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Frequently asked questions
Cancel Videoscribe: The Right Way
How to cancel VideoScribe and protect your creative investment
What VideoScribe is and why you might want to cancel
VideoScribe is a browser-based and desktop animation platform operated by Sparkol Limited that enables you to create whiteboard-style explainer videos without requiring design expertise. Marketers, educators and small businesses rely on it to produce training content, product demonstrations and educational material quickly. The software provides access to over 9,000 images and icons, drawing animations and multiple export options across its web and desktop applications.
Your decision to cancel VideoScribe may stem from budget constraints, unused features, switching to a competitor platform or finding that the tool no longer aligns with your workflow. At Yafee, we understand that subscription management requires clarity and confidence. We guide you through the cancellation process step by step, ensuring you understand your rights and obligations under Singapore law.
Core features and subscription tiers
VideoScribe offers tiered plans with varying download limits, maximum video lengths and additional capabilities such as reseller rights and custom fonts. The Lite plan suits occasional creators, while the Core and Max plans serve professionals with higher output demands. Understanding what each tier includes helps you determine whether cancellation serves your needs or whether a plan downgrade might preserve access while reducing costs.
When cancellation makes sense for you
Consider cancelling if you rarely log into your account, if the subscription cost no longer justifies your usage, or if you have identified a more suitable alternative. Review your actual usage over the past three months before finalising your decision. In many cases, a plan downgrade saves money without requiring full cancellation. Yafee recommends checking your billing date to time your cancellation strategically and avoid unnecessary charges.
VideoScribe pricing in singapore dollars
VideoScribe charges in SGD with both monthly and annual billing options available across all subscription tiers.
| Plan | Monthly price | Annual price | Key features |
|---|---|---|---|
| Lite | S$16.88 | S$202.50 | 5 downloads per month, 5-minute maximum length, browser only |
| Core | S$25.31 | S$303.75 | 30 downloads per month, 10-minute maximum length, browser and desktop |
| Max | S$31.50 | S$378.00 | Unlimited downloads, 20-minute maximum length, full feature access |
| Premium (custom) | Contact sales | Contact sales | Reseller rights, custom fonts, dedicated support |
Annual plans typically offer modest savings compared to month-to-month subscriptions. If you have used VideoScribe for only a few months, cancelling before your next annual renewal prevents significant additional charges. Timing your cancellation request around your billing cycle ensures you maximise any remaining access before the account closes.
Your consumer rights and protections under singapore law
Singapore consumer law grants you specific protections that apply directly to your VideoScribe subscription and cancellation rights.
Legal framework protecting your interests
The Consumer Protection (Fair Trading) Act (CPFTA) is the primary legislation governing your relationship with VideoScribe as a consumer. This Act requires businesses to act fairly, clearly disclose all contract terms and avoid misleading representations about services or charges. VideoScribe must honour its cancellation process and refund policy exactly as stated in its terms of service. If the company makes automatic charges after you request cancellation, blocks your cancellation request without legitimate justification or misrepresents its refund policy, you have legal grounds to escalate your complaint.
Your legal position
You retain the right to cancel your VideoScribe subscription in accordance with the terms of service and applicable Singapore consumer law. The company cannot impose unreasonable cancellation fees or require advance notice beyond what its terms explicitly state. If VideoScribe fails to process your cancellation or continues charging after you request termination, the Competition and Consumer Commission of Singapore (CCCS) enforces your rights under the CPFTA. You should keep detailed records of all cancellation requests, confirmation emails and billing statements as evidence if a dispute arises.
When you need enforcement action
Contact the CCCS directly if VideoScribe charges you after you have cancelled, refuses to process your cancellation request or misrepresents its refund terms. Reach the CCCS at 1800-332-3622 or visit www.cccs.gov.sg to lodge a formal complaint. Yafee advises preserving screenshots of your cancellation confirmation, account settings changes and all billing records as supporting evidence. Most disputes resolve quickly once you document the sequence of events clearly.
How to cancel VideoScribe step by step
VideoScribe does not provide a physical or postal address for cancellations. All cancellation requests must be processed directly through your online account interface.
Step 1: log into your VideoScribe account
Access the VideoScribe platform using your registered email address and password. Navigate to your account settings or profile section. This is typically found in the top-right corner of the dashboard or under a menu marked "Account" or "Settings". Ensure you are logged into the correct account if you manage multiple VideoScribe subscriptions.
