracts

When you purchased It Works (whether online, by phone, or through a distributor), you entered what Irish law classifies as a "distance contract". Under the Consumer Rights Act 2022, which implements the EU Consumer Rights Directive (2011/83/EU), you have a statutory right to clear, transparent information about contract terms before you commit to payment.

This means the distributor or company was legally required to provide you with information about subscription terms, billing frequency, minimum commitment periods, and cancellation procedures in plain language. If this information was unclear, incomplete, or missing, the contract terms may be unfair and unenforceable against you.

Your cancellation rights and cooling-off period

You have a statutory right to cancel a distance contract within 14 calendar days from the date of purchase, with no penalty and no need to provide a reason. This is known as the "cooling-off period" under section 27 of the Consumer Rights Act 2022.

If you are still within 14 days of your original purchase, you can exercise this right immediately. Send your cancellation notice using the method outlined below and request that It Works refund all charges within 14 days of receipt of your notice.

Your legal position: If you purchased more than 14 days ago, you can still cancel the recurring subscription at any time under Irish contract law. However, you lose the automatic right to a refund for past charges unless the company breached its legal duty to inform you of subscription terms clearly or obtained proper consent for automatic renewal.

Automatic renewal and explicit consent requirements

Irish and EU consumer law places strict limits on automatic renewal clauses. Before charging you for a renewal, the company must obtain your explicit, informed consent. This means you must have actively opted in to recurring charges, not simply failed to opt out.

If It Works enrolled you in automatic renewals without clear, separate written consent, or if the renewal terms differ from what you authorised, the company has breached its legal obligations. In this case, you may demand a refund for all unauthorised charges, regardless of how long ago you made your initial purchase.

How to cancel It Works step by step

Follow this procedure to submit a valid cancellation notice that protects your legal rights and creates a clear record of your decision.

Step 1: gather your account information

Before you send your cancellation notice, collect the following details:

• Your full name and postal address as registered with It Works
• Your customer or account number (if you have one)
• The email address associated with your account
• The date you first purchased from It Works
• Your payment method (card ending in XXX, PayPal account, etc.)

Having this information ready ensures your cancellation notice cannot be dismissed on grounds that the company could not identify your account.

Step 2: write a clear cancellation letter or email

Your cancellation notice must be clear and unambiguous. You do not need to provide reasons, but you must state your intention to cancel in unmistakable terms. Use this template as a guide:

Subject: Cancellation of Subscription and Request for Refund

Dear It Works,

I hereby notify you of my intention to cancel my subscription with It Works with immediate effect. My account details are as follows:

Name: [Your Full Name]
Address: [Your Full Address]
Email: [Your Email Address]
Customer Number: [If applicable]
Date of First Purchase: [DD/MM/YYYY]

I request that you cease all future shipments and charges to my payment method immediately upon receipt of this notice. Please confirm cancellation within 14 days and provide confirmation in writing.

If I am within 14 calendar days of my original purchase date, I exercise my statutory cooling-off right under the Consumer Rights Act 2022 and request a full refund of all charges paid.

If I am outside the 14-day period, I request a refund of all charges incurred after [date you claim renewal terms were unclear or consent was not obtained].

Please confirm receipt of this notice and provide written confirmation of cancellation within 14 days.

Yours faithfully,
[Your Signature or Full Name]

Step 3: choose your delivery method

You must send your cancellation notice via a method that creates a date-stamped record. Do not rely on phone calls or verbal requests, as these leave no proof of when you notified the company.

1. Send by registered post (recommended)
   • Post your letter to: IT WORKS! MARKETING INTERNATIONAL UC, 45-46 James Place East, Dublin 2, Ireland
   • Use An Post Special Delivery or another postal service that provides a tracking number and signature confirmation
   • Keep the proof of posting receipt and the tracking number
   • Record the date you posted the letter
2. Send by email
   • Email your cancellation notice to [email protected]
   • Use the subject line: "Cancellation of Subscription - [Your Name]"
   • Request a read receipt or delivery confirmation
   • Print or screenshot the sent email and the read receipt as proof
   • Send from an email account registered in your name

Yafee recommends registered post because it provides the strongest legal evidence that the company received your notice on a specific date. This date is crucial if you later need to dispute the cancellation with the company or escalate to the enforcement authority.

