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Cancel Vivavideo: Step-by-Step Guide
How to cancel VivaVideo in singapore and recover your subscription fees
What you need to know about VivaVideo
VivaVideo is a freemium video editing application developed by QuVideo Inc., headquartered in Hangzhou, China. The platform delivers templates, effects, music libraries, and editing tools designed for casual creators and social media content producers. You access VivaVideo across iOS, Android, and web browsers, with each platform maintaining its own independent billing system managed by Apple App Store, Google Play Store, or VivaVideo's own payment gateway. The service operates on a freemium model offering basic editing features free of charge, alongside optional VIP subscriptions, one-time feature purchases, and premium packs for watermark removal and ad elimination.
Understanding your subscription structure matters before cancellation, because subscriptions purchased on one platform cannot be cancelled through another. At Yafee, we guide thousands of Singapore consumers through platform-specific cancellation procedures, ensuring you locate your subscription in the exact place you signed up.
How VivaVideo's billing system works across platforms
Your VivaVideo subscription exists on one of three independent platforms. If you installed VivaVideo through Apple's App Store on your iPhone or iPad, Apple's billing system controls your charges and renewal. If you downloaded it from Google Play on Android, Google manages your subscription lifecycle. If you purchased directly from VivaVideo's website, their internal payment processor handles your account. This platform separation is critical: you must cancel where you originally subscribed, or your cancellation request will be routed incorrectly and ignored.
Distinguishing free features from paid upgrades
VivaVideo provides free video editing with restricted templates and watermarked video exports. Paid offerings include monthly VIP membership, annual VIP membership, individual premium feature packs, and standalone watermark removal. At Yafee, we recommend auditing your actual usage frequency before deciding whether these upgrades align with your video creation habits.
Your consumer rights and legal protections in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your fundamental rights during subscription cancellation, and understanding these protections strengthens your negotiating position if VivaVideo resists your request.
What singapore law says about subscription cancellation
The Consumer Protection (Fair Trading) Act grants you the right to cancel a subscription within a reasonable timeframe and mandates that cancellation methods must be as straightforward as subscription itself. This principle is known as "ease of cancellation parity." If you subscribed to VivaVideo with two taps on your phone, the law requires that cancellation must not demand multiple phone calls, live chat sessions, or lengthy email correspondence. Furthermore, the act prohibits fraudulent charges, duplicate billing, and continued charging after you have submitted a valid cancellation request.
If VivaVideo charges you without explicit prior consent, bills you repeatedly for a single subscription, or fails to stop charging after cancellation, the law recognises these as unfair contract practices. You retain the right to pursue refunds through the Consumers Association of Singapore (CASE) or your payment provider's dispute resolution process. Yafee advises maintaining detailed records: screenshots of all charges, subscription confirmation emails, and bank statements showing disputed transactions strengthen your legal position significantly.
Your legal position when cancelling
You hold these specific rights under Singapore law: (1) the right to cancel without penalties if cancellation is requested within the initial contract term; (2) the right to receive clear, accessible cancellation instructions; (3) the right to a refund if the service was not delivered as promised; (4) the right to dispute duplicate or unauthorised charges through CASE or your bank; and (5) the right to escalate complaints to CASE at 6100 0315 if VivaVideo fails to respond within 14 days.
When and how to escalate with CASE
If VivaVideo ignores your cancellation request, refuses to process a legitimate refund for duplicate charges, or continues billing after you have cancelled, contact the Consumers Association of Singapore (CASE) immediately. Provide CASE with every email exchange with VivaVideo, cancellation confirmations (or lack thereof), and bank statements documenting the disputed charges. CASE can mediate disputes, apply regulatory pressure, and, if necessary, refer your case to the Consumers Association of Singapore for formal investigation. This escalation path often resolves disputes that individual consumers cannot address alone.
How to cancel VivaVideo on iOS (Apple app store)
If you subscribed through Apple's App Store, you must cancel through Apple's subscription management system, not through VivaVideo's app or website.
Step one: access your apple account settings
Open the Settings app on your iPhone or iPad. Tap your name at the top of the screen, then select "Subscriptions." This takes you to a list of all active subscriptions managed by Apple.
