How to cancel Hers and protect your health data in the philippines

What is Hers and how the recurring billing works

Hers is a United States-based telehealth subscription service that delivers women's health and wellness solutions directly to your address. The platform offers skincare treatments, sexual wellness products, mental health consultations, and prescription medications on a recurring monthly or quarterly basis. If you have enrolled, you have committed to automatic renewal billing, not a one-time purchase. Understanding this distinction is critical to avoiding unexpected charges on your payment method.

The subscription model and automatic renewal explained

Hers operates on a continuous billing cycle. Your subscription renews automatically every billing period unless you cancel beforehand. According to Hers' terms of service, you must submit your cancellation request at least two days before your next scheduled renewal date to prevent the upcoming charge. No hidden minimum commitment exists, but your plan will renew indefinitely until you take deliberate action to stop it.

This automatic renewal model is why most cancellation disputes arise. Many users assume they made a single purchase and are startled when a second charge appears on their statement. At Yafee, we have reviewed dozens of cancellation complaints across health and wellness services, and the pattern is consistent: most disagreements stem from misunderstanding renewal dates and cancellation deadlines. Your protection depends on acting within the correct timeframe.

What your Hers subscription fees actually cover

Your Hers charge is not simply for a product. You are paying for ongoing access to medical consultations, personalized treatment plans, prescription fulfilment, and recurring shipments of your selected products. Each plan tier includes different benefits, and costs vary based on your chosen treatment category. Crucially, cancellation is tied to your subscription status, not to your actual product usage. Even if you do not use Hers for months, the renewal charge will process unless you explicitly cancel.

Hers pricing converted to philippine pesos

Hers displays prices in United States dollars on its website and does not show Philippine peso amounts. Using the standard exchange rate of 1 USD = 55 PHP, the table below shows what typical Hers subscription plans cost in your local currency.

These figures reflect current USD to PHP conversion rates. Your bank or payment provider may apply different exchange rates, so expect minor variations on your actual billing statement. If you signed up during a promotional period or discount offer, your renewal price may be higher than your initial charge.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) grants you specific protections when cancelling a subscription service like Hers. Under this law, you have the right to cancel any recurring or continuous service agreement within a reasonable period and without penalty, provided you follow the proper procedure.

Legal protections for subscription cancellation

The Consumer Act requires that Hers disclose cancellation terms clearly and upfront. The company must inform you of the exact cancellation method, the deadline for submitting cancellation requests, and any applicable refund policies before you enrol. If Hers has not provided this information transparently, your cancellation rights are strengthened. Furthermore, if Hers charges you after you have submitted a valid cancellation request, you may dispute the charge as an unauthorised transaction.

Your legal position

You are entitled to cancel Hers without justification or explanation. Hers cannot require you to provide a reason for cancellation, nor can it demand a penalty fee for exiting early. If the company refuses your cancellation or continues billing after you cancel, you may file a complaint with the Department of Trade and Industry (DTI) Consumer Arbitration Unit. The DTI enforces the Consumer Act and has power to compel refunds and award damages if Hers violates your rights. Yafee recommends documenting all cancellation requests and keeping copies of confirmation emails or screenshots for evidence.

Why you should cancel Hers and when

You may wish to cancel Hers for several legitimate reasons: the service no longer meets your health needs, the monthly cost has become unaffordable, you have found an alternative provider, or you simply no longer use the platform. Regardless of your reason, your cancellation right is unconditional under Philippine consumer law.

Signs that cancellation is the right decision

Consider cancelling if you have not accessed your Hers account for over two months, if shipments are accumulating unopened at your address, or if you have switched to a different healthcare provider. Additionally, if you signed up for a promotional rate and your renewal price has increased significantly, cancelling before the price hike takes effect is prudent. At Yafee, we advise reviewing your payment history every month to spot unexpected charges early.

How to cancel Hers: step-by-step procedure

Cancellation of your Hers subscription involves logging into your account, locating the cancellation option, and submitting your request within the required timeframe. Follow these steps precisely to ensure your cancellation is processed and no further charges apply.

Step 1: log into your Hers account and verify your renewal date

1. Open your web browser and go to the Hers website (hers.com).
2. Click the "Login" button in the top right corner of the homepage.
3. Enter your email address and password associated with your Hers account.
4. Once logged in, navigate to "Account Settings" or "Subscription" in the left-hand menu.
5. Locate your current billing information and note your next renewal date. This date is critical: you must cancel at least two days before this date to prevent the next charge.
6. If you are unsure of your renewal date, contact Hers customer support via the chat or email option on the website.

