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Frequently asked questions
Cancel Motion Array: The Right Way
How to cancel Motion Array and reclaim your creative budget
Understanding Motion Array and why you might cancel
Motion Array is a subscription platform designed for video editors, motion designers, and content creators who require instant access to templates, music, sound effects, plugins, and AI tools. Your subscription grants unlimited downloads during each billing period, plus cloud storage and collaboration features. The service operates on automatic renewal-your payment renews monthly or annually until you cancel. If you are reconsidering whether the ongoing cost aligns with your current creative work, you have every right to step away. At Yafee, we recognize that budget priorities shift, and we are here to guide you through cancellation with complete clarity.
How Motion array's subscription model works
Motion Array operates on a straightforward automatic renewal cycle. When you subscribe, you authorize recurring billing on your chosen schedule: monthly or annual. Your access continues through the end of your current billing period, even after you initiate cancellation. The critical distinction is this: you stop paying future charges, but you retain access to all assets you downloaded during your active membership. Understanding this timeline helps you calculate the true cost-benefit of staying versus leaving.
Common reasons creators cancel Motion Array
Creators cancel Motion Array for several legitimate reasons: budget constraints, migration to competing platforms with lower pricing, completion of a specific project, or discovery that unlimited downloads do not match their actual workflow patterns. None of these reasons require justification-your money, your creative direction, your choice. Yafee has supported thousands of Canadian consumers in navigating subscription decisions with confidence, and Motion Array cancellations are no exception.
Motion array's pricing structure and what you pay in canadian dollars
Before you cancel, review what Motion Array actually charges and compare it against your usage patterns. All Motion Array pricing is listed in USD; Canadian users pay converted amounts depending on their payment method and current exchange rates.
| Plan name | Price (USD) | Billing cycle | Best for |
|---|---|---|---|
| Individual Monthly | $29.99 | Monthly | Testing the platform |
| Individual Annual | $249.99 (approx $20.83/month) | Annual | Regular creators |
| Everything Plan (annual) | $24.99/month billed annually | Annual | Full access plus AI voiceover |
| Everything Plan (monthly) | $39.99/month | Monthly | Full access, no commitment |
| Video Templates Plan | $15.99/month (annual) or $23.99/month | Monthly or annual | Template-focused creators |
| AI Voiceover Plan | $10.99-$15.99/month | Annual billing | Voiceover generation only |
Motion Array does not publish official Canadian dollar pricing. Your payment processor (credit card company, PayPal, or digital wallet) converts USD to CAD at prevailing exchange rates, meaning your actual monthly cost in Canadian dollars fluctuates daily. Factor in this currency markup when evaluating whether to keep or cancel your subscription.
Your consumer rights and what canadian law guarantees
Your right to cancel Motion Array is grounded in Canadian consumer protection law, specifically the Competition Act and provincial consumer protection legislation. These frameworks require that subscription services operate with transparency and that you retain the right to cancel without penalty or undue friction.
Legal protections under canadian law
The Competition Act (R.S.C. 1985, c. C-34) prohibits misleading representations about subscription terms and automatic renewal obligations. Furthermore, the Negative Option (Subscription) Regulations require that businesses obtain express informed consent before charging you for automatic renewals and provide a simple, no-cost cancellation mechanism. Consequently, Motion Array must make cancellation accessible and must not require you to contact customer support multiple times or navigate hidden settings to exit your subscription.
In addition, most Canadian provinces (including Ontario, British Columbia, and Quebec) have enacted consumer protection legislation that reinforces your right to cancel subscriptions within a reasonable timeframe. Your legal position is strong: you authorized the charges, and you have the right to withdraw that authorization at any time.
