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Frequently asked questions
Cancel Videoleap: Step-by-Step Guide
How to cancel Videoleap: your consumer rights and step-by-step guide for singapore
What is Videoleap and why cancellation matters in singapore
Videoleap is a mobile video-editing application developed by Lightricks that equips creators with professional-grade tools in a freemium package. The app delivers multi-layer editing, keyframe animations, and sophisticated effects designed for social media content and creative video work. You can access basic features at no cost, but premium subscription tiers unlock advanced tools and remove watermarks from your exports.
Many Singapore users subscribe for creative flexibility, but circumstances change. Whether you have discovered an alternative app, completed your projects, or need to reduce monthly expenses, your right to cancel is protected by law. Under Singapore's Consumer Protection (Fair Trading) Act, you have explicit safeguards when purchasing digital services. Yafee specialises in helping consumers understand and exercise these rights with clarity and confidence.
How videoleap's freemium model works
Videoleap operates on a flexible pricing structure. You can use basic trimming, masking, and blending tools free of charge. Individual premium features are available as one-time in-app purchases, or you can subscribe monthly or annually to unlock everything. The app supports iOS, Android, and web-based account management through Lightricks, meaning you have multiple cancellation pathways depending on your subscription source.
Why understanding your rights protects your wallet
Charges can continue indefinitely after you stop using Videoleap if you do not actively cancel your subscription. In Singapore, the Consumer Protection (Fair Trading) Act requires Videoleap to disclose subscription terms, pricing, and cancellation methods clearly before you purchase. If charges persist after cancellation or the app fails to deliver promised features, you can lodge a complaint with the Consumers Association of Singapore (CASE) for investigation. Yafee guides thousands of Singapore users through this process every month.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your legal position when dealing with digital subscriptions like Videoleap.
What the law requires Videoleap to do
Videoleap must provide accurate, accessible information about subscription cost, billing frequency, and cancellation procedures before you purchase. The app must honour cancellation requests within a reasonable timeframe and cease charging you immediately after you submit cancellation. If the company fails to disclose these terms or continues charging after you have cancelled, you have grounds to dispute the charges and escalate to CASE.
Importantly, the law does not guarantee refunds for services already rendered (such as editing access you have already used). However, if you cancel within the cooling-off period for your purchase method, you may qualify for a refund. Yafee recommends always requesting written cancellation confirmation, so you have evidence if disputes arise later.
Cooling-off period: your 14-day window for direct purchases
If you purchased Videoleap directly through Lightricks' website using a credit card or online payment method, you benefit from a 14-day cooling-off period. This means you can request a full refund within 14 days of purchase if you change your mind, regardless of whether you have used the app. The clock starts from the date of purchase, not from the first time you open the app.
If you purchased through the Apple App Store or Google Play Store, Apple and Google's own refund policies apply instead of Lightricks'. Apple typically offers a 14-day refund window for certain app purchases, while Google Play allows refunds within 48 hours of purchase. These policies differ from Videoleap's direct web policy, so your cancellation method determines your refund eligibility.
Your legal position: what you can and cannot recover
You have the right to cancel Videoleap at any time without penalty. You can request a refund if you cancel within 14 days of a direct web purchase. Beyond 14 days, you cannot recover fees for subscription periods already used, though you can prevent future charges by cancelling immediately. If Videoleap charges you after cancellation, you can dispute those charges with your bank or payment provider and file a complaint with CASE. Yafee advises keeping all transaction records and cancellation confirmations as evidence.
Three methods to cancel Videoleap based on your purchase source
Your cancellation path depends on where you subscribed: iPhone (Apple App Store), Android (Google Play), or directly through Lightricks' website. Each method requires you to access the account where you originally signed up.
Method 1: cancel a Videoleap subscription on iPhone through apple app store
- Open the Apple App Store app on your iPhone.
- Tap the profile icon in the bottom right corner.
- Select "Subscriptions".
- Find Videoleap in your active subscriptions list.
- Tap "Videoleap".
- Select "Cancel Subscription" at the bottom of the screen.
- Choose your reason for cancellation from the options provided.
- Confirm by tapping "Cancel Subscription" again.
- Apple will display a cancellation confirmation with your final billing date.
- Screenshot this confirmation for your records.
- Check your email for a cancellation receipt from Apple within 24 hours.
- Verify cancellation by returning to Settings > [Your Name] > Subscriptions to confirm Videoleap no longer appears as active.
- If it still shows, contact Apple Support at support.apple.com.
Apple processes refunds automatically if you cancel within 14 days of purchase. For cancellations beyond this window, you retain access until your billing date, then your subscription ends. Your data remains on Videoleap's servers unless you manually delete your account.
Method 2: cancel a Videoleap subscription on android through google play
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage your Google Account".
- Navigate to the "Payments and subscriptions" tab.
- Tap "Subscriptions".
