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Frequently asked questions
Cancel Audiomack: The Right Way
How to cancel Audiomack in singapore and protect your payment rights
What is Audiomack
Audiomack is a music streaming platform built for discovering, uploading and sharing tracks, mixtapes and playlists with a global community. You can use the free tier with advertisements or upgrade to paid plans for ad-free listening and premium features. The service operates across iOS, Android and web browsers, making it accessible wherever you listen.
Key features and how they work
Audiomack lets you create custom playlists, download tracks for offline listening, and upload your own music if you're an artist. The platform emphasizes discovery tools designed for emerging creators and independent musicians. Whether you're a casual listener seeking new music or an independent artist building an audience, Audiomack offers flexibility to match your needs. However, if the service no longer fits your listening habits or budget, cancellation is your right as a consumer in Singapore.
Why you might want to cancel Audiomack
You might be ready to cancel for several valid reasons: your subscription no longer matches your listening habits, you've found another streaming service that suits you better, you want to reduce monthly expenses, or you're unhappy with the service quality. Whatever your reason, cancelling should be straightforward, and you deserve clarity on what happens to your data and remaining balance.
Common reasons for cancellation
Many users cancel because they prefer other platforms with larger music libraries, lower prices, or better recommendation algorithms. Others simply want to try a competitor or need to trim their subscription budget. Some discover that the offline download limits or audio quality don't meet their expectations. At Yafee, we've helped thousands of consumers cancel streaming subscriptions without frustration, and we're here to guide you through the same process with precision and confidence.
Audiomack pricing and subscription plans in singapore
Understanding Audiomack's pricing structure in Singapore helps you decide whether the cost justifies staying subscribed.
Current subscription plans and costs
| Plan | Price (SGD) | Duration | What you get |
|---|---|---|---|
| Premium Monthly | S$5.98 | Monthly recurring | No ads, equalizer, HiFi listening, premium presets |
| Premium Week Pass | S$1.78 | 7 days | Ad-free listening for one week |
| Premium Day Pass | S$0.48 | 24 hours | Ad-free listening for one day |
| Platinum tier | S$3.98 | Varies | Tier-based in-app upgrade with enhanced features |
| Gold tier | S$2.48 | Varies | Tier-based in-app upgrade with standard features |
| Artist Support | S$0.98 | One-time payment | Optional donation to support an artist directly |
At S$5.98 per month for the Premium plan, you're paying approximately SGD 72 per year. If you're not actively using ad-free listening or offline downloads, that money could be redirected toward other priorities. Yafee helps you evaluate whether your subscription delivers genuine value or simply drains your budget month after month.
Your consumer rights and what they mean for you
In Singapore, your right to cancel a subscription is protected under the Consumer Protection (Fair Trading) Act (CPFTA). This legislation ensures that companies cannot lock you into unfair terms or make cancellation deliberately difficult. Consequently, Audiomack must provide you with a clear, accessible cancellation mechanism.
Legal position under singapore consumer law
Under the CPFTA, you have the right to:
- Cancel a continuous supply contract (like a subscription) without penalty within a reasonable timeframe, provided the company has made cancellation terms clear at the point of purchase.
- Receive a refund of any unused portion of your subscription if you cancel mid-billing cycle, depending on Audiomack's stated refund policy.
- Expect transparent communication about what happens when you cancel: your data, your access, and any remaining credits.
If Audiomack refuses to cancel your subscription or withholds a refund without valid justification, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Enterprise Singapore enforcement body. Yafee emphasizes that you are never trapped in a subscription, and companies must respect your cancellation request within a reasonable timeframe, typically within 5 to 7 business days.
What you should document before cancelling
Before you submit your cancellation, take screenshots of:
- Your current subscription plan and renewal date.
- Any outstanding balance or credits in your account.
- Your account email and login confirmation.
- The date and time you initiated the cancellation request.
This documentation protects you if a dispute arises about refunds or unauthorized charges after cancellation. Yafee recommends retaining these records for at least 12 months.
How to cancel Audiomack on the web
Cancelling via Audiomack's website is the most direct method and keeps your cancellation record in one place for your reference.
Step 1: log in to your Audiomack account
- Open your web browser and visit Audiomack's website, then log in with your account email and password.
- If you've forgotten your password, select the "Forgot password" option to reset it before proceeding.
- Ensure you have access to the email address linked to your Audiomack account.
Step 2: navigate to your account settings
- Locate your profile menu, typically shown as your username or profile icon in the top right corner of the page.
- Click on your profile icon or username dropdown.
- Look for a settings or account menu option.
