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Cancel Big Motion Ai: Step-by-Step Guide
How to cancel Big Motion Ai and protect your rights in canada
Understanding Big Motion Ai before you cancel
Big Motion Ai is a subscription-based video creation platform powered by artificial intelligence that lets you generate automated video content through an online dashboard. You manage your billing and subscription directly from your account portal, or through third-party app stores like Apple App Store or Google Play. Many Canadian users sign up expecting to create professional videos quickly, only to discover the tool doesn't match their workflow, budget, or content needs. If you are considering cancellation, Yafee is here to walk you through every step and ensure you understand your statutory rights as a Canadian consumer.
What Big Motion Ai offers
Big Motion Ai provides access to an online dashboard where you generate video content using AI automation. Your subscription includes billing controls and the ability to manage your plan directly from the platform. You can also subscribe through third-party app stores, which changes how you cancel and receive refunds. The service stores your generated content within your account for the duration of your subscription, and you retain access to your content library until cancellation takes effect.
Common reasons to cancel
Users cancel Big Motion Ai for several practical reasons: the editing interface feels unintuitive, video quality does not meet professional standards, the AI output requires too much manual rework, pricing does not match the value delivered, or they have found a competing tool that fits better. Some subscribers realise they do not have the time or workflow to use the platform regularly. Others encounter unexpected credit card charges or discover the service auto-renews at a higher tier. Whatever your reason, Yafee recognises that cancellation should be straightforward and without penalty.
Your consumer rights in canada
Canadian consumer protection laws grant you statutory rights that Big Motion Ai's terms cannot override, regardless of what their website states.
Federal and provincial protections
Canada's Competition Act and provincial consumer protection laws, including Ontario's Consumer Protection Act and similar statutes in other provinces, grant you the right to cancel digital services within a reasonable timeframe. Most provinces recognise a 14-day cooling-off period for distance contracts (including online subscriptions purchased via website, Apple App Store, or Google Play). Big Motion Ai's published terms disclaim refunds, but that disclaimer does not legally override your provincial statutory rights.
If you live in Canada and signed up online, you typically have 14 days from purchase to cancel and request a refund, even if Big Motion Ai's terms state otherwise. The company must honour this right because it is mandated by law, not by their agreement. Additionally, if you cancel within your province's statutory period and the service has not yet been substantially delivered, you are entitled to a full refund of the subscription fee. This protection applies regardless of whether the service was purchased directly or through a third-party app store.
What Big Motion Ai claims versus what the law says
Big Motion Ai states on their terms that refunds are available only where "required by law" and only for verified technical issues within 30 days. However, this statement does not supersede your legal cancellation right under provincial consumer protection statutes. If you purchased the subscription online, you have a statutory cooling-off period. Yafee recommends that you document your cancellation request in writing, either by email or registered letter, so you have proof of your claim if a dispute arises.
Your legal position: You are protected by provincial law, not by Big Motion Ai's terms. The company cannot require you to waive your cooling-off period, nor can it impose penalties for cancellation within the statutory window. If Big Motion Ai refuses to honour your cancellation or refund request, you can escalate to your provincial consumer protection authority, such as the Office of the Consumer Protection Act (Ontario) or equivalent body in your province.
How to cancel Big Motion Ai step-by-step
Cancellation method depends on where and how you signed up; follow the correct procedure for your subscription source to ensure your request is processed legally.
Step 1: cancel via the Big Motion Ai website dashboard
This is the fastest and most direct method if you signed up directly on Big Motion Ai's website.
- Log in to your Big Motion Ai account using your email and password.
- Navigate to "Manage Subscription" or "Account Settings" in the dashboard (this link is typically in the top-right menu or under "Billing").
- Locate the "Cancel Subscription" or "Downgrade" button.
- Select your reason for cancellation from the dropdown menu (optional, but Yafee recommends completing this for your records).
- Confirm the cancellation by clicking "Confirm" or "Cancel Subscription".
- You will receive a confirmation email from Big Motion Ai within 24 hours. Save this email as proof of your cancellation request.
