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Cancel Wevideo: Step-by-Step Guide
How to cancel WeVideo in singapore: your complete legal guide and step-by-step process
What WeVideo is and why cancellation matters
WeVideo is a cloud-based video editing platform that operates from Mountain View, California, with additional offices in Norway and Romania. The service lets you create, edit and share videos directly through your browser or mobile app without installing desktop software. You may decide to cancel if you've completed your projects, want to switch to a competitor platform, prefer offline editing, or find the subscription costs no longer justify your usage.
Cancellation decisions differ depending on your contract terms, payment method and jurisdiction. As a Singapore resident, you are protected by specific consumer laws that govern how WeVideo must handle your cancellation request. Understanding these protections before you act helps you avoid disputes and recover any money you are owed.
Why cancelling WeVideo requires a strategic approach
WeVideo operates on an automatic renewal model, meaning your subscription renews at the end of each billing cycle unless you cancel beforehand. If you miss the cancellation deadline, you will be charged again. Furthermore, different subscription methods (website versus app store) require different cancellation steps. Yafee specialises in guiding consumers through precisely these kinds of subscription cancellations, ensuring you follow the correct procedure and protect your rights.
WeVideo pricing in singapore and what you actually pay
Pricing transparency is essential to your decision whether to keep or cancel your subscription.
Current WeVideo pricing structure
| Subscription plan | Monthly cost (SGD) | Annual cost (SGD) | Ideal for |
|---|---|---|---|
| Mobile Subscription | $8.48 | $71.98 | Mobile-only editing |
| Power Subscription | $13.98 | $84.98 | Single-project editing |
| Unlimited Subscription | $22.98 | $134.98 | Best value for casual creators |
| Professional Subscription | $57.98 | $298.98 | Full editing with brand management |
| Business Subscription | $107.98 | $648.98 | Team collaboration and administration |
Understanding monthly versus annual plans
Annual plans cost significantly less per month but commit you to 12 months of payments upfront. Monthly plans offer flexibility at a higher per-month rate. If you signed up for an annual plan and want to cancel early, you need to understand WeVideo's refund eligibility before proceeding. Yafee advises consumers to check their payment records and contract terms immediately to establish whether you are entitled to a partial refund or credit.
Your consumer rights in singapore and how they protect you
Singapore's Consumer Protection (Fair Trading) Act is the legal foundation of your cancellation rights.
What the consumer protection (Fair trading) act guarantees
Under the Consumer Protection (Fair Trading) Act, digital service providers like WeVideo must supply you with clear, truthful information about their terms and make cancellation straightforward and accessible. You have the statutory right to accurate descriptions of the service before purchase, fair contract terms and cancellation methods that do not impose hidden obstacles. If WeVideo misrepresents its features, charges you without consent or deliberately obscures its cancellation process, those actions violate Singapore consumer law.
The Consumers Association of Singapore (CASE) is the primary enforcement body for consumer complaints. If WeVideo refuses to honour your cancellation or disputes a refund claim, you may escalate your complaint to CASE, which investigates breaches and can facilitate compensation.
The cooling-off period and digital services
Singapore does not automatically apply a 14-day cooling-off right to digital content once it has been accessed or downloaded. However, if the service fails to match WeVideo's description, or if you were charged in error, you retain the right to dispute the charge. Your payment provider (credit card issuer or app store) has a dispute resolution process that protects you if WeVideo charged you without authorisation or misrepresented what you were purchasing.
Your legal position: You are entitled under Singapore consumer law to cancel WeVideo at any time without penalty, provided you give reasonable notice as set out in WeVideo's terms. Any refund claim must be pursued within 6 months of the charge.
How to cancel WeVideo via the website
Cancelling directly through WeVideo's account dashboard is the most reliable method to ensure your subscription stops and your records are updated immediately.
Step 1: log in to your WeVideo account
- Open your web browser and navigate to WeVideo's login page (typically www.wevideo.com/login).
- Enter your email address and password.
- Click Sign in.
- If you have two-factor authentication enabled, complete the verification step using your registered phone or authenticator app.
Step 2: access your account settings and subscription menu
- Once logged in, locate the menu icon (usually three horizontal lines or a gear icon in the top-right corner).
- Select Account settings or My account.
- Navigate to Subscription, Plan and payment or Billing information.
- You should see your current plan, next billing date and payment method listed clearly.
Step 3: initiate your cancellation
- Look for a button labelled Cancel subscription, Cancel plan, Downgrade or Stop auto-renewal.
- Click this button to open the cancellation flow.
- Read any exit surveys or reasons WeVideo asks you to provide (these are optional feedback and do not affect your cancellation).
