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Frequently asked questions
Cancel Motion Array: The Right Way
How to cancel your Motion Array subscription in the UAE and reclaim your budget
Understanding Motion Array and your subscription options
Motion Array is a subscription-based digital asset library designed for video creators, editors, production teams and content producers across the UAE. The platform provides unlimited monthly downloads of video templates, stock footage, royalty-free music, sound effects, motion graphics, plugins and professional editing tools - all consolidated into a single membership structure.
You subscribed to Motion Array expecting streamlined workflows and professional-grade creative assets. However, if the template library lacks variety suited to your style, your creative needs have shifted, or you have found more cost-effective alternatives, cancelling your subscription is a straightforward financial decision. Yafee specialises in helping consumers like you navigate subscription cancellations with clarity and confidence, ensuring you understand every step of the process.
Typical Motion Array subscribers
Freelance video editors, boutique production agencies, YouTube content creators and corporate marketing teams typically use Motion Array to centralise asset procurement. The unlimited-download model appeals to high-volume creators who want to avoid per-asset fees on microstock platforms.
If you fall into this category but find the service underperforming, cancelling within your contractual notice period ensures you do not lose money to unwanted renewals. Competing platforms such as Artlist, Envato Elements and Adobe Stock offer similar services - your decision to cancel should depend solely on whether Motion Array delivers value to your workflow.
Common reasons creators cancel Motion Array
You might cancel because the template library feels repetitive, you prefer the aesthetic of competing platforms, your annual renewal caught you by surprise, your subscription renewal timing no longer suits your project calendar, or your creative direction has changed. Whatever your reason, Yafee walks you through the cancellation process without hidden steps or surprise charges.
Your legal rights under UAE consumer protection law
Your right to cancel a subscription service in the UAE is grounded in the UAE Law No. 24 of 2006 (Consumer Protection Law), which grants consumers the right to withdraw from distance contracts - contracts concluded without face-to-face negotiation, including digital subscriptions - within a specified period.
Key legal framework protecting your cancellation
Under the UAE Consumer Protection Law, consumers entering into distance contracts (including online software subscriptions) have statutory cancellation rights. Specifically, Article 17 of the law permits you to cancel a distance contract within a cooling-off period. For digital services, this period typically runs from the date of contract conclusion or delivery of terms, whichever is later.
Furthermore, Motion Array's terms of service must comply with the Consumer Protection Law. If those terms impose unreasonable barriers to cancellation, attempt to waive your statutory rights, or obscure cancellation procedures, the Consumer Protection Department (CPD) - the enforcement body under the Ministry of Economy - can investigate and impose penalties on the company.
Your legal position on cancellation
You have the following legal entitlements under UAE law: (1) the right to cancel your subscription without penalty if you do so within the cooling-off period stated in your contract; (2) the right to clear, accessible cancellation procedures that the company must honour within a reasonable timeframe; (3) the right to a full refund if you cancel within the specified window and have not substantially used the service; and (4) the right to escalate complaints to the Consumer Protection Department if Motion Array refuses a valid cancellation request.
Yafee recommends documenting your cancellation request - either screenshotting your online submission or retaining copies of emails - because this evidence protects you if a refund dispute arises.
Four methods to cancel your Motion Array subscription
Motion Array provides multiple cancellation channels to suit your preference and communication style - each carries the same legal weight.
Method 1: cancel online through your account dashboard
The fastest and most transparent method is to cancel directly within your Motion Array account. Log in to your Motion Array account, navigate to the Plan and Billing section, locate Renewal Settings, and select the option to proceed with cancellation. The platform will walk you through a brief confirmation flow, often offering retention incentives (discounts or extended access), which you may decline. Once you confirm, you receive an on-screen confirmation message and typically an email receipt.
Yafee advises taking a screenshot of your final confirmation screen and the cancellation email, as these serve as proof if the company later disputes your request or charges your payment method again.
Method 2: contact Motion Array via the help center chat
If you prefer human interaction, Motion Array operates a Help Center with live chat functionality. Access the Help Center through the Motion Array website, initiate a chat session, and clearly state that you wish to cancel your subscription. Provide your account email, current plan tier and reason for cancellation. The support agent will guide you through the process and send a written confirmation via email within one business day.
Chat interactions create a timestamped record within Motion Array's system, which strengthens your position if you later need to dispute a failed cancellation with the Consumer Protection Department.
