How to cancel your Hers subscription in ireland and recover your money

What is Hers and how the subscription works

Hers is a direct-to-consumer telehealth service that delivers prescription treatments and wellness products to your door on a subscription basis. The company specialises in personalised treatments for hair loss, sexual health, weight management, skincare and general wellness, combining remote medical consultations with regular product shipments. You enter into a recurring billing arrangement where charges renew automatically on a set schedule unless you actively cancel before the next billing date.

The subscription model commits you to ongoing deliveries tied to your refill cadence. Whether you have signed up for monthly supplies, three-month bundles or extended clinical programmes, each renewal date triggers an automatic charge to your payment method. Understanding how your specific plan renews is the first step toward cancelling without surprise charges.

How Hers subscription plans are structured

Hers offers three primary subscription formats, each with different billing cycles and commitment levels. Monthly plans renew every 30 days, three-month bundles charge quarterly, and extended programmes combine clinical monitoring with periodic refills over a longer timeframe. The company sets automatic renewal dates in your account, and you must cancel before the next billing date to stop charges.

Common reasons consumers cancel Hers

Many people sign up for Hers with genuine intent but find the subscription no longer suits their needs. You might cancel because the treatment proved ineffective, side effects emerged, your circumstances changed, or you found a more affordable alternative. Others cancel because they did not realise the automatic renewal terms, or they want to pause rather than continue indefinitely. Whatever your reason, you have the right to cancel, and Yafee is here to guide you through the process with clarity and confidence.

Your consumer rights when cancelling Hers in ireland

Ireland's Consumer Rights Act 2022 and the EU Consumer Rights Directive 2011/83/EU protect you when cancelling distance contracts, including online and telehealth subscriptions. These laws give you specific rights that Hers must honour, regardless of what their terms state.

Distance selling protections under irish and EU law

When you purchase from Hers as a consumer (not a business), distance selling rules apply. You have a 14-day cooling-off period from the moment you enter the contract to cancel for any reason without penalty. If Hers has already begun treatment on your request, they may charge a proportionate fee, but they cannot refuse cancellation outright. After the 14-day window closes, you can still cancel, but Hers may charge a termination fee if your contract permits it.

The key requirement is "easy cancellation mechanism." Irish law and EU regulations require businesses to make cancellation as straightforward as the original purchase. If Hers made signing up simple (a click, a form), they must make cancelling equally simple. A requirement to send a written letter only, make a phone call, or jump through multiple hoops can breach this principle and violate consumer protection standards.

Unfair contract terms and automatic renewal safeguards

The Consumer Rights Act 2022 protects you against hidden charges and exploitative renewal clauses. If Hers makes cancellation deliberately difficult, charges unauthorised fees, or fails to send clear reminders before renewal, they may be in breach of consumer law. The Competition and Consumer Protection Commission (CCPC) enforces these standards in Ireland and can investigate complaints if Hers refuses to comply.

Your legal position: You have the right to cancel Hers at any time. Within 14 days of purchase, you can cancel without any reason and without penalty. After 14 days, you can still cancel on reasonable notice (typically 30 days), and Hers may only charge a proportionate fee for services already delivered. You do not have to provide a reason, and Hers cannot make cancellation intentionally complicated.

Why you should cancel Hers and weighing the decision

Before you cancel, consider whether your concerns are temporary or permanent. If the treatment is working but you need a break, you might pause instead of cancelling. If you are unhappy with side effects, contact Hers to discuss alternatives before cancelling. Yafee recommends reviewing your decision against your original goals so you cancel for the right reasons.

When cancellation makes sense

You should cancel if the treatment is ineffective after a fair trial period (typically 8 to 12 weeks), if side effects are unmanageable, if your medical situation has changed, if you cannot afford the subscription, or if you have found a more suitable alternative. Cancellation also makes sense if Hers breaches their service commitments (such as failing to deliver on time or providing inadequate customer support).

When you might consider pausing instead

If you want to continue treatment but need a temporary break, ask Hers to pause your subscription rather than cancel. Most subscription services allow pauses of 30 to 90 days, during which you retain your account and subscription status without being charged. Pausing preserves your clinical records with Hers and avoids re-entering the sign-up process if you decide to resume.

Step-by-step method to cancel your Hers subscription

Cancelling Hers requires you to communicate your intent clearly and document your request for your protection. Yafee recommends following these steps in order to ensure your cancellation is processed without dispute.

Gather your account information before you start

Retrieve your Hers account details before initiating cancellation. You will need your full name, email address linked to your account, your account number or customer ID, and the phone number you used to register. Having this information at hand speeds up the cancellation process and reduces the risk of confusion or delays.

Contact Hers customer service by phone

Call Hers customer service at +1 (800) 368-0038. Inform the representative that you wish to cancel your subscription. Provide your account details clearly and state your intention to cancel effective immediately or on a specific date before your next renewal. Ask the representative to confirm the cancellation date and any final charges you will incur. Yafee advises noting the name of the person who handles your call and the time of the conversation for your records.

