How to cancel Hims and Hers and stop unwanted charges

What Hims and Hers is and why cancellation matters

Hims and Hers is a U.S.-based telehealth platform that ships prescription medications, compounded treatments, and over-the-counter wellness products directly to your home on a recurring subscription cycle. The service covers everything from hair-loss treatments and sexual wellness to weight-management medications and mental-health prescriptions, all charged monthly until you actively terminate your account.

Convenience is the draw: no office visits, no pharmacy lines, discreet packaging. However, the subscription model also means charges continue automatically unless you cancel before a specific cutoff date, typically 48 hours before your next scheduled shipment. Many customers discover they've been billed for medications they no longer need, received unwanted deliveries because cancellation confirmation took too long, or struggled to verify that their request actually worked. If you're here to end your subscription cleanly and avoid surprise charges, Yafee has prepared a legally grounded, step-by-step guide to protect your money and your rights.

Why people cancel Hims and Hers

Common reasons include medication ineffectiveness, unwanted side effects, finding a cheaper alternative at a local pharmacy, no longer needing the treatment, or simply wanting to reassess your healthcare spending. Whatever your reason, treat cancellation as urgent: billing cycles operate on fixed dates, and even a 24-hour delay can lock you into another month of charges.

Why timing and proof are critical

Hims and Hers uses an automatic renewal model with hard cutoff dates. The company has no financial incentive to make cancellation obvious or frictionless. This is precisely why you must document every cancellation step: screenshot your request, save confirmation numbers, preserve email receipts, and note the exact date and time you initiated the cancellation. Yafee has reviewed hundreds of billing disputes where customers claimed they cancelled but lacked proof, forcing them into months of chargebacks they could have prevented with simple documentation.

Your consumer rights under federal law

Before you cancel, understand the legal framework that protects you if Hims and Hers charges you after you've requested cancellation.

The restore online shoppers confidence act (ROSCA)

The Federal Trade Commission (FTC) enforces ROSCA, the foundational federal law governing negative-option subscriptions (any recurring charge that renews automatically). ROSCA requires that companies obtain your informed, explicit consent before billing you, and more importantly, that companies make cancellation at least as easy as signup. If you subscribed through a mobile app in two taps but can only cancel by phone or email, the company likely violates ROSCA. If Hims and Hers refuses your cancellation request or continues charging after you've submitted one, you have grounds to file a complaint with the FTC at ftc.gov/complaint. Yafee recommends citing ROSCA in any escalation with the company because it shifts the legal burden back onto them to prove they obtained proper consent and offered genuinely simple cancellation.

State-level subscription cancellation laws

Multiple states, including California, New York, Illinois, and Virginia, have enacted their own subscription cancellation statutes that exceed federal requirements. These laws typically mandate that companies allow you to cancel through the same channel you used to enroll, or through a method that is equally simple and accessible. For example, if you enrolled in your Hims and Hers subscription via the mobile app, state law in many jurisdictions requires that you be able to cancel through that same app. If the company forces you to use only phone or email, you have grounds to file a complaint with your state's attorney general office. Yafee advises checking your state's consumer protection website to confirm which rules apply to you.

Your legal position if Hims and Hers charges you after cancellation

You have multiple legal pathways if the company ignores your cancellation request. First, dispute the charge through your credit card company or bank by reporting it as an "unauthorized charge" or "cancelled subscription not honored." Your card issuer is legally required to investigate within 60 to 120 days and can reverse charges in your favor. Second, file a complaint with the Federal Trade Commission, which investigates ROSCA violations and can compel refunds. Third, contact your state attorney general's office, which has authority to enforce state subscription cancellation laws and can pursue the company on your behalf. Fourth, you may have grounds for a small claims lawsuit if the amount exceeds $300 or your state allows larger claims. Yafee recommends starting with your bank (fastest) and the FTC (strongest precedent) simultaneously.

Methods to cancel Hims and Hers

Hims and Hers offers multiple cancellation channels, but not all are equally simple or verifiable; always choose the method that leaves the clearest documentary trail.

