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Frequently asked questions
Cancel Motion Array: Step-by-Step Guide
How to cancel Motion Array and stop charges before your next renewal
What Motion Array is and why filipinos are cancelling
Motion Array is a subscription platform headquartered in Decatur, Georgia, USA, that provides video templates, stock footage, music, sound effects, motion graphics, plugins, and AI voiceover tools on a recurring billing model. You access these creative assets through monthly or annual subscription plans, but the service automatically renews your subscription unless you cancel before your next billing date. For Filipino subscribers, Yafee has observed that pricing appears in US dollars converted to Philippine pesos at checkout, and the platform charges your payment method automatically every month or year depending on your chosen plan.
The core frustration that Yafee identifies among Motion Array users in the Philippines stems from a deliberate design choice: the platform makes signing up straightforward and frictionless, but buries the cancellation process deep within nested account menus. This leaves subscribers confused, often discovering they have been charged for months longer than intended because the cancellation path is neither obvious nor prominently displayed.
The pricing breakdown in philippine pesos
Motion Array offers three main subscription tiers. Prices listed below reflect current USD pricing converted at approximate rates (1 USD = 56.5 PHP). Your actual peso charge may vary depending on real-time exchange rates and whether value-added tax (VAT) applies to your billing address.
| Plan name | USD pricing | Estimated PHP | What you get |
|---|---|---|---|
| Video Templates Plan | $15.99/month or $159.99/year | ₱903/month or ₱9,034/year | Video templates and select stock assets |
| Everything Plan (most popular) | $24.99/month or $249.99/year | ₱1,412/month or ₱14,124/year | All templates, stock assets, music, effects, plugins, and priority support |
| AI Voiceover Plan | $10.99/month | ₱621/month | AI-generated voiceover credits only |
These amounts are conversion estimates only. Motion Array does not publish official Philippine peso pricing on its website; you will see USD amounts at checkout and your card will be charged in the local currency equivalent. Keep in mind that VAT may apply on top of the listed price depending on your billing address classification in the Philippines.
Why you might want to cancel
Most cancellations follow a predictable pattern. You sign up for a short-term project, download the assets you need, and then forget the subscription renews automatically. Alternatively, you may have tested the free trial, discovered the service did not meet your creative needs, or completed your video project and no longer require unlimited access to the library.
Motion Array does not send obvious renewal reminders, and the cancellation interface is deliberately obscured within account settings. This reflects a wider industry pattern: companies profit when you forget to cancel, so they engineer the cancellation experience to be as friction-filled as possible without violating their terms of service. Yafee strongly recommends you cancel before your renewal date to avoid unwanted charges.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you enter contracts with businesses, including digital subscription services like Motion Array. This law grants you specific rights that Motion Array must respect.
What the consumer act of the philippines says about automatic renewal
Under the Consumer Act of the Philippines, you have the right to cancel a subscription service at any time, and the company cannot charge you after your cancellation becomes effective. Motion Array's own terms of service confirm this: they explicitly state that subscriptions can be cancelled at any time before the next billing date with no early termination fee or penalty.
Your legal position: You are entitled to cancel Motion Array without providing a reason. Once you submit your cancellation request, the company must stop all charges on your next billing cycle. If Motion Array charges you after you have cancelled, or if the company makes cancellation deliberately inaccessible, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.
Your right to a refund
The Consumer Act of the Philippines does not automatically entitle you to a refund for the current billing period if you cancel mid-cycle. However, Motion Array's own refund policy may offer pro-rata refunds depending on the number of days remaining in your subscription. Yafee advises you to review Motion Array's refund terms at the time of cancellation, and if the company refuses to process a refund you believe you are entitled to, you can escalate the matter to the DTI.
How to cancel Motion Array
Motion Array requires you to cancel through your online account dashboard. The company does not accept cancellations via email, phone, or support ticket, so you must follow the web-based procedure outlined below.
Step 1: log in to your Motion Array account
Open your web browser and navigate to the Motion Array website. Enter your email address and password to log into your account. If you have forgotten your password, click the "Forgot password" link and follow the email recovery instructions.
Step 2: navigate to your subscription settings
Once logged in, look for your account menu, typically represented by a profile icon or your name in the top right corner of the screen. Click on this menu and select "Account Settings" or "Subscription" (the exact label may vary depending on your dashboard layout). You are now in the account management area where all your subscription details are stored.
Step 3: locate the active subscription or billing section
Within account settings, find the section labeled "Subscriptions," "Billing," "Current Plan," or "Manage Subscription." This section displays your active subscription tier, the amount you are charged, and your next renewal date. Pay close attention to the renewal date; this is the deadline by which you must complete cancellation to avoid the next charge.
