How to cancel your Hers subscription and protect your rights under US law

Why you might cancel Hers and what you need to know upfront

Hers is a telehealth platform designed specifically for women, offering prescription medications and wellness products delivered on a recurring subscription basis. The service combines online medical consultations with automatic monthly or multi-month shipments for weight management, skin care, sexual health, and hair loss treatment. You enroll in a subscription, pay a recurring fee, and receive regular medication deliveries. The subscription renews automatically unless you actively cancel it, which is why clear cancellation guidance matters.

The subscription model works straightforwardly: you complete a telehealth consultation, receive a personalized treatment plan, and then receive scheduled shipments of medication or products. Many customers value the convenience, but the automatic renewal clause catches others off guard when recurring charges appear on their credit card statements without warning.

Subscription pricing and monthly costs

Hers pricing depends on which program you select, and understanding your actual cost helps you make an informed cancellation decision.

Your actual charge depends on the plan length, upfront payment discounts you receive, and your state's pharmacy regulations. Always log into your account before canceling to confirm your current subscription cost and renewal date.

Common reasons why customers cancel

Customers cancel Hers for varied reasons. Some reach their treatment goals and no longer require ongoing medication. Others find the monthly cost accumulates faster than expected, or they want to explore competing telehealth services. Some report unexpected charges after attempting to cancel, which represents the most common and frustrating trigger for seeking cancellation assistance.

Regardless of your reason, you have a legal right to cancel at any time. Federal law protects you from penalties or delays, even if you remain within an initial subscription period.

Your consumer rights under federal negative option billing law

Federal law gives you specific rights when canceling a subscription like Hers, and understanding those protections puts you in control of the cancellation process.

The federal trade commission act and negative option rules

Hers operates under what the Federal Trade Commission (FTC) calls a "negative option" business model: you are enrolled in automatic recurring charges unless you take affirmative steps to cancel. The FTC's Negative Option Billing Rule (16 CFR Part 429) and the Telehealth Rule mandate that companies like Hers must:

• Obtain your express written consent before charging you for the first time
• Clearly disclose all material terms, including total cost, billing frequency, and cancellation method, in a manner easy to find and understand
• Make cancellation at least as easy as signup
• Acknowledge your cancellation request in writing and confirm the effective date
• Process your cancellation within 30 days and stop charging you immediately upon receipt
• Cease all additional shipments once you cancel

If Hers charges you after you have canceled, or if they deliberately obscure the cancellation method, they violate federal law. Your legal position is strong: the FTC can enforce these rules, and you have the right to dispute unauthorized charges with your credit card issuer or bank.

Your enforcement options if Hers refuses to cancel

If Hers does not honor your cancellation request within a reasonable timeframe, you have escalation routes. File a complaint with the Federal Trade Commission at reportfraud.ftc.gov, and report unauthorized charges to your state's Attorney General. You can also dispute the charge with your credit card company or bank, which can reverse the transaction within 60 to 120 days depending on your institution.

How to cancel your Hers subscription in three ways

Hers provides multiple cancellation methods, each accessible within minutes.

Method 1: cancel through the online account dashboard

The fastest and most documented cancellation method uses the Hers website or mobile app.

1. Log into your Hers account at the official website or open the Hers mobile app on your phone
2. Navigate to your Account settings or Profile section (usually located in the top menu or bottom navigation bar)
3. Locate Subscriptions or Manage Subscriptions
4. Select the subscription you wish to cancel
5. Click Manage or Get Help
6. Choose Cancel Subscription or End Subscription
7. Confirm your cancellation by clicking the final confirmation button
8. Screenshot or save the confirmation page, which displays your cancellation effective date

Hers will send you an email confirmation within minutes. This email serves as proof of cancellation and protects you if a dispute arises. Check your spam or promotions folder if you do not see it in your inbox within 24 hours.

Method 2: call Hers customer support

If you prefer direct conversation or encounter technical difficulties online, telephone cancellation is available.

1. Call Hers customer support at 1-800-368-0038
2. Provide your account email address or phone number when prompted
3. Clearly state that you want to cancel your subscription
4. Listen as the representative confirms your subscription details and cancellation effective date
5. Request an email confirmation of your cancellation
6. Note the date and time of your call, the representative's name (if provided), and the confirmation number

Customer support is typically available Monday through Friday during standard business hours (times vary seasonally). Calling early in the week often results in shorter wait times. Always ask for written confirmation via email to create a record.

Method 3: contact the Hers customer help center

If the first two methods do not work, you can submit a cancellation request through the customer help center.

1. Log into your Hers account
2. Navigate to the Help or Contact Us section (usually in the footer or account menu)
3. Select the option to contact customer support or submit a help request
4. In the subject line, write "Cancellation Request" or "Cancel My Subscription"
5. Include your full name, account email address, and a clear statement that you want to cancel all recurring charges effective immediately
6. Submit your request and retain the confirmation number or screenshot
7. Monitor your email for a response within 24 to 48 hours

Written requests create a documented record of your cancellation intent. The FTC considers written cancellation requests especially strong evidence if a dispute later arises.

What happens immediately after you cancel

Cancellation takes effect immediately, but understanding the timeline prevents confusion.

Confirmation and billing date clarity

Hers will confirm your cancellation effective date in the confirmation email. If you cancel before your next billing cycle, you will not be charged again. If you cancel after charges post but before the next shipment, no additional shipment will be sent. Always confirm the exact cancellation date with the company, because it determines whether you owe any final payment.

Check your credit card or bank account 3 to 5 business days after cancellation to ensure no additional charges appear. If a charge posts after your cancellation date, contact Hers immediately and then dispute it with your bank if the company does not reverse it within 5 business days.