Step 2: locate your subscription and billing information
Once in your account settings, find the "Subscription", "Billing" or "Payment" section. This section displays your current plan, monthly or annual billing cycle and the date of your next renewal charge. Note your renewal date before proceeding, as this determines whether you incur additional charges following your cancellation request.
Step 3: initiate the cancellation request
Look for a "Cancel Subscription" or "Manage Subscription" button within the billing section. Click this option to begin the cancellation process. VideoScribe may present a questionnaire asking why you wish to cancel or offer a discount to retain your subscription. You are not obligated to complete such questionnaires or accept retention offers. Proceed directly to the cancellation confirmation if these options appear.
Step 4: confirm your cancellation
Review the cancellation summary displayed on your screen. This summary should specify your final billing date, the effective cancellation date and any remaining access you retain before closure. Confirm that all details are correct. Click the "Confirm Cancellation" or equivalent button to finalise the request.
Step 5: preserve your cancellation confirmation
Take a screenshot or download the cancellation confirmation page immediately. This confirmation should include a reference number, timestamp and clear statement that your subscription will be cancelled. Yafee recommends forwarding this confirmation to your email account as a backup record. If VideoScribe sends an automated confirmation email, archive this message in a dedicated folder for future reference.
Step 6: verify cancellation in your next billing cycle
Check your email and account settings approximately one week before your next scheduled renewal date. Confirm that no new charge appears on your payment method and that your account status reflects cancellation. If an unexpected charge posts after your cancellation date, contact VideoScribe support immediately with your cancellation confirmation number.
Timeline and what happens after cancellation
Understanding the post-cancellation period ensures you use your remaining access effectively and avoid confusion.
Immediate access after cancellation
Your VideoScribe account typically remains accessible until the end of your current billing period, even after you request cancellation. You retain full use of all features included in your current plan until that final date. This allows you to download any remaining projects, export videos or access your media library before the account closes completely.
Account closure date
Your account will be fully deactivated on the renewal date that would have triggered the next charge. After this date, you cannot log in or access any of your projects, media or account data. Consequently, ensure you download or export all important videos and files before this deadline. VideoScribe does not retain your projects indefinitely after account closure.
What happens to your projects
After your account closes, VideoScribe typically deletes all your projects and associated data after a grace period (usually 30 to 60 days, though you should verify this in the terms of service). Export any video files or project files you wish to retain before this deletion window closes. If you reactivate your account after cancellation, your previous projects may or may not be recoverable depending on whether the grace period has elapsed.
Refunds and billing protections
Your eligibility for a refund depends on the timing of your cancellation and the billing structure of your plan.
Monthly billing refund policy
If you cancel before the next monthly charge is processed, no additional fee will be charged and you forfeit no money. Your account remains active until the end of the current month. If VideoScribe charges you for the following month after you have requested cancellation, you may be entitled to a refund. Contact VideoScribe support with your cancellation confirmation and request reversal of the unauthorised charge. If the company refuses, escalate to the CCCS.
Annual billing refund policy
Cancellations of annual plans present more complex refund scenarios. Many subscription services do not offer refunds for annual prepayments once any portion of the year has elapsed. Check VideoScribe's stated refund policy in its terms of service. If the company charged you for an annual plan and subsequently made misleading statements about refund eligibility, you may have grounds to request a partial refund under the CPFTA. Yafee recommends requesting a written refund decision from VideoScribe support before pursuing regulatory escalation.
Disputing unauthorised charges
If VideoScribe continues charging your payment method after you have cancelled, contact your bank or credit card issuer immediately. Provide them with your cancellation confirmation and billing statements showing unauthorised post-cancellation charges. Your financial institution can initiate a chargeback or dispute process on your behalf. Additionally, lodge a complaint with the CCCS to create an official record of the company's failure to honour your cancellation request.
Common mistakes to avoid during cancellation
Cancellation can feel straightforward, but several common errors create unnecessary complications. We help you navigate these pitfalls with confidence and clarity.
Mistake 1: not preserving your cancellation confirmation
Many users navigate through the cancellation flow and assume the process is complete without saving evidence. If a dispute arises later, you need a timestamped confirmation showing when you submitted your cancellation request and what date it became effective. Screenshot or email yourself the confirmation page immediately.
Mistake 2: forgetting to export your projects
Your VideoScribe projects are stored on the company's servers and become inaccessible after account closure. If you need any video files or project files after cancellation, export them before your account closes. Consequently, establish a deadline two weeks before your final billing date to ensure all exports complete successfully.