Your legal position as a Motion Array subscriber
You have the right to cancel your subscription at any time without penalty. Motion Array must provide a cancellation mechanism that is no more difficult to use than the original purchase process. You may cancel via your account dashboard, email, or registered mail if directed to do so. Once you cancel, Motion Array must not charge you for any future billing period. If Motion Array continues to charge you after cancellation, you may file a complaint with the Competition Bureau of Canada or your provincial consumer protection authority. Yafee's legal specialists recommend documenting your cancellation request (screenshot, email confirmation, or postal receipt) as proof of timely notice.
How to cancel Motion Array step by step
Your cancellation method depends on how you subscribed: directly through Motion Array's website, via Apple App Store, or via Google Play. We will walk you through each path so you cancel correctly the first time.
Cancelling a direct web subscription
If you signed up and pay Motion Array directly through their website, follow these steps to cancel your subscription.
- Visit motionarray.com and sign in with your email and password.
- If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
- Navigate to your account settings.
- Look for a menu icon (three horizontal lines) or a profile icon in the top-right corner of the page.
- Select "Account," "Settings," or "Subscription" from the dropdown menu.
- Locate your subscription or billing information section.
- You should see a list of active subscriptions, your next billing date, and your current plan.
- Click the "Cancel" or "Manage Subscription" button next to your active plan.
- Motion Array may ask you to confirm your reason for cancellation or offer a discount to retain you-this is optional, and you may decline.
- Confirm your cancellation by clicking "Yes, cancel my subscription" or similar confirmation button.
- Do not close the page until you see a confirmation message.
- Take a screenshot of your cancellation confirmation and save your confirmation email.
- This proof protects you if Motion Array charges you again after cancellation.
Cancelling an apple app store subscription
If you subscribed to Motion Array through Apple's App Store on an iPhone, iPad, or Mac, you must cancel through Apple's system, not through Motion Array's app.
- On your iPhone or iPad, open the Settings app.
- On a Mac, open System Settings or System Preferences.
- Tap or click your name at the top of the Settings menu.
- You will see options including iCloud, Media & Purchases, Subscriptions, and more.
- Select "Subscriptions" or "Media & Purchases."
- On some devices, you may need to tap "Purchases & Subscriptions" instead.
- Find Motion Array in your active subscriptions list and tap it.
- You will see your next renewal date and plan details.
- Tap "Cancel Subscription" and confirm your cancellation.
- Apple will ask you to confirm and may offer retention incentives-you may decline these offers.
- Save a screenshot showing "Subscription Cancelled" or the cancellation confirmation.
- This proof verifies your cancellation date in Apple's system.
Cancelling a google play subscription
If you subscribed to Motion Array through Google Play on an Android device, you must cancel through Google's subscription management system.
- Open the Google Play Store app on your Android device.
- Alternatively, visit play.google.com on a web browser.
- Tap the profile icon in the top-right corner of the screen.
- Select "Payments and subscriptions" from the menu.
- Tap or click "Subscriptions."
- You will see all active subscriptions linked to your Google Play account.
- Select Motion Array from the list and tap "Cancel Subscription."
- Google may prompt you to select a reason for cancellation and offer a discount-you may skip these steps.
- Confirm the cancellation by tapping "Yes, cancel" or the equivalent confirmation button.
- Your subscription will end on the next renewal date.
- Screenshot the cancellation confirmation page.
- This proof establishes that you cancelled through Google Play.
Cancelling by email or registered mail
If you encounter technical difficulties or cannot cancel through the web dashboard or app stores, you may cancel by email or registered mail. This method creates a documented paper trail and is recognized under Canadian law as valid written notice.
- Prepare a cancellation email or letter that includes the following information:
- Your full name as it appears on your Motion Array account.
- The email address associated with your subscription.
- Your account number or username (if available).
- A clear statement: "I request cancellation of my Motion Array subscription effective immediately."
- Today's date.
- Your signature (if using postal mail).
- Send your email to Motion Array's official support email address or contact form found on their website.
- Request a read receipt or delivery confirmation from your email provider.
- Alternatively, send your cancellation letter via registered mail with return receipt requested to Motion Array's business address.
