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Frequently asked questions
Cancel Motion Array: The Right Way in Nigeria
How to cancel Motion Array in nigeria and recover your subscription fee
What Motion Array offers and why cancellation matters
Motion Array is a subscription marketplace that supplies video creators with templates, stock footage, royalty-free music, and editing plugins accessible via web or mobile application. You pay a recurring monthly or annual fee in Nigerian Naira (NGN) to unlock the full library of creative assets. If you have realised the service no longer fits your workflow, or you wish to pause your subscription, you need a clear, legally sound path to cancel and recover fees where entitled.
At Yafee, we help Nigerian consumers navigate digital service cancellations with precision, ensuring you understand your rights under the Federal Competition and Consumer Protection Act (2018) and recover refunds where the law entitles you to them. This guide walks you through every method to cancel Motion Array, the timeline within which you can claim a refund, and the steps to escalate if the company refuses your request.
Common reasons to cancel Motion Array
You might cancel because you have finished a project, found a cheaper alternative, or discovered the library does not match your creative needs. Some subscribers cancel because they did not realise automatic renewal was enabled, or they accidentally upgraded to a higher tier without consent. Whatever your reason, Yafee is here to walk you through the process without friction or hidden obstacles.
What you need before you start
Gather your Motion Array login credentials and have your payment method information ready. If you subscribed through the Apple App Store or Google Play Store, you will need access to that account as well. Your original purchase receipt, order confirmation email, and a screenshot of your subscription status will strengthen any refund request you decide to make. Store these documents in one place before you contact support.
Your cancellation rights under nigerian consumer law
Nigeria's Federal Competition and Consumer Protection Act (2018) protects your right to fair treatment when you purchase digital services, including the right to clear information about cancellation terms and the right to reject goods or services that do not match their description.
The 14-day cooling-off period and your legal position
Motion Array's terms promise a full refund if you cancel within 14 calendar days of purchase or renewal, provided you have not downloaded or used any assets. This aligns with consumer protection standards. However, Nigerian law may grant you additional rights depending on how the service was marketed to you.
Your legal position: If Motion Array failed to disclose automatic renewal terms clearly before you paid, or if the service was misrepresented in its marketing materials or signup flow, you have grounds to demand a refund outside the 14-day window. Screenshot every screen you see during signup; these images are your evidence. The burden of proof rests with Motion Array to show they obtained your explicit consent to renew.
Furthermore, if you cancelled within the 14-day period and Motion Array refused to process your refund, document the date of your cancellation request and every response (or non-response) from their support team. This evidence is critical if you later escalate to the Federal Competition and Consumer Protection Commission (FCCPC).
Escalation with the federal competition and consumer protection commission
If Motion Array refuses your refund or ignores your cancellation request after 14 days, the FCCPC is your enforcement body. You can file a complaint with them, and they have the power to investigate and sanction the company. Keep records of all communication with Motion Array support, including dates, times, message content, and responses received. You may lodge a complaint with the FCCPC online at their official website or through their complaint portal.
In accordance with the Federal Competition and Consumer Protection Act, the FCCPC can order Motion Array to refund your payment, impose penalties, and issue corrective directives. This process is free to you as a consumer.
How to cancel Motion Array on the web
Cancelling directly through your Motion Array account online is the fastest and clearest method, and it disables automatic renewal while preserving your account access until your billing cycle ends.
- Log into your Motion Array account at motionarray.com using your email address and password.
- If you have forgotten your password, click the "Forgot Password" link on the login screen and follow the email reset instructions.
- Click your profile icon or avatar in the top-right corner of the dashboard.
- On a narrower screen or mobile browser, look for the three horizontal lines (hamburger menu) instead.
- Select "My Account" from the dropdown menu that appears.
- This opens your account dashboard and settings page.
- Navigate to the "Plan & Billing" or "Subscription" section.
- You will see your current plan, billing date, renewal amount, and payment method here.
- Click "Change Plan," "Manage Subscription," or "Cancel Subscription."
