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Frequently asked questions
Cancel Reface AI: The Right Way
How to cancel Reface AI and stop recurring charges
What is Reface AI and why you might want to cancel
Reface AI is a mobile-first visual editor powered by artificial intelligence that enables you to swap faces in photos and videos, create AI avatars, and generate professional headshots in minutes. The platform is operated by NEOCORTEXT, INC., and distributed through the iOS App Store and Google Play Store. You download the app, explore free features, and unlock premium capabilities through automatic renewal subscriptions that charge your payment method on a recurring schedule unless you take action to cancel.
Most users install Reface AI to experiment with a specific creative feature-face-swapping, avatar generation, or photo enhancement-then discover that advanced features require a paid subscription tier. The service offers weekly, monthly, and annual plans that renew automatically on a fixed schedule. If you enrolled in a trial period, promotional offer, or short-term plan, you must cancel before your next billing cycle to avoid an automatic charge.
Why cancellation matters and why timing is critical
Reface AI operates under automatic renewal. Your subscription will not expire on its own; the service will charge you automatically when your current plan period ends. If you do not actively cancel, you will be billed repeatedly. Consumer complaints consistently document unexpected weekly charges, obscured cancellation options, and continued billing after cancellation attempts. Taking action before your next billing date prevents unwanted charges and creates documented evidence of your cancellation request.
Your state and federal law protect you. Under the Restore Online Shoppers Confidence Act (ROSCA), 15 U.S.C. § 7704, and complementary state-level consumer protection statutes, the company must offer cancellation that is "simple and straightforward." If Reface AI made cancellation difficult or failed to honor your cancellation request, you retain the right to dispute the charge with your payment provider or file a complaint with the Federal Trade Commission. Yafee provides the exact procedural steps, timing requirements, and documentation needed to cancel with confidence and protect your account.
Subscription plans and pricing at a glance
Reface AI offers multiple recurring subscription tiers with pricing that varies by region, app store, and platform.
| Plan type | Typical US price | Renewal cycle | Best for |
|---|---|---|---|
| Weekly | $3.99 | Every 7 days | Testing before long-term commitment |
| Monthly | $12.99 | Every 30 days | Most common choice |
| Annual | $24.99 to $59.99 | Every 12 months | Regular users seeking lower per-month cost |
| Trial period | Free or discounted | 3 to 7 days (auto-converts to paid) | New users; auto-converts unless cancelled immediately |
Important: Prices shown are representative examples and may differ based on your app store, geographic region, and local currency. Check your app store listing and your most recent receipt to confirm your exact plan and charges. These reference prices help you identify whether a charge matches your subscription tier and what to expect before your renewal date.
Locating your plan details and billing history
Before you cancel, gather proof of your subscription plan, charges, and renewal schedule. Open the app store you used-either the Apple App Store or Google Play Store-and navigate to your account settings and subscription management section. Locate your purchase history or active subscriptions tied to your payment method. Take screenshots or detailed notes of your plan name, price, renewal date, creation date, and most recent renewal date. This documentation is essential if you later need to dispute a charge with your payment processor or escalate a complaint to your state's attorney general.
Your consumer rights and what the law requires
Federal and state consumer protection laws establish your baseline rights when dealing with automatic renewal subscriptions.
Legal framework: ROSCA and state protections
The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission, requires that companies offering automatic renewal subscriptions must: present the material terms of the subscription clearly before charging you; obtain your express informed consent to the automatic renewal; provide a simple mechanism to cancel that is accessible and requires no more effort than it took to sign up; and honor cancellation requests without delay. Additionally, state consumer protection laws-including the Uniform Deceptive Trade Practices Act adopted by most states-prohibit unfair or deceptive practices in billing and require straightforward cancellation paths.
Your legal position
You have the right to cancel your Reface AI subscription at any time without penalty. The company must provide you with a cancellation confirmation. If Reface AI charged you after you submitted a valid cancellation request, you may dispute that charge with your payment processor (your credit card issuer, bank, or Apple/Google account holder). You may also file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or with your state's attorney general office. If you paid by credit card, you have the right to request a chargeback within your card issuer's dispute window (typically 60 to 120 days).
