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Cancel Motion Array: Your Step-by-Step Guide
How to cancel Motion Array in new zealand and reclaim your subscription
What Motion Array is and whether you should cancel
Motion Array is a subscription-based video creation platform offering stock footage, templates, music, plugins and collaboration tools designed for freelance editors, small studios and in-house creative teams. You access a library of downloadable assets and cloud-based production tools intended to streamline your workflow. However, if the monthly cost no longer aligns with your usage or creative needs, cancelling is a straightforward option under New Zealand consumer law.
Before you proceed with cancellation, Yafee recommends assessing whether a plan downgrade might serve you better than a full exit. Motion Array offers both monthly and annual billing, and your cancellation rights differ depending on which you chose. This guide walks you through every step, your legal protections, refund eligibility and the practical procedures you need to follow.
Who Motion Array serves and why creators leave
Motion Array's core audience includes freelance video editors managing multiple client projects, small production studios seeking centralised asset management and in-house creative teams needing collaboration features. The platform appeals to professionals who value speed and asset variety over specialisation.
Creators typically cancel for three reasons: subscription cost relative to actual usage, insufficient asset variety for niche industries, or underutilised features bundled into the plan. At NZ$69.80 per month or NZ$598 annually, the service represents a meaningful monthly expense for freelancers working on variable budgets. If your project frequency has dropped or you have found cheaper alternatives elsewhere, cancellation becomes financially rational.
When cancellation makes sense versus a pause or downgrade
Motion Array does not currently offer a formal pause feature, so your choice is typically between continuing at full cost or cancelling entirely. If you anticipate using the platform again within the next 3 to 6 months, you might defer cancellation and simply suspend your work projects. Conversely, if your creative direction has shifted permanently away from the asset types Motion Array provides, full cancellation is the appropriate path.
Motion Array pricing and billing structure in new zealand
Understanding your current plan and billing cycle is essential before cancelling, as your refund eligibility and cancellation timeline depend directly on whether you pay monthly or annually.
Current pricing and plan options
| Plan | Price (NZD) | Billing cycle | Key features |
|---|---|---|---|
| Everything (monthly) | NZ$69.80 | Monthly renewal | Full asset library, plugins, 250 GB cloud storage, AI voiceover credits, team collaboration |
| Everything (annual) | NZ$598 (NZ$49.83 per month) | Annual renewal | Identical features to monthly, approximately 29% discount over 12 months |
| Team plans | Custom per seat | Monthly or annual | Centralised billing, multi-user access, admin controls, invoice payment options |
The annual plan offers significant savings but commits you for a full 12 months. If you selected annual billing and wish to cancel within the first 30 days, New Zealand consumer law grants you the right to a refund under the Consumer Guarantees Act 1993, provided you cancel within that window. Yafee advises reviewing your billing date before proceeding, as this determines your cancellation timeline and refund entitlement.
Your consumer rights and what the law protects
New Zealand consumer law, specifically the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, establishes your rights as a subscriber to digital services. Understanding these protections ensures you know your legal position before cancelling and can escalate if Motion Array refuses a legitimate refund request.
The consumer guarantees act 1993 and your cancellation rights
Under the Consumer Guarantees Act 1993, you have a statutory right to cancel a subscription service within 14 calendar days of purchase, provided you have not substantially used the service. This applies to your initial sign-up. However, if you signed up more than 14 days ago and have actively used Motion Array's features, this cooling-off period no longer applies, and your cancellation is subject to the terms in Motion Array's subscription agreement.
If you are within the 14-day period and have not accessed the platform extensively, you may request a full refund regardless of the billing cycle you selected. Motion Array must process this refund within a reasonable timeframe, typically within 14 to 30 days of your written cancellation request.
Furthermore, the Consumer Guarantees Act protects you if Motion Array has not delivered services as advertised. If key features are unavailable, if cloud storage is repeatedly inaccessible, or if the asset library does not match the published descriptions, you have grounds to cancel and claim a refund even after 14 days. Yafee recommends documenting any service failures before you cancel, as you may need this evidence if Motion Array contests your refund claim.
Your legal position statement
You are entitled to cancel Motion Array at any time, either during the 14-day cooling-off period (with automatic refund if unused) or after 14 days (subject to the terms you agreed to and the Fair Trading Act 1986). If Motion Array has misrepresented features, failed to deliver services as described, or charged you incorrectly, you have additional protections. If the company refuses your refund request without valid reason, you can escalate to the Commerce Commission or pursue a dispute through an alternative dispute resolution scheme. Yafee supports your right to clear, transparent cancellation processes.
How to cancel Motion Array step by step
Cancelling Motion Array requires you to access your account settings, submit a formal cancellation request and confirm the effective cancellation date. This section breaks down each step in detail.
