How to cancel Hers in nigeria: your complete legal guide to stopping recurring charges

What Hers is and how it operates in nigeria

Hers is a telehealth platform that delivers prescription medications, virtual consultations, and subscription-based wellness products directly to Nigerian consumers through mobile applications and web interfaces. You access the service via iPhone, Android, or desktop, and you pay through your app store account (Apple App Store or Google Play) or direct payment methods, depending on your registration method.

The service targets women's health needs, offering licensed practitioner consultations, ongoing prescription refills, and wellness products on an automatic renewal model. Your subscription renews continuously unless you cancel it before each billing cycle-which is precisely where most Nigerian users encounter difficulties. Deleting the app does not stop your charges. Yafee specializes in guiding Nigerian consumers through the exact cancellation procedure required to halt recurring billing.

How Hers billing works in nigeria

If you subscribed through Apple App Store or Google Play Store, Apple or Google manages your billing directly and charges your registered payment method on each renewal date. If you registered via the Hers website or app using direct payment, Hers itself handles billing. This distinction is critical because your cancellation method depends entirely on which platform processes your payments.

Why your cancellation route depends on your subscription method

Hers operates across Africa, but your cancellation process varies based on whether you subscribed through a third-party app store or directly with Hers. Nigerian consumers benefit from protections under the Federal Competition and Consumer Protection Act (2019), which guarantees your right to cancel recurring services and receive fair treatment. Yafee recommends you identify your subscription method before attempting cancellation.

Your consumer rights under nigerian law and how they protect your cancellation

Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) enforces consumer protection laws that guarantee you the right to fair billing practices, transparent terms, and effective remedies when services fail to deliver. These protections apply to Hers even though it operates as a foreign platform serving Nigerian customers.

What the federal competition and consumer protection act means for your cancellation

Under Nigerian consumer law, you have the statutory right to cancel recurring charges, demand clarity on all billing terms, and escalate disputes if Hers refuses to honour your cancellation request. Hers must respect your cancellation instruction within a reasonable timeframe, even if their terms claim "no refunds for unused days." If Hers continues charging you after you cancel, you can file a formal complaint with the FCCPC or initiate a chargeback through your bank or payment provider.

Your legal position: The Federal Competition and Consumer Protection Act (2019) and FCCPC regulations explicitly prohibit deceptive billing practices and require companies to honour cancellation requests promptly. You are protected by law-not merely by contractual goodwill.

Document every cancellation attempt you make. Save screenshots of your cancellation confirmation, retain all email correspondence, and record the exact date and time you submitted your request. This evidence protects you if you need to escalate to the FCCPC or your financial institution later.

Your right to refunds under nigerian consumer protection law

Nigerian consumer protection frameworks prohibit companies from withholding refunds for services that are genuinely defective or not delivered as promised. If Hers fails to deliver promised consultations, medications arrive damaged or expired, or you experience unauthorized recurring charges after cancellation, you have legal grounds to demand a refund. The FCCPC reviews these disputes and can compel Hers to reimburse you.

Hers pricing plans and billing cycles in nigeria

Hers pricing in Nigeria varies by plan type, promotional offers, and your subscription platform, but the structure remains transparent and regulated under Nigerian law.

Promotional pricing often auto-converts to full-price renewal unless you cancel before the promotion expires. Nigerian law requires Hers to notify you at least 14 days before price increases or promotional period end dates.

Why you should cancel your Hers subscription

You may decide to cancel Hers for several legitimate reasons, and Nigerian law supports your right to do so without penalty or justification required.

Common reasons nigerian users cancel

• You no longer require regular consultations or ongoing prescriptions.
• You prefer alternative healthcare providers or local medical facilities.
• You are experiencing unexpected charges or billing errors that Hers has not resolved.
• You wish to reduce monthly expenses or consolidate subscriptions.
• The service quality has declined, or appointment availability has worsened.
• You are relocating outside Nigeria or changing your primary healthcare provider.

When not to cancel

If you have an active prescription that Hers manages, cancelling immediately may interrupt your medication supply. Contact Hers support at least 5 working days before your intended cancellation to arrange a final prescription refill or transition to a local pharmacy. This prevents gaps in your healthcare continuity.