- Check your account within 48 hours to confirm your subscription status shows "Cancelled" or "Inactive".
Step 2: cancel via email to Big Motion Ai support
If the dashboard cancellation button is missing or does not work, send a formal cancellation request by email. This method creates a written record and is especially important if you plan to claim a refund under provincial law.
- Open your email client and compose a new message to [email protected].
- Include the following information in the subject line: "Cancellation Request - [Your Account Email]".
- In the body of the email, write:
- Your full name and registered email address on the Big Motion Ai account.
- Your subscription start date (if known).
- Your request: "I request immediate cancellation of my Big Motion Ai subscription, effective immediately, and a full refund of any unused portion of my subscription fee in accordance with Canadian consumer protection law."
- Your reason for cancellation (optional but recommended).
- Your postal code and province of residence (to establish your provincial law jurisdiction).
- Send the email and request a read receipt.
- Big Motion Ai typically responds within 5 to 7 business days. If you do not receive a response, send a follow-up email after 7 days and note the date of your original request.
- Once you receive confirmation of cancellation, save the email thread in a folder labelled "Big Motion Ai Cancellation" for your records.
Step 3: cancel a subscription purchased via apple app store
If you subscribed to Big Motion Ai through the Apple App Store, you must cancel through your Apple account, not directly with Big Motion Ai.
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Tap or click your profile icon in the top-right corner.
- Select "Subscriptions" from the menu.
- Find "Big Motion Ai" in the list of active subscriptions.
- Tap or click "Big Motion Ai" and select "Cancel Subscription".
- Confirm the cancellation. Apple will process the cancellation immediately and send you a confirmation email.
- Your access to Big Motion Ai will end on the date your current billing period expires; Apple will not charge you for the next renewal.
- If you purchased the subscription within the last 14 days and meet provincial cooling-off requirements, you can request a refund directly from Apple by opening the receipt email and selecting "Report a Problem".
Step 4: cancel a subscription purchased via google play
If you subscribed to Big Motion Ai through Google Play, you must cancel through your Google Account, not directly with Big Motion Ai.
- Open the Google Play Store app on your Android device or visit play.google.com on a web browser.
- Tap or click your profile icon in the top-right corner and select "Payments and Subscriptions".
- Select "Subscriptions".
- Find "Big Motion Ai" and tap or click it.
- Select "Cancel Subscription" and confirm your choice.
- Google will send you a confirmation email; access to Big Motion Ai ends at the end of your current billing cycle.
- If you purchased within the last 14 days, you can request a refund from Google Play by opening your receipt email and selecting "Request Refund".
Step 5: send a formal cancellation notice if Big Motion Ai does not respond
If Big Motion Ai does not acknowledge your cancellation request within 7 business days, or refuses to cancel, send a registered letter to establish a formal legal notice.
- Obtain the company's registered business address. Big Motion Ai is registered in Lithuania; you may send correspondence to their support contact or file a complaint with your provincial consumer protection authority instead.
- Prepare a formal cancellation letter using a template such as the one provided by your provincial consumer ministry (available on the Ontario government website, for example).
- In the letter, include:
- Your name, email address, and postal code.
- Your Big Motion Ai account email and registration date.
- The subscription amount and billing frequency.
- A clear statement: "I cancel my subscription to Big Motion Ai effective immediately and request a full refund under the [Your Province] Consumer Protection Act, Section [X]."
- The date you sent your initial email cancellation request.
- A statement that you expect a response within 14 days.
- Print the letter, sign it, and scan it to your computer for your records.
- Send the physical letter via registered mail (Canada Post Xpress Post, with proof of delivery) to Big Motion Ai's address or, alternatively, file a complaint with your provincial consumer authority at the same time.
- Keep the registered mail receipt as proof of delivery.