- Confirm your cancellation by clicking the final confirmation button.
Step 4: verify cancellation and retain proof
- WeVideo will display a confirmation message on screen and send a confirmation email to your registered email address within minutes.
- Screenshot your on-screen confirmation and download or forward the email confirmation to yourself for your records.
- Save both documents in a folder labelled WeVideo cancellation proof for at least 12 months in case you need to dispute a future charge.
- Your access to paid features will typically end on your next billing date; your account may remain viewable but locked to free-tier features.
How to cancel WeVideo via app store subscriptions
If you subscribed through Apple App Store, Google Play or another app marketplace, you must cancel through that platform, not through WeVideo directly.
Cancel on apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Select Subscriptions.
- Find WeVideo in the list of active subscriptions.
- Tap WeVideo and select Manage subscription or Edit subscription.
- Tap Cancel subscription and confirm your choice.
- Apple will display a cancellation confirmation on screen and send an email to your Apple ID email address.
Cancel on google play (Android)
- Open Google Play on your Android phone or tablet.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions, then Subscriptions.
- Tap WeVideo from the active subscriptions list.
- Select Cancel subscription.
- Follow the prompts and confirm your cancellation.
- Google Play will send a confirmation email to your Google account email address within minutes.
Why app store cancellation matters for your legal rights
App store subscriptions are governed by both WeVideo's terms and the app marketplace's terms of service. Consequently, disputes over refunds may need to be filed with both parties. Yafee recommends you cancel through the app store if that is how you subscribed, as the app marketplace provides an additional layer of transaction protection under their own consumer policies.
What happens after you cancel your WeVideo subscription
Cancellation is not instantaneous; you remain a paying customer until your current billing cycle ends.
Your access timeline after cancellation
Once you submit your cancellation request, WeVideo will stop charging you at the end of your current billing period. You retain full access to the platform and all paid features until that date. On the day after your final billing cycle ends, WeVideo will downgrade your account to free-tier access, which restricts you to limited video lengths, storage and export options. You can log in to your account and download or export your projects at any time before or after the downgrade takes effect.
Recover your projects before access expires
- Log in to your WeVideo account immediately after cancelling.
- Identify all projects you wish to keep.
- For each project, click the export or download option and select your preferred file format (typically MP4 or other video formats).
- Allow export processing time (typically 15 minutes to several hours depending on video length and resolution).
- Download the exported file to your computer and verify the file plays correctly before deleting it from WeVideo's servers.
- Store downloaded projects in at least two locations (your computer and an external backup drive or cloud storage).
Refunds and eligibility under singapore consumer law
Whether you receive a refund depends on your subscription type and how far through your billing cycle you are.
Monthly subscription refunds
If you are on a monthly plan and cancel before your next billing date, you will not be charged again. No refund is due for the current month you have already paid for, as you retain access until the end of that month. Consequently, the sooner you cancel, the sooner your payments stop.
Annual subscription refunds
Annual subscriptions present greater refund complexity. Most software-as-a-service (SaaS) providers, including WeVideo, do not offer automatic refunds for early termination of annual contracts. However, if you can demonstrate that WeVideo failed to deliver the service as advertised, or charged you without authorisation, you have grounds to request a refund or dispute the charge.
In such cases, contact WeVideo's customer support directly and submit a written refund request. If WeVideo declines, you may escalate your dispute to your credit card company or app store, which has independent authority to reverse charges if they find merit in your claim. Yafee advises you to document all communications and keep copies of your original contract terms and any marketing materials WeVideo displayed when you signed up.
Partial refund scenarios
Some SaaS providers offer pro-rata refunds (a refund for the unused portion of your subscription). Verify WeVideo's refund policy in your contract or account settings. If no clear policy exists, you are entitled under the Consumer Protection (Fair Trading) Act to request a pro-rata refund from WeVideo directly. If WeVideo refuses, escalate to CASE, which can investigate whether the refusal breaches consumer law.
Common mistakes to avoid when cancelling WeVideo
Cancellation is straightforward when you follow the correct procedure, but small oversights can lead to unexpected charges and disputes.
Mistake 1: cancelling in the wrong place
Many subscribers attempt to cancel through WeVideo's website even though they subscribed via an app store. App store subscriptions must be cancelled through the app store itself, not through WeVideo's website. Cancelling in the wrong location will leave your app store subscription active and your payment method will continue to be charged. Before you cancel, verify your original receipt or payment confirmation to determine whether you subscribed directly or through an app marketplace.