Step 3: access your subscription settings
- Select "Manage Subscriptions," "Subscription Settings," or "Billing" from the menu options.
- This section displays all active recurring payments linked to your Audiomack account.
- You may see multiple payment methods or subscriptions listed here.
Step 4: locate and cancel your active subscription
- Find your active Premium subscription in the list and click "Cancel Subscription" or "Manage."
- Audiomack may display your next billing date and the amount due.
- Review this information to confirm you're cancelling the correct subscription.
Step 5: confirm your cancellation
- Follow the on-screen prompts to confirm your cancellation request.
- Audiomack may ask why you're cancelling; this feedback helps the company improve but is optional.
- Select "Confirm Cancellation" or the final confirmation button.
Step 6: save your cancellation confirmation
- After confirming, Audiomack should display a cancellation confirmation message or send a confirmation email to your registered address.
- Screenshot the confirmation page immediately.
- Check your email inbox and spam folder for a confirmation email within 10 minutes.
- Save this email or confirmation number for your records.
How to cancel Audiomack via mobile app
If you prefer managing your subscription through your smartphone, both iOS and Android versions of the Audiomack app allow cancellation directly from your device.
Cancellation on iOS
- Open the Audiomack app on your iPhone or iPad and log in with your credentials.
- Navigate to your profile menu by tapping your username or profile icon.
- Select "Account Settings" or "Settings."
- Tap "Subscription" or "Manage Subscription."
- Select "Cancel Subscription" and follow the confirmation prompts.
- Alternatively, you can cancel through the Apple App Store directly: open Settings on your device, tap your name, select "Subscriptions," find Audiomack, and tap "Cancel Subscription."
- This method routes your cancellation through Apple's billing system rather than Audiomack directly.
Cancellation on android
- Open the Audiomack app on your Android phone or tablet and log in.
- Access your profile menu and navigate to account or subscription settings.
- Tap "Manage Subscription" or "Billing."
- Select your active subscription and choose "Cancel."
- Confirm the cancellation when prompted.
- Alternatively, you can cancel through Google Play: open Google Play, tap your profile icon, select "Payments and subscriptions," tap "Subscriptions," find Audiomack, and tap "Cancel subscription."
- Google Play cancellations take effect at the end of your current billing cycle.
What happens after you cancel Audiomack
Cancelling your Audiomack subscription triggers a series of changes to your account. Understanding this timeline ensures you're not caught off guard.
Your access after cancellation
When you cancel, your Premium features remain active until the end of your current billing cycle. For example, if you cancel on the 10th of the month but your billing date is the 25th, you retain ad-free listening and offline download access until the 25th. On the 26th, your account reverts to the free tier with advertisements. You lose access to HiFi listening, the equalizer, and premium presets.
Your data and account after cancellation
Your playlists, saved tracks, and uploaded music remain in your account indefinitely after cancellation. You can still access your library on the free tier, but you cannot download tracks or enjoy ad-free playback. If you resubscribe in the future, all your data is restored immediately. However, if you want to permanently delete your account and all associated data, you must submit a separate deletion request through your account settings or contact Audiomack's support team directly.
Refunds and billing after cancellation
Audiomack typically does not issue refunds for partial months. If your billing cycle runs from the 1st to the 30th and you cancel on the 15th, you will not receive a refund for the remaining 15 days. This policy is stated in Audiomack's terms and conditions. However, if you are charged after submitting a cancellation request, or if you cancel but are charged again, you have grounds to dispute the charge with your payment provider or escalate to CASE. Yafee recommends confirming that no charges appear on your next billing date; if they do, contact Audiomack's support immediately with your cancellation confirmation number.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward, but a few avoidable errors can complicate the process. Stay alert and you'll navigate cancellation smoothly.
Mistake 1: confusing pause with cancel
Some streaming services offer a "pause" option that temporarily suspends charges without cancelling your subscription. If you select pause instead of cancel, your subscription remains active and will resume automatically after the pause period ends. Always confirm you're selecting "Cancel Subscription," not "Pause" or "Suspend." Review your confirmation email to verify you've cancelled rather than paused.
Mistake 2: cancelling through the wrong payment provider
If you subscribe to Audiomack through Apple, Google Play, or another third-party billing platform, you may need to cancel through that platform rather than Audiomack directly. Cancelling through Audiomack's website may not stop charges from Apple or Google. Check your subscription confirmation email to identify your billing provider, then cancel through that system. Yafee advises confirming the cancellation method before submitting your request.
