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Frequently asked questions
Cancel Invideo: The Right Way
How to cancel Invideo in singapore and reclaim your subscription fees
Understanding Invideo and your subscription options
Invideo is a cloud-based video creation platform that enables you to produce professional-quality videos using pre-built templates, stock footage and intuitive editing tools. You do not require advanced video editing expertise to operate it, because the platform abstracts the technical complexity away. The service operates across multiple platforms: the web version (managed by Invideo directly), iOS via the App Store, and Android through Google Play. This distribution model means cancellation procedures and refund eligibility differ significantly depending on where you subscribed.
Why you might decide to cancel
Common reasons Singaporean users cancel Invideo include budget constraints, discovery of free alternatives, or finding that the editing interface does not align with your creative workflow. Whatever your motivation, you have the right to cancel your subscription and, in many circumstances, claim a refund under Singapore's Consumer Protection (Fair Trading) Act (CPFTA). Yafee specialises in helping you navigate this process with precision and clarity.
Which subscription platform you use matters
If you subscribed through Invideo's website, you manage a direct recurring subscription with Invideo. If you subscribed through the Apple App Store or Google Play Store, Apple or Google respectively intermediates the billing and refund process. Each pathway carries different cancellation mechanics and consumer protections. Yafee recommends identifying your subscription platform first, because the steps diverge significantly from that point.
Current Invideo pricing in singapore
Your subscription tier and billing frequency determine both your monthly or annual outlay and your refund entitlements. Review the table below to establish your current plan.
Invideo subscription tiers and costs
| Platform | Plan name | Price (SGD) | Billing cycle | Use case |
|---|---|---|---|---|
| Free tier | Free | S$0 | No commitment | Platform testing |
| App Store (iOS) | Basic | S$14.98 | One-time | Casual creators |
| App Store (iOS) | Plus | S$34.98 | One-time | Regular creators |
| Web (direct) | Plus | S$44.17/month | Monthly recurring | Regular creators |
| Web (direct) | Max | S$110.42/month | Monthly recurring | Professional teams |
| Google Play (Android) | Premium | S$28-S$99/month | Monthly or annual | Mobile-first users |
Prices fluctuate and platform-specific pricing varies. Web subscriptions renew automatically each month unless you cancel before the renewal date. App Store and Google Play purchases may renew automatically depending on your configuration. Retain your payment confirmation email and billing records, because you will need them to substantiate a refund claim.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) grants you specific rights when you cancel a paid subscription or digital service. Understanding this legal framework protects you if Invideo resists your cancellation or disputes a refund claim.
What the consumer protection (Fair trading) act says
Under the CPFTA, you have the right to cancel a subscription within 14 days of purchase (the "cooling-off period") without providing a reason, provided the cancellation notice is in writing. Furthermore, if Invideo has breached its service obligations-for example, by failing to deliver features promised in its marketing-you may cancel outside the 14-day window and claim a refund for the unused portion of your subscription. The Consumer Association of Singapore (CASE) oversees enforcement of these rights.
Your legal position: You may cancel within 14 days of purchase for any reason. Beyond 14 days, you can cancel if Invideo has failed to deliver its service as advertised, or if the service is demonstrably unfit for purpose. In both cases, you are entitled to recover the unused portion of your subscription fee as a refund. If Invideo denies your claim, you can escalate to CASE without cost.
Distance selling and digital content regulations
Because Invideo is delivered entirely online (a "distance contract"), the CPFTA applies in full. Invideo must provide you with clear cancellation instructions before you pay. If those instructions are absent or unclear, this constitutes a breach of the CPFTA, and you may be entitled to claim a refund even outside the 14-day window. Yafee recommends checking Invideo's terms of service to confirm it has disclosed your cancellation rights; if it has not, document this omission, because it strengthens a refund claim.
How to cancel Invideo on the web platform
If you subscribed directly via Invideo's website (invideo.io), follow these steps to stop your recurring charges immediately.
Step 1: log in to your Invideo account
Visit invideo.io and enter your email address and password. If you have forgotten your password, click "Forgot password" on the login screen and follow the reset link sent to your email. Allow 5-10 minutes for the reset email to arrive.
Step 2: navigate to your subscription settings
Once logged in, locate your profile icon in the top-right corner of the dashboard. Click it to reveal a dropdown menu. Select "Subscription," "Billing," or "Account settings" (the exact label may vary). You will see your current plan name, next renewal date and payment method details.
Step 3: locate the cancellation button
Within the subscription section, search for a "Cancel subscription," "Cancel plan" or "Pause subscription" button. Read any retention offer Invideo displays-these are optional and do not affect your right to cancel. Take a screenshot of this page for your records before proceeding.