Cancel through the Hims and Hers mobile app or website

This is your strongest option because it creates an in-app record that Yafee recommends documenting with a screenshot immediately after confirming the cancellation. Log into your account, navigate to the "Subscriptions" or "My Medications" section, select the subscription you want to cancel, and tap or click the "Cancel Subscription" button. The system should display a confirmation page or send a confirmation email. Screenshot this confirmation, including the date, time, and confirmation number if provided. Do not rely on this email alone; log back into your account 24 hours later to verify that the subscription status now shows "Cancelled" rather than "Active." If it still shows active, contact customer support immediately with your screenshot as proof of your cancellation request.

Cancel by phone or email

If the app or website cancellation fails or is unavailable, contact Hims and Hers support by phone or email. Phone support is typically faster, but email creates a permanent written record. When you call, request a confirmation number and email address it to yourself. When you email, use a subject line like "Cancellation Request for Account [Your Account Number]" and include the date you want the cancellation to take effect. Keep the email in your sent folder and save any reply. Note that support representatives may attempt to convince you to pause rather than cancel (pause means your data stays active and charges resume after 30 to 90 days). If you genuinely want to cancel, use the word "cancel" explicitly and repeat it: "I request that my subscription be cancelled, not paused, effective immediately." Yafee emphasizes that the distinction between "pause" and "cancel" can cost you hundreds of dollars in unwanted charges.

Timing your cancellation to avoid the next charge

Hims and Hers bills on a fixed date each month (e.g., the 15th) and requires cancellation at least 48 hours before that date. If your next billing date is September 15 and today is September 13 at 2 p.m., you have missed the cutoff for September. You will be charged on September 15, and your cancellation will take effect before the October 15 charge. Plan your cancellation to avoid an unwanted final payment by calculating backward from your billing date. If you cannot find your billing date on your account dashboard, contact support and ask specifically: "When is my next automatic charge date?" Write down the answer and cancel at least 3 days before (to allow for processing delays).

Step-by-step cancellation process

Follow this numbered procedure to cancel your Hims and Hers subscription with maximum clarity and documentation.

1. Log into your account on the Hims and Hers website or app.
   • Use the same email and password you enrolled with.
   • If you've forgotten your password, reset it before attempting cancellation.
2. Navigate to your Subscriptions section.
   • On the website, this typically appears in your account dashboard or under "My Medications."
   • On the mobile app, swipe to "Account" or "Profile," then select "Subscriptions."
   • If you cannot locate this section, contact support.
3. Select the specific subscription you wish to cancel.
   • If you have multiple prescriptions, you can cancel individual medications or cancel your entire Hims and Hers account.
   • Clarify whether you want to pause (charges resume after 30 to 90 days) or cancel (permanent termination).
4. Click or tap "Cancel Subscription" and confirm your choice.
   • The system may display a retention offer or warning. Read it, but do not allow it to deter you if you have decided to cancel.
   • Select the reason for cancellation (optional, but helps the company understand service gaps).
5. Screenshot the confirmation page and save the confirmation number.
   • The confirmation should include the date, time, subscription ID, and status "Cancelled."
   • Email this screenshot to yourself and save it to your phone or cloud storage.
6. Wait for a confirmation email from Hims and Hers.
   • This typically arrives within minutes but may take up to 24 hours.
   • If no email arrives within 24 hours, log back into your account and verify the subscription status shows "Cancelled."
7. Verify your next billing date will not occur.
   • Check your account dashboard again after 2 to 3 business days.
   • Confirm that no charge appears on your credit card or bank account.
   • If you are still charged after cancellation, proceed to the refund section below.

Common mistakes to avoid during cancellation

Cancellation is straightforward, but small errors can result in missed deadlines and unexpected charges. Stay alert to these pitfalls.

Confusing pause with cancellation

Hims and Hers may offer to "pause" your subscription instead of cancelling it. Pause is a temporary hold, usually 30 to 90 days, after which your subscription and charges automatically resume. If you do not intend to use the service again, choose cancellation. Use clear language: say "I want to cancel my subscription" rather than "I want to stop it for now." If support offers you a pause, politely decline and reiterate your cancellation request. Yafee recommends documenting this exchange by email so you have proof of your explicit cancellation intent.