Step 4: select the option to cancel your subscription
In the subscription management area, look for a button or link that says "Cancel Subscription," "End Subscription," or "Cancel Plan." Click this option. Motion Array may ask you to confirm your cancellation or provide feedback on why you are leaving; you are under no obligation to answer these questions, but doing so may help the company improve its service.
Step 5: confirm your cancellation
Motion Array will display a confirmation screen or send you a confirmation email. Read this carefully to verify the following details:
- Your subscription has been marked for cancellation
- Your current plan remains active until the next renewal date (you can still access your assets)
- No further charges will occur after the renewal date has passed
- The date on which your access ends
Save or screenshot this confirmation for your records. If you do not receive a confirmation email within 5 minutes, log back into your account and repeat step 3 to verify the cancellation was processed.
Step 6: verify cancellation status before your renewal date
One week before your original renewal date, log back into your Motion Array account and check your subscription status. Confirm it now shows as "Cancelled" or "Active until [date]" rather than "Renewing automatically." This final verification protects you in case the cancellation did not process correctly; if the status has reverted to active, contact Motion Array support immediately and request manual cancellation.
What happens after you cancel
Cancelling Motion Array does not immediately cut off your access. You retain full access to all templates, stock footage, music, effects, and plugins until the end of your current billing period. After that date, your login credentials will continue to work, but you will no longer be able to download new assets or renew your subscription without paying for a new plan.
Motion Array does not delete your saved projects, collections, or account history immediately after cancellation. Your account will remain dormant and can be reactivated at any time if you decide to subscribe again in the future. However, do not rely on this; Yafee recommends you download or export any projects you wish to keep before your access period ends, as the company does not guarantee indefinite storage of inactive accounts.
Common mistakes that delay or block cancellation
Cancellation should be straightforward once you find the right menu, but several common errors can prevent it from going through. Be aware of these pitfalls so you can avoid them.
Mistake 1: attempting to cancel via email or support chat
Many subscribers contact Motion Array's support team and request cancellation by email or through the help chat. The company will typically respond with a link directing you to cancel via your dashboard instead. Motion Array does not process cancellations through support channels; you must use the web interface. This requirement exists to reduce fraud and verify that you are the account holder, but it means your email request will not cancel your subscription, and you will be charged again at your next renewal date.
Mistake 2: forgetting to confirm the cancellation
Some users click "Cancel Subscription," see a confirmation prompt, but then close the page or browser without clicking the final confirmation button. Motion Array requires explicit confirmation; if you do not complete this step, your cancellation request is abandoned and your subscription remains active. Always wait for the final confirmation page or email before assuming the cancellation is complete.
Mistake 3: cancelling too close to your renewal date
Motion Array processes billing at 00:00 UTC on your renewal date. If you attempt to cancel on the same day as your renewal, the charge may already have gone through before your cancellation takes effect. Yafee advises you to cancel at least 48 hours before your renewal date to ensure your request processes before the automated billing cycle runs.
Mistake 4: confusing account deletion with subscription cancellation
Motion Array offers two separate options in some account menus: "Cancel Subscription" and "Delete Account." Cancelling your subscription stops recurring charges but leaves your account intact. Deleting your account removes all your data, projects, and history permanently. If you only want to stop charges, select "Cancel Subscription" only.
Refund policy and charges after cancellation
Motion Array's refund policy depends on the timing of your cancellation request. If you cancel before your next renewal date, you will not be charged again. However, if you are charged after your cancellation, you have a right to request a refund from Motion Array.
How to request a refund
If Motion Array charges your card after you have cancelled, contact the company's support team immediately with the following information:
- Your account email address
- The date you cancelled your subscription
- The date an unexpected charge appeared
- Your invoice or charge reference number (available in your bank statement or Motion Array account)
- A screenshot of your Motion Array subscription status showing "Cancelled"
Motion Array support typically processes refund requests within 5 to 10 business days. If the company denies your refund or does not respond within 14 days, you can escalate the matter to your credit card company or bank and request a chargeback. You can also file a formal complaint with the Department of Trade and Industry (DTI) if you believe Motion Array has violated the Consumer Act of the Philippines.
Disputing unauthorized charges through your bank
If Motion Array continues to charge you after multiple cancellation attempts, contact your bank or credit card company directly. Provide them with proof of your cancellation (screenshots, confirmation emails) and request a chargeback for all charges made after your cancellation date. Your bank will investigate the dispute and typically reverse fraudulent or unauthorized charges within 30 to 60 days.
