How to cancel Hers in the UAE: your step-by-step guide to stopping payments and claiming your consumer rights

What Hers offers and why you might want to cancel

Hers is an online women's health platform delivering prescription treatments, medication kits, and clinical support through a subscription model. The service covers weight management, hair loss, skin care, and other wellness conditions via app-based consultations and recurring medication shipments.

Whether you've completed your treatment, found a better alternative, or want to pause your subscription, canceling Hers doesn't have to be complicated. Yafee helps thousands of consumers navigate cancellations with confidence and clarity, grounding every step in UAE consumer protection law.

Types of subscriptions you might have

Your Hers subscription could be active through three different channels: the iOS App Store, Google Play Store, or the Hers website directly. Each channel has its own cancellation process, and deleting the app or closing your account will not automatically stop your payments. This is a critical detail many users miss, so Yafee walks you through every option below.

Your consumer rights under UAE law

As a consumer in the UAE, you are protected by federal legislation that gives you specific rights when canceling digital services. Understanding these rights is your strongest leverage if Hers resists your cancellation request.

Withdrawal and cooling-off rights

Under UAE law, specifically the Federal Decree-Law No. 33 of 2021 on Modern Technology-Based Trade (also known as the E-Commerce Law), you generally have the right to withdraw from digital service contracts within at least 14 days of purchase. This means if you subscribed fewer than 14 days ago, you may have grounds to request a full refund even if Hers claims their standard policy does not allow it.

Additionally, if services are not delivered as described, arrive late, or are defective, UAE consumer protection law requires refunds or compensation. These rules override Hers' blanket no-refund policy in certain situations. Yafee recommends documenting every communication with Hers about your cancellation and any refund request.

When to cite consumer law

If Hers refuses your refund request after cancellation, reference the Federal Decree-Law No. 33 of 2021 and cite your 14-day withdrawal window or the "not as described" clause. If they still decline, escalate to the UAE Ministry of Economy or your local consumer protection authority. Yafee advises keeping copies of all cancellation and refund correspondence for your records.

Your legal position

You have a statutory right to cancel within 14 days of purchase under Federal Decree-Law No. 33 of 2021. If Hers fails to honor this right or does not process your refund within 30 days, file a complaint with the UAE Ministry of Economy. You do not need to provide a reason; the law protects your withdrawal right unconditionally during the cooling-off period.

How to cancel Hers: methods by platform

Your cancellation pathway depends entirely on where you subscribed. Below, you will find precise step-by-step instructions for each channel, along with insider warnings that will save you time and frustration.

Cancel via the Hers app on iOS

If you subscribed through the Apple App Store, you must cancel through the App Store itself. Canceling in the Hers app alone will not stop your payments.

1. Open the Hers app on your iPhone or iPad.
   • Tap your profile icon at the bottom right.
   • Select Settings.
   • Choose Manage Premium Subscription.
   • Tap Cancel Premium Subscription and confirm.
2. Alternatively, cancel directly through the App Store.
   • Open the App Store app.
   • Tap your account icon in the top-right corner.
   • Select Subscriptions.
   • Find and tap Hers.
   • Tap Cancel Subscription and confirm your choice.
3. Confirm your cancellation email arrives within minutes.
   • Check your inbox and spam folder for confirmation.
   • You retain access until the end of your current billing period.

Pro tip: Apple processes iOS cancellations faster than the Hers app. If you cancel within the App Store, Apple sends you a confirmation email within minutes. You can also request a refund for your last subscription cycle directly from Apple if you believe the service was not delivered as described.

Cancel via google play on android

Android users who subscribed through Google Play must cancel through the Play Store, not the Hers app itself. Follow these steps precisely.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select Payments and subscriptions.
   • Tap Subscriptions.
   • Find Hers and select it.
2. Tap Cancel subscription.
   • Follow the prompts and select your reason for canceling.
   • Confirm the cancellation.
3. Check for confirmation.
   • Google Play sends a confirmation email to your registered account.
   • Your access continues until the end of your current billing cycle.

Pro tip: Google Play allows you to request a refund for subscriptions within 48 hours of the most recent charge. If you cancel and then wish to claim a refund, contact Google Play support immediately with your cancellation confirmation.

Cancel via the Hers website

If you subscribed directly through the Hers website (forwhers.com or similar), use this method to cancel your account.

1. Log into your Hers account at the official website.
   • Go to your account dashboard.
   • Navigate to Subscriptions or Manage Subscription.
   • Select Get Help or similar support option.
2. Choose Cancel Subscription.
   • Read any exit offers Hers may present.
   • Confirm that you want to cancel (do not accept retention offers unless you genuinely want to continue).
3. Save your cancellation confirmation.
   • Screenshot the confirmation page.
   • Hers sends a confirmation email to your registered address within 24 hours.

Pro tip: If you cannot locate the cancellation option on the website, contact Hers customer support directly. Many companies bury the cancellation link intentionally, so Yafee recommends using email or phone if the website method fails.

Cancel via phone

If you prefer direct contact or encounter problems with online cancellation, call Hers customer service.