Step 4: document everything and monitor your account

After you send your cancellation notice, keep detailed records:

• The date and method you sent your cancellation notice
• The postal receipt or email read receipt showing it was received
• Any response from It Works, including the date they acknowledge cancellation
• Your bank statement for the next 90 days to confirm no further charges appear
• Any emails or letters from It Works about your request

Monitor your bank or payment method for at least three billing cycles after you send your cancellation notice. If charges continue, you will have evidence that the company failed to honour your cancellation request.

Your refund rights and timeline

Under Irish law, your refund entitlement depends on when you cancel relative to your purchase date and whether the company obtained proper consent for recurring charges.

Refunds within the 14-day cooling-off period

If you cancel within 14 calendar days of your original purchase, the Consumer Rights Act 2022 requires It Works to refund all charges within 14 days of receipt of your cancellation notice. The company must refund you using the same payment method you used for the original purchase (or another method if you agree).

You do not need to provide a reason, and the company cannot impose any penalty, restocking fee, or deduction. The only exception is if you received physical goods and have genuinely used them beyond what is necessary to inspect them. In that case, the company may deduct a reasonable cost for the use of goods, but this is uncommon with subscription boxes.

Refunds outside the cooling-off period

If you are outside the 14-day window, you can still claim a refund if the company breached its legal obligations. Specifically, you can recover charges if:

• The company did not provide clear information about subscription terms, billing frequency, or cancellation procedures before you committed to payment
• The company enrolled you in automatic renewal without obtaining your explicit, informed consent
• The company continued charging you after you previously requested cancellation
• The renewal terms differ from what was originally agreed

In these cases, Yafee advises you to include this legal basis in your cancellation letter and state that you are seeking a refund of all charges incurred due to the company's breach of the Consumer Rights Act 2022.

Timeline for receiving your refund

Once It Works receives your valid cancellation notice, the company has 14 days to process your refund. In practice, refunds take between 5 and 10 working days to appear in your bank account after the company initiates the transfer, depending on your bank. Do not assume no refund is coming unless 30 days have passed since you sent your cancellation notice.

What happens after you cancel

Once your cancellation is processed, your subscription ends and future charges stop. However, you must remain vigilant for the first few months to ensure the company honours your decision.

Confirm cancellation in writing

Once It Works responds to your cancellation notice, you should receive written confirmation that your subscription has ended. This confirmation should include:

• The date your cancellation took effect
• Confirmation that no future charges will be applied
• Details of any refund issued or pending
• A reference number for your cancellation request

If It Works does not send written confirmation within 14 days of receiving your cancellation notice, follow up by email and request written confirmation. Keep this correspondence as evidence of the company's response time.

Monitor your payment method

Check your bank statement or payment app for the next 60-90 days. If It Works continues to charge you after your cancellation date, this is a clear breach of consumer law. Immediately contact your bank and dispute the charge as an unauthorised transaction. Yafee strongly recommends keeping screenshots of your bank statement showing the unwanted charges.

Request compensation for continued charges

If It Works charges you after you have sent a valid cancellation notice and the company has acknowledged receipt, you are entitled to recover those charges plus compensation for the breach. Document the date of each unauthorised charge and the amount. In your next communication with the company, request a full refund of all post-cancellation charges plus compensation equal to the amount of the unauthorised transaction.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds straightforward, but many consumers make procedural errors that weaken their legal position or leave them vulnerable to continued charges. Stay alert and follow these rules carefully.

Do not rely on verbal cancellation requests

If you phone It Works and speak to a representative, the company has no obligation to treat your verbal request as a formal cancellation notice. Always send your cancellation in writing (by letter or email) so you have proof of the date, time, and content of your request. A phone call leaves no record and the company can later claim you never asked to cancel.

Do not assume the company will refund automatically

Simply cancelling your subscription does not guarantee a refund of past charges, especially if you are outside the 14-day cooling-off period. You must explicitly request a refund in your cancellation letter and, if applicable, state the legal basis for your refund claim (e.g., lack of clear consent for automatic renewal). Without this, the company may argue you were aware of the charges and chose not to dispute them.