- Find and select Videoleap from your subscription list.
- Tap "Cancel subscription".
- Review the cancellation summary and confirm your decision.
- Google will ask if you would like to provide feedback on why you are cancelling.
- Select "Cancel subscription" to complete the process.
- Check your email for a cancellation confirmation from Google Play within 24 hours.
- Save this email as proof of cancellation.
Google Play allows refunds within 48 hours of purchase for subscriptions. After this window, your subscription will end at your next billing date and no further charges will be applied. You maintain access to Videoleap until the billing cycle ends.
Method 3: cancel a Videoleap subscription through the lightricks website
- Visit the Lightricks account portal at your Videoleap account page.
- Log in using the email and password associated with your subscription.
- Navigate to your subscription or billing settings.
- Look for a "Manage Subscription", "Billing", or "Account" section.
- Select "Cancel Subscription" or "Downgrade".
- Follow Lightricks' cancellation wizard, which will ask for your cancellation reason.
- Provide honest feedback if prompted (this helps Lightricks improve).
- Confirm your cancellation request.
- Lightricks will send a confirmation email to your registered address.
- Save this email permanently as your cancellation receipt.
- Note the exact time and date of cancellation.
- Log back into your Videoleap account to verify your subscription status has changed to "Cancelled" or "Free".
- If it still shows as active after 48 hours, contact Lightricks support directly.
Direct web cancellations qualify for a 14-day refund window if you act within 14 days of purchase. Beyond that, you will not be refunded for the current billing period, but you prevent future charges by cancelling immediately. Yafee recommends this method because it gives you the most direct control over your account and clearest cancellation evidence.
Your refund eligibility and timeline
Refund eligibility depends on your purchase method, the date of your cancellation, and the amount of time you have used the service.
Refund eligibility by purchase source
| Purchase method | Refund window | Refund likelihood | Processing time |
|---|---|---|---|
| Apple App Store (direct purchase) | 14 days from purchase | High | 3-5 business days |
| Google Play Store (direct purchase) | 48 hours from purchase | High | 3-5 business days |
| Lightricks website (direct web) | 14 days from purchase | High | 5-10 business days |
| Third-party reseller | Varies | Low | Varies |
| In-app one-time feature purchase | Typically none | Very low | N/A |
If you cancel within the eligible window and request a refund, the payment provider (Apple, Google, or Lightricks) will process the refund to your original payment method. Bank transfers typically take 5-10 business days to appear in your account. Credit card refunds may take longer depending on your issuing bank.
How to request a refund if you have already cancelled
If you cancelled within the refund window but did not receive an automatic refund, contact your payment provider directly. For Apple purchases, visit reportaproblem.apple.com. For Google Play, visit support.google.com/googleplay. For Lightricks direct purchases, email Lightricks support with your cancellation confirmation email and a request for refund consideration. Provide your transaction ID, purchase date, and cancellation date. Yafee advises keeping detailed records of all communications with payment providers, as you may need these to escalate disputes to CASE.
What happens after you cancel Videoleap
Cancellation does not immediately delete your account or data; it stops recurring charges and downgrades your access to free features.
Access and features after cancellation
Once your cancellation takes effect (usually immediately, or at the end of your billing cycle), you lose access to premium features you purchased. You retain access to Videoleap's free tier, allowing you to continue basic editing with trimming, masking, and standard effects. Any projects you created remain in your account unless you manually delete them. Watermarks will appear on exports from the date your premium subscription ends.
If you subscribed through Apple App Store or Google Play, your access ends at your next scheduled billing date, not immediately. If you cancelled through Lightricks' website, access may change immediately depending on Lightricks' policy. Check your subscription status within 24 hours to confirm when downgrade takes effect.
Deleting your account permanently
Cancellation does not delete your Videoleap account. To erase your data completely, you must request account deletion separately. Log into your Videoleap account, navigate to account settings, and look for a "Delete Account" or "Data Deletion Request" option. You will need to confirm this action by email. Lightricks typically processes account deletions within 30 days, after which your data is removed from their servers. This action is permanent and cannot be reversed, so confirm you have backed up any projects before proceeding.
Pricing comparison and whether cancellation is right for you
Understanding Videoleap's pricing helps you decide whether cancellation aligns with your needs and budget.
Current Videoleap pricing in SGD
| Plan | Cost | Billing cycle | Features |
|---|---|---|---|
| Free tier | Free | N/A | Basic editing, watermarks on exports |
| Monthly premium | $9.99 SGD | Monthly | All features, no watermarks |
| Annual premium | $59.99 SGD | Yearly | All features, no watermarks, 50% discount vs. monthly |
| Lifetime access | $99.99 SGD (variable) | One-time | All current and future features |
| Feature bundles | $1.99-$4.99 SGD per feature | One-time | Individual premium effects or tools |
Pricing fluctuates occasionally and may differ based on your device type and region. These figures reflect recent SGD rates for Singapore users. Annual subscriptions offer the best per-month value if you commit to using Videoleap long-term. Lifetime access eliminates recurring costs, making it worthwhile if you edit video regularly and expect to use Videoleap for multiple years. If you edit infrequently or have switched to another app, monthly subscriptions or the free tier make cancellation the logical choice.