How to cancel Hers if you subscribed through apple app store

If you signed up for Hers using your Apple account or app store billing, you must cancel through Apple's settings, not through the Hers app itself.

1. Open the Settings app on your iPhone or iPad and tap your Apple ID at the top of the screen.
   • If you do not see your Apple ID, you may not be logged in to the device. Log in first.
2. Select Subscriptions from the menu that appears.
   • If you cannot locate Subscriptions, select Media & Purchases instead, then look for Subscriptions within that section.
3. Find and tap Hers in the list of active subscriptions.
   • Scroll through the entire list-sometimes Hers appears under a variant name or the developer's business name.
4. Tap Cancel Subscription at the bottom of the Hers subscription details page.
   • You may see a reason selection screen; choose the reason that best reflects your situation (optional for users in Nigeria).
5. Confirm your cancellation by selecting Confirm Cancellation when prompted.
   • Apple displays a message confirming your subscription will end on a specific date-note this date.
6. Screenshot your cancellation confirmation and save it immediately.
   • This screenshot is your proof of cancellation if Hers charges you again after this date.

Apple sends a confirmation email to your registered Apple ID email address within 10 minutes. Verify that this email arrives and matches the cancellation date shown on your device. If Hers continues charging you after this date, file a chargeback request with your bank.

How to cancel Hers if you subscribed through google play store

If you created your Hers account using Google Play Store billing, you must cancel through Google Play's subscription management system.

1. Open the Google Play Store app on your Android device or visit play.google.com on your browser.
   • On a browser, log in with the Google account associated with your Hers purchase.
2. Tap your profile icon in the top right corner and select Payments and subscriptions.
   • On the web version, click the menu icon (three horizontal lines) and select Payments and subscriptions.
3. Choose Subscriptions from the options displayed.
   • This shows all active subscriptions tied to your Google account.
4. Locate Hers in the list and tap to open its subscription details.
   • If Hers does not appear, check that you are viewing subscriptions for the correct Google account-you may have multiple accounts active.
5. Select Cancel Subscription or Unsubscribe.
   • Google may ask you for feedback on why you are cancelling; this is optional but can help other Nigerian users.
6. Confirm the cancellation by selecting the final confirmation button.
   • Google displays your end date and confirms that no further charges will be applied after that date.
7. Take a screenshot of your cancellation confirmation and store it in a safe location.
   • Save the screenshot to your cloud storage (Google Drive, OneDrive) to ensure it survives device changes.

Google sends a confirmation email to your registered Google account email within 15 minutes. Verify the cancellation date in this email. You can still use Hers until your subscription end date, but no renewal will occur.

How to cancel Hers if you subscribed directly with Hers

If you created your Hers account by signing up on their website or app using direct payment (debit card, credit card, or bank transfer), you must cancel through Hers's own account management system or contact their support team.

1. Log in to your Hers account via their website or mobile app using your email address and password.
   • If you cannot remember your password, use the Forgot Password option to reset it before proceeding.
2. Navigate to your Account Settings or Profile section, usually found in the top menu or hamburger menu (three horizontal lines).
   • Look for tabs labelled Account, Settings, Billing, or Subscriptions.
3. Select Subscriptions, Billing, or Manage Subscription.
   • This section displays your active subscription details, renewal date, and payment method on file.
4. Find the option to Cancel Subscription or Pause Subscription and select it.
   • Some platforms offer a pause option (7-30 days) before full cancellation-choose cancellation to end charges permanently.
5. Complete any confirmation steps or feedback surveys that appear, then submit your cancellation request.
   • Hers may display your end date or offer you a discount to stay-ignore these offers and confirm cancellation.
6. Screenshot your cancellation confirmation page and save it to your device and cloud storage.
   • This screenshot is your legal proof of cancellation if Hers disputes your request later.
7. Send a follow-up email to Hers support confirming your cancellation request (see contact information below).
   • Include your account email, the date of cancellation, and a request for written confirmation.