Step 2: access the cancellation menu

1. In the "Subscription" or "Account Settings" section, look for an option labelled "Cancel Subscription," "Manage Subscription," or "Billing Details."
2. Click on this option to open the cancellation interface.
3. Hers may display a list of reasons for cancellation (e.g., "Too expensive," "No longer needed," "Switching providers"). Select the reason that best matches your situation, though this selection does not affect your right to cancel.
4. Some accounts may have a "Pause Subscription" option instead of immediate cancellation. If you wish to stop all charges, choose "Cancel" rather than "Pause."

Step 3: review the cancellation terms and confirm

1. Read the cancellation confirmation message, which will state when your final charge will process and when your access ends.
2. Verify that the cancellation date aligns with your renewal date and that no further charges are listed.
3. Click the "Confirm Cancellation" or "Complete Cancellation" button to finalise the request.
4. Hers should display a confirmation message on screen. Take a screenshot of this message for your records.

Step 4: request and save a cancellation confirmation email

1. After you confirm cancellation, Hers should send you a confirmation email to the address linked to your account within 1 to 24 hours.
2. If you do not receive an email within 24 hours, log back into your account and check your subscription status. It should now display "Cancelled" or "Inactive."
3. If your account still shows as "Active," contact Hers customer support immediately via the website chat or email to request manual cancellation.
4. Save the confirmation email, the screenshot of your on-screen confirmation, and a copy of your final billing statement. These documents prove you cancelled within the required timeframe.

Step 5: verify that no further charges appear

1. After your final charge processes (which should occur on your original renewal date), monitor your credit card or bank statement for 7 to 10 days.
2. If a second charge appears after cancellation, this is a billing error. Document the unauthorised charge and contact Hers immediately with your cancellation confirmation.
3. If Hers refuses to refund the unauthorised charge, contact your bank or credit card issuer and dispute the charge as an unauthorised transaction.

Timeline for cancellation and final charges

Understanding the cancellation timeline is essential to ensuring you do not incur unwanted charges. Hers operates on strict deadlines, and missing the cancellation window by even one day may result in an additional charge.

Refunds and what to expect after cancellation

Your eligibility for a refund depends on when you cancel relative to your billing cycle and whether you have received and used your products.

Refund eligibility under philippine consumer law

The Consumer Act of the Philippines does not automatically entitle you to a full refund simply because you cancel. However, Hers' own refund policy may offer refunds in certain circumstances. Typically, if you cancel before your renewal date and have not received your shipment for that cycle, you may receive a refund or credit. If you have already received and opened products, a refund is unlikely unless the products are defective or damaged.

Consequently, your best strategy is to cancel at least 3 to 5 days before your renewal date. This buffer allows time for your cancellation to process before the final charge is authorised. If a final charge does process, contact Hers within 14 days to request a refund, citing your cancellation confirmation as proof.

How to request a refund

1. Log into your Hers account (if still accessible) and navigate to "Orders" or "Billing History."
2. Locate the final charge that you dispute and note the transaction date and amount.
3. Open the Hers "Contact Us" page and select "Billing" as your issue category.
4. In your message, state that you cancelled your subscription before your renewal date and request a refund of the unauthorised charge. Attach a screenshot of your cancellation confirmation.
5. Hers typically responds within 5 to 10 business days. If they deny your refund without valid reason, escalate the complaint to the Department of Trade and Industry (DTI).

Escalation to the DTI consumer arbitration unit

If Hers refuses to refund a charge you believe is unauthorised, you have the right to file a complaint with the DTI. You do not need a lawyer to do this. Visit the DTI website (dti.gov.ph) or go to your nearest DTI office and request a consumer complaint form. Provide copies of your cancellation confirmation, the disputed charge, and all correspondence with Hers. The DTI will investigate and may order Hers to refund you plus damages. At Yafee, we recommend filing a DTI complaint if Hers does not respond within 14 days.

Common cancellation mistakes to avoid

Most cancellation disputes are preventable. By avoiding these common errors, you protect yourself from unexpected charges and ensure a clean exit from Hers.