Common cancellation mistakes to avoid
Cancellation is straightforward, but several missteps can leave you charged unexpectedly or unable to recover your money. Stay alert to these pitfalls and you will protect your financial interests.
Mistake 1: confusing app deletion with subscription cancellation
Simply deleting the Videoleap app from your device does not cancel your subscription. Charges will continue unless you explicitly cancel the subscription through your payment provider or the Lightricks website. Many users mistakenly delete the app and assume they have cancelled, then discover unexpected charges weeks later. Always cancel your subscription first, then delete the app.
Mistake 2: missing the 14-day refund window
Refund eligibility expires quickly, especially on Google Play (48 hours). If you purchased Videoleap within the last two weeks, request a refund immediately through your payment provider. After the window closes, you cannot recover subscription fees, even if you have barely used the app. Set a reminder on your phone if you have just purchased and are unsure whether to commit.
Mistake 3: failing to confirm cancellation in writing
Yafee strongly recommends saving all cancellation confirmation emails and screenshots. If Videoleap mistakenly charges you after you have cancelled, written proof of your cancellation request protects you when disputing the charge with your bank or CASE. Without evidence, the company may argue the cancellation never went through, and your dispute will be harder to resolve.
Mistake 4: not checking your billing statement after cancellation
Verify that charges have stopped within one billing cycle of your cancellation. Log into your payment provider's account (Apple, Google, or your bank) and confirm Videoleap no longer appears as a recurring charge. If you see a charge after your cancellation date, contact the payment provider immediately to dispute it. Early detection prevents multiple unwanted charges accumulating.
Escalation: what to do if Videoleap refuses to cancel or refund
Most cancellations proceed smoothly, but occasionally Videoleap or the payment provider may dispute your request. Here is your escalation pathway.
Step 1: contact Videoleap support directly
If your cancellation request fails to process or Videoleap continues charging you after cancellation, contact Lightricks support with your cancellation confirmation email and transaction details. Provide the date you cancelled, your account email, and the last charge you received. Allow 48 hours for a response. Yafee has observed that most issues resolve at this stage when you provide clear documentation.
Step 2: dispute the charge with your payment provider
If Lightricks does not respond within five business days or refuses to refund an erroneous charge, dispute the transaction with your bank, credit card issuer, or payment platform (Apple, Google). You can file a chargeback or dispute claim, which forces the payment provider to investigate the charge on your behalf. Provide your cancellation confirmation as evidence.
Step 3: file a complaint with the consumers association of singapore
If the payment provider upholds the charge and Videoleap still refuses to refund, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE investigates disputes between consumers and merchants under the Consumer Protection (Fair Trading) Act. Submit your cancellation confirmation, transaction records, correspondence with Lightricks, and payment provider dispute outcomes. CASE may compel Videoleap to refund you or take enforcement action if the company breaches consumer protection law. Yafee clients have successfully recovered funds through CASE escalation when direct negotiation failed.
Checklist: confirm your cancellation is complete
Use this checklist to ensure your cancellation has taken effect and you are protected.
- Confirm receipt of a cancellation confirmation email from your payment provider (Apple, Google, or Lightricks) within 24 hours.
- Verify your subscription status shows as "Cancelled", "Inactive", or "Free" in your Videoleap account or payment provider's subscription list.
- Check your bank or credit card statement one week after cancellation to ensure no charges appear.
- Confirm no further charges appear on your next scheduled billing date.
- Save all cancellation confirmation emails, screenshots, and transaction records in a dedicated folder for future reference.
- If you cancelled within 14 days of purchase, follow up on your refund status after 5-10 business days. Contact the payment provider if the refund does not appear.
- Disable any saved payment methods associated with your Videoleap account if you no longer plan to use the app.
- Delete your Videoleap account if you wish to erase your data permanently, then confirm deletion after 30 days.
Why choose yafee to manage your cancellation
Cancelling Videoleap is manageable on your own, but Yafee simplifies the process and ensures you understand your rights. Yafee has helped thousands of Singapore consumers cancel subscriptions, secure refunds, and resolve disputes with digital service providers. Our platform guides you through each step, provides templates for dispute emails, tracks your cancellation status, and escalates to CASE if needed.
Yafee combines legal expertise with practical guidance, so you cancel with confidence and recover money you are entitled to. Whether you are cancelling Videoleap, another SaaS application, or a streaming service, Yafee ensures you comply with Singapore consumer law and protect your financial interests. Visit Yafee.com today to explore how Yafee can support your cancellation journey.