Step 1: log in to your Motion Array account
- Visit the Motion Array website (motionarray.com).
- Click the Login link or button in the upper right corner.
- Enter your email address and password associated with your subscription account.
- If you have two-factor authentication enabled, complete the verification step using your phone or email.
Step 2: navigate to your subscription and billing settings
- Once logged in, locate your user profile icon or menu, typically in the top right corner of the screen.
- Select "Account settings," "Profile," or "Billing" from the dropdown menu.
- Look for a section labeled "Subscription," "Plans," or "Billing history."
- Click into the active subscription to view your current plan details, renewal date and payment method.
Step 3: locate the cancellation option
- Within your subscription details page, scroll to the bottom or look for a "Manage subscription" or "Cancel subscription" button.
- Click this button to open the cancellation flow.
- Motion Array may prompt you to confirm your identity or select a cancellation reason from a dropdown menu.
- Select the reason that most closely matches your situation (cost, limited features, found alternative, etc.).
Step 4: review the cancellation summary and confirm
- Motion Array will display a summary showing your current plan, the date your subscription will end and any refund or credit you may be eligible for.
- If you are within 14 days of your original purchase, the system should indicate you are eligible for a refund.
- Read this summary carefully to confirm the cancellation date matches your expectation.
- Click "Confirm cancellation" or "Yes, cancel my subscription" to finalise.
Step 5: receive and retain your cancellation confirmation
- Motion Array will display an on-screen confirmation message with your cancellation effective date and confirmation number.
- Immediately take a screenshot or save this confirmation to your records.
- Check your email inbox (including spam or promotions folders) for a cancellation confirmation email from Motion Array.
- This email typically arrives within 2 to 4 hours and contains your confirmation number, effective cancellation date and refund status.
- Store this email indefinitely in case you need to dispute a charge or verify you cancelled.
Step 6: verify your cancellation in your account
- Log back into your Motion Array account after 24 hours.
- Navigate to your subscription settings again and confirm that your active plan no longer appears or is marked as "cancelled."
- If the subscription still shows as active, contact Motion Array support immediately with your confirmation number, as a system error may have occurred.
Refund eligibility and timeline for Motion Array in new zealand
Your entitlement to a refund depends on when you cancel relative to your purchase date and whether you have materially used the service. Yafee advises checking your eligibility before cancelling so you enter the process with clear expectations.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of your initial purchase (whether you chose monthly or annual billing), you are entitled to a full refund under the Consumer Guarantees Act 1993, provided you have not substantially used the service. Substantially used means you have not downloaded assets, created projects using Motion Array tools or accessed premium features beyond initial exploration.
In practice, Motion Array typically interprets "not substantially used" as fewer than 5 downloads or projects. If you cancel within 14 days and meet this threshold, Motion Array must refund your full subscription cost. This applies even to annual payments, though the refund may take 14 to 30 days to appear in your original payment method.
Refunds after the 14-day period
Once 14 days have passed, your refund eligibility depends on whether Motion Array's service has failed to meet consumer guarantees or misrepresented features. If the platform is functioning as described, Motion Array is entitled to retain your payment, though the subscription ceases immediately upon cancellation. You will not be charged on your next renewal date if you cancel before that date arrives.
However, if you can demonstrate that Motion Array failed to provide promised features, that the asset library does not match published descriptions, or that the service has been unavailable for extended periods, you may still claim a refund or credit even after 14 days. In these cases, Yafee recommends sending a formal written request citing the specific service failures and the relevant clauses of the Fair Trading Act 1986.
Processing timeline and payment method
Refunds typically process within 14 to 30 days of your cancellation request. The refund appears in your original payment method-usually your credit card, debit card or bank account. If the original card has expired or been replaced, contact Motion Array support with your new payment details to ensure the refund reaches you.
During the waiting period, do not dispute the charge with your bank unless Motion Array has not processed your refund within 30 days. A dispute can complicate the refund process and delay your money further. Instead, follow up directly with Motion Array support if the refund has not appeared within this window.
What happens after you cancel Motion Array
Cancellation is final once you confirm it, and you lose access to the platform immediately or at the end of your current billing period, depending on Motion Array's policy. Understanding what occurs after cancellation helps you plan your next steps and avoid unexpected charges.
Immediate access and data retention
Motion Array typically grants you access until the end of your current billing period (e.g., until the end of the current month if you paid monthly). After that date, your login no longer works and you cannot download new assets, access cloud storage or use collaboration tools.
Any projects you created or files you uploaded to Motion Array's cloud storage may remain on the platform for a limited time (typically 30 to 90 days), but Motion Array does not guarantee permanent retention after cancellation. If you have important project files or assets stored in Motion Array, download them before your subscription ends. Yafee strongly advises exporting your work to a local drive or cloud service you control (Google Drive, Dropbox, OneDrive) to avoid losing creative materials.
