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Frequently asked questions
Cancel Arrae: The Right Way
How to cancel your Arrae subscription and claim your refund in canada
What Arrae is and why you might want to cancel
Arrae is a Canadian wellness company that formulates and delivers targeted dietary supplements designed to support sleep, stress relief, digestion, and overall health. You can purchase their products as single transactions or enrol in recurring monthly subscriptions, with pricing typically ranging from CAD $45 to CAD $65 per bottle. If you have subscribed to Arrae through their website, the Apple App Store, or Google Play and now wish to stop your deliveries, Yafee is here to guide you through the exact steps to cancel without losing money or facing unexpected charges.
Whether you are cancelling because the supplements did not deliver the promised results, you discovered a better alternative, or you simply want to pause your wellness routine, understanding your cancellation options and consumer rights under Canadian law restores control to you.
Why people cancel Arrae
Your reasons for cancelling Arrae are valid and common. The supplements may not have produced the sleep quality or stress relief you expected. Your household budget may have shifted, and monthly wellness purchases no longer align with your priorities. You could have found a competing product that works better for your body chemistry. You might want to reset your routine and do not need recurring deliveries right now. Whatever your reason, cancelling should be straightforward and transparent, not buried in fine print or trapped behind customer service delays.
How Arrae subscriptions and billing operate
Arrae operates across three distinct payment and account ecosystems, each governed by different cancellation procedures. First, if you subscribed directly through Arrae's website at arrae.com, Arrae itself manages your billing and account. Second, if you purchased via the Apple App Store on your iPhone or iPad, Apple handles your subscription and recurring charges. Third, if you subscribed through Google Play on Android devices, Google manages your recurring payments. The cancellation method you use depends entirely on which platform processed your original purchase, so identifying your purchase source is your critical first step.
Arrae pricing and product options in canada
Here is what Arrae currently charges in Canadian dollars for their main supplement products available to Canadian customers.
| Product | Price (CAD) | Capsule count | Primary benefit | Purchase option |
|---|---|---|---|---|
| Arrae Sleep | $65.00 | 60 capsules | Deep and REM sleep support, non-drowsy formula | One-time or subscription |
| Arrae Calm | $65.00 | 60 capsules | Stress and anxiety reduction, digestion support | One-time or subscription |
| Arrae Constipation Relief | $45.19 | 60 capsules | Natural regularity and digestive comfort | One-time or subscription |
| Arrae Clarity | $65.00 | 60 capsules | Cognitive function and mental clarity | One-time or subscription |
Most Arrae products available in Canada support both one-time purchase and subscription enrollment. Subscription discounts may apply depending on your original purchase terms. Before you cancel, review your order history to confirm whether you enrolled in a recurring subscription or simply placed individual orders.
Your consumer rights and what they mean for you
Canadian consumer protection law gives you clear legal rights when you cancel a subscription service.
Legal framework protecting your cancellation
Under the Competition Act and applicable provincial consumer protection legislation (including Ontario's Consumer Protection Act, 2002), you have the right to cancel a subscription at any time. The vendor must provide you with a clear, simple cancellation mechanism that is easy to use and takes no longer than the method you used to subscribe. In accordance with these standards, Arrae is obligated to honour your cancellation request without penalty, provided you submit it through the correct channel. If Arrae refuses to cancel your subscription or continues billing you after cancellation, you can file a formal complaint with the Competition Bureau of Canada or your provincial consumer protection authority.
Your legal position when you cancel
You are entitled to: (1) cancel your subscription at any time without penalty or unnecessary fees; (2) receive written confirmation of your cancellation within 48 hours; (3) stop all future charges from the moment your cancellation is processed; and (4) claim a refund for any charges incurred after your cancellation request if the vendor failed to honour it promptly. If Arrae charges your payment method after you have submitted a valid cancellation request, you have the right to request a chargeback through your bank or credit card issuer, and you can escalate your complaint to the Competition Bureau of Canada.