Step two: locate and select VivaVideo
Scroll through your subscriptions list until you find VivaVideo. Tap it to open the subscription details page, which displays your next renewal date and the amount you will be charged.
Step three: initiate cancellation
Tap the "Cancel Subscription" button. Apple will display a confirmation screen explaining when your access ends (typically at the next renewal date, not immediately). Confirm your cancellation choice. You will receive an email confirmation from Apple listing the cancellation details.
Step four: verify cancellation and save confirmation
Return to Settings > Subscriptions and confirm that VivaVideo no longer appears in your active subscriptions. If it does, repeat the cancellation steps immediately. Save or screenshot the confirmation email from Apple for your records, as this serves as proof of cancellation if VivaVideo continues charging you.
How to cancel VivaVideo on android (Google play)
Android users must cancel through Google Play Store's subscription management system, not within the VivaVideo app itself.
Step one: open google play and access subscriptions
Open the Google Play Store app on your Android device. Tap your profile icon in the upper right corner, then select "Payments and subscriptions" followed by "Subscriptions."
Step two: find VivaVideo in your active subscriptions
Your active subscriptions appear on this screen. Locate VivaVideo and tap on it to view your billing cycle, renewal date, and current payment method.
Step three: cancel the subscription
Tap "Cancel subscription" on the VivaVideo subscription page. Google Play will ask you to confirm the cancellation and may offer a reason-selection menu. Select your reason (you can choose "no longer needed" or a similar option) and tap "Cancel subscription" again to confirm.
Step four: confirm cancellation and document
Return to your subscriptions list and verify that VivaVideo is no longer listed as active. Google sends a cancellation confirmation email to the account holder. Retain this email as proof of cancellation in case VivaVideo bills you after the cancellation date.
How to cancel VivaVideo on the web
If you subscribed directly through VivaVideo's website or web platform, you must cancel through your VivaVideo account dashboard.
Step one: log into your VivaVideo account
Visit VivaVideo's web platform and log in using your registered email address and password. If you have forgotten your password, use the "Forgot Password" link to reset it via email.
Step two: navigate to account or subscription settings
Once logged in, locate the account menu (often a profile icon or "Account" link in the top navigation). Select "Settings" or "Billing" to access your subscription information.
Step three: identify your active subscription
Your current subscription plan and next renewal date appear on this page. Note the next renewal date so you understand when charges will stop after cancellation.
Step four: select cancel subscription
Locate the "Cancel Subscription" or "Manage Subscription" button and click it. VivaVideo may present a cancellation survey asking why you are leaving; you can complete this or skip it. Confirm your cancellation request when prompted.
Step five: retrieve and save your cancellation confirmation
VivaVideo should display a confirmation message on-screen and send a confirmation email to your registered address. Save or screenshot both pieces of evidence immediately. If you do not receive an email within two hours, contact VivaVideo support with screenshots showing your cancellation attempt.
Understanding refunds and billing after cancellation
Refund eligibility depends on your subscription type, how recently you paid, and whether VivaVideo failed to deliver services as promised.
Refund eligibility for monthly subscriptions
Most mobile app subscription policies (both Apple and Google) do not offer automatic refunds for cancelled subscriptions, as you retain access until the next renewal date. However, if you cancelled within a few days of subscribing (typically 14 to 30 days depending on your platform), Apple and Google both allow a one-time refund request. At Yafee, we recommend submitting a refund request immediately if you believe you subscribed in error or were charged without consent.
Refund eligibility for annual subscriptions
Annual subscriptions carry different refund policies. If VivaVideo charged you for a full year and you cancel within 14 days of the charge date, you may qualify for a partial refund. Check your payment provider's refund policy: Apple's App Store and Google Play allow refund requests for subscriptions within 48 hours of the first charge, though they may deny requests made beyond this window. For web-based subscriptions, contact VivaVideo support directly to inquire about pro-rata refunds if you cancel mid-year.