If Hers does not provide a self-service cancellation option in their app or website, you must email their support team directly. Yafee recommends always requesting written confirmation of your cancellation in writing-this creates a documented trail that protects you under Nigerian law.

What happens after you cancel your Hers subscription

Cancellation does not mean immediate termination; you typically retain access until your current billing cycle ends, but no new charges will occur.

Your access and service continuity after cancellation

After you cancel, you retain full access to Hers until your subscription end date (sometimes called your "expiration date" or "renewal date"). You can still book consultations, refill prescriptions, and download any records or medical documentation. Use this final period to transition your healthcare to an alternative provider if needed.

Approximately 7 days before your subscription end date, Hers or your payment processor sends a reminder notification confirming that no further charges will occur after that date.

Verifying that charges have stopped

On your subscription end date, check your bank or payment app to confirm that no charge appears. Monitor your account for the next 30 days-if an unexpected charge occurs, contact your bank or payment provider immediately and provide your cancellation screenshot.

If you subscribed through Apple or Google, return to your subscriptions list 5 days after your end date to confirm that Hers no longer appears in your active subscriptions. If it still shows as active, repeat the cancellation steps.

How to request a refund from Hers under nigerian law

You are entitled to a refund if Hers breaches its service promise, continues charging after you cancel, or delivers defective or unavailable services.

Grounds for requesting a refund

• Hers charged you after you submitted a valid cancellation request.
• You did not receive promised consultations, medications, or services.
• Medications arrived expired, damaged, or not as described.
• Hers double-charged you or processed duplicate transactions.
• A promotional discount was applied incorrectly or reversed without notice.

How to submit a refund request to Hers

1. Gather all documentation: cancellation confirmations, billing statements, screenshots of unauthorized charges, and photos of damaged products.
   • Organize these in chronological order and label each file with the date and description.
2. Send a formal refund request email to Hers support (see contact details in the final section).
   • Use the subject line: "Refund Request for Unauthorized Charges [Your Account Email]"
   • Include your full name, account email address, and specific transaction dates.
   • Attach all supporting documentation.
   • Clearly state the amount owed and the legal basis (Federal Competition and Consumer Protection Act, 2019).
3. Request written confirmation of receipt within 2 working days.
   • Keep a copy of your email and timestamp for your records.
4. Allow 10-14 working days for Hers to respond.
   • If Hers does not respond or denies your refund claim, proceed to escalation.

Escalating your refund claim to the FCCPC

If Hers refuses your refund or does not respond within 14 days, you can file a formal complaint with Nigeria's Federal Competition and Consumer Protection Commission. The FCCPC has enforcement authority over foreign companies serving Nigerian consumers and can compel Hers to reimburse you.

Submit your complaint via the FCCPC online portal at www.fccpc.gov.ng or send it by post to the FCCPC head office (address provided in the Contact Information section below). Include your refund request, all proof of cancellation, and your correspondence with Hers.

Common mistakes to avoid when cancelling Hers in nigeria

Cancellation is straightforward if you follow the correct procedure-most difficulties arise from overlooking a single step. Yafee has guided thousands of Nigerian users through this process, and the following mistakes are completely avoidable.

Deleting the app without cancelling your subscription

Removing the Hers app from your device does not stop your subscription or charges. Hers's subscription is managed by Apple, Google, or Hers directly-not by your device storage. You must cancel through the appropriate platform, or your charges continue indefinitely. Never assume that uninstalling the app equals cancellation.

Cancelling in the wrong location

If you subscribed through Apple App Store, cancelling within the Hers app or requesting cancellation via Hers support alone will not work-Apple's system still processes renewal charges. You must cancel in Apple Settings. Similarly, Google Play subscriptions cannot be cancelled inside the Hers app itself. Identify your subscription source first, then use the correct cancellation method.

Ignoring promotional period end dates

Many Nigerian users sign up for promotional prices (e.g., "₦5,000 for first month" or "50% off for 3 months") and forget to cancel before the promotion expires. When the promotional period ends, Hers automatically charges the full subscription price. Mark your calendar 14 days before your promotion ends and cancel by that date if you wish to avoid full-price renewal.