How to cancel Reface AI on iOS
If you subscribed to Reface AI through the Apple App Store, you must cancel your subscription using your Apple ID account settings, not through the app itself.
Step 1: open the settings app on your iPhone or iPad
- Locate and tap the Settings app (gray icon with white gears) on your home screen.
- Scroll down and tap your name or Apple ID profile banner at the top of the Settings menu.
Step 2: navigate to subscriptions
- Tap Subscriptions (you may see "Media & Purchases" on older iOS versions; if so, tap that first, then Subscriptions).
- Examine the list of all active and expired subscriptions tied to your Apple ID.
Step 3: select Reface AI and confirm cancellation
- Locate Reface AI in the subscriptions list and tap it.
- Tap Cancel Subscription or Edit Subscription, depending on your iOS version.
- Confirm that you want to cancel. You will be asked if you want to continue or confirm the cancellation; select the option to cancel immediately or at the end of your current billing cycle (if applicable).
- Wait for the confirmation screen showing "Subscription Cancelled" or a message indicating the end date of your access.
Step 4: save your cancellation confirmation
- Take a screenshot of the cancellation confirmation screen showing the cancellation date and Reface AI subscription details.
- Verify that you receive an email confirmation from Apple confirming the cancellation to the email address linked to your Apple ID.
How to cancel Reface AI on android
If you subscribed through Google Play, you must manage your subscription through the Google Play Store app or website, not within the Reface AI app itself.
Step 1: open the google play store app
- Launch the Google Play Store app on your Android device (white shopping bag icon on a colorful background).
- Tap your profile icon in the top right corner of the screen.
Step 2: access your subscriptions
- Tap Payments and subscriptions or Subscriptions (wording varies by device and Play Store version).
- Tap Manage subscriptions to view all active and paused subscriptions.
Step 3: find and cancel Reface AI
- Scroll through your subscriptions list and select Reface AI when you find it.
- Tap Cancel subscription.
- Follow the prompts to confirm your cancellation reason (optional) and finalize the cancellation.
- Confirm that you see a message stating the subscription is cancelled and your access will end on a specific date.
Step 4: document your cancellation
- Take a screenshot of the cancellation confirmation showing the end date of your Reface AI subscription.
- Check your email for a cancellation confirmation from Google Play.
How to cancel Reface AI via email or postal mail
If you cannot cancel through your app store or require additional confirmation, you may submit a cancellation request directly to NEOCORTEXT, INC., the company operating Reface AI.
Step 1: prepare your cancellation email
- Open your email client and create a new message.
- Compose a clear, concise cancellation request. Include the following information:
- Your full name as it appears on your Reface AI account
- The email address associated with your Reface AI subscription
- Your Apple ID or Google Play account email (whichever platform you subscribed through)
- The date you joined or most recently renewed your subscription
- Your request to immediately cancel your subscription and stop all future charges
- A request for written confirmation of cancellation
Step 2: send to the official support address
- Send your email to the support address listed in the Reface AI app or on their Terms of Use page. The company's address on file is NEOCORTEXT, INC., 651 N. Broad Street, Suite 201, Middletown, DE 19709, USA.
- Use a method that provides delivery confirmation, such as read receipt or certified mail.
Step 3: keep records and follow up
- Save a copy of your cancellation email and any confirmation response you receive.
- If you do not receive a response within 5 business days, send a follow-up email or consider filing a complaint with the Federal Trade Commission if you are charged again.
Alternative: send via postal mail
- Write your cancellation request on paper, including the same information listed above.
- Address the envelope to: NEOCORTEXT, INC., 651 N. Broad Street, Suite 201, Middletown, DE 19709, USA.
- Mail your request via certified mail with return receipt requested to create proof of delivery.
- Keep the postal receipt and return receipt as evidence of your cancellation attempt.