How to cancel your Arrae subscription by platform
Your cancellation process depends on which platform processed your original purchase, and Yafee breaks down each method so you cancel correctly on your first attempt.
Cancel your Arrae web subscription through arrae.com
If you subscribed directly through Arrae's website, you cancel from your online account dashboard using these steps.
- Visit arrae.com and sign in using your registered email address and password.
- If you have forgotten your password, click the "Forgot password?" link and follow the reset instructions sent to your email inbox.
- Check your spam or promotions folder if you do not receive the reset email within 2 minutes.
- Navigate to Account Settings or My Subscriptions from your account dashboard.
- This section is typically located in the top right corner of the page or in a dropdown menu under your profile name.
- Locate your active subscription and select Cancel Subscription or Manage Subscription.
- The button may be labelled "Pause", "Skip", or "Cancel" depending on the current version of the Arrae website.
- Read any final messages or prompts from Arrae, which may offer discount codes to keep you as a customer.
- You are not obligated to accept these offers; proceed to the cancellation confirmation if you wish to cancel entirely.
- Click Confirm Cancellation or the final confirmation button.
- Arrae will display a confirmation message and send you a confirmation email to the address associated with your account.
- Save or screenshot your cancellation confirmation email for your records.
- This email serves as proof of cancellation if a dispute arises or if Arrae continues to bill you after the cancellation date.
Cancel your Arrae subscription via apple app store
If you subscribed to Arrae through the Apple App Store on your iPhone or iPad, you cancel through your Apple account, not directly with Arrae.
- Open the App Store app on your Apple device (iPhone, iPad, or Mac).
- Do not open the Arrae app itself; you must use the App Store app to manage subscriptions.
- Tap your profile icon in the top right corner of the App Store.
- On older iOS versions, this may appear as "Featured", "Search", "Apps", or "Updates" at the bottom of the screen.
- Select Subscriptions from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find Arrae in the subscriptions list and tap it.
- If you do not see Arrae, scroll down or search within the subscriptions menu.
- Tap Cancel Subscription or Cancel Free Trial (depending on your account status).
- Apple will prompt you to confirm the cancellation and may offer a retention offer or discount code.
- Confirm your cancellation by selecting Confirm Cancellation.
- You will receive an email confirmation from Apple within minutes.
Cancel your Arrae subscription via google play
If you subscribed to Arrae through Google Play on an Android device, you cancel through your Google account.
- Open the Google Play Store app on your Android device.
- Ensure you are signed in with the Google account that holds the Arrae subscription.
- Tap your profile icon in the top right corner.
- This typically appears as a circular avatar or the letter "A" if you have not set a profile picture.
- Select Manage your Google Play account or Payments and subscriptions.
- You may need to tap "Settings" first, depending on your version of Google Play.
- Tap Subscriptions to view all active subscriptions.
- Your active Arrae subscription will appear in this list.
- Tap Arrae and then select Cancel subscription.
- Google will ask you why you are cancelling and may display a retention offer.
- Confirm your cancellation by tapping the final Cancel subscription button.
- Google will send you a confirmation email within 24 hours.
What happens after you cancel your Arrae subscription
After you submit your cancellation request, knowing what to expect helps you monitor your account and avoid unexpected charges.
Immediate effects of cancellation
Once you confirm your cancellation, Arrae (or Apple/Google, depending on your platform) will immediately stop all future recurring charges. You will not be billed on your next scheduled shipment date. Your cancellation is usually effective within 24 hours, though some platforms may process it within minutes. You will receive a confirmation email from either Arrae, Apple, or Google confirming the exact date your subscription ends.
Verifying your cancellation was processed
After 3 to 5 business days, log back into your account on the platform where you subscribed and confirm that your subscription no longer appears in your active subscriptions list. If you used arrae.com, return to Account Settings and verify the subscription shows as "Cancelled" or no longer appears. If you used Apple or Google, repeat the steps above to confirm Arrae no longer shows in your subscriptions. If your subscription still appears as active or you are charged after your cancellation date, contact Arrae customer service immediately with a copy of your cancellation confirmation email.