How to request a refund if automatic refund does not process
If your cancellation did not generate an automatic refund and you believe you qualify, contact your payment provider (Apple, Google, or your credit card issuer) and request a refund for the VivaVideo charge. Provide them with your cancellation confirmation email and explain that the service did not meet your expectations or that you cancelled within the refund window. Your bank or platform will investigate and, if your claim is valid, reverse the charge. Yafee advises keeping all documentation for this dispute process, as payment providers require clear evidence of cancellation and the reason for refund.
What happens after you cancel VivaVideo
Cancellation does not end your access immediately; instead, your access terminates on the next scheduled renewal date unless you cancelled within your platform's refund window.
Access and feature availability post-cancellation
After you cancel, you retain full access to VivaVideo's paid features until your subscription period ends. If your next renewal date is 1 October 2025, you can continue editing and exporting premium videos until 30 September 2025. On 1 October 2025, your VIP features revert to free-tier access, and watermarks reappear on exported videos. This grace period ensures you are not locked out immediately upon cancellation.
Monitoring your account for unexpected re-billing
After cancellation, monitor your bank statements and app subscription settings for at least one billing cycle to ensure VivaVideo does not charge you again. If an unexpected charge appears after your cancellation date, contact your payment provider within 30 days and dispute the charge as unauthorised. Provide your cancellation confirmation as evidence. At Yafee, we recommend setting a calendar reminder to check your subscriptions 5 days after your cancellation date should have taken effect, ensuring VivaVideo honoured your request.
Pricing breakdown and value assessment
Understanding VivaVideo's cost structure helps you decide whether cancellation aligns with your needs or whether the service justifies its price.
| Plan | Duration | Cost (SGD) | Key Features | Best for |
|---|---|---|---|---|
| Free | Unlimited | 0 | Basic templates, limited effects, watermarked exports | Casual users, budget-conscious creators |
| VIP Monthly | 1 month, auto-renews | 4.99 to 9.99 | Unlimited templates, ad-free, watermark removal | Month-to-month flexibility |
| VIP Annual | 12 months, auto-renews | 29.99 to 49.99 | All VIP features, best annual value | Long-term users, cost savings |
| Watermark Removal (one-time) | Permanent | 2.99 to 4.99 | Remove watermarks from exports only | Users wanting a single feature |
| Premium Packs | Varies by pack | 1.99 to 9.99 | Exclusive templates, music, effects | Specific feature seekers |
Common mistakes to avoid when cancelling VivaVideo
Cancellation missteps can leave you vulnerable to unexpected charges and unsupported disputes, but awareness of these pitfalls protects your account and finances.
Mistake one: assuming the app cancellation deletes the subscription
Many users uninstall the VivaVideo app and assume this cancels their subscription automatically. It does not. Uninstalling the app leaves your subscription active, and your payment method continues to be charged. You must explicitly cancel through your payment platform (Apple, Google, or VivaVideo's website) regardless of whether the app remains on your device. At Yafee, we emphasise that app deletion and subscription cancellation are two entirely separate actions.
Mistake two: contacting the wrong platform for cancellation
Submitting a cancellation request to VivaVideo's support team when your subscription exists on Apple or Google can delay your cancellation by weeks. Support teams often respond by directing you to the correct platform, consuming additional time. The rule is straightforward: cancel where you subscribed. iOS subscriptions require Apple cancellation, Android requires Google cancellation, and web subscriptions require VivaVideo account cancellation.
Mistake three: failing to document cancellation confirmation
If you do not screenshot or save your cancellation confirmation, you have no evidence if VivaVideo charges you again. Consequently, disputing the charge becomes significantly harder because you cannot prove you requested cancellation. Always save confirmation emails and on-screen confirmation messages before closing the cancellation page.
Mistake four: not checking your subscriptions list after 48 hours
Cancellations can occasionally fail due to system errors, particularly if your payment method has an issue or if your session times out during the process. Returning to your subscriptions settings within 48 hours of attempted cancellation allows you to confirm it went through. If VivaVideo still appears as active, repeat the cancellation steps or contact support with screenshots of both cancellation attempts.