- The exact button label may vary depending on your account type and billing status.
- Select "Cancel" or "Do not renew" to stop automatic billing.
- Motion Array will ask you to confirm your cancellation and may offer a discount to keep you as a subscriber.
- Do not accept a discount if you wish to cancel; proceed to confirm the cancellation.
- Review the cancellation summary and confirm your choice.
- Motion Array will send a confirmation email to your registered address. Check your inbox and spam folder for this email within 10 minutes.
After you complete these steps, your account will be marked as "Cancelled" or "Do Not Renew," and you will retain access to Motion Array's library until the end of your current billing cycle. After your access expires, you will no longer be charged.
How to cancel Motion Array via the mobile app
If you subscribed through the Motion Array app on iOS or Android, you must cancel through the app itself or via your device's app store settings to avoid continued charges.
Cancel on iOS (Apple app store)
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon at the top-right corner of the screen.
- Tap "Subscriptions."
- Find and tap "Motion Array" in your active subscriptions list.
- Tap "Cancel Subscription" or "Remove."
- Apple may display a cancellation confirmation and offer a discounted renewal rate.
- Confirm your cancellation when prompted.
- Apple will send a cancellation receipt to your registered Apple ID email address.
Cancel on android (Google play store)
- Open the Google Play Store app on your Android device.
- Tap your profile icon at the top-right corner.
- Tap "Manage your Google Account," then select the "Payments & subscriptions" tab.
- Tap "Google Play subscriptions."
- Find and tap "Motion Array."
- Tap "Cancel subscription."
- Google Play will ask you to confirm your cancellation and may display retention offers.
- Confirm your cancellation choice.
- Google will send a cancellation confirmation email to your registered Google account address.
Cancellation via Apple App Store or Google Play takes effect immediately, and you will retain access until the end of your current billing cycle. Consequently, your payment method will not be charged on the next renewal date.
How to cancel Motion Array via email or postal mail
If you prefer a written record of your cancellation request, or if the online or app methods fail, you can cancel by contacting Motion Array's support team directly via email or postal correspondence.
Cancel by email
- Compose a new email to Motion Array's support address (typically [email protected]; verify this on their official website).
- Include the following information in your email:
- Your full name as it appears on your account.
- The email address registered to your Motion Array account.
- Your subscription plan type (monthly or annual).
- The date you started your subscription.
- A clear statement: "I wish to cancel my Motion Array subscription effective immediately" or "effective at the end of my current billing cycle."
- Your request for written confirmation of cancellation.
- Request a read receipt or delivery confirmation to verify Motion Array received your email.
- Send the email and retain a copy for your records.
- Wait for a response within 5 business days. If you do not receive a reply, send a second email marked "Follow-up" and reference your first message.
Cancel by postal mail
- Prepare a formal cancellation letter on plain paper or your letterhead, including:
- Your full name and current address.
- Your Motion Array account email address and subscription plan details.
- The date of your letter.
- A clear statement of your intent to cancel and the effective date.
- Your request for written confirmation of cancellation.
- Motion Array's postal address for written correspondence (verify on their official website or contact their support team by email first to confirm the correct mailing address).
- Mail your letter via registered or tracked postal service so you can confirm delivery.
- Retain a copy of your letter and the postal receipt for your records.
- Allow 10-14 business days for Motion Array to acknowledge receipt and process your cancellation.
Written cancellation is slower than online or app methods, but it creates an undeniable paper trail. This is valuable if you later need to escalate to the FCCPC or pursue a refund claim.