Method 3: email cancellation to the designated support address
You may cancel by email to the following addresses: [email protected] for general account inquiries, or [email protected] for data privacy and subscription-related matters (as Motion Array is owned by Artlist Inc.). Write a clear email with the subject line "Cancellation Request - [Your Account Email]" and include your full name, registered email address, current subscription plan and effective cancellation date you are requesting. Request written confirmation of cancellation receipt.
Send your email via registered or tracked delivery if possible, and retain a copy. Yafee recommends sending to both addresses if you do not receive acknowledgment within 48 hours, as this ensures your request reaches the correct department.
Method 4: postal cancellation to Motion array's registered address
You may cancel by posting a written letter to Motion Array's registered business address. This method is slower but creates a physical, timestamped record. Include your full name, account email, subscription plan details and clear cancellation instruction. Send the letter via registered post so you obtain proof of delivery and a tracking reference. Motion Array must acknowledge receipt and confirm cancellation within 10 business days.
This method suits circumstances in which you have experienced repeated failures via online or email channels and wish to create a formal, legally documented record for potential escalation to the Consumer Protection Department.
Step-by-step cancellation process using the dashboard
The online cancellation method is the clearest path, grounded in real-time system acknowledgment - here are the precise steps you must follow.
- Log in to your Motion Array account using your registered email and password.
- If you have forgotten your password, use the "Forgot Password" link and reset it via the confirmation email.
- Enable two-factor authentication if prompted, as this protects your account from unauthorised changes.
- Navigate to the Account or Settings menu, typically represented by a gear icon in the top-right corner.
- Look for sections labelled "Plan and Billing", "Subscription" or "My Plans".
- Select "Renewal Settings" or "Subscription Management".
- This section displays your current plan, renewal date and next charge amount.
- Locate the "Cancel Subscription" or "End Membership" button and click it.
- Motion Array may present you with retention offers (reduced pricing, extended trial) - you may decline these without consequence.
- Confirm your cancellation in the popup dialog by re-entering your password or clicking "Yes, cancel my subscription".
- The system will ask you to select a reason for cancellation (optional but useful for Motion Array's service improvement feedback).
- Receive on-screen confirmation and screenshot the page showing "Your subscription has been cancelled" along with the date and time.
- You will receive a confirmation email within minutes to your registered account email address.
- Retain both the screenshot and the email confirmation indefinitely, as these prove cancellation if disputes arise.
- Forward the confirmation email to your personal records or save a PDF copy to your hard drive.
Timeline and refund eligibility after cancellation
Timing is critical to protecting your right to a refund - the law and Motion Array's terms establish clear windows within which your cancellation attracts refund entitlement.
Refund eligibility and cooling-off period
Under the UAE Consumer Protection Law, you have the right to cancel within a cooling-off period of 14 calendar days from the date you receive the service contract or terms of service, whichever is later. If you cancel within this window, you are entitled to a full refund, even if you have used the service minimally.
Once the 14-day cooling-off period expires, your refund eligibility depends on Motion Array's discretionary refund policy. Many SaaS providers refund pro-rata amounts (a percentage based on unused days in your billing cycle) or refuse refunds entirely if the cooling-off period has passed. Yafee recommends checking Motion Array's Terms of Service to confirm their post-cooling-off refund stance before cancelling.
Payment refund timeline
Motion Array must process refunds within 14 days of confirming your cancellation. The refund appears back to your original payment method (credit card, debit card or digital wallet) within 5-10 business days, depending on your bank's processing speed. International transfers may take longer.
If you do not see a refund within 21 days of cancellation confirmation, contact Motion Array's support immediately with your cancellation confirmation email and payment proof. If the company refuses to refund within the statutory timeframe, escalate your complaint to the Consumer Protection Department with documentary evidence.
Immediate access termination
Upon cancellation, Motion Array typically suspends your access at the end of your current billing cycle (not immediately). For example, if your annual plan renews on the 15th of next month and you cancel today, your access continues until the 15th, then terminates. Download any templates, footage or assets you need before your access date expires.