Do not ignore follow-up charges

Some customers assume that one charge after cancellation is a processing error. Do not make this assumption. If a charge appears after your cancellation date, treat it as a breach and dispute it immediately. The sooner you escalate, the easier it is to recover the money and demonstrate a pattern of non-compliance by the company.

Do not delete emails or receipts

Keep all correspondence with It Works indefinitely, even after your refund is received. If the company continues to charge you months later or disputes your cancellation, you will need to prove that you sent a valid notice and that the company received it. Do not rely on email archives alone; download or print copies and store them offline.

Pricing and subscription structure

Understanding what you agreed to pay is essential for calculating refunds and proving whether the company breached its disclosure obligations. Yafee has gathered the following typical It Works subscription costs in Ireland.

If your charges differ significantly from these amounts, verify the exact terms by requesting a full account statement from It Works. The company is legally obliged to provide this within 14 days of your request.

If It Works refuses to cancel or refund

If the company ignores your cancellation notice, denies your refund claim, or continues to charge you after your cancellation date, you have legal remedies under Irish consumer law.

Step 1: write a formal demand letter

Before escalating to the enforcement authority, send It Works a formal letter giving them a final opportunity to comply. Use registered post and include:

• Reference to your original cancellation notice and the date you sent it
• The company's acknowledgement of receipt (if they provided one)
• A clear statement of what you are demanding (e.g., cancellation confirmation, refund of EUR X, cessation of charges)
• A deadline of 14 days for the company to respond and comply
• A statement that if they do not comply, you will escalate to the enforcement authority and pursue legal action

Keep the proof of posting. If It Works does not respond within 14 days, proceed to the next step.

Step 2: escalate to the competition and consumer protection commission (CCPC)

The CCPC is Ireland's statutory consumer enforcement authority. You can lodge a formal complaint about It Works' failure to cancel or refund using the CCPC online complaint form at www.ccpc.ie.

Yafee recommends you include:

• Copies of your cancellation notice and proof it was received
• Copies of your refund request and any response from the company
• Bank statements showing unauthorised charges
• The formal demand letter you sent to It Works
• A detailed timeline of events

The CCPC will investigate and, if it finds the company has breached consumer law, can issue enforcement actions, impose fines, or require the company to refund you.

Step 3: pursue chargeback with your bank

If It Works continues to charge you after your cancellation date, contact your bank and dispute the charge as an unauthorised transaction. Most banks will reverse charges if you can show you sent a clear cancellation request. Provide your bank with copies of your cancellation notice and proof of receipt.

Step 4: seek legal advice or small claims action

If the amount in dispute exceeds EUR 2,000, you may wish to consult a consumer solicitor about pursuing a claim in the District Court (for claims up to EUR 6,000) or Circuit Court (for larger amounts). Yafee can help you gather evidence to support a claim for breach of contract and breach of consumer rights legislation.

Key checklist before and after cancellation

Use this checklist to ensure you follow the correct procedure and protect your legal rights.

Contact details and next steps

Send your cancellation notice to It Works using one of the following methods. Yafee recommends registered post for maximum legal protection.

Postal address for cancellation

IT WORKS! MARKETING INTERNATIONAL UC
45-46 James Place East
Dublin 2
Ireland

Use An Post Special Delivery (or equivalent tracked postal service) to ensure you receive proof of delivery.

Email address for cancellation

[email protected]

Use the subject line: "Cancellation of Subscription - [Your Full Name]" and request a read receipt to confirm delivery.

Escalation contact for unresolved disputes

If It Works does not respond within 14 days, escalate to:

Competition and Consumer Protection Commission (CCPC)
Bloom House, Railway Street
Droichead Átha, Co. Meath
Tel: 01 402 5555
Web: www.ccpc.ie

Yafee has helped thousands of Irish consumers cancel unwanted subscriptions and recover refunds when companies breached consumer law. If you need clarity on your rights or want to discuss your specific situation, contact Yafee today. Our specialists understand Irish consumer law and can advise you on whether you have grounds for a refund or compensation claim. Yafee's mission is to put consumer power back in your hands and hold companies accountable for unfair practices.