Pricing and what you pay for Big Motion Ai
Big Motion Ai offers several subscription tiers, and your cancellation right extends to all of them.
| Plan | Monthly Cost (CAD) | Video Minutes per Month | Key Features |
|---|---|---|---|
| Free | $0 | 5 minutes | Basic editing, limited templates |
| Starter | $15 | 30 minutes | Standard templates, basic AI features |
| Pro | $39 | 120 minutes | Advanced AI, custom branding, priority support |
| Enterprise | Custom pricing | Unlimited | Dedicated account manager, API access, white-label option |
All paid plans auto-renew monthly unless you cancel before your renewal date. If you cancel within the first 14 days of purchase, you are entitled to a refund of the full subscription fee. If you cancel after 14 days but before your next renewal, Big Motion Ai may retain the subscription fee for the current billing period; however, you should not be charged for the next cycle. Yafee advises you to confirm your cancellation status in the dashboard and monitor your credit card statement for 5 to 7 days after cancellation to ensure no additional charges are applied.
Refunds and what to expect after cancellation
Your refund eligibility depends on when you cancel and which provincial law applies to your purchase.
Refund timeline and amount
If you cancel within 14 days of purchase, you are entitled to a full refund of the subscription fee under most provincial consumer protection laws. Big Motion Ai must process your refund within 30 days of receiving your cancellation request. If you paid by credit card, the refund appears as a credit on your next statement within 3 to 5 business days after Big Motion Ai processes it. If you paid through PayPal or another payment processor, the refund is returned to that account and takes a similar timeframe.
If you cancel after 14 days, your refund depends on your province's specific consumer protection rules. In Ontario, for example, you may still be entitled to a pro-rata refund for any unused portion of the subscription if the service has not been substantially delivered. Consequently, if you paid $39 for a monthly subscription and cancel 10 days into a 30-day month, you are owed a pro-rata refund for the remaining 20 days. Yafee recommends calculating this amount yourself and requesting it explicitly in your cancellation email.
What happens to your content after cancellation
Big Motion Ai typically deletes your generated videos and account content 30 days after cancellation. Before you cancel, download any videos or projects you wish to keep. You can export videos directly from your dashboard in MP4 format. Big Motion Ai does not delete your account immediately; you may log back in during the 30-day grace period to retrieve content. After 30 days, your account and all associated files are permanently deleted.
Monitoring your credit card after cancellation
After you cancel Big Motion Ai, monitor your credit card statement for the next two billing cycles to confirm that no further charges are applied. If you see a charge after your cancellation date, contact your credit card issuer immediately and dispute the charge as "service not provided" or "cancellation not honoured". Your credit card company will force Big Motion Ai to refund the charge within 30 to 60 days if you provide proof of your cancellation request (your email or confirmation screen).
What not to do when cancelling Big Motion Ai
Cancellation mistakes can delay your refund or create disputes with Big Motion Ai; avoiding these errors protects your legal position and saves time.
Mistake 1: cancelling only through the app store without notifying Big Motion Ai
If you subscribed through Apple App Store or Google Play, cancelling only through the app store stops future charges but does not guarantee a refund or formal acknowledgment from Big Motion Ai. Always send an email to [email protected] to create a paper trail. This is especially important if you purchased within the 14-day cooling-off period and expect a refund.
Mistake 2: not requesting a refund explicitly
Cancelling and requesting a refund are two separate actions. Big Motion Ai may cancel your subscription but withhold the refund if you do not ask for it in writing. In your cancellation email, write explicitly: "I request a full refund of my subscription fee in accordance with Canadian consumer protection law." This language triggers the company's legal obligation and strengthens your case if you need to escalate.
Mistake 3: assuming the cancellation is complete without confirmation
Do not assume your cancellation took effect based on a single email or dashboard action. Log back into your account 48 hours after cancellation and verify that your subscription status shows "Cancelled", "Inactive", or "No active subscription". Screenshot this confirmation and save it alongside your cancellation email. This proof is critical if Big Motion Ai later claims your account was never cancelled.
Mistake 4: waiting too long to cancel if you want a refund
Your cooling-off period is 14 days from purchase. If you wait until day 15 or later, you lose your automatic right to a full refund in most provinces. Mark your calendar on the day you purchase and cancel within the window if you are unsure about the service. After 14 days, refunds become discretionary and harder to claim.