Missing the 48-hour cutoff

The most common and costly mistake is cancelling less than 48 hours before your next billing date. If your next charge is scheduled for September 15 at 11:59 p.m. and you cancel on September 15 at 1 p.m., you will almost certainly be charged. Calculate your billing date carefully, subtract 3 days to account for processing delays, and cancel on that date or earlier. Screenshot your account showing the next billing date before you cancel, so you have proof if there is a dispute later.

Cancelling in the app but not confirming by email

In-app cancellations are fast, but if the app later malfunctions or your account is flagged for review, you may lack a written record. Always request a confirmation email after cancelling in the app. If no email arrives within 24 hours, cancel again via email directly to support. Redundant cancellation requests are not a problem; they create a stronger paper trail.

Assuming a cancellation request email counts as cancellation

Sending an email to support does not guarantee your cancellation is processed. Support staff receive hundreds of emails daily, and yours may be overlooked or misdirected. Always follow up within 48 hours with a phone call to confirm receipt and processing. When you call, provide your email send time and request a confirmation number. Ask the support agent to read back your cancellation request to you word-for-word to ensure there is no misunderstanding.

Refund rights and chargeback procedures

If Hims and Hers charges you after you have cancelled, you have legal remedies to recover your money.

Initiating a chargeback with your bank or credit card

Contact your credit card company or bank within 60 days of the unwanted charge. Report it as a "cancelled subscription not honored" or "unauthorized charge." Your card issuer is legally required to initiate an investigation and can reverse the charge within 60 to 120 days. Provide your cancellation screenshot, confirmation email, and account statements showing the dates of your cancellation request and the unwanted charge. The card issuer will contact Hims and Hers to request proof that you authorized the charge; if Hims and Hers cannot provide that proof, the chargeback succeeds and your money is refunded. Yafee advises initiating a chargeback immediately after discovering the unwanted charge, as delays reduce the likelihood of success.

Requesting a refund directly from Hims and Hers

Before pursuing a chargeback, contact Hims and Hers customer support with your cancellation proof and request a one-time refund for the erroneous charge. Many support teams will issue a refund immediately if you provide clear documentation. Send a polite but firm email: "My subscription was cancelled on [date] with confirmation number [number]. I was charged on [date] despite my cancellation request. Please refund this charge immediately." Provide your screenshot and confirmation email. If support refuses or ignores your request after 5 business days, escalate to the chargeback process.

Filing an FTC complaint for ROSCA violations

If Hims and Hers continues charging you after multiple cancellation requests, file a complaint with the Federal Trade Commission at ftc.gov/complaint. The FTC investigates negative-option billing violations and can compel the company to refund all affected consumers. Include your cancellation screenshots, confirmation emails, account statements, and a summary of all charges after your cancellation request. The FTC investigates at no cost to you and does not guarantee individual recovery, but your complaint becomes part of a pattern that may trigger an enforcement action against the company. Additionally, your complaint helps protect future consumers.

What happens after you cancel

Cancellation does not end instantaneously; several steps must occur to fully sever the relationship and ensure no future charges.

Your final delivery and account status

If you cancelled after the 48-hour cutoff, your final shipment will arrive on schedule. You may refuse delivery (mark the package "Return to Sender") or accept it and request a refund for the medication you do not use. For medications, Hims and Hers does not accept returns, but your cancellation confirmation shows you did not authorize this final charge, which strengthens your chargeback case. After your cancellation takes effect, your account will remain open but inactive; you will not be charged and no further shipments will arrive.

Preserving your cancellation proof

Save all cancellation-related documents indefinitely. Store screenshots, confirmation emails, and account statements in a folder on your computer or cloud drive. If the company attempts to charge you again months or years later, you will have proof that you cancelled. Yafee recommends organizing these documents by service (Hims and Hers) and date, so they are easy to find if you need to file a chargeback or complaint.

Monitoring your credit card and bank account

For three billing cycles after your cancellation, monitor your credit card and bank statements weekly. Watch for any charges labeled "Hims," "Hers," "Telemedicine," or similar terms. If you see an unexpected charge, dispute it immediately via chargeback or contact support with your cancellation proof. Many erroneous recharges occur due to system glitches; the faster you report them, the faster you are refunded.