- Use Canada Post's registered mail service to obtain proof of delivery.
- Save all email confirmations or postal receipts as proof of your cancellation request.
- These documents establish the date and time of your notice under Canadian law.
- Monitor your account for 5-7 business days to confirm that Motion Array has processed your cancellation.
- Check your next scheduled billing date to verify that no charge occurs.
Refunds and what happens to your access after cancellation
Understanding Motion Array's refund policy and post-cancellation access is essential before you submit your cancellation request.
Will you receive a refund?
Motion Array typically does not offer refunds for used subscription periods. Once you cancel, you retain access to your downloads and account until the end of your current billing period, after which access terminates. If you cancel mid-month during an annual subscription, you do not receive a pro-rata refund for unused time. Consequently, timing your cancellation strategically matters: if your annual renewal date is imminent, cancel immediately before the charge posts; if you have just renewed, cancelling delays your next charge but forfeits the remainder of that period.
Your access timeline after cancellation
After you cancel your Motion Array subscription, the following timeline applies:
- Immediate: Your cancellation is recorded in Motion Array's system; no further charges will be applied.
- Until end of current billing period: You retain full access to Motion Array's library, downloads, and features (for example, if you cancel on day 15 of a 30-day month, you keep access through day 30).
- After current billing period ends: Your account enters a read-only state; you can download previously saved content but cannot access new templates or features.
- 60-90 days after access ends: Motion Array may delete your account data and cloud storage unless you resubscribe.
Download any assets, project files, or templates you wish to keep before your current period expires. Yafee recommends treating the end of your billing period as a hard deadline for content preservation.
Common mistakes to avoid when cancelling Motion Array
You are not alone if you have cancelled a subscription and later discovered charges still appearing on your statement. Below are the most frequent cancellation errors-and how to sidestep each one.
Mistake 1: cancelling only within the app without cancelling your payment method
If you subscribed through Apple App Store or Google Play, you must cancel through those platforms, not through Motion Array's app settings. Many users disable or uninstall the Motion Array app thinking this stops charges-it does not. Your subscription continues to renew because Apple or Google continues to bill your payment method. Verify your cancellation directly in Apple Settings or Google Play to confirm it took effect.
Mistake 2: assuming you can pause instead of cancel
Motion Array does not offer a pause feature. You must cancel outright or your subscription renews. If you plan to return later, accept that you will need to resubscribe at whatever pricing Motion Array offers at that time. Do not rely on customer support promises to "hold" your account-only cancellation stops charges.
Mistake 3: not documenting your cancellation
Without a screenshot or confirmation email, you have no proof you cancelled on time. If Motion Array charges you after cancellation, you will need evidence to dispute the charge with your bank or credit card issuer. Save every confirmation the moment you cancel.
Mistake 4: cancelling through email without proof of delivery
If you email Motion Array, use registered mail (raccomandata A/R if sending internationally from Canada) or request a read receipt from your email provider. Confirmation that your cancellation email was read or delivered is crucial if a dispute arises. Motion Array can claim it never received your cancellation email unless you provide proof otherwise.
Mistake 5: forgetting to cancel app store subscriptions separately
If you subscribed through both the web and an app store, you have two separate subscriptions, and you must cancel both. Cancelling one does not cancel the other. Log in to all platforms where you subscribed and verify that each subscription is marked as cancelled.
After cancellation: monitoring your account and disputing erroneous charges
Your cancellation is complete, but your responsibility to monitor your account does not end there. Charge-backs and billing errors can still occur weeks or months later.
Monitor your billing for 90 days
Review your credit card or bank statement every 5-7 days for the first month after cancellation, and then weekly for 90 days. Look for any transaction labeled "Motion Array," "MotionArray Inc.," or similar variations. If you spot an unauthorized charge, take immediate action.