What happens after you cancel
Cancellation does not occur instantly; understanding the timeline protects you from unexpected charges.
Immediate effects and access to premium features
When you cancel your subscription, your access to premium Reface AI features ends at the conclusion of your current billing cycle. If you paid for a monthly plan on the 15th of the month, your premium access will be available until the 15th of the next month, after which you will be downgraded to free-tier features only. You do not receive a refund for the remaining portion of your current billing cycle unless you cancel during a trial period (which may be eligible for a full refund within specific timeframes). Reinstalling the app does not restore premium features; the subscription status is tied to your Apple ID or Google Play account, not your device.
Monitoring your account for continued charges
After you submit a cancellation request, monitor your payment method for 1 to 2 billing cycles to confirm no further charges appear. Set a phone reminder for your original renewal date to verify that no charge was processed. If a charge appears after you cancelled, contact your payment provider immediately and reference your cancellation confirmation as evidence. Yafee recommends checking your app store subscription settings monthly for the first three months after cancellation, as some users report subscriptions reactivating without authorization.
Refund eligibility and disputes
Refund policies for Reface AI differ based on your subscription type and the reason for cancellation.
Trial period refunds
If you enrolled in a free or discounted trial period and cancelled before the trial expired, you are not entitled to a refund under most circumstances. However, if the company charged you during a period when you believed your trial was still active, you may dispute that specific charge with your payment provider. Apple App Store and Google Play Store policies allow you to request a refund for trial-to-paid conversions within 14 to 15 days of the charge if you did not explicitly consent to the upgrade.
Disputing charges with your payment provider
- If Reface AI charged you after you cancelled, contact your credit card issuer, bank, or Apple/Google account support immediately.
- Provide your cancellation confirmation screenshot and any email confirmation as evidence.
- File a formal dispute or chargeback request. Most payment processors grant provisional credit within 10 business days while they investigate.
- The merchant (NEOCORTEXT, INC.) will have an opportunity to respond; your cancellation proof should outweigh any claim they submit.
Escalation to the federal trade commission
If your payment provider denies your refund dispute and Reface AI refuses to respond to your cancellation request, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC investigates violations of ROSCA and other consumer protection laws. Document your cancellation attempt, the charge that appeared afterward, and any unanswered communications from the company. The FTC may recover funds on your behalf if it determines the company violated the law.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward if you follow the correct path; most failed cancellations result from a single preventable error. Do not assume that deleting the Reface AI app cancels your subscription-it does not. The app and the subscription are separate entities managed by your app store account, not the app itself. Similarly, changing your payment method or password does not cancel the subscription; the company will attempt to charge a new payment method on file. Take these steps to avoid costly delays.
Mistake 1: cancelling within the app instead of through your app store
The Reface AI app itself does not provide a subscription cancellation option. Any "Cancel" button or "Manage Plan" option within the app redirects you to your app store. If you attempt to cancel through the app's settings or help menu without being redirected to Apple or Google, you have not cancelled your subscription. Always navigate directly to your Apple or Google account settings as described in the steps above.
Mistake 2: assuming a cancellation request to customer service is final
Emailing or messaging Reface AI support requesting a cancellation does not automatically cancel your subscription in your app store account. Customer service may acknowledge your request, but your app store subscription will remain active unless you or they simultaneously cancel it through the official app store mechanism. Always cancel through your app store first, then send a follow-up email requesting written confirmation. This dual action ensures cancellation and creates a paper trail if disputes arise later.
Mistake 3: failing to save cancellation confirmation
Screenshot your cancellation confirmation from Apple or Google immediately. Do not rely on memory or email notifications alone. If you are charged after cancellation, you will need to produce that screenshot to your payment processor or the Federal Trade Commission as proof. Confirmation emails can be delayed or lost; a screenshot taken at the moment of cancellation is irrefutable evidence.