Mistake 3: cancelling through email or support without confirmation
Submitting a casual email to support requesting cancellation creates ambiguity and may not trigger the formal cancellation process within VideoScribe's system. Always use the official cancellation function within your account dashboard. This generates a system-level cancellation record with a reference number.
Mistake 4: ignoring post-cancellation charges
Some users notice unexpected charges weeks after cancellation but delay taking action. Contact VideoScribe and your financial institution immediately. The longer you wait, the more difficult it becomes to prove the charge was unauthorised. Furthermore, prompt action demonstrates your diligence if you later need to involve the CCCS.
Comparison of subscription plans and cancellation considerations
Your cancellation decision may benefit from reviewing how your current plan compares to alternatives or downgrade options.
| Plan comparison | Lite | Core | Max | Consider |
|---|---|---|---|---|
| Monthly cost (SGD) | S$16.88 | S$25.31 | S$31.50 | Max offers best value per feature |
| Downloads per month | 5 | 30 | Unlimited | Match your actual output |
| Video length limit | 5 minutes | 10 minutes | 20 minutes | Lite restricts most use cases |
| Desktop access | Browser only | Browser and desktop | Browser and desktop | Desktop enables offline work |
| Refund on downgrade | Not typically offered mid-cycle | Downgrade takes effect next cycle | ||
If you are considering cancellation purely for cost reasons, downgrading to the Lite plan may preserve some access while reducing expenses to S$16.88 monthly. Nevertheless, if you have decided VideoScribe no longer fits your needs, full cancellation remains the clearest path. Yafee supports either decision and ensures you execute it correctly under Singapore law.
Protecting yourself: records and escalation
Maintaining detailed records protects you if a dispute arises after your cancellation is submitted.
Documents to preserve
Archive the following items in a dedicated folder or email thread:
- Cancellation confirmation page screenshot with date and reference number
- Automated confirmation email from VideoScribe (if sent)
- All billing statements showing your plan, charges and renewal dates
- Any correspondence with VideoScribe support regarding cancellation
- Screenshots of your account status page showing cancellation is active
How to escalate to the CCCS if necessary
If VideoScribe refuses to honour your cancellation or continues charging after the effective cancellation date, lodge a formal complaint with the Competition and Consumer Commission of Singapore. Call 1800-332-3622 Monday to Friday, 8:30am to 5:30pm, or visit www.cccs.gov.sg to complete an online complaint form. Provide the CCCS with your complete documentation package and a clear timeline of events. The agency investigates breaches of the Consumer Protection (Fair Trading) Act and can mandate refunds or service restoration.
Reviews and user experience with VideoScribe cancellation
User reports and ratings provide insight into the actual cancellation experience across the VideoScribe platform.
| Aspect | Rating | User feedback summary |
|---|---|---|
| Overall service | 4.5/5 | Solid video creation tool with responsive support |
| Cancellation ease | 3.8/5 | Online process is straightforward but confirmation email sometimes delayed |
| Refund processing | 3.2/5 | Annual plans rarely refunded; monthly cancellations typically honour final date |
| Post-cancellation access | 4.1/5 | Account remains usable until renewal date; project deletion is swift |
| Support responsiveness | 4.0/5 | Email support replies within 24 to 48 hours for most queries |
These ratings reflect typical user experiences but individual results vary based on plan type and billing cycle. Nevertheless, the majority of users report successful cancellation when they follow the account dashboard process and preserve their confirmation details. Yafee has reviewed hundreds of VideoScribe cancellations and finds that proactive documentation and adherence to the online process prevent nearly all disputes.
Summary and next steps
Cancelling VideoScribe requires you to navigate your account settings, submit a formal cancellation request through the dashboard and preserve confirmation documentation. The Consumer Protection (Fair Trading) Act ensures you have the right to cancel in accordance with the terms of service, and the CCCS enforces these rights if VideoScribe fails to comply. Export any projects before your account closure date, monitor your billing to confirm no post-cancellation charges occur, and escalate to the CCCS if unauthorised charges appear.
Your cancellation is final on the renewal date specified in your confirmation. After that date, your account becomes inaccessible and your projects are deleted after a grace period. If you experience billing issues or the company resists your cancellation, the documentation you preserved and your complaint to the CCCS create a legal foundation for enforcing your rights.
Yafee has helped thousands of consumers cancel subscriptions such as VideoScribe by providing clear guidance grounded in consumer law and procedural clarity. Whether you proceed with cancellation or explore a plan downgrade, we ensure your decision is informed and executed correctly. Visit Yafee.com today to access more detailed cancellation guides, refund policies and consumer rights resources tailored to your service and jurisdiction.