Step 4: confirm your cancellation
Click the cancellation button. Invideo will ask you to confirm your choice, possibly with a final retention message. Click "Yes, cancel," "Confirm cancellation" or the equivalent confirmation text. The cancellation is usually effective immediately.
Step 5: capture your cancellation confirmation
Within 2-3 minutes of cancellation, Invideo will send a confirmation email to the address registered on your account. Open this email and screenshot or save it as a PDF. The confirmation will state your cancellation date, final billing date and any refund entitlements. Retain this document indefinitely, because it proves you cancelled within the refund window if a dispute arises.
Step 6: verify your next billing date has been removed
Log back into your Invideo account 24 hours after cancellation. Navigate to your subscription page again and confirm that no future billing date is displayed. If a renewal date still appears, contact Invideo support immediately via [email protected] and provide your cancellation confirmation email as evidence.
How to cancel Invideo on iOS (Apple app store)
If you purchased or subscribed to Invideo through the Apple App Store, you manage your subscription and refunds via Apple's platform, not Invideo directly. This gives you additional protections under Apple's refund policy and Singapore law.
Cancel your subscription via the app store app
Open the Apple App Store on your iPhone or iPad. Tap your profile icon at the bottom-right corner of the screen. Select "Subscriptions." Locate "Invideo" in your active subscriptions list. Tap "Invideo" and then tap "Cancel Subscription" or "Cancel Free Trial" (depending on your status). Confirm cancellation by tapping "Confirm" when prompted. Apple will send a confirmation email within minutes.
Cancel via iCloud settings (alternative method)
Alternatively, open Settings on your iPhone, tap your name at the top, select "Subscriptions," find "Invideo" and tap it. Tap "Cancel Subscription" and confirm. Both methods achieve the same outcome; use whichever feels more intuitive.
Request a refund from apple
If you cancelled within 14 days of purchase, you can request a refund directly from Apple. Open the App Store, tap your profile icon, navigate to "Subscriptions," find "Invideo," and look for a "Report a Problem" or "Request Refund" link. Alternatively, visit reportaproblem.apple.com, sign in with your Apple ID, select the Invideo charge and choose "I would like a refund for this purchase." Apple typically processes refunds within 5-10 business days.
How to cancel Invideo on android (Google play store)
If you subscribed via Google Play (the official app store for Android), Google handles billing and refunds. Cancellation and refund procedures differ slightly from both web and App Store pathways.
Cancel your subscription via google play
Open the Google Play Store app on your Android device. Tap your profile icon in the top-right corner. Select "Payments and subscriptions," then "Subscriptions." Find and tap "Invideo." Select "Cancel subscription" and confirm by tapping "Yes, cancel." Google will email a confirmation within minutes.
Request a refund from google
If you cancelled within 14 days of purchase, you can request a refund via Google Play. Open Google Play, navigate to "Subscriptions," select "Invideo," and tap "Report a problem" or "Get help." Choose "Refund" from the menu. Provide a reason (for example, "Service does not meet my needs" or "Charged in error") and submit. Google processes refunds within 5-10 business days, usually back to your original payment method.
Refund eligibility and timelines
Your refund entitlement depends on when you cancel and which platform you used. Yafee clarifies the key scenarios below.
Refunds within 14 days of purchase
Under the CPFTA, you have an automatic right to cancel any digital service within 14 days and receive a full refund of fees paid, provided you have not consumed a substantial portion of the service. Invideo must process this refund within 30 days of receiving your cancellation request. For web subscriptions, request your refund by emailing Invideo's cancellation address (detailed below). For App Store and Google Play subscriptions, Apple and Google handle refunds directly and typically complete them faster (5-10 business days).
Refunds after 14 days
Once the 14-day cooling-off period expires, you can still cancel, but you are entitled to a refund only if Invideo has materially breached its service obligations. Examples include the platform being offline, features not functioning as advertised, or a significant degradation in service quality unrelated to your actions. To claim a refund in these circumstances, send written notice to Invideo citing the breach and requesting a refund for the unused portion of your subscription. Invideo has 14 days to respond. If it refuses, escalate to CASE (contact details below).
Processing times
| Cancellation method | Refund processing time | Refund eligible if cancelled within 14 days? |
|---|---|---|
| Direct web subscription | Up to 30 days | Yes |
| Apple App Store (iOS) | 5-10 business days | Yes |
| Google Play Store (Android) | 5-10 business days | Yes |
| Direct web (after 14 days) | Up to 30 days | Only if breach occurred |
Check the original payment method (credit card, debit card or bank account) where the refund will arrive. If you do not see a refund within the stated timeframe, contact your bank or card issuer to confirm it has not been delayed in transit.
What happens after you cancel
Cancellation is not the end of the process; confirm access has been revoked and monitor your account for unwanted charges.