Mistake 5: not saving cancellation emails
Big Motion Ai's support emails sometimes end up in spam folders or are deleted by accident. Forward your cancellation confirmation email to yourself immediately, print a copy, and save a PDF version in a folder titled "Big Motion Ai Cancellation". If a dispute arises, you will need this proof to escalate to your provincial consumer authority.
Cancellation checklist for Big Motion Ai
Use this checklist to ensure your cancellation is complete and your rights are protected.
| Task | Status | Notes |
|---|---|---|
| Download and save all your videos and projects from Big Motion Ai | ☐ | Complete before cancellation; you have 30 days after cancellation to retrieve files |
| Identify your subscription source (website, Apple App Store, or Google Play) | ☐ | This determines your cancellation method |
| Send a formal cancellation email to [email protected] requesting a refund | ☐ | Include your purchase date and account email; request read receipt |
| Cancel through the appropriate channel (dashboard, app store, or registered letter) | ☐ | Complete within 14 days of purchase if you want a guaranteed refund |
| Verify cancellation in your account 48 hours later | ☐ | Log in and screenshot the "Cancelled" status |
| Monitor your credit card for 2 billing cycles after cancellation | ☐ | If a charge appears, dispute it immediately with your credit card issuer |
| Save all cancellation emails, screenshots, and receipts in a folder | ☐ | Keep these for at least 1 year; use them if you need to escalate to your provincial authority |
How yafee helps you cancel Big Motion Ai
Yafee is Canada's leading consumer rights platform for managing subscriptions and protecting your legal interests. Yafee provides step-by-step cancellation guides for hundreds of services, including Big Motion Ai, and has helped thousands of Canadian consumers cancel unwanted subscriptions, recover refunds, and understand their rights under provincial consumer protection laws. Whether you are navigating the 14-day cooling-off period, disputing a charge, or escalating to a provincial authority, Yafee breaks down the legal framework into simple, actionable steps. Visit Yafee.com today to access cancellation templates, letter generators, and direct contact information for Big Motion Ai support and your provincial consumer protection office.
Contact information and escalation
If Big Motion Ai refuses to cancel your subscription or process a refund, escalate your complaint to the appropriate authority in your province.
Big Motion Ai support contact
Email: [email protected]
Response time: 5 to 7 business days (standard)
Note: Big Motion Ai is registered in Lithuania and may not have a physical address in Canada. Email is the most reliable contact method for Canadian customers.
Provincial consumer protection authorities
If Big Motion Ai does not respond or refuses your refund request, file a formal complaint with your provincial consumer protection office:
- Ontario: ServiceOntario Consumer Protection Unit, 1-800-889-9768 or www.ontario.ca/consumerprotection
- British Columbia: Consumer Protection BC, 1-888-564-9963 or www.consumerprotectionbc.ca
- Alberta: Fair Trading Act Enforcement, 1-780-427-8830 or www.servicealberta.ca
- Quebec: Office of the Protecteur du Consommateur, 1-888-672-2556 or www.protecteurduconsommateur.qc.ca
- Other provinces: Contact your provincial Consumer Minister or visit www.canada.ca/consumeraffairs
Your provincial authority can investigate Big Motion Ai for unfair business practices, issue compliance orders, and force refunds if the company violates consumer protection law.
Dispute with your credit card issuer
If Big Motion Ai charges you after cancellation, contact your credit card company's dispute department within 60 days of the charge. Provide your cancellation email, the Big Motion Ai confirmation screenshot, and your statement showing the charge. Your credit card issuer will investigate and reverse the charge if you show proof that the service was cancelled.
Cancelling Big Motion Ai is your right under Canadian consumer protection law, and Yafee has built this guide to ensure you exercise that right fully and confidently. Follow the steps above, document everything, and do not hesitate to escalate if Big Motion Ai resists. Your province's consumer protection authority is there to enforce your rights and recover your money. Start your cancellation today with Yafee by your side.