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Frequently asked questions
Cancel Weverse: The Right Way
How to cancel Weverse in singapore and claim your consumer rights
What is Weverse and how it works in singapore
Weverse is a fan community and digital content platform operated by Weverse Company Inc., a South Korean company headquartered in Seongnam, Gyeonggi-do. The service connects you directly with your favourite artists through exclusive content, digital memberships, community posts, and merchandise shopping in one integrated platform.
You access Weverse via a mobile app (iOS and Android) or the web platform at weverse.io. The core experience centres on artist direct message (DM) memberships, exclusive fan posts, digital purchases, and a merchandise shop. When you subscribe to an artist's DM membership, you gain access to private messages and exclusive content from that artist. Most transactions occur in-app through Apple Pay, Google Play, or Jelly credit, which is Weverse's internal currency system.
Pricing structure and subscription costs
Weverse offers several paid tiers, with the most common being the monthly DM subscription. Monthly subscriptions currently cost between SGD 5.50 and SGD 6.20 per month, depending on your subscription date. Pricing increased from 20 January 2026 for new subscribers. You can also purchase individual digital items, merchandise bundles, and special event access. Prices vary by artist and content type, and currency conversion may affect your final SGD charge depending on your payment method and card issuer.
How payment platforms affect your cancellation
Your cancellation method depends entirely on how you subscribed. If you used Apple Pay through the App Store, you cancel via your Apple ID settings. If you used Google Play, you cancel through your Google Play account. If you paid directly through Weverse's website or via credit card, you contact Weverse support directly. This distinction matters because each platform has different refund eligibility rules and timelines.
Your consumer rights under singapore law
Singapore's consumer protection framework provides you with specific cancellation and refund rights for digital services like Weverse. Understanding these rights is essential before you cancel.
The consumer protection (Fair trading) act and your cancellation rights
The Consumer Protection (Fair Trading) Act is the primary legislation protecting you when you cancel distance contracts such as online subscriptions. Under this Act, you have the legal right to cancel most distance contracts within 14 calendar days of purchase without penalty, provided you have not substantially used or consumed the content.
This 14-day period is critical. The clock starts on the day you complete your purchase, not the day the subscription becomes active. If you cancel within this window and have not accessed the membership content, you have strong legal grounds to claim a full refund. However, once you access exclusive artist messages, posts, or other digital content, your refund rights diminish significantly because you have consumed the service.
When refunds are not available
Refunds are typically unavailable if you have already accessed the membership content or used the digital items you purchased. This is the critical legal distinction: cancellation (stopping future charges) is always your right, but refunds (returning money for past charges) depend on whether you have consumed the service. If you cancel within 14 days without accessing content, you have stronger grounds for a refund claim under the Consumer Protection (Fair Trading) Act.
If Weverse or your payment provider breaches contract terms, fails to deliver promised services, or engages in unfair practices, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Both organisations have enforcement powers and can investigate complaints on your behalf.
Your legal position
You have an unconditional right to cancel future charges immediately. You have a conditional right to a refund for past charges within 14 days of purchase if you have not accessed the content. If you have accessed content or your 14-day window has closed, you retain the right to escalate disputes to CASE or CCCS if the service was misrepresented, failed to deliver, or engaged in unfair contract terms.
How to cancel Weverse via apple app store (iOS)
If you subscribed through the Weverse app on your iPhone using Apple Pay, you must cancel directly through your Apple ID settings. This method is the safest because Apple manages the billing, refund eligibility, and maintains detailed transaction records.
- Open Settings on your iPhone and tap your Apple ID name at the top of the screen.
- If you are not signed in, tap "Sign in to your iPhone" and enter your credentials.
- Select Subscriptions from the menu options.
- You will see a list of all your active subscriptions across the App Store.
- Find Weverse in your active subscriptions list and tap it.
- If Weverse does not appear, scroll down to check if it is listed under "Expired Subscriptions".
- Tap Cancel Subscription at the bottom of the screen.
- The button colour may vary depending on your iOS version, but it is always the destructive action at the bottom.
- Confirm your cancellation by selecting Confirm Cancel when prompted.
- Apple will show you the exact date your subscription ends and when charges will stop.
- Screenshot the cancellation confirmation screen showing the date and status for your records.
- Apple sends a confirmation email; check your inbox and spam folder for the receipt.
Cancelling through Apple does not automatically terminate your access until your current billing period ends. You retain full access to your DM memberships and content until that final date. Apple will send you a confirmation email within minutes; retain this email as evidence of cancellation.