Motion Array pricing and when cancellation makes sense
Understanding Motion Array's pricing structure helps you decide whether cancellation is right for you.
| Plan type | Billing frequency | Approximate NGN cost | Refund window | Best for |
|---|---|---|---|---|
| Starter monthly | Monthly (recurring) | ₦3,500-₦5,000 | 14 days | Short-term projects |
| Starter annual | Annual (upfront) | ₦28,000-₦40,000 | 14 days | Committed creators (best value) |
| Pro monthly | Monthly (recurring) | ₦7,500-₦10,000 | 14 days | Professionals with high download needs |
| Pro annual | Annual (upfront) | ₦60,000-₦80,000 | 14 days | Agencies and studios (highest usage) |
If you subscribed to an annual plan and cancel within 14 days, you recover the full upfront cost. Beyond 14 days, your right to a refund depends on whether Motion Array breached its obligations under the Federal Competition and Consumer Protection Act. Cancel immediately if you realise within two weeks that the service does not meet your needs; the financial impact is significant, especially on annual plans costing ₦28,000 or more.
Refund timeline and what to expect after cancellation
Cancellation and refunds follow different timelines; understanding both protects you from continued charges.
Immediate steps after you cancel
Cancellation is processed instantly when you use the web dashboard or mobile app. Motion Array will send a confirmation email within 10 minutes. If you cancelled by email or postal mail, allow 5-10 business days for acknowledgement. You retain access to your subscription until the end of your current billing cycle (for example, if you cancel on 15 March and your renewal is 30 March, you keep access until 30 March, then access is revoked).
Refund processing timeline
If you cancel within 14 days and qualify for a refund, Motion Array processes the refund within 7-10 business days. The refund appears in your original payment method (credit card, debit card, or mobile money account). In accordance with the Federal Competition and Consumer Protection Act, if Motion Array does not refund you within this timeframe after you cancel, you have grounds to escalate to the FCCPC.
If you cancel after 14 days and believe Motion Array misrepresented the service or failed to disclose automatic renewal terms, request a refund in writing and allow Motion Array 14 days to respond. If they refuse or do not respond, file a complaint with the FCCPC.
Verify your refund was processed
- Check your bank statement or mobile money app 7-10 days after cancellation.
- Look for a credit from Motion Array or their payment processor (Stripe, PayPal, or similar).
- If no refund appears after 10 days, contact Motion Array support with your cancellation confirmation email and request a refund status update.
- If Motion Array does not respond within 5 business days, escalate to the FCCPC with evidence of your cancellation and your refund claim.
Common mistakes that delay or prevent your refund
Refunds are not automatic; small errors can prevent you from recovering your money. Protect yourself by avoiding these pitfalls.
Mistake one: cancelling too late
Cancelling on day 15 or later means you fall outside the 14-day refund window. Motion Array's standard terms do not entitle you to a refund outside this period unless you have evidence of misrepresentation or hidden renewal terms. Cancel within 14 days if you want a guaranteed refund under Motion Array's stated policy.
Mistake two: using downloaded assets after cancellation
Motion Array's 14-day refund policy excludes you if you download or use assets (templates, footage, music) during the trial period. Even if you download one file, Motion Array can argue you consumed the service and therefore are not entitled to a refund. Review the library without downloading if you are unsure about the service.
Mistake three: not keeping cancellation proof
If you cancel via the web or app and do not save the confirmation email or a screenshot of the cancellation confirmation page, you have no evidence if Motion Array later claims you did not cancel. Print or screenshot every confirmation message before closing the browser.
Mistake four: cancelling the app without cancelling the subscription
Deleting the Motion Array app from your device does not cancel your subscription. Your automatic renewal will continue, and you will be charged at the next billing date. You must cancel your subscription through the app store (Apple or Google) or via the web dashboard.
Mistake five: failing to respond to Motion array's retention emails
After you request cancellation, Motion Array may send emails offering discounts or promotions to keep you as a customer. These emails are not cancellation confirmations. Ignore them if you wish to cancel, and do not click any "Accept Offer" links. Confirm only that your subscription is marked "Cancelled" in your account settings.
After cancellation: what happens to your account and data
Once your billing cycle ends, your access to Motion Array's library expires, but your account and downloaded assets remain in place.
Account access and data retention
Motion Array keeps your account active for 12 months after cancellation. During this time, you can log in to view your profile and any projects you created, but you cannot download new assets or use the editing plugins. If you wish to reactivate your subscription within 12 months, Motion Array may offer you a discounted renewal rate. After 12 months of inactivity, Motion Array may delete your account and associated project data.