1. Prepare your account details before calling.
   • Gather your subscription email address.
   • Have your account number ready (usually in your confirmation emails).
   • Write down your reason for canceling (optional, but helpful for your own records).
2. Call customer support.
   • Use the official Hers phone number: 1-800-368-0038 (this line serves US and international customers).
   • Confirm you are speaking with an authorized Hers representative.
   • Request confirmation of your cancellation via email immediately after the call.
3. Document the call.
   • Note the date, time, and representative's name.
   • Confirm receipt of a cancellation email within 24 hours.

Pro tip: International calls to the US number may incur charges on your phone bill. If this is prohibitively expensive, use email instead (see below).

Cancel via email

Email provides a written record of your cancellation request and is especially useful if you need legal evidence of your cancellation attempt.

1. Draft your cancellation email.
   • Address it to [email protected].
   • Use the subject line: "Subscription Cancellation Request: [Your Email Address]".
   • Include your full name, email address on the account, and subscription start date.
   • Clearly state: "I request immediate cancellation of my Hers subscription effective today."
2. Send with read receipt enabled.
   • Request a return receipt or enable email tracking via your email provider.
   • This creates proof that Hers received your request.
3. Follow up if you do not hear back.
   • Wait 5 business days for a response.
   • If Hers does not confirm cancellation, send a second email marked "Follow-up: Cancellation Request Not Acknowledged".
   • Yafee recommends escalating to the UAE Ministry of Economy if Hers ignores your email after 10 business days.

Pro tip: Email is the strongest cancellation method for legal purposes because you have written proof of your request and timestamp. Screenshot the sent email and the response.

Timeline: when your cancellation takes effect

Understanding your access rights after cancellation prevents unwanted charges and confusion.

If you cancel mid-cycle and your next renewal is within 7 days, contact Hers immediately to confirm that you will not be charged. Yafee recommends verifying this in writing via email to avoid dispute.

Refunds and what you can claim

Hers' standard policy may claim no refunds, but UAE consumer protection law overrides this in specific situations. Yafee explains your options clearly.

Refund scenarios under UAE law

You are entitled to a refund in the following circumstances:

1. You cancel within 14 days of purchase (cooling-off period under Federal Decree-Law No. 33 of 2021).
   • No reason required.
   • Hers must refund within 30 days of your cancellation request.
2. The service was not delivered as described.
   • Medications arrived late, damaged, or incorrect.
   • Consultations were unavailable or of materially lower quality than promised.
3. The service is defective or unusable.
   • The app crashes repeatedly on your device.
   • Prescription errors occur.
4. You are charged after your cancellation takes effect.
   • This is a billing error and must be reversed immediately.

How to request a refund

Send a written refund request to Hers with specific grounds. Email is best because it creates a paper trail.

1. Draft your refund email.
   • Address it to [email protected].
   • Subject line: "Refund Request: [Your Email Address]".
   • State the reason for your refund claim (late delivery, defective service, within 14 days, etc.).
   • Include dates, amounts, and any evidence (screenshots, delivery notifications, etc.).
   • Cite Federal Decree-Law No. 33 of 2021 if claiming cooling-off rights.
2. Specify your refund method.
   • Request a refund to your original payment method (credit card, debit card, or digital wallet).
   • Provide your payment details if Hers asks.
3. Set a 30-day deadline.
   • State: "I expect a refund within 30 days of this request, as required by UAE law."
   • Note the date you send the email.
4. Escalate if Hers does not comply.
   • After 30 days with no refund, file a complaint with the UAE Ministry of Economy Consumer Protection Department.
   • Include all correspondence with Hers and your refund request email.

Your legal position: Under Federal Decree-Law No. 33 of 2021, Hers cannot refuse a refund during your 14-day cooling-off period or if services were not delivered as described. If Hers delays or denies your refund without legal grounds, the UAE Ministry of Economy can compel them to pay.

Pricing and subscription tiers

Understanding what you pay helps you verify that your refund is calculated correctly.

Costs vary based on your location and treatment plan. When claiming a refund, Hers should refund the full amount you paid for the subscription period in question. If you see a partial refund, contact Hers immediately and request an explanation.

After your cancellation: what happens next

Your cancellation is not complete until your access genuinely stops and no further charges appear on your billing statement. Yafee reassures you that most cancellations process smoothly if you follow the steps above.

Monitor your account and statements

After you cancel, take these precautions to confirm the cancellation worked.

1. Check your access to the Hers app or website.
   • Try logging in 24 hours after cancellation.
   • You should see a message confirming that your subscription is inactive or a countdown to your access end date.
   • If you can still access premium features after your billing period ends, contact Hers immediately.
2. Review your payment statements.
   • Check your credit card or bank statement 5-7 days after your next scheduled renewal date.
   • If Hers charged you after cancellation, this is a billing error.
   • Screenshot the charge and contact your bank to dispute it (see "If Hers charged you after cancellation" below).
3. Save all confirmation emails.
   • Keep Hers' cancellation confirmation email in a dedicated folder.
   • Do the same for any refund confirmations.