Follow up in writing via email

Send a written confirmation email to Hers customer service (check your account portal or recent emails for the support email address). State in the subject line: "Cancellation Request - [Your Account Number]". In the email body, include your full name, account number, the date you called to request cancellation, and the name of the representative who handled your call. Clearly write: "I hereby request cancellation of my Hers subscription effective [date]." Request written confirmation of cancellation within 5 business days.

Retain proof of your cancellation request

Save all confirmation emails, call recordings (if available), and reference numbers from your cancellation request. Screenshot your account dashboard if it shows a cancellation status. This documentation protects you if Hers disputes your cancellation later or attempts to charge you after you have cancelled. Yafee recommends storing these records for at least 12 months.

Verify cancellation in your account portal

Log into your Hers account 24 to 48 hours after your request. Check your subscription status and confirm it displays as "Cancelled" or "Inactive". If your account still shows as active, contact customer service again immediately. Do not assume your cancellation is complete until your account portal reflects the change.

Monitor your next billing date

Circle the date of your next expected renewal on your calendar. If Hers charges your payment method after your cancellation date, contact your bank or card issuer immediately to dispute the charge. Provide your cancellation documentation as evidence. If Hers refuses to refund the charge, escalate the matter to the Competition and Consumer Protection Commission (CCPC).

Refund and charge-back policy for Hers in ireland

Your eligibility for a refund depends on when you cancel and what you have received. Within the 14-day cooling-off period, you can cancel and receive a full refund minus any items Hers has already delivered to you. After 14 days, refunds become conditional on your contract terms and the reason for cancellation.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of entering your Hers contract, you are entitled to a full refund of all charges except the cost of products already delivered. Hers must process this refund within 14 days of receiving your cancellation request. No reason is required; the cooling-off period is a legal entitlement under the Consumer Rights Act 2022.

Refunds after 14 days

Once the 14-day cooling-off period expires, Hers may apply a cancellation fee or retain charges for services rendered. However, if you can demonstrate that Hers breached their service commitment (for example, failed to deliver products on time, provided inadequate medical advice, or charged unauthorised fees), you have grounds to request a refund. Yafee recommends documenting all service failures in writing before requesting a refund.

How to request a refund from Hers

Include your refund request in your cancellation email. State: "I request a full refund of [amount] in accordance with the Consumer Rights Act 2022, Section [X] (cooling-off right or service failure claim)." Specify the reason for your refund claim and attach evidence (screenshots of failed deliveries, communications with Hers, medical records showing adverse effects, etc.). Hers must respond within 30 days.

Escalation: dispute charges with your bank

If Hers refuses your refund after 30 days, contact your bank or payment card provider and dispute the charge. Provide your cancellation documentation and refund request as evidence. Your bank can reverse the charge and investigate Hers' conduct. In Ireland, complaints about unfair charges or service failures can also be logged with the Competition and Consumer Protection Commission (CCPC), which has enforcement power over subscription services.

Pricing and billing cycle reference

Understanding your exact billing dates and renewal amounts prevents surprise charges and helps you plan your cancellation timing. The table below outlines typical Hers pricing structures, though costs vary by treatment type and supply quantity.

Your actual charge depends on your chosen treatment, subscription tier, and any promotional discounts applied at sign-up. Check your account portal or recent billing emails to confirm your exact renewal amount and date. Cancel before that date to avoid the next charge.

Common cancellation mistakes and how to avoid them

Cancelling a subscription is straightforward when you follow the right process, but small oversights can leave you exposed to unwanted charges or disputes. The mistakes below are easily avoided with care and documentation.

Assuming email requests alone are sufficient

Sending only an email to Hers creates no guarantee of receipt or action. If Hers claims they never received your cancellation email, you have limited evidence of your intent. Always telephone Hers first, then follow up in writing. This creates a dual record of your cancellation request and gives you stronger proof if a dispute arises.

Cancelling too close to your renewal date

If you cancel on the day your renewal charge is due, Hers may have already processed the payment. Aim to cancel at least 3 to 5 business days before your renewal date to ensure your request is processed in time. Check your account portal for the exact renewal date and work backwards to identify your cancellation deadline.

Not checking your account after cancellation

Many consumers cancel but fail to verify the cancellation in their account portal. If your account still shows as active 48 hours after cancellation, contact Hers immediately. Waiting weeks to discover your cancellation did not process leaves you vulnerable to unexpected charges.

Failing to dispute unauthorised post-cancellation charges

If Hers charges you after your confirmed cancellation date, do not ignore it. Contact your bank within 60 days to dispute the charge. Yafee emphasises that your bank and the Competition and Consumer Protection Commission can reverse charges and penalise Hers for breach of consumer law. Your documentation of cancellation is your proof in this dispute.

Discarding your cancellation confirmation

Delete nothing related to your Hers cancellation for at least 12 months. Keep your cancellation email, call notes, account screenshots, and bank statements. If Hers attempts to charge you months later or claims you never cancelled, these records are your defence and evidence for the CCPC.

After you cancel: what happens next

Cancelling is just the beginning; the weeks after cancellation matter as much as the cancellation itself. Stay vigilant and ensure Hers honours your request.