Downloaded assets and intellectual property
Any assets you downloaded while your subscription was active remain yours to use in personal or commercial projects (in accordance with Motion Array's license terms). You do not lose the right to use these assets after cancellation. However, you cannot download new assets or access updated versions once your subscription expires.
Renewal reminders and unwanted charges
Ensure your cancellation is complete by checking your account 30 days before your original renewal date. Log in and confirm that your subscription is marked "Cancelled" or "Do Not Renew." If you see a charge on your bank statement after cancellation, contact your bank or payment provider immediately and request a chargeback while simultaneously escalating to Motion Array support and the FCCPC.
How to compare Motion Array with alternatives before deciding to cancel
If you are cancelling because Motion Array does not meet your needs, consider these alternatives before committing to a new service. Yafee has helped thousands of Nigerian creators evaluate and cancel subscriptions to find better-fit tools.
| Service | Asset library | Approximate NGN cost (monthly) | Refund policy | Best for |
|---|---|---|---|---|
| Motion Array | Templates, footage, music, plugins | ₦3,500-₦7,500 | 14 days | Multi-format creators |
| Envato Elements | Templates, graphics, music, video | ₦4,500-₦6,000 | 30 days (more generous) | Graphic designers and video editors |
| Adobe Stock | Footage, photos, templates | ₦6,000-₦12,000 | 30 days | Adobe Creative Cloud users |
| Shutterstock | Stock footage and photos | ₦5,000-₦15,000 | 30 days | Photo-heavy projects |
| DaVinci Resolve (free version) | Built-in effects and transitions | ₦0 | N/A (free open-source) | Budget-conscious editors |
Before you cancel Motion Array, test one of these alternatives using a trial period or free tier. Yafee recommends Envato Elements for Nigerian creators because it offers a 30-day refund window (longer than Motion Array's 14 days) and similar pricing in NGN. If you are committed to a new service, cancel Motion Array within 14 days to recover your full fee.
Motion Array contact details for cancellation in nigeria
Use these contact methods to cancel Motion Array when the web and app methods are unavailable or unsuccessful.
Web dashboard
Log in at motionarray.com and navigate to Account Settings > Plan & Billing > Cancel Subscription. This method is fastest and provides immediate confirmation.
Email support
Send your cancellation request to [email protected]. Include your account email, full name, and a clear cancellation statement. Allow 5 business days for a response.
In-app cancellation (iOS and android)
Open the Motion Array app, navigate to Settings > Subscription, and tap "Cancel Subscription." Alternatively, cancel through the Apple App Store (iPhone) or Google Play Store (Android) using the methods outlined above.
Postal mail
If Motion Array provides a mailing address on their official website or in their terms of service, send a formal cancellation letter via registered post. Retain proof of delivery.
Escalation to the federal competition and consumer protection commission
If Motion Array does not process your cancellation or refund within the specified timeframes, file a complaint with the FCCPC at their official website (fccpc.gov.ng) or contact them directly. Provide your cancellation request email, confirmation screenshots, bank statements showing the charge, and any correspondence with Motion Array support. The FCCPC investigates free of charge and can order Motion Array to refund you and pay penalties.
Final steps: cancel with confidence in nigeria
Cancelling Motion Array in Nigeria is straightforward when you follow these steps and understand your rights under the Federal Competition and Consumer Protection Act. Cancel within 14 days to guarantee a full refund, use the web dashboard for fastest processing, and keep every confirmation email and screenshot. If Motion Array refuses your cancellation or refund, escalate to the FCCPC without hesitation; they have the authority and resources to enforce your consumer rights.
Yafee has helped thousands of Nigerian consumers cancel unwanted subscriptions, recover refunds, and avoid hidden renewal charges. Whether you are leaving Motion Array after a short trial or cancelling a long-term annual plan, this guide ensures you navigate the process lawfully and recover every naira you are entitled to. Start your cancellation today using the method most convenient to you, and confirm completion within 24 hours.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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