Mistake 3: not saving your cancellation confirmation
Failing to screenshot or save your cancellation confirmation leaves you vulnerable if a dispute arises. Always retain the confirmation page, confirmation email, and confirmation number for at least 12 months. If Audiomack disputes whether you cancelled, this documentation proves your request was submitted.
Mistake 4: cancelling immediately before a billing date
If you cancel one day before your billing date, you may still be charged for the next cycle. The charge will appear because the system processes recurring payments a day or two in advance. If this happens, contact Audiomack's support team and request a refund, citing your cancellation confirmation date. Most companies will reverse such charges if you can prove you cancelled before the billing cycle renewed.
Refunds and disputed charges
Your refund rights depend on when you cancel relative to your billing cycle and what Audiomack's refund policy states in its terms and conditions.
When you are entitled to a refund
You may be entitled to a refund if:
- You are charged after submitting a valid cancellation request with a confirmed cancellation number.
- Audiomack charged your payment method more than once in a single billing cycle.
- You cancelled within 7 days of purchase and Audiomack's terms allow a grace period refund.
- You did not authorize the charge, and the transaction was fraudulent or an error.
How to dispute a charge and claim a refund
- Gather all documentation: your cancellation confirmation email, the charge receipt from your bank or payment app, and your Audiomack account statement.
- Contact Audiomack's support team directly with your confirmation number and request details. Provide a clear explanation of the issue: for example, "I cancelled my subscription on 10 October 2024 and received confirmation number ABC123, but was charged again on 15 October 2024."
- Allow Audiomack 5 to 7 business days to respond. If the company acknowledges the error, it will issue a refund to your original payment method within 10 to 14 business days.
- If Audiomack does not respond or refuses to refund without valid reason, escalate your complaint to your bank or payment provider. File a chargeback dispute, providing your cancellation confirmation as evidence.
- If the payment provider does not resolve the issue, contact the Consumers Association of Singapore (CASE) or file a complaint with Enterprise Singapore. Yafee has guided users through this escalation process successfully, and your documentation ensures a strong case.
How to contact Audiomack for support or complaints
If you encounter difficulties cancelling, or if charges persist after cancellation, you'll need to contact Audiomack's support team directly. Yafee recommends using multiple channels to ensure your message is received.
Support contact methods
Audiomack provides support through its official website and in-app support channels. Check the Audiomack website's help or support section for current contact options. You can typically submit a support ticket through the app or website, which generates a support case number for tracking. Email support is the most reliable method for cancellation disputes; request a response time of 5 to 7 business days and retain all correspondence. Social media channels (Twitter, Instagram) may also prompt faster responses from the support team. Always include your cancellation confirmation number, account email, and a clear description of the issue in every message.
Escalation to consumer protection authorities
If Audiomack does not resolve your cancellation complaint within 14 days, escalate to the Consumers Association of Singapore (CASE). CASE is Singapore's official consumer advocate and can mediate disputes between you and the company. To file a complaint, visit the CASE website, provide your cancellation confirmation and all correspondence with Audiomack, and describe the unresolved issue. CASE will contact Audiomack on your behalf and work toward a resolution. This step is free and is your formal recourse under Singapore consumer law.
Checklist for cancelling Audiomack successfully
Use this checklist to ensure you've completed all necessary steps before, during and after cancellation.
| Task | Status | Notes |
|---|---|---|
| Screenshot your account balance and next billing date | [ ] Complete | Proof of your account status before cancellation |
| Log in to your Audiomack account | [ ] Complete | Use your registered email and password |
| Navigate to subscription settings | [ ] Complete | Find "Manage Subscriptions" or "Billing" |
| Click "Cancel Subscription" and confirm | [ ] Complete | Follow all on-screen prompts to completion |
| Save your cancellation confirmation number | [ ] Complete | Screenshot the page and save the confirmation email |
| Verify no charges on your next billing date | [ ] Complete | Check your bank or payment app 2 days after billing date |
Summary and next steps
Cancelling Audiomack in Singapore is your consumer right under the Consumer Protection (Fair Trading) Act, and the process is straightforward when you follow the correct steps. You can cancel via the web, iOS app, or Android app in minutes, and your subscription remains active through the end of your current billing cycle. Retain your cancellation confirmation, verify that no charges appear after your billing date, and escalate to CASE if Audiomack refuses to honour your cancellation request. Yafee has guided thousands of consumers through subscription cancellations across multiple platforms, and our methodical approach ensures you complete the process with confidence and documentation on your side. If you encounter any resistance or unexpected charges, your consumer rights are protected, and you have clear escalation routes through your bank, CASE, and Enterprise Singapore. Cancel today with clarity, and redirect your subscription budget toward services that genuinely add value to your life.