When access stops
Once you cancel, your access to premium features ends on your next scheduled renewal date, not immediately. For example, if your monthly subscription renews on the 15th of each month and you cancel on the 1st, you retain access until the 15th. After that date, your account reverts to the free tier (if available) or access is suspended entirely. Verify this cutoff date in your cancellation confirmation email.
Monitor for unauthorised charges
Review your bank statement and payment app weekly for 6-8 weeks after cancellation to ensure Invideo has not continued charging you. Cancellations occasionally fail due to system glitches or customer error. If you are charged after your cancellation date, contact your bank or card issuer immediately and report the charge as unauthorized. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge and investigate.
Keep your cancellation proof safe
Retain all cancellation-related emails, screenshots and confirmations for at least 12 months. These documents prove you cancelled if Invideo later claims your account was active, or if a refund dispute arises. Yafee recommends storing these files in a dedicated folder on your computer and backing them up to cloud storage.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the correct pathway; a few common missteps can derail your cancellation or refund claim.
Mistake 1: confusing subscription cancellation with account deletion
Cancelling your subscription stops recurring charges but leaves your account and data intact. Deleting your account is a separate action that often cannot be reversed. If you simply want to stop paying, cancel your subscription. Do not delete your account unless you are certain you will never return and are prepared to lose all saved projects and account history.
Mistake 2: not capturing your cancellation confirmation
If you cancel but do not save the confirmation email or screenshot, you have no proof if a dispute arises later. Always screenshot the cancellation page and save the confirmation email before closing your browser or logging out.
Mistake 3: cancelling too close to your renewal date
If you cancel on the same day your subscription renews, you may be charged for the next cycle before the cancellation takes effect. Cancel at least 2-3 days before your renewal date to ensure the cancellation is processed first. Check your confirmation email for the exact cancellation and final billing dates.
Mistake 4: submitting a refund claim without citing the relevant law
If you claim a refund, reference the Consumer Protection (Fair Trading) Act and state explicitly that you are cancelling within 14 days (or, if outside 14 days, describe the breach in Invideo's service). This legal grounding strengthens your claim and signals that you understand your rights, making Invideo more likely to process a refund without dispute.
If Invideo refuses to cancel or process your refund
In the unlikely event that Invideo ignores your cancellation request or denies a refund you believe you are entitled to, escalate the matter to Singapore's consumer protection regulator.
Step-by-step escalation process
- Send a formal cancellation and refund demand email to Invideo at the registered office address (below), or via [email protected], clearly stating:
- Your account email and subscription plan name.
- The date you requested cancellation.
- The CPFTA 14-day cooling-off period (if applicable) or the service breach you are citing.
- Your requested refund amount and deadline (suggest 7 business days for a response).
- A statement that you will escalate to CASE if the matter is not resolved.
- Wait 7 business days for Invideo's response. If it refuses or does not reply, proceed to step 3.
- Contact the Consumer Association of Singapore (CASE) at case.org.sg or call 6100-0315. Provide CASE with:
- A copy of your formal demand email and any response from Invideo.
- Screenshots or PDFs of your subscription page, cancellation confirmation and billing history.
- Your cancellation and refund claim details (dates, amounts, platform used).
- CASE will initiate a dispute resolution process with Invideo. This is free and informal; CASE acts as mediator. Most disputes are resolved within 4-6 weeks.
- If mediation fails, CASE can escalate to the Civil Court, where you can pursue a formal claim for your refund plus statutory interest.
You do not need to hire a lawyer to file a complaint with CASE. The process is designed for consumers and is free. Invideo is aware that CASE complaints carry reputational consequences and typically settles disputes rather than escalating to court.
Invideo cancellation contact details
For all written cancellation correspondence (required under the CPFTA for your refund claim to be legally documented), use the registered Singapore office address below. Do not rely on email or in-app support alone if you are pursuing a refund; send written notice to this address via registered mail or courier.
Registered office address
Invideo Ltd.
9 Raffles Place
#15-06 Republic Plaza
Singapore 048619
Mark your envelope or parcel "CANCELLATION AND REFUND REQUEST" and retain your postage receipt as proof of delivery. Alternatively, send an email to the support address [email protected] and request written acknowledgment of receipt. Always reference the 14-day cooling-off period or cite the CPFTA section 9 (unfitness for purpose) in your written notice to create a legally defensible record.
Why cancelling cleanly matters
Invideo subscriptions can accumulate quickly, especially if you maintain multiple plans across platforms. Cancelling promptly prevents wasted spend and protects your right to a refund. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact procedures and citing the relevant consumer law. By acting within 14 days, documenting your cancellation and escalating to CASE if needed, you place yourself in a strong legal position. Take action today: log in to your Invideo account, navigate to your subscription settings and cancel before your next renewal date. Your confirmation email will arrive within minutes, and your refund (if applicable) will follow within 5-30 days depending on your platform. You have consumer protections under Singapore law-use them.