Comparison table: when to keep versus cancel VivaVideo
This framework helps you decide whether VivaVideo remains valuable or whether cancellation aligns with your content creation needs.
| Factor | Keep VivaVideo | Cancel VivaVideo |
|---|---|---|
| Frequency of use | Edit 4+ videos weekly | Edit fewer than 2 videos monthly |
| Watermark tolerance | Watermarks are unacceptable to your audience | Watermarks are acceptable or you rarely export |
| Feature requirements | You regularly use premium templates, effects, or music | Free features meet all your editing needs |
| Budget considerations | Annual subscription offers 40% savings versus monthly | Monthly costs exceed content value, budget is tight |
| Alternative tools | No comparable free or cheaper alternative available | Other free tools (CapCut, iMovie) serve your needs equally |
| Project pipeline | Consistent video projects planned for next 3-12 months | No video projects planned or indefinite gap |
Escalation and dispute resolution at yafee
If VivaVideo ignores cancellation requests or refuses refunds improperly, Yafee recommends a structured escalation process grounded in Singapore consumer law.
Step one: send a formal cancellation request via email
Email VivaVideo's support team with your account email, current subscription details, and a clear statement: "I request immediate cancellation of my VivaVideo subscription effective today. Please confirm cancellation within 48 hours and provide a confirmation reference number." Send this email from the same address registered to the account. Keep a copy for your records.
Step two: wait 14 days and escalate to CASE if necessary
If VivaVideo does not respond within 14 days or refuses to cancel, contact the Consumers Association of Singapore (CASE). Provide CASE with your original cancellation request email, VivaVideo's response (or lack thereof), and evidence of any charges after your cancellation request. CASE can formally investigate and pressure VivaVideo to comply with consumer protection requirements. Their phone number is 6100 0315, and their website provides an online complaint form.
Step three: dispute charges through your payment provider
Simultaneously with CASE escalation, contact your bank (if paying by credit card), Apple Support (if paying through App Store), or Google Support (if paying through Google Play). Dispute any charges made after your cancellation request date. Provide your cancellation confirmation as evidence. Your payment provider will freeze the disputed amount and investigate within 30 to 45 days, ultimately either reversing the charges or ruling in VivaVideo's favour based on available evidence.
Contacting VivaVideo for further support
If you require assistance during cancellation or have account-related questions, you can attempt to reach VivaVideo through the following channels, though response times vary significantly. At Yafee, we acknowledge that VivaVideo does not maintain a Singapore office; consequently, international support channels may introduce communication delays.
| Contact Method | Details | Expected Response Time |
|---|---|---|
| In-app support | Open VivaVideo, access Settings > Feedback or Support | 5 to 14 business days |
| Web-based contact form | Visit VivaVideo's website and locate "Contact Us" or "Support" | 7 to 14 business days |
| Email support | Check your account confirmation email for a support email address | 10 to 21 business days |
| CASE escalation (Singapore) | Phone: 6100 0315 | Online complaint form available | 14 to 30 business days for formal investigation |
VivaVideo is headquartered at QuVideo Inc., Hangzhou, Zhejiang Province, China. No physical Singapore address is listed publicly; therefore, direct postal correspondence may experience extended delivery times. For urgent matters, escalation through CASE remains your most effective enforcement mechanism within Singapore.
Practical summary and next steps
Cancelling VivaVideo requires identifying your subscription platform (iOS, Android, or web), navigating to the correct cancellation location, and retaining confirmation documentation. You retain legal protections under Singapore's Consumer Protection (Fair Trading) Act, including the right to cancel without penalty, demand transparent cancellation methods, and dispute unauthorised charges. If VivaVideo resists your cancellation or continues charging you, escalate immediately to the Consumers Association of Singapore at 6100 0315.
At Yafee, we have helped thousands of Singapore consumers navigate subscription cancellations across platforms, recover incorrectly charged fees, and understand their legal position when companies resist refunds. Whether you are cancelling due to budgetary constraints, feature gaps, or unused service, this guide ensures you execute cancellation correctly and protect your financial interests. Begin your cancellation today using the platform-specific steps outlined above, retain your confirmation email, and monitor your next billing cycle to confirm charges have ceased. Yafee remains your trusted resource for contract clarity and consumer protection in Singapore.
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