Mistake 4: not checking for reactivation
Some users report that Reface AI subscriptions have reactivated weeks or months after cancellation without explicit authorization. This may occur if a failed payment was retried and succeeded, or if a system error restored the subscription. Check your app store subscription settings once per month for the first three months after cancellation. If you see Reface AI listed as active again, report it immediately to your payment provider as unauthorized billing.
Comparing cancellation methods
Each cancellation route has distinct advantages and legal implications.
| Cancellation method | Fastest processing time | Proof of cancellation | Best choice if... |
|---|---|---|---|
| Apple or Google app store settings | Immediate (within minutes) | Screenshot of confirmation screen | You subscribed through your app store (first choice) |
| Email to Reface AI support | 3 to 5 business days | Email confirmation from company | You want written company acknowledgment or cannot access app store settings |
| Postal mail to NEOCORTEXT address | 5 to 10 business days | Return receipt from certified mail | You require official documentation or dispute resolution is likely |
| Payment processor dispute / chargeback | 10 to 30 days (investigation period) | Dispute case number from payment provider | Reface AI ignored your cancellation or charged you after you cancelled |
| Federal Trade Commission complaint | 30 to 90 days (if investigation opens) | FTC complaint number and record | Payment processor denied your dispute and you want regulatory enforcement |
After cancellation: what to do next
Cancellation is not the end of your responsibility; ongoing monitoring prevents surprise charges. For the first month after cancellation, set a calendar reminder for your original renewal date. On that date, open your app store account and verify that no charge appears and that Reface AI no longer appears in your active subscriptions list. If a charge does appear, contact your payment provider within 24 hours and reference your cancellation confirmation. Yafee has helped thousands of consumers avoid unwanted post-cancellation charges by monitoring their accounts systematically and escalating disputes immediately when unauthorized charges occur.
Contact information for Reface AI and regulatory bodies
If you need to escalate your cancellation request or dispute a charge, use these official channels.
Reface AI company address
NEOCORTEXT, INC.
651 N. Broad Street
Suite 201
Middletown, DE 19709
USA
New Castle County, Delaware
Federal trade commission (consumer complaints and ROSCA violations)
File a complaint at reportfraud.ftc.gov or contact:
Federal Trade Commission
Bureau of Consumer Protection
600 Pennsylvania Avenue, NW
Washington, DC 20580
Telephone: 1-877-438-4338
Your state attorney general (automatic renewal disputes)
Every state's attorney general office enforces state-level consumer protection laws related to automatic renewals. Visit your state's official website and search for "consumer protection" or "attorney general complaints" to file a complaint specific to unauthorized billing. Yafee recommends filing with your state first, as state attorneys general often achieve faster resolutions than federal agencies.
Your payment provider's dispute department
If you paid by credit card, debit card, or through Apple/Google, contact your card issuer or payment processor directly using the phone number on your statement or account. You have the legal right to dispute unauthorized charges within your provider's stated timeframe (typically 60 to 120 days for credit cards).
Final summary and next steps
Cancelling Reface AI requires a deliberate series of actions, not a single button click. If you subscribed through the Apple App Store, cancel through your Apple ID settings by navigating to Subscriptions and selecting Reface AI to Cancel Subscription. If you subscribed through Google Play, use the Google Play Store app to access Manage subscriptions, select Reface AI, and tap Cancel subscription. For additional confirmation or if app store cancellation fails, email a detailed cancellation request to the company's support address or send a certified letter to NEOCORTEXT, INC., 651 N. Broad Street, Suite 201, Middletown, DE 19709, USA. Save all cancellation confirmations, monitor your payment method for 60 days, and report any unauthorized charges to your payment provider immediately. If the company refuses to honour your cancellation, file a chargeback through your payment processor or escalate to the Federal Trade Commission. Yafee offers detailed, legally grounded guidance on subscription cancellation and consumer rights; visit yafee.com to explore more resources on protecting yourself from unwanted recurring charges. Your consumer rights are enforceable under ROSCA and state law-take action now, document everything, and do not pay for services you no longer use.
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