Pricing and subscription comparison

Understanding Hims and Hers subscription costs helps you evaluate whether cancellation is the right choice or whether a pause or price adjustment might suit you better.

If cost is your primary reason for cancellation, contact support and ask whether a lower-cost generic alternative is available for your medication. Many Hims and Hers medications are available in generic form at a fraction of the brand-name price. If price adjustment is possible, you may want to pause cancellation and try the lower-cost option first.

Common reasons to keep or cancel your subscription

Before you commit to cancellation, weigh the benefits you've received against your reasons for leaving.

If you are uncertain, consider pausing rather than cancelling. A pause (typically 30 to 90 days) gives you time to reassess without losing your treatment history or paying to restart.

Checklists and next steps

Use this checklist to ensure you cancel successfully and maintain clear documentation throughout the process.

• Identify your next billing date by logging into your account or contacting support.
• Calculate the 48-hour cutoff date and plan your cancellation 3 days before that date.
• Choose your cancellation method (app, website, or email/phone) and confirm it aligns with how you enrolled.
• Cancel your subscription and immediately screenshot the confirmation page, including the date, time, and confirmation number.
• Save the confirmation email to your sent folder and archive any support response.
• Log back into your account after 24 hours to verify the subscription status shows "Cancelled."
• Monitor your bank and credit card for charges in the week following your cancellation and for two more billing cycles thereafter.
• If you are charged despite cancellation, initiate a chargeback with your bank within 60 days and file an FTC complaint at ftc.gov/complaint.
• Store all cancellation documents in a labeled folder for future reference.
• If you change your mind, you can re-enroll through the Hims and Hers app or website at any time.

Why yafee helps consumers navigate subscription cancellation

Subscription services like Hims and Hers operate on negative-option billing, which is legal but heavily regulated by the Federal Trade Commission and state consumer protection agencies. The terms of these agreements often favor the company: automatic renewals, broad consent language, and inconvenient cancellation methods are standard. Consumers frequently miss cancellation deadlines, lose documentation, or encounter support staff trained to retain rather than release customers.

Yafee specializes in translating consumer law into practical, step-by-step procedures that protect your money and your rights. Our guides break down ROSCA, state subscription laws, chargeback rights, and FTC complaint procedures in plain language. We emphasize documentation, timing, and legal leverage because these factors determine whether you recover erroneous charges or lose them to a company's billing system. Yafee has helped thousands of consumers cancel subscriptions cleanly, avoid surprise charges, and recover refunds through chargebacks and regulatory complaints. If you have questions about your cancellation after reading this guide, Yafee recommends contacting your state attorney general's office or the Federal Trade Commission, both of which offer free consumer protection resources and can pursue enforcement action on your behalf at no cost to you.

Contact information and escalation

If your cancellation is ignored or disputed, escalate through these official channels.

Hims and Hers customer support

Phone: (415) 829-4433 (Monday to Friday, 6 a.m. to 6 p.m. PT)
Email: [email protected] or [email protected] (response typically within 24 to 48 hours)
Online chat: Available through the Hims and Hers website and app during business hours

Federal trade commission

Website: ftc.gov/complaint
File a ROSCA complaint online for negative-option billing violations. The FTC investigates at no cost to you.

Your state attorney general

Visit your state's official website (search "[Your State] Attorney General Consumer Protection") to file a complaint about subscription billing violations. Most states prioritize subscription and telehealth disputes.

Your bank or credit card company

Call the customer service number on the back of your card or log into your online banking portal to initiate a chargeback for unauthorized or cancelled-subscription charges. This is often the fastest route to a refund.

Cancelling your Hims and Hers subscription does not have to be complicated, frustrating, or risky. Armed with the legal framework under ROSCA and state subscription cancellation laws, a clear understanding of your rights, and a documented cancellation procedure, you can end your subscription confidently and protect yourself from erroneous charges. Yafee has walked thousands of consumers through this process with success. Follow the steps above, keep your documentation, and escalate immediately if the company continues billing you after cancellation. Your money is yours, and the law is on your side.