Refund eligibility and claiming your money back
Your right to a refund depends on when you submitted your cancellation and the specific terms under which you purchased.
Refund timing and conditions
If you cancelled before your next billing date, you should not be charged at all, and no refund is necessary. If Arrae or the payment platform charged you after you submitted a valid cancellation request, you are entitled to a refund of that erroneous charge. Refunds for invalid charges typically appear in your bank account or credit card within 5 to 10 business days, depending on your financial institution. Yafee recommends you keep all cancellation confirmation emails as proof that you timely submitted your request.
How to claim a refund if you were charged after cancellation
Contact Arrae customer service directly with your cancellation confirmation email and the receipt showing the unauthorized charge. If Arrae does not refund you within 10 business days, you can request a chargeback through your bank or credit card issuer by providing them with proof of your cancellation request and the erroneous charge. Many Canadian banks can process chargebacks within 2 to 3 weeks. If Arrae continues to charge you unlawfully after your cancellation, escalate your complaint to the Competition Bureau of Canada at www.competition.gc.ca.
Common mistakes when cancelling and how to avoid them
Cancelling a subscription should be simple, and avoiding these common pitfalls ensures your request is processed without delay or confusion.
Mistake 1: cancelling through the wrong platform
Many subscribers cancel through the Arrae website when they actually subscribed via Apple or Google, or vice versa. This causes the cancellation request to be ignored because it reaches the wrong vendor. Before you cancel, scroll back through your email receipts and confirm which platform charged you for your initial purchase and all subsequent orders. The billing descriptor on your bank or credit card statement will show "Apple.com", "Google.com", or the merchant name for arrae.com. Cancel only through the platform shown on your billing statement.
Mistake 2: not saving your cancellation confirmation
If you cancel but do not save or screenshot your confirmation email, you have no proof of your cancellation date if a dispute arises. Some subscribers receive their confirmation email in their spam or promotions folder and assume no email was sent. Immediately after confirming your cancellation, save the confirmation email to a safe location or take a screenshot showing the date, time, and confirmation number.
Mistake 3: assuming "Pause" is the same as "Cancel"
Some subscription platforms offer a "Pause" or "Skip Next Shipment" option, which temporarily stops one delivery but keeps your subscription active. If your goal is to permanently end the subscription, select "Cancel Subscription", not "Pause" or "Skip". Pausing will resume automatic billing after a set period (often 30 or 90 days), and you will be charged again without your explicit consent.
Mistake 4: not monitoring your account after cancellation
Even after you cancel, check your subscription status 3 to 5 days later to confirm the cancellation was processed. Some delays occur between your request and the platform's final processing. If you see the subscription still listed as active, contact customer service immediately with your cancellation confirmation number.
Checklist for cancelling your Arrae subscription
Use this step-by-step checklist to ensure your cancellation is complete and documented.
| Step | Action | Status |
|---|---|---|
| 1 | Review your billing statement or email receipts to identify whether you subscribed via arrae.com, Apple App Store, or Google Play | Completed ☐ |
| 2 | Sign in to the correct platform (Arrae website, Apple App Store, or Google Play) | Completed ☐ |
| 3 | Locate your active Arrae subscription in your account or subscriptions menu | Completed ☐ |
| 4 | Select "Cancel Subscription" (not "Pause" or "Skip") and confirm the cancellation | Completed ☐ |
| 5 | Save or screenshot your cancellation confirmation email with the date and confirmation number | Completed ☐ |
| 6 | Return to your account 3 to 5 days later to verify your subscription no longer appears as active | Completed ☐ |
When you should request a refund or chargeback
In some cases, you may be entitled to recover money beyond just stopping future charges.