Medication or product in transit

If your medication or product has already shipped before you cancel, you will likely receive it. You may keep the shipment (it is yours once dispatched), or contact Hers to arrange a return for a refund or credit. Hers typically offers prepaid return labels for unopened products. Check your account for return instructions or call customer support.

Refunds and what you can expect to recover

Refund eligibility depends on when you cancel and whether your most recent charge has already processed.

Refund scenarios and timelines

If you cancel before your next billing date, you owe nothing further and no refund applies (you are simply stopping future charges). If Hers charges you on the date you request cancellation, you may be eligible for a refund if you cancel within 7 to 14 days (exact window varies by state and Hers policy). Contact Hers to request a refund, citing the date and amount of the charge. Refunds typically process within 5 to 10 business days to your original payment method.

If Hers charges you after your confirmed cancellation date, dispute that charge with your bank or credit card issuer immediately. Your bank can typically reverse unauthorized charges within 60 to 120 days, depending on your institution and card network rules.

Common mistakes to avoid when canceling Hers

Canceling a subscription feels straightforward, but missteps can leave you vulnerable to unexpected charges. Here is what to watch for.

Mistake 1: relying on a password change or app deletion

Simply deleting the Hers app or changing your password does not cancel your subscription. Hers will continue to renew your subscription and charge your payment method until you explicitly cancel through one of the official methods listed above. You must log in and submit a formal cancellation request.

Mistake 2: not saving your confirmation

Screenshot or download your cancellation confirmation email and save it to a folder. If a dispute arises months later, this confirmation proves the date you canceled and protects you during a chargeback dispute with your bank. Hers may not retain these emails indefinitely.

Mistake 3: canceling without checking your next billing date

Before you cancel, log into your account and note your next scheduled charge date. If you cancel the day before billing, you may still be charged that final amount (depending on Hers policy). Cancel at least 3 to 5 days before your renewal date to avoid this overlap.

Mistake 4: ignoring a second confirmation step

Some users encounter a "Are you sure?" pop-up or verification email asking them to confirm cancellation. Do not ignore this. Click the verification link or confirm the second prompt, otherwise your cancellation request remains incomplete.

Mistake 5: not monitoring your account after cancellation

Log into your Hers account one week after canceling to confirm your subscription status reads "Canceled" or "Inactive." If it still shows "Active," contact customer support immediately to ensure your cancellation went through.

Pricing comparison and whether canceling makes sense

Before you cancel, review whether the cost still fits your budget or whether you have achieved your treatment goals.

If cost is the primary reason for cancellation, contact Hers to ask about discounts, billing frequency changes, or pausing your subscription temporarily instead of canceling entirely. Some customers prefer to pause for 30 or 60 days rather than cancel, which preserves their provider relationship and treatment history.

Protecting yourself if Hers refuses to cancel

In rare cases, Hers may delay your cancellation or continue charging after you have submitted a request. You have legal remedies.

Document everything and escalate

If Hers does not process your cancellation within 30 days, or if they charge you after your confirmed cancellation date, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Provide your cancellation confirmation email, screenshots of your account showing the cancellation request, and copies of any unauthorized charges. The FTC investigates violations of the Negative Option Billing Rule and can fine companies or require them to refund affected customers.

Simultaneously, contact your state's Attorney General office (usually listed on your state's official website) and submit a consumer complaint. Your state may have additional consumer protection laws beyond federal law, and your complaint contributes to enforcement actions.

Dispute the charge with your bank or credit card issuer

If Hers charges you after cancellation, contact your bank or credit card company and request a chargeback or dispute. Provide your cancellation confirmation email as evidence. Your bank can typically reverse charges within 60 to 120 days. Hers must then prove that the charge was authorized, which they cannot do if you have a cancellation confirmation dated before the charge.

After cancellation: your checklist and next steps

You have canceled Hers, but a few follow-up actions ensure a clean break and protect your financial accounts.

• Save your cancellation confirmation email permanently (back it up to cloud storage or print it)
• Log into your Hers account one week after cancellation to confirm the subscription status reads "Canceled" or "Inactive"
• Monitor your credit card or bank account for 60 days to ensure no additional charges appear
• If you enrolled in Hers using a credit card, and you do not plan to use Hers again, consider updating that payment method or removing it from your profile to prevent accidental re-enrollment
• Securely delete any saved Hers payment details from your phone or browser if you wish to fully disconnect
• If you received medications or products and wish to return them, do so within the return window (usually 30 days) to recover any refund

Alternative telehealth weight loss and wellness services

If you canceled Hers because of cost, effectiveness, or service concerns, you have other telehealth options available in the US market.

Many of these alternatives offer lower costs, more flexible billing, or non-subscription models that eliminate the automatic renewal concern entirely. Compare options based on your specific treatment needs and budget.

Final thoughts and yafee's role in protecting you

Canceling your Hers subscription is a straightforward process when you follow the right channels. Federal law protects you: Hers must honor your cancellation request within 30 days, stop charging you immediately, and cease shipments. If they refuse, you have enforcement routes through the Federal Trade Commission, your state Attorney General, and your bank's chargeback process.

Yafee understands that subscription cancellations feel stressful when unclear, which is why clarity around your legal rights matters. The three cancellation methods (online dashboard, phone, or customer help center) all work equally well; choose whichever feels most comfortable and save your confirmation. Yafee recommends the online dashboard method because it creates an immediate written record that protects you in any future dispute.

Monitor your account and payment method for 60 days after cancellation to ensure Hers respects your request. If unexpected charges appear, dispute them promptly. Yafee has guided thousands of consumers through subscription cancellations, and the same principles apply every time: document your request, confirm the effective date, and follow up to verify compliance. Yafee's mission is to ensure you cancel on your terms, not on the company's terms, and that your consumer rights remain protected throughout the process.