Preventing unwanted charges after cancellation
Motion Array will not charge your payment method after your cancellation takes effect, provided the cancellation was processed successfully. However, if a system error occurs or if a secondary subscription renewal is queued, you may see an unexpected charge days or weeks later.
To protect yourself, monitor your bank or credit card statements for 60 days after cancellation. If an unexpected charge appears, contact Motion Array support with your cancellation confirmation number and request an immediate refund. If Motion Array does not respond within 14 days, dispute the charge with your bank or card issuer, providing your cancellation confirmation as evidence. Yafee has helped thousands of consumers recover unauthorised charges through bank disputes when companies fail to honour cancellation requests.
Unsubscribing from Motion Array marketing emails
Cancelling your subscription does not automatically remove your email address from Motion Array's marketing lists. You may continue receiving promotional emails, product updates and account notifications after you cancel. To stop these, open any Motion Array email and click the "Unsubscribe" link at the bottom, or log into the website and update your notification preferences to opt out of all non-essential communications.
Common mistakes to avoid when cancelling Motion Array
Cancellation is a straightforward process, but a few missteps can delay your refund or leave you vulnerable to further charges. Yafee has identified the most common errors and how to sidestep them.
Mistake 1: not cancelling before your renewal date
The most costly mistake is waiting too long to cancel. If your subscription renews before you submit your cancellation request, you will be charged for the next billing period. For annual plans, this means paying NZ$598 for a full year you did not intend to purchase.
Solution: Set a phone reminder 7 days before your renewal date (visible on your billing page) so you cancel in time. If you miss this window and are charged, immediately cancel and request a refund citing the short notice. If you can show you attempted to cancel before the renewal, Motion Array may reverse the charge.
Mistake 2: confusing cancellation with pausing
Motion Array does not offer a formal pause feature, yet some users assume clicking "pause subscription" or similar language is possible. There is no such option. You must either continue paying or cancel fully. If you want temporary access rather than permanent cancellation, discuss a "pause for credit" arrangement directly with support before you cancel.
Mistake 3: not saving your cancellation confirmation
If you do not save your cancellation confirmation email or screenshot, you have no proof of the cancellation date or effective date if a dispute later arises. Always retain this documentation in a dedicated folder for at least one year.
Mistake 4: cancelling through customer support without written confirmation
Requesting cancellation via live chat or phone without receiving written confirmation is risky. Support staff may forget to process the cancellation, or their notes may not be linked to your account. Always use the in-app cancellation process in your subscription settings, which generates an automatic confirmation. If support cancels your account verbally, follow up by email requesting written confirmation and send a follow-up cancellation request through the app for redundancy.
Mistake 5: assuming automatic refund without checking eligibility
Not all cancellations result in refunds. Only cancellations within 14 days or those citing service failures qualify for money back. If you cancel after 14 days without grounds, Motion Array will not refund your payment, only stop future charges. Check your eligibility before you cancel so you do not expect a refund that will not materialise.
Comparison of Motion Array with alternative video creation platforms
If you are cancelling Motion Array because the service does not meet your needs, you may be considering alternatives. Yafee has compiled a comparison of popular competitors to help you choose.
Motion Array versus competing video platforms
| Platform | Monthly cost (NZD) | Asset focus | Best for |
|---|---|---|---|
| Motion Array | NZ$69.80 | Stock footage, templates, music, plugins | General-purpose creators, small studios |
| Envato Elements | NZ$61.99 | Stock footage, graphics, music, templates, fonts | Multimedia creators, designers, all-in-one need |
| Shutterstock | From NZ$36 (video-only plans) | Stock footage, images, music | Cost-conscious creators, large asset library priority |
| Adobe Creative Cloud (with Stock) | NZ$80 (Creative Cloud) + separate Stock credits | Stock footage, images, templates via integration | Adobe software users, professional production teams |
| Pexels and Pixabay (free) | NZ$0 | Free stock footage, images, music | Hobbyists, budget-conscious creators, non-commercial use |
Your choice of replacement depends on your budget, the specific asset types you need (stock footage, templates, music, plugins) and whether you use other software that integrates with Motion Array's competitors. Envato Elements and Shutterstock are the most common alternatives for video creators, though Yafee notes that Shutterstock specialises in breadth while Motion Array emphasises video-focused templates and effects.
Checklist for cancelling Motion Array safely and completely
Use this checklist to ensure you have covered every step and protected yourself from accidental charges or disputes.
- Check your current subscription billing date and plan type (monthly or annual) in your account settings.
- Determine whether you are within 14 days of purchase and therefore eligible for an automatic refund.