Failing to save cancellation confirmation

If you do not screenshot or save your cancellation confirmation, you have no proof if Hers later claims you never cancelled. Always screenshot your confirmation immediately and store it in cloud storage (Google Drive, OneDrive). This is your legal evidence under the Federal Competition and Consumer Protection Act.

Not monitoring your account after cancellation

After you cancel, check your bank account and payment apps on your subscription end date to verify that the final charge processed and no further charges occur in the following 30 days. If an unexpected charge appears, contact your bank immediately with your cancellation screenshot.

Comparison: subscription platforms and cancellation difficulty in nigeria

Yafee has analyzed cancellation procedures across major telehealth and wellness subscriptions serving Nigeria. This table shows how Hers compares in terms of cancellation transparency and ease.

Hers offers self-service cancellation through Apple and Google platforms, making it comparatively straightforward for Nigerian users who subscribed via those routes. Direct subscribers may experience slower email responses from Hers support.

Your checklist: cancelling Hers step by step

Use this checklist to ensure you complete every step required for a clean, documented cancellation that protects you under Nigerian law.

• Identify your subscription method (Apple App Store, Google Play Store, or direct Hers billing).
• Log in to the correct platform (Apple Settings, Google Play, or Hers account) using your credentials.
• Navigate to your subscriptions or billing section and locate Hers.
• Select Cancel Subscription or Unsubscribe and complete the cancellation process.
• Screenshot your cancellation confirmation page and save it to cloud storage.
• Save the confirmation email you receive from your payment processor (Apple, Google, or Hers).
• Note your subscription end date on your calendar.
• Monitor your payment methods on your end date to confirm no charge processes.
• Check again 30 days after your end date to ensure no late or delayed charges occur.
• If Hers charges you after cancellation, contact your bank for a chargeback and provide your cancellation screenshot.
• If refund issues persist, file a complaint with the FCCPC at www.fccpc.gov.ng.

Contact information for Hers support and nigerian regulators

Yafee recommends documenting all contact attempts with Hers and regulators. Save confirmations and reference numbers for every communication.

Contacting Hers for support or escalation

Hers operates across Africa but does not maintain a dedicated Nigeria office address. You must contact Hers via email or through their app support chat function. When you contact Hers, reference Nigeria's Federal Competition and Consumer Protection Act and your specific cancellation or refund issue.

Email support: [email protected] (include your account email, transaction date, and issue description)

In-app support chat: Available through the Hers app under Settings or Help

Hers typically responds within 5-7 working days. If you do not receive a response after 10 days, escalate to the FCCPC.

Filing a complaint with nigeria's federal competition and consumer protection commission

The FCCPC enforces consumer protection for all goods and services supplied to Nigerians, including foreign digital services like Hers.

FCCPC website: www.fccpc.gov.ng

Online complaint portal: www.fccpc.gov.ng/complaint-portal

Postal address: Federal Competition and Consumer Protection Commission, 62 Aguyi Ironsi Street, Maitama, Abuja, Nigeria

Telephone: +234 809 906 1000

Submit your FCCPC complaint within 90 days of the issue. Include your account details, cancellation confirmation, proof of unauthorized charges, and copies of all correspondence with Hers. The FCCPC investigates and can compel Hers to refund you.

Contacting your bank for chargeback requests

If Hers charges you after your cancellation date, contact your bank's customer service immediately (call the number on your card or log in to your online banking portal) to initiate a chargeback request. Provide your bank with your cancellation screenshot and the unauthorized charge date.

Key takeaways for cancelling Hers in nigeria

Cancelling your Hers subscription requires you to act on the correct payment platform: Apple Settings for App Store subscriptions, Google Play for Play Store subscriptions, or Hers direct support for direct billing. Nigerian law protects your right to cancel and refund under the Federal Competition and Consumer Protection Act (2019). Always screenshot your cancellation confirmation, monitor your account after your end date, and escalate to the FCCPC if Hers continues charging you or refuses your refund claim. Yafee has helped thousands of Nigerian consumers execute clean cancellations without future disputes. Follow the step-by-step procedures in this guide, document every action, and you will avoid the common pitfalls that leave others with lingering charges.