Motion Array pricing overview for UAE subscribers
Understanding what you currently pay clarifies whether cancellation makes financial sense - here is the current pricing structure.
| Plan tier | Billing frequency | Monthly cost (AED) | Annual cost (AED) | Key features |
|---|---|---|---|---|
| Standard | Monthly | 69 | N/A | Unlimited downloads, standard support |
| Standard | Annual (prepaid) | N/A | 548 | Unlimited downloads, 2-month discount vs. monthly |
| Premium | Monthly | 99 | N/A | All Standard plus priority support and exclusive assets |
| Premium | Annual (prepaid) | N/A | 788 | All Standard plus priority support and exclusive assets, 2-month discount |
If you are paying annual fees (AED 548 or AED 788) and have cancelled within the cooling-off period, you are entitled to a full refund regardless of usage. If you cancel beyond the cooling-off period, Motion Array's refund policy determines whether you recover any amount, making early cancellation decision-making critical.
What happens after you cancel your subscription
Cancellation is not instantaneous - a series of events unfolds over days or weeks, and you should understand each milestone to avoid confusion.
Immediate post-cancellation period (0-3 days)
You receive a confirmation email from Motion Array within hours of cancelling. Your account status changes to "Cancelled" or "Inactive" within the dashboard, visible in the Plan and Billing section. Your access to the Motion Array library remains intact until your billing cycle ends, unless you are within the cooling-off period and have explicitly requested immediate termination (which may forfeit refunds - confirm with support before requesting this).
Yafee advises logging in to your account every 2-3 days to verify your cancellation status remains confirmed, as system errors or malfunction occasionally result in cancelled subscriptions being re-activated without notice.
Access termination and refund processing (3-21 days)
Your access terminates on your next billing renewal date. If you paid for an annual plan and cancelled 6 months into it, you retain access until the 12-month mark, then lose all library access. Simultaneously, Motion Array initiates refund processing if you are eligible. Your bank or payment provider receives the refund instruction and credits your account within 5-10 business days.
Check your bank statement or payment method's transaction history to confirm the refund has posted. If it has not appeared within 21 days, request a refund status check from Motion Array with your cancellation confirmation email attached.
Long-term position after cancellation (21+ days)
Your account remains visible in Motion Array's system but is locked as "cancelled". You cannot log in or download new assets. Any assets you downloaded while the subscription was active remain on your computer and in your local folders - Motion Array cannot revoke those files. However, you lose access to any cloud storage or collaborative features Motion Array offered.
If you ever wish to resubscribe, you can log back in and restart your membership, but you do not receive automatic discounts for being a returning customer unless Motion Array's marketing team contacts you with a specific offer.
Common mistakes to avoid when cancelling
Many subscribers lose money or face unnecessary friction because they overlook simple procedural protections - you can avoid these pitfalls with foresight.
Mistake 1: assuming cancellation stops charges immediately
Cancellation does not stop your next scheduled charge unless you cancel before your renewal date. If your annual plan renews tomorrow and you cancel today, Motion Array will still charge your payment method on the renewal date (or attempt to). You must cancel at least 48 hours before your renewal date to prevent the charge. Check your confirmation email for the exact renewal date and cancel well in advance of that date.
Mistake 2: deleting your account instead of cancelling your subscription
Account deletion and subscription cancellation are separate actions. Deleting your account removes your profile but does not cancel your subscription - charges may continue. Always cancel your subscription first via the Plan and Billing section, then request account deletion separately if you wish. Verify your cancellation is confirmed (via email) before deleting.
Mistake 3: ignoring the cooling-off period deadline
The 14-day cooling-off period under UAE Consumer Protection Law is a hard deadline. Cancel within it to guarantee a full refund. After day 14, refund entitlement depends on Motion Array's discretionary policy. If you are uncertain when your cooling-off period ends, check your original purchase confirmation email for the contract date, count forward 14 days and circle that date on your calendar.
Mistake 4: failing to screenshot or save confirmation emails
If a refund dispute arises, your only defence is documentary proof of cancellation. Store your cancellation confirmation email in a dedicated folder and take a screenshot of your dashboard showing "Cancelled" status. If Motion Array later claims you never cancelled, you have irrefutable evidence to present to the Consumer Protection Department.
Mistake 5: cancelling via email without delivery proof
Email cancellations can be lost, misfiled or ignored. If you cancel by email, send it via registered post or use your email provider's read-receipt feature to confirm Motion Array's inbox received it. Better still, combine email cancellation with a follow-up call to the Help Center chat 48 hours later, asking the agent to confirm your cancellation request was processed. Yafee recommends this belt-and-braces approach for peace of mind.