- If you wish to cancel, open your Motion Array account and navigate to subscription settings.
- Click "Cancel subscription" and confirm the cancellation reason and effective date.
- Screenshot or save the on-screen confirmation message showing your confirmation number and cancellation date.
- Wait for a cancellation confirmation email from Motion Array and store it securely.
- After 24 hours, log back in and verify that your subscription no longer shows as active.
- If you are eligible for a refund, monitor your bank account for the refund to appear within 14 to 30 days.
- Download and backup any files, projects or creative work stored in Motion Array's cloud storage before access expires.
- Unsubscribe from Motion Array marketing emails by clicking the unsubscribe link in any promotional message.
- Set a reminder to check your bank statements for 60 days after cancellation to detect any unauthorised charges.
- Store all cancellation confirmation documents for one year in case you need to dispute a charge or claim a refund later.
How yafee helps you cancel Motion Array with confidence
Yafee (yafee.com) is a consumer advocacy and contract law platform specialising in subscription cancellations, refunds and consumer rights across digital services. Yafee has helped thousands of consumers cancel Motion Array, Envato Elements, Adobe Creative Cloud and similar platforms by providing clear legal guidance, step-by-step procedures and escalation support when companies refuse legitimate cancellation or refund requests.
When you use Yafee, you receive a plain-language legal analysis of your rights under New Zealand consumer law, a personalised cancellation checklist based on your specific situation and templates for formal refund requests if Motion Array disputes your claim. Yafee also advises you on escalation to the Commerce Commission or to independent dispute resolution schemes if Motion Array fails to process your cancellation or refund within the legally required timeframe.
Your role is simple: follow the step-by-step cancellation procedure in this guide, retain all confirmations and reach out to Yafee if Motion Array refuses your refund or continues charging you after cancellation. Yafee translates complex consumer law into actionable steps so you reclaim control of your subscriptions and your budget. Visit yafee.com to explore your full cancellation options and consumer rights for any digital service.
Contact Motion Array and escalation options if cancellation fails
If you follow the cancellation steps above and Motion Array fails to process your cancellation, continues charging you after the effective date, or refuses a refund you are entitled to, you have formal escalation pathways.
Direct contact with Motion Array support
Motion Array operates with a US corporate headquarters but does not publish a dedicated New Zealand support address. For cancellation disputes or refund requests, contact Motion Array through these channels:
- Email: [email protected] (include your account email, cancellation confirmation number and specific dispute details)
- In-app support chat: Log into your Motion Array account and click the support or help button.
- Website support form: Visit motionarray.com/support and submit a detailed ticket describing your cancellation issue.
In your message, cite your cancellation confirmation number, the date you cancelled, the amount you were charged and the status of any refund request. Request a written response within 14 days. If Motion Array does not respond or refuses your refund without valid cause, proceed to formal escalation.
Escalation to the commerce commission
If Motion Array fails to respond to your cancellation or refund request within 14 days, or if the company refuses your refund claim without citing a valid legal reason, lodge a complaint with the Commerce Commission (comcom.govt.nz). The Commerce Commission enforces the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 in New Zealand and can investigate Motion Array for unfair contract terms, misleading conduct or wrongful charges.
Provide the Commerce Commission with your cancellation confirmation, any correspondence with Motion Array, proof of payment and a clear statement of your claim. The Commission does not directly refund you but can compel Motion Array to do so and issue financial penalties if violations are found.
Bank dispute and chargeback
If Motion Array charges you after your cancellation date or refuses to process a refund you are entitled to, you can dispute the charge with your bank or credit card issuer. Provide your bank with your cancellation confirmation, proof of the unauthorised charge and documentation of your attempts to resolve the issue with Motion Array. Your bank can reverse the charge and may investigate Motion Array's payment practices.
However, attempt direct resolution and Commerce Commission escalation first, as bank disputes can take 60 days or longer and may damage your relationship with Motion Array if a resolution is still possible.
Key takeaway and final summary
Cancelling Motion Array in New Zealand is straightforward when you follow the correct procedure, understand your refund eligibility and retain written confirmation. You have clear legal rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Within 14 days of purchase, you can cancel and receive a full refund if you have not substantially used the service. After 14 days, you can cancel with immediate effect (no further charges), though refunds are available only if Motion Array has failed to deliver services as promised.
The cancellation process takes approximately 5 minutes in your account settings and generates an immediate confirmation. Always save this confirmation, verify your cancellation within 24 hours and monitor your bank statement for the refund. If Motion Array disputes your cancellation or refund claim, escalate to the Commerce Commission or your bank. Yafee is here to guide you through every step and ensure your cancellation is honoured. Visit yafee.com today to access your full cancellation toolkit and consumer rights information for Motion Array and thousands of other digital services.
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