Mistake 2: waiting until after the renewal date
WeVideo charges you on the same calendar day as your original signup date each month or year. If you forget to cancel before this date, you will be charged for the next billing period. To avoid this, set a phone reminder 5 days before your next billing date, then cancel immediately. Your cancellation confirmation email will confirm the exact date your access ends.
Mistake 3: assuming cancellation is instant
Cancellation takes effect at the end of your current billing cycle, not immediately. Your account remains active and charges continue until that cycle ends. Do not cancel and assume you will lose access tomorrow; you will retain access for the full remaining period.
Mistake 4: not retaining cancellation proof
Always save your cancellation confirmation email and screenshot the on-screen confirmation. If a dispute arises about a charge after cancellation, your proof of cancellation is your primary defense. Yafee recommends you store these documents in a dedicated folder and retain them for at least 12 months after your cancellation date.
How to complain to CASE if WeVideo refuses to cancel
If WeVideo does not honour your cancellation request or disputes your refund claim unreasonably, the Consumers Association of Singapore (CASE) is your statutory escalation route.
File a complaint with CASE
- Visit the CASE website (www.case.org.sg) or contact them by telephone.
- Prepare your complaint package: cancellation confirmation (screenshot and email), payment receipts, copies of your subscription contract terms and any correspondence with WeVideo.
- Submit your complaint online through CASE's complaint form or by post to their registered address in Singapore.
- CASE will acknowledge your complaint within 5 working days and assign an investigator.
- CASE will contact WeVideo on your behalf and request their response within a specified timeframe.
- CASE will review both parties' positions and may facilitate a settlement or recommend further action.
- The typical CASE investigation takes 4 to 8 weeks, depending on case complexity.
Filing a CASE complaint is free and does not require you to hire a lawyer. Consequently, it is your most accessible remedy if WeVideo breaches Singapore consumer law.
Checklist before you cancel WeVideo
Use this checklist to ensure you have completed all necessary steps before submitting your cancellation request.
| Action | Completed? | Notes |
|---|---|---|
| Identify subscription method (website or app store) | Yes / No | Check your payment receipt to confirm |
| Download and save all your projects | Yes / No | Export before your access expires |
| Verify your next billing date | Yes / No | Locate this in your account settings |
| Check WeVideo's refund policy for your plan | Yes / No | Required for any refund dispute |
| Screenshot your current subscription details | Yes / No | Proof of your cancellation eligibility |
| Submit your cancellation request | Yes / No | Follow the correct platform method above |
Comparison: WeVideo versus alternative video editing platforms
Before you cancel, consider whether an alternative service might better suit your needs.
| Platform | Price point (SGD) | Best for | Cancellation ease |
|---|---|---|---|
| WeVideo | $8.48 to $107.98/month | Cloud-based collaboration | Straightforward |
| Adobe Premiere Elements | One-off purchase or subscription | Desktop editing power | One-off purchase avoids renewal |
| Davinci Resolve | Free or $295 one-off purchase | Professional-grade editing | No subscription required |
| Capcut | Free or optional in-app purchases | Mobile and short-form video | No recurring charges |
| Shotcut | Free and open source | Budget-conscious creators | No subscription to cancel |
| Filmora | $39.99 to $99.99 annually | Beginner-friendly editing | Standard cancellation process |
WeVideo's contact address for escalation and formal notice
If you need to send formal written notice of cancellation or dispute resolution correspondence, use WeVideo's registered office address below.
WeVideo Inc., Mountain View, California, USA. For Singapore-specific inquiries, contact WeVideo's customer support portal through your account settings or email their support desk. Yafee recommends you always request a read-receipt or confirmation email when sending formal cancellation notices, as this provides proof of delivery for any subsequent dispute with CASE or your payment provider.
Final summary: cancel WeVideo with confidence
Cancelling WeVideo in Singapore is a straightforward process when you follow the correct procedure for your subscription method and understand your legal protections. The Consumer Protection (Fair Trading) Act guarantees you the right to cancel without undue difficulty, and the Consumers Association of Singapore (CASE) enforces this right if WeVideo fails to comply. Whether you cancel via the website or app store, retain your confirmation documents, download your projects and verify the cancellation went through before your next billing date.
Yafee has helped thousands of consumers navigate subscription cancellations with clarity and confidence. By grounding your cancellation in Singapore's consumer framework and following the step-by-step procedure outlined above, you protect your financial interests and enforce your statutory rights. If you encounter resistance from WeVideo or believe you are entitled to a refund, escalate your complaint to CASE with your cancellation proof and documentation, and CASE's investigators will pursue the matter on your behalf. Your right to cancel is non-negotiable under Singapore law, and Yafee ensures you understand and exercise that right fully.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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