Pricing comparison: Motion Array versus alternatives
Before finalising your cancellation decision, compare Motion Array against competing platforms to ensure you are not simply switching to a more expensive service.
| Platform | Monthly plan (AED) | Annual plan (AED) | Asset types | Best for |
|---|---|---|---|---|
| Motion Array | 69 | 548 | Templates, footage, music, plugins | Video creators seeking all-in-one ecosystem |
| Artlist | 79 | 632 | Stock footage, music, SFX, plugins | Professional video production studios |
| Envato Elements | 69 | 548 | Templates, footage, graphics, fonts, music | Designers and editors preferring diverse creative asset categories |
| Adobe Stock | 89 | 712 | Stock photos, footage, vectors, 3D models | Creators already using Adobe Creative Cloud |
| Shutterstock | 99 | 788 | Stock photos, footage, music, vectors, AI tools | High-volume commercial licensing and enterprise teams |
Envato Elements and Motion Array offer near-identical pricing (AED 69 monthly, AED 548 annually), but their asset libraries appeal to different creative disciplines. Artlist and Adobe Stock command premiums of AED 10-20 monthly. If cost is your cancellation driver, Envato Elements is your direct equivalent - if service quality or asset selection is the issue, evaluate whether a competing platform addresses your specific workflow gap before committing to a new subscription.
How to escalate a cancellation dispute to the UAE consumer protection authority
If Motion Array refuses to honour your cancellation request, rejects a valid refund claim, or continues charging after cancellation confirmation, you have the right to lodge a formal complaint with the Consumer Protection Department.
Documentation you need before escalating
Gather the following evidence before contacting the CPD: (1) your cancellation confirmation email from Motion Array, including the date and time; (2) screenshot of your dashboard showing "Cancelled" status; (3) copies of all emails, chat transcripts or correspondence with Motion Array support; (4) your original purchase receipt and payment proof; (5) bank statements showing any unauthorised charges after cancellation; and (6) a written timeline of events, including dates you contacted Motion Array and their responses.
Filing a complaint with the consumer protection department
The Consumer Protection Department (Ministry of Economy, UAE) accepts complaints online via their official website or in person at their offices in Dubai or Abu Dhabi. You may lodge your complaint in Arabic or English. Provide your name, contact details, a description of the dispute, the dates of all interactions, and attach all supporting documentation. The CPD will assign your complaint a reference number and notify Motion Array of your formal complaint within 5 business days. Motion Array must respond to the CPD within 15 days, and the CPD will investigate and rule within 30-60 days.
If the CPD finds Motion Array violated the Consumer Protection Law, it can order the company to refund you, cease the unlawful practice, or pay a fine. Furthermore, Yafee has helped thousands of consumers successfully escalate subscription disputes through this channel - having complete documentation and clear evidence dramatically increases your likelihood of a favourable outcome.
Cancellation address and official contact information
Should you wish to cancel via postal mail or require Motion Array's official business address for formal correspondence, use the following details:
Motion Array (Artlist Inc.) - Cancellation and Account Services
Email: [email protected] or [email protected]
Online cancellation: Log in to your Motion Array account, navigate to Plan and Billing > Renewal Settings > Cancel Subscription
Help Center chat: Available 24/5 via the Motion Array website
For formal complaints escalation to the UAE consumer authority, contact:
Consumer Protection Department (Ministry of Economy, UAE)
Website: www.moe.gov.ae
Hotline: +971-4-308-5555
Email: [email protected]
Your next steps and final summary
Cancelling a subscription service in the UAE is straightforward when you follow the correct legal and procedural framework. Your rights are protected under the UAE Consumer Protection Law, and Motion Array must honour valid cancellation requests within 14 days. Whether you choose to cancel online, via email, chat or post, Yafee recommends selecting the method that creates the clearest record - online dashboard cancellation with screenshot confirmation is fastest and most secure.
Verify you understand your refund eligibility before cancelling: if you are within the 14-day cooling-off period, you are entitled to a full refund; after that window, Motion Array's discretionary policy applies. Download any assets you need before your access terminates, and retain all confirmation documents indefinitely in case a refund dispute arises.
If Motion Array refuses to process your cancellation or withholds a refund you are entitled to, escalate your complaint to the Consumer Protection Department - they have the authority and obligation to enforce your rights. Yafee has guided thousands of UAE consumers through this process, and we know from experience that documentation and persistence yield results. Take action today, protect your money and reclaim control of your subscription budget.