If Hers charged you after cancellation

This is a common error, and Yafee advises you to act quickly.

1. Contact Hers first.
   • Email [email protected] with the subject line: "Unauthorized charge after cancellation".
   • Attach a screenshot of your billing statement showing the erroneous charge.
   • Include your cancellation confirmation email.
   • Request an immediate refund and ask for written confirmation within 5 business days.
2. If Hers does not respond in 5 days, contact your bank.
   • Call your bank's dispute department.
   • Report the charge as unauthorized since you had canceled your subscription.
   • Provide the bank with your cancellation confirmation and Hers' failure to refund.
   • Your bank can reverse the charge and launch a formal dispute investigation.
3. Escalate to the UAE Ministry of Economy.
   • If both Hers and your bank dispute resolution fail, file a consumer complaint with the UAE Ministry of Economy.
   • Include all correspondence, billing statements, and cancellation confirmations.

Deleting your account (optional but recommended)

Canceling your subscription does not delete your account or personal data. If you want to remove your health information and medical history from Hers' servers, request account deletion separately.

1. Email Hers with a data deletion request.
   • Send to [email protected] with subject line: "Account and personal data deletion request".
   • State: "Under UAE data protection law, I request deletion of my account and all associated personal and health data."
   • Provide your email address and confirm that you have already canceled your subscription.
2. Hers should respond within 30 days (UAE data protection standard).
   • Confirm that your account is deleted and data is destroyed.
   • Screenshot the confirmation for your records.

Common mistakes that delay cancellation

Cancellation is straightforward if you avoid these pitfalls. Yafee has helped thousands of consumers cancel services without unwanted delays or charges.

Deleting the app instead of canceling the subscription

This is the most common mistake. Removing the Hers app from your phone does nothing to stop your subscription or billing. You must cancel through the app store (iOS or Android) or through the Hers website.

Canceling through the Hers app when you subscribed via the app store or google play

Many users cancel in the Hers app itself, believing this stops their payments. It does not. App Store subscriptions must be canceled through Apple; Google Play subscriptions must be canceled through Google Play. The Hers app cancellation button (if it exists) only signals your preference to Hers but does not terminate the billing relationship with Apple or Google.

Not saving your cancellation confirmation

If Hers claims you never canceled and charges you again, you need written proof of your cancellation request. Always screenshot the confirmation page and save the email confirmation from Hers or the app store.

Assuming your subscription is canceled because access stopped

Access may stop mid-cycle, but you may still be charged on your renewal date if you have not properly canceled. Always wait for written cancellation confirmation from Hers or the app store.

Missing the 14-day refund window

If you subscribed more than 14 days ago, your cooling-off right expires. Once it does, Hers can refuse refunds unless you have grounds such as defective service or late delivery. Cancel and claim your refund within 14 days if you want the strongest legal position.

Comparison: Hers versus similar health platforms in the UAE

If you are considering alternatives to Hers, this table compares cancellation policies and features across popular women's health services accessible in the UAE.

Hers' cancellation process is straightforward compared to some competitors, but Yafee emphasizes that all services are bound by the same UAE consumer protection law. You have the same 14-day cooling-off right regardless of the platform.

Contact Hers directly: official channels

If you need immediate support during your cancellation, use these official Hers contact methods.

Summary: your cancellation checklist

Use this checklist to ensure you cancel Hers correctly and protect your consumer rights.

1. Identify where you subscribed (iOS App Store, Google Play, or Hers website).
2. Follow the platform-specific cancellation steps outlined above.
3. Request and save your cancellation confirmation email.
4. Check your account access 24 hours later to confirm cancellation took effect.
5. Monitor your bank statement for 7-10 days after your next scheduled renewal date.
6. If you are charged after cancellation, contact Hers and your bank immediately.
7. If you cancel within 14 days of sign-up, send a refund request email citing Federal Decree-Law No. 33 of 2021.
8. Keep all correspondence for 90 days in case you need to escalate to the UAE Ministry of Economy.
9. If Hers refuses to honor your cancellation or refund, file a formal complaint with the UAE Ministry of Economy Consumer Protection Department.

Final thoughts: your path forward

Canceling Hers is straightforward once you understand the legal framework and the procedural steps. You are not locked into Hers; UAE consumer protection law gives you a 14-day cooling-off period and ongoing rights to refunds if services fail to meet their description. Yafee has helped thousands of consumers cancel digital health subscriptions with confidence, and we provide this guide to ensure you understand your rights and how to exercise them.

If Hers resists your cancellation or refund request, escalate to the UAE Ministry of Economy with your email correspondence and cancellation confirmation. You do not need a lawyer; the law is on your side. Yafee recommends keeping all communications in writing (email or screenshot) so you have proof if a dispute arises.

Ready to cancel? Start with the method that matches where you subscribed, follow the steps above, and save your confirmation. If you encounter resistance, reference the Federal Decree-Law No. 33 of 2021 and contact the UAE Ministry of Economy. Yafee (yafee.com) stands with you every step of the way, ensuring your cancellation is processed and your consumer rights are upheld.