Scenarios for claiming a refund
You should request a refund if: (1) you submitted a valid cancellation request and Arrae, Apple, or Google continued to charge you after the cancellation date; (2) you were charged for a subscription you did not authorize; (3) you cancelled within a promotional period and believe you qualify for a full refund under the terms advertised; or (4) you received a damaged or defective product and cancelled as a result. Contact Arrae customer service within 30 days of the unauthorized charge with supporting documentation (your cancellation confirmation email, screenshots of your account, and your billing statement showing the erroneous charge).
Escalating to your bank or credit card issuer
If Arrae does not refund you within 10 business days, you can dispute the charge with your bank or credit card company. Call the customer service number on the back of your card and inform the representative that you cancelled your subscription but were charged after the cancellation date. Provide them with your cancellation confirmation email and your billing statement. Your bank or credit card issuer will open a dispute and typically refund your money within 2 to 3 weeks while they investigate. You have the right to dispute charges for up to 120 days from the date they appeared on your statement under Canadian consumer protection law.
Comparing Arrae to alternative wellness supplements in canada
Before you fully cancel, you may want to explore whether Arrae is the right fit or whether a competitor serves your needs better.
| Brand | Price (CAD) | Primary focus | Subscription available | Canada-based |
|---|---|---|---|---|
| Arrae | $45-$65 | Sleep, stress, digestion | Yes | Yes |
| Mood Ring | $60-$75 | Hormonal balance and mood | Yes | Canada-based |
| Insulin Plant | $50-$70 | Blood sugar and digestion | Yes | Canada-based |
| Moon Juice (via Amazon.ca) | $70-$85 CAD | Sleep, stress, beauty | No direct subscription | US-based, ships to Canada |
| Organika Health Products | $30-$50 | General wellness, collagen, vitamins | Limited | Canada-based |
If you are cancelling Arrae because the formula did not work for you, consider whether a different ingredient profile might suit you better. Yafee recommends comparing ingredient lists and customer reviews before subscribing to a new service, as switching between subscriptions can become expensive if products continue not to meet your expectations.
Customer reviews and common experiences with Arrae
Understanding what other Canadian customers report helps you decide whether to cancel or pause your subscription.
Positive customer feedback
Many Arrae users report improved sleep quality within 2 to 3 weeks of consistent use, particularly with the Arrae Sleep formula. Customers also appreciate the transparent ingredient lists and the absence of artificial additives. The subscription discount (typically 10 to 20 percent off one-time purchase price) appeals to users committed to daily wellness routines. Customer service responsiveness is frequently praised, with most inquiries resolved within 24 hours.
Common complaints and reasons for cancellation
Some users report that the supplements did not produce noticeable results even after 4 to 6 weeks of use, which is a common reason for cancellation. Others cite the higher price point (CAD $45 to CAD $65 per bottle) as a barrier to long-term subscription, especially if results are not evident quickly. A smaller segment of users experienced digestive side effects from certain formulas and cancelled for health reasons. Yafee notes that supplement efficacy varies significantly from person to person, and lack of results does not indicate a problem with the company itself, only a mismatch with your individual body chemistry.
Final steps and your next action
Cancelling your Arrae subscription is your right under Canadian consumer protection law, and the process takes fewer than 10 minutes when you follow the correct platform-specific steps. Whether you cancel through arrae.com, Apple App Store, or Google Play, always save your confirmation email and verify 3 to 5 days later that the cancellation processed successfully. If you encounter resistance, continued billing after cancellation, or unfair treatment, escalate your complaint to the Competition Bureau of Canada at www.competition.gc.ca or your provincial consumer protection authority.
Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their legal rights under the Competition Act and provincial consumer protection legislation. If you need further guidance on your cancellation, refund claim, or dispute with Arrae, visit Yafee online at yafee.com to access free contract reviews and consumer law resources designed specifically for Canadian customers. Your decision to cancel should be straightforward and transparent, and Yafee is here to ensure you exercise that right with confidence and clarity.
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