Mistake 1: missing the two-day cancellation deadline

The most frequent error is submitting your cancellation request fewer than two days before your renewal date. If your renewal date is 15 July and you cancel on 14 July, your cancellation may not process in time, and you will be charged on 15 July. Yafee advises cancelling at least 4 to 5 days early to provide a safety margin.

Mistake 2: assuming password change or account inactivity stops billing

Simply changing your password or ignoring your Hers account does not cancel your subscription. Your account will continue to renew and charge you until you formally submit a cancellation request through the official cancellation menu. Deleting the Hers app from your phone also does not cancel your subscription.

Mistake 3: requesting cancellation via email without confirmation

Sending a cancellation email to Hers support is less reliable than using the official in-app or website cancellation feature. Email requests can be lost, delayed, or misinterpreted. Always use the website or app cancellation menu and obtain on-screen and email confirmation.

Mistake 4: not monitoring your statement after cancellation

After you cancel, monitor your bank or credit card statement for at least 7 to 10 days. A billing error can occur, and the sooner you spot an unauthorised charge, the sooner you can dispute it. Do not assume that cancellation confirmation means no further charges will ever appear.

Protecting your personal health data after cancellation

When you cancel Hers, you are ending your health and wellness relationship with the company. However, your medical history and personal health information remain in their database unless you request deletion.

Requesting data deletion from Hers

1. After your cancellation is confirmed, send a separate email to Hers' privacy team requesting deletion of your personal health data and medical records.
2. In your email, clearly state your full name, account email, and request that all personal health information be permanently deleted from their systems.
3. Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to request erasure of your personal data held by a company, including health information.
4. Hers must respond to your deletion request within 30 days. Keep a copy of your deletion request and their response.
5. If Hers refuses to delete your data, file a complaint with the National Privacy Commission (NPC) at (npc.gov.ph).

Checklist for a successful Hers cancellation

Use this checklist to ensure you have completed all necessary steps and protected yourself from unexpected charges.

Comparison: cancellation across similar health services

If you are comparing Hers to other telehealth platforms, the table below shows how cancellation terms differ.

Contact information and escalation paths

If you encounter difficulties cancelling Hers, the following contacts and authorities can assist you.

Hers customer support channels

You can reach Hers customer support through the following methods:

• Website chat: Available on hers.com during business hours (typically 9 a.m. to 6 p.m. United States Eastern Time).
• Email support: Send cancellation queries to [email protected] with your account email and the subject line "Subscription Cancellation Request."
• Account settings: Use the in-app or website cancellation menu as described above.

Department of trade and industry (DTI) complaint

If Hers fails to honour your cancellation or refund request, file a complaint with the DTI:

• Visit: dti.gov.ph or your nearest DTI office.
• Bring: Proof of cancellation, screenshots of charges, and all correspondence with Hers.
• Expected resolution time: 30 to 60 days for investigation and ruling.

National privacy commission (NPC) data deletion complaint

If Hers refuses to delete your personal health data, file a complaint with the NPC:

• Visit: npc.gov.ph or email [email protected].
• Provide: Your name, account details, and proof of deletion request.
• Reference: Data Privacy Act of 2012 (Republic Act No. 10173).

Bank or credit card chargeback

If Hers continues charging you after cancellation, contact your bank or credit card issuer and dispute the transaction as unauthorised. Provide your cancellation confirmation as evidence. Most banks will reverse the charge and freeze further transactions from Hers to your account.

Summary and next steps

Cancelling Hers in the Philippines requires clear understanding of automatic renewal mechanics, strict adherence to cancellation deadlines, and documentation of every step. The Consumer Act of the Philippines protects your right to cancel without penalty, and the DTI enforces this protection if Hers refuses to comply.

To summarise your cancellation path: log into your account, verify your renewal date, use the official cancellation menu at least 2 to 3 days before renewal, screenshot and save all confirmations, monitor your statement for unauthorised charges, and request deletion of your health data. If any issues arise, the DTI and your bank are your enforcement partners.

Yafee has helped thousands of consumers cancel recurring health and wellness subscriptions smoothly and securely. By following the steps outlined above and keeping detailed records of your cancellation, you safeguard yourself against unexpected charges and protect your personal health information. If you need additional guidance on your consumer rights or dispute resolution, Yafee remains your trusted resource for contract and subscription law in the Philippines. Take action today to cancel Hers with confidence and reclaim control of your billing.