Pricing comparison and plan analysis
Before you cancel, consider whether a different Motion Array plan might better suit your needs and budget. The table below compares the three plans available to Filipino subscribers.
| Plan | Monthly cost (PHP) | Annual cost (PHP) | Best for |
|---|---|---|---|
| Video Templates Plan | ₱903 | ₱9,034/year (₱753/month) | Occasional video creators who only need templates |
| Everything Plan | ₱1,412 | ₱14,124/year (₱1,177/month) | Professional video editors and agencies; includes all assets and plugins |
| AI Voiceover Plan | ₱621 | N/A | Creators who need only voiceover generation; no templates or stock assets included |
If you are cancelling due to cost, switching to an annual billing plan saves approximately 20% compared to paying monthly. However, if you cancel within 12 months of an annual purchase, you forfeit this saving. Yafee recommends you only commit to an annual plan if you are certain you will use Motion Array for at least 12 months continuously.
Escalation: what to do if Motion Array refuses to cancel
Motion Array is legally required to cancel your subscription upon request. If the company refuses, ignores your cancellation request, or claims you cannot cancel, you have legal recourse under the Consumer Act of the Philippines.
Step 1: document your cancellation attempts
Save all evidence of your attempts to cancel, including:
- Screenshots of your account showing the cancellation option you clicked
- Confirmation emails or pages from Motion Array
- Copies of any support emails you sent requesting cancellation
- Your bank or credit card statements showing unwanted charges
- The dates and times of each cancellation attempt
Step 2: contact Motion Array support one final time
Send a formal written request to Motion Array's support team (typically via the contact form on their website or support email address) stating that you are formally requesting cancellation of your subscription effective immediately. Request a written confirmation of your cancellation. Save their response.
Step 3: file a complaint with the department of trade and industry (DTI)
If Motion Array does not respond or refuses your cancellation request within 7 days, file a formal complaint with the DTI Consumer Protection Group. You can do this online at the DTI website (dti.gov.ph) or visit a DTI office in your province. Provide your documentation (screenshots, emails, bank statements) and explain that Motion Array has refused to honour your cancellation request in violation of the Consumer Act of the Philippines. The DTI will investigate at no cost to you and can compel Motion Array to cancel your subscription and issue refunds.
Checklist for cancelling Motion Array
Use this step-by-step checklist to ensure you cancel Motion Array correctly and protect yourself from future charges.
| Task | Status | Date completed |
|---|---|---|
| Note your current renewal date from Motion Array account | [ ] Done | ____ |
| Log into Motion Array and navigate to subscription settings | [ ] Done | ____ |
| Click "Cancel Subscription" and confirm cancellation | [ ] Done | ____ |
| Save or screenshot the cancellation confirmation | [ ] Done | ____ |
| Verify cancellation status appears in your account (wait 5 minutes, then refresh) | [ ] Done | ____ |
| Check your email for a cancellation confirmation from Motion Array | [ ] Done | ____ |
Why yafee recommends acting now
Subscription services like Motion Array rely on forgotten cancellations to sustain their revenue model. The longer you delay, the more charges you will incur. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear, step-by-step guidance grounded in consumer law. Motion Array does not make cancellation obvious, but it is your legal right under the Consumer Act of the Philippines to cancel at any time without penalty.
The cancellation process takes fewer than 5 minutes once you find the right menu. Your access to Motion Array's assets continues until your current billing period ends, so you lose nothing by cancelling today. If you decide you want Motion Array again in the future, you can always resubscribe.
Contact information for Motion Array and consumer authorities
Motion Array headquarters: Decatur, Georgia, USA. For support inquiries, visit their website and use the contact form or support chat. Motion Array does not publish a Philippines-specific office address.
Department of Trade and Industry (DTI) Consumer Protection Group: File complaints online at dti.gov.ph or visit your provincial DTI office. The DTI handles subscription disputes, refuses to cancel claims, and unauthorized billing issues under the Consumer Act of the Philippines (Republic Act No. 7394).
Bangko Sentral ng Pilipinas (BSP): If Motion Array continues to charge after cancellation, you can also report the company to your credit card issuer or bank for processing a chargeback.
Yafee remains committed to helping you navigate subscription cancellation with confidence and legal clarity. Whether you are cancelling Motion Array due to cost, lack of use, or service issues, Yafee's guides ensure you understand your rights and follow the correct procedure every time. Cancel now, protect your payment method, and reclaim control of your subscription spending.
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