Timeline for refund processing

If you qualify for a refund, expect it within 14 to 30 days of your cancellation request. Refunds to debit cards and bank accounts typically appear within 5 to 10 business days once Hers initiates the return. If you used a credit card, the refund appears as a credit on your next statement. If no refund appears within 30 days, contact Hers with your cancellation reference number and escalate to your bank if necessary.

Account data and medical records after cancellation

After cancellation, your Hers account may remain accessible for a period (often 30 to 90 days) so you can download your medical records and consultation history. Download these records immediately for your personal health files. Once the retention period expires, Hers may delete your data. If you need ongoing treatment, ensure you have your prescription information and any medical notes before your account is closed.

Checking for remaining subscriptions or hidden charges

Some consumers link multiple subscriptions or treatments under one Hers account. After cancelling one subscription, verify that no other active subscriptions remain. Log into your account and review the "My Subscriptions" or "Active Plans" section. If you see multiple charges in your bank statement weeks after cancellation, contact Hers to clarify whether a second subscription exists.

Updating your payment method if you wish to keep your account

If you cancelled the subscription but want to retain your account for future consultations without recurring charges, update your payment method to an expired card or remove it entirely. This prevents accidental re-billing if Hers auto-renews your subscription in error. Yafee recommends taking a final screenshot of your account status showing "Cancelled" or "Inactive".

How to escalate if Hers refuses to cancel or refund

If Hers ignores your cancellation request, refuses to process it, or disputes your refund claim, you have formal escalation routes in Ireland. The Competition and Consumer Protection Commission (CCPC) enforces consumer rights and can compel Hers to comply.

Step one: formal written complaint to Hers

Send a formal complaint letter to Hers' registered address (see contact details below). State: "I hereby lodge a formal complaint regarding my cancelled subscription [account number]." Detail your cancellation request date, the name of the representative who handled it, dates of unauthorised charges, and the amount owed. Request resolution within 10 business days. Send this by registered mail so you have proof of delivery.

Step two: file a complaint with the CCPC

If Hers does not resolve your complaint within 10 days, contact the Competition and Consumer Protection Commission. You can file a complaint online at www.ccpc.ie or call them directly. Provide your cancellation documentation, emails, call records, and evidence of unauthorised charges. The CCPC can investigate Hers' practices and force them to refund you and comply with Irish consumer law. Yafee has helped thousands of consumers escalate subscription disputes through the CCPC successfully.

Step three: chargeback through your bank

Contact your bank or card issuer and request a chargeback for any charges incurred after your cancellation date. You have up to 60 days from the charge to file a dispute. Your bank will reverse the charge and investigate Hers. Provide all cancellation documentation as your evidence. The bank's chargeback process is separate from the CCPC complaint and often faster.

Step four: small claims or legal action

If Hers owes you a small refund (under EUR 2,000), you can bring a claim in the Small Claims Court in Ireland without needing a solicitor. If the amount is larger, consult a solicitor specialising in consumer law. Your evidence of cancellation and unauthorised charges forms the basis of your claim. Many solicitors offer free initial consultations on subscription disputes.

Checklist for cancelling your Hers subscription

Use this checklist to ensure you complete every step and protect yourself throughout the cancellation process.

Keep or cancel: final comparison

Before you press cancel, weigh the pros and cons one final time. This comparison helps you confirm your decision.

If three or more items in the "cancel" column apply to you, proceed with cancellation. Yafee recommends acting decisively once you have made your decision, as delays increase the risk of unwanted renewal charges.

Contact details and escalation addresses for Hers

Use these contact methods to initiate cancellation, escalate complaints, or request refunds.

Customer service contact information

Telephone: +1 (800) 368-0038 (available during standard business hours; note this is a US number, so allow for time zone differences)

Email: Check your Hers account portal or recent emails for the support email address, or visit the Hers website help section for the current support email.

Online account management: Log into your account at the Hers website and check the "Help" or "Support" section for live chat options or ticket submission forms.

Formal complaint and escalation

Competition and Consumer Protection Commission (CCPC): www.ccpc.ie | Phone: 0818 600 600 | Address: Bloom House, Railway Street, Dublin 1, D01 C576, Ireland

Postal address for formal complaints: Hers (check your most recent invoice or account portal for the registered business address; if unavailable, file your complaint directly with the CCPC, which can locate Hers' address on your behalf)

Conclusion: take control of your Hers subscription now

Cancelling your Hers subscription is your right as a consumer in Ireland, protected by the Consumer Rights Act 2022 and EU consumer law. You do not need Hers' permission, and you do not owe them a reason. Follow the step-by-step method outlined above, document every communication, and verify cancellation in your account portal. If Hers refuses to cancel or refunds an unauthorised charge, escalate to your bank or the Competition and Consumer Protection Commission immediately.

Yafee has guided thousands of consumers through subscription cancellations with clarity, confidence, and legal backing. Whether you are cancelling due to ineffective treatment, side effects, cost concerns, or simply changing your mind, this guide provides the legal framework, practical steps, and escalation routes you need. Start by gathering your account details and calling Hers today. Your cancellation takes minutes; your protection takes documentation. Act now, and you will regain control of your subscription and your money.