Dispute unauthorized charges with your bank or credit card company
If Motion Array charges you after you cancelled, contact your bank or credit card issuer and file a dispute or chargeback.
- Call or log into your bank's online portal and report the transaction as unauthorized or fraudulent.
- Provide your bank with the following documents:
- Your cancellation confirmation screenshot.
- Your cancellation email or postal receipt.
- Proof that you cancelled through the Motion Array dashboard, Apple Settings, or Google Play.
- Your account statement showing the disputed charge.
- Your bank will investigate Motion Array and recover the funds if the dispute is upheld.
- This process typically takes 30-60 days.
File a complaint with the competition bureau if Motion Array refuses to cooperate
If Motion Array continues to bill you after you cancelled and refuses to refund the erroneous charges, escalate your complaint to the Competition Bureau of Canada or your provincial consumer protection authority. The Competition Bureau investigates unlawful business practices, including false or misleading subscription terms and refusal to honor cancellations. You can file a complaint online at competitionbureau.gc.ca.
Comparing Motion Array to similar services before you decide
Before you finalize your cancellation, consider whether a competing service might better suit your budget and creative needs.
| Service | Price (approximate USD) | Key features | Best for |
|---|---|---|---|
| Motion Array | $20-$40/month | Templates, music, plugins, AI voiceover | Full-feature creators |
| Adobe Creative Cloud (Video) | $54.99/month | Professional video editing, effects, sync licensing | Professional videographers |
| Envato Elements | $16.50/month (annual) | Templates, stock footage, music, design assets | Multi-discipline creators |
| Shutterstock Music | $9.99/month | Music library only, no templates or plugins | Music-focused projects |
| Storyblocks | $14.99/month (annual) | Stock footage, music, sound effects, templates | Content creators on a budget |
| Splice (sound design) | $7.99/month | Royalty-free samples, plugins, sound packs | Music producers and sound designers |
Each competitor emphasizes different strengths. Yafee recommends comparing your actual usage against each service's feature set before committing to a replacement. Many creators discover that cancelling Motion Array and subscribing to two or three specialized services (for example, Storyblocks for footage plus Shutterstock Music for audio) costs less overall and provides more targeted value.
Checklist: your complete cancellation checklist
Use this checklist to confirm you have completed every step of cancellation and protected your interests.
- I have logged into my Motion Array account and confirmed my current plan and next billing date.
- I have cancelled my subscription through the correct platform (web dashboard, Apple Settings, or Google Play).
- I have received and saved a cancellation confirmation (screenshot or email).
- If I subscribed through multiple platforms, I have cancelled each subscription separately.
- I have downloaded all assets and project files I wish to keep before my current billing period ends.
- I have set a calendar reminder to verify that no charge appears on my next scheduled billing date.
- I will monitor my bank statement for 90 days and immediately dispute any unauthorized charges.
- I have reviewed competing services and confirmed that my cancellation decision aligns with my creative and budget priorities.
Summary: taking control of your subscription costs
Motion Array offers genuine value for creators who use unlimited downloads regularly. However, if your workflow no longer justifies the monthly or annual cost, cancelling is a straightforward, legally protected decision. You have the right to cancel at any time without penalty under Canadian consumer protection law. Follow the step-by-step cancellation method that matches your subscription platform (web, Apple, or Google Play), document your cancellation, and monitor your account for erroneous charges.
Yafee has guided thousands of Canadian consumers through subscription cancellations with precision and peace of mind. Whether you are stepping away from Motion Array to reduce expenses, testing a competitor, or simply reassessing your creative tools, Yafee's cancellation specialists are here to ensure your process is clear, legal, and final. Your budget deserves to serve your actual creative priorities-not ongoing charges for services you no longer use. Cancel with confidence, knowing that Canadian law stands behind your right to do so.
For additional support or to verify cancellation timelines, visit Yafee.com or contact Motion Array's official support team directly. Yafee remains your trusted resource for navigating subscription cancellations across all digital services.