How to cancel Weverse via google play (Android)
If you subscribed through the Weverse app on your Android device using Google Play, you cancel through your Google Play account settings. Google handles billing and refund determinations, so this method offers strong transaction protection.
- Open the Google Play Store app on your Android device.
- Ensure you are using the same Google account linked to your Weverse subscription.
- Tap your profile icon in the top right corner and select Manage your Google Account.
- Alternatively, tap the three horizontal lines (menu) and navigate to "Subscriptions".
- Navigate to the Subscriptions tab at the top of the screen.
- This tab shows all active and past subscriptions across Google Play.
- Find Weverse in your active subscriptions and tap it.
- The app name appears alongside your next billing date and amount.
- Tap Cancel Subscription and confirm your choice when prompted.
- Google will ask you to confirm and may offer retention discounts; decline these if you wish to cancel.
- Screenshot the cancellation confirmation showing the cancellation date and final billing date.
- Google sends a confirmation email; save this for your records and any future refund claims.
Your access to Weverse continues until the end of your current billing cycle. Google Play typically processes refunds within 5 to 7 business days if you cancel within the refund eligibility window.
How to cancel Weverse via direct payment or website
If you subscribed directly through Weverse's website or paid via credit card without using Apple Pay or Google Play, you must contact Weverse support directly. This method requires more steps because Weverse's support team must manually process your cancellation.
- Visit the Weverse website at weverse.io and log into your account.
- Ensure you use the same email address or phone number associated with your subscription.
- Navigate to Settings or Account Settings from the menu (usually represented by a gear icon).
- The exact menu location varies; it is typically found in your profile dropdown.
- Look for Subscriptions, Billing, or My Memberships.
- This section lists all active memberships and pending charges.
- Find the membership you wish to cancel and select Manage or Cancel.
- If no cancel button appears, proceed to step 5.
- If the website does not offer a self-service cancellation option, contact Weverse Support via email or in-app chat.
- Email: [email protected] (confirm current address via the Weverse website)
- In-app: Open Weverse, navigate to Help or Support, and submit a cancellation request with your account details.
- In your support message, state clearly: "I request cancellation of my subscription effective immediately" and provide your account email, membership details, and payment method used.
- Weverse support typically responds within 48 business hours in Singapore time.
- Request written confirmation of your cancellation, including the effective date.
- Do not proceed until you receive confirmation; verbal confirmations are not sufficient evidence.
Direct cancellations processed by Weverse support typically take longer than app store cancellations. Ensure you receive written confirmation before considering your subscription terminated. If Weverse fails to respond within 48 hours, escalate to CASE or CCCS.
Refunds, timelines, and what happens after cancellation
Your refund eligibility and timeline depend on your payment method, subscription age, and content access. This section clarifies exactly what you can expect after you submit your cancellation request.
Refund eligibility and timelines by platform
| Payment method | Refund window | Processing time | Notes |
|---|---|---|---|
| Apple Pay (App Store) | 14 days from purchase if no content accessed | 5-7 business days | Apple handles refund determinations; contact Apple if Weverse disputes your claim. |
| Google Play | 14 days from purchase if no content accessed | 5-7 business days | Google processes refunds automatically; cancellation stops future charges immediately. |
| Direct payment (credit card) | 14 days from purchase if no content accessed | 7-14 business days (card dependent) | Weverse must issue refund credit; your bank processes the return. Contact your bank if delayed. |
| After 14 days + content accessed | No statutory refund; dispute only if service failed | Case-by-case | Escalate to CASE or CCCS if Weverse breached contract terms or engaged in unfair practices. |
What happens to your account after cancellation
After you cancel your Weverse subscription, your account and profile remain active, but your membership privileges end on your final billing date. You retain access to publicly available content and community posts, but lose access to exclusive DM messages and member-only features. Your purchased digital items (merchandise, event tickets) remain yours if you have already received them. You do not automatically re-download or lose previously purchased content.
If you previously set up automatic billing for multiple artist memberships, cancelling one membership does not cancel the others. You must cancel each membership independently. Your account balance (if any) is retained in Weverse's system; you cannot transfer it to another account or convert it to cash, but you can use remaining credit for future purchases if you reactivate later.
Stopping charges immediately if cancellation fails
If Weverse or the payment platform continues charging you after you cancel, you have immediate recourse. Contact your payment provider (Apple, Google, or your bank) directly and report the unauthorised charge. Your bank or card issuer can reverse charges and flag the merchant. Simultaneously, file a dispute with CASE, which has authority to investigate billing disputes and can compel Weverse to provide refunds or reimbursement.
Common mistakes when cancelling Weverse
Cancelling Weverse is straightforward if you follow the correct method, but small errors can delay your cancellation or forfeit refund eligibility. Here are the pitfalls to avoid and how to protect yourself.
Using the wrong cancellation method
The most common mistake is cancelling through the wrong platform. If you subscribed via Apple Pay, cancelling through Google Play will not work and may cause delays. Always verify your original payment method before attempting cancellation. Check your bank or card statement to confirm whether the charge came from "Apple App Store", "Google Play", or "Weverse Company Inc." directly. If you are unsure, contact your bank and ask them to identify the merchant name and date of the first charge. This clarification takes one phone call and prevents you from cancelling through the wrong platform.
Missing the 14-day refund window
The 14-day refund window under the Consumer Protection (Fair Trading) Act is absolute. Once you exceed this period, your refund rights are limited unless you can demonstrate that Weverse breached contract terms or engaged in unfair practices. The clock starts on your purchase date, not your subscription activation date. If you subscribe on 15 January, your refund window closes on 28 January, regardless of when your membership becomes active. Mark your calendar immediately after purchase and set a reminder for day 12 to cancel in time if you are uncertain.
Accessing content and forfeiting refund rights
Accessing exclusive DM messages, posts, or other membership content before cancelling can eliminate your refund eligibility. The Consumer Protection (Fair Trading) Act specifically excludes refunds for digital content you have consumed. If you subscribe to preview content and then cancel, Weverse or the payment platform may deny your refund because you have already accessed the service. Treat your first 14 days as a preview period only; view content minimally and cancel before day 14 if you wish to secure a refund.
Failing to save cancellation confirmation
Never assume a cancellation is complete without written proof. Screenshots and confirmation emails are your only evidence if a dispute arises. If Weverse continues charging you after cancellation, you must produce evidence that you cancelled on a specific date. Without this proof, your bank or card issuer may be reluctant to reverse the charge. Immediately after cancelling, take screenshots of the confirmation screen, save the confirmation email, and store both in a folder on your device.
When to escalate to consumers association of singapore
If Weverse refuses to cancel, continues charging you, or denies a refund without valid reason, you can escalate your complaint to Consumers Association of Singapore (CASE). CASE is Singapore's primary consumer protection body and has statutory authority to investigate complaints and compel merchants to provide refunds.
File a complaint with CASE if any of the following occur: Weverse charges you after you cancel; Weverse denies your refund within the 14-day window; Weverse misrepresents membership features or access; Weverse fails to respond to your support request within 5 business days. CASE accepts complaints via its website (case.org.sg) or by phone. CASE does not charge consumers to file complaints. The organisation typically responds within 7 business days and can investigate on your behalf, contact Weverse, and negotiate refunds. If Weverse refuses to comply, CASE can escalate to the Competition and Consumer Commission of Singapore (CCCS), which has enforcement powers.
Pricing comparison and membership tiers
Understanding Weverse's pricing structure helps you decide whether to cancel and provides context for refund claims. Here is a breakdown of common subscription costs in Singapore.
| Membership type | Monthly cost (SGD) | Billing frequency | Content access |
|---|---|---|---|
| Standard DM membership (current) | $6.20 | Monthly | Exclusive DM messages, monthly posts, member-only chat |
| Standard DM membership (before 20 Jan 2026) | $5.50 | Monthly | Same as current (price increase applies to new subscribers only) |
| Individual digital items | $1.10-$5.50 | One-time | Photos, videos, or event access (non-refundable if downloaded) |
| Merchandise bundles | $15-$50 (varies) | One-time | Physical goods, shipped separately (subject to Weverse's merchandise terms) |
Checklist for cancelling Weverse safely
Use this checklist to ensure you cancel correctly and protect your refund eligibility. Print or screenshot this list and tick off each step.
- Verify your original payment method (Apple Pay, Google Play, or direct payment).
- Check your account for the number of active memberships (you may have multiple artist subscriptions).
- Note the date of your first charge to calculate your 14-day refund window.
- Avoid accessing new DM messages or member-only content before cancelling if you want a refund.
- Cancel using the correct platform (Apple Settings, Google Play, or Weverse support).
- Take a screenshot of the cancellation confirmation immediately.
- Save the confirmation email or support response confirming your cancellation date.
- Wait 5 business days and check your bank or payment account to confirm the charge stopped.
- If charged after cancellation, contact your bank or card issuer and report the unauthorised charge.
- If the charge is not reversed, file a complaint with CASE within 30 days of the disputed charge.
Contact information and escalation
If you are unable to cancel Weverse or resolve billing disputes directly, contact these organisations in this order.
Weverse support contact details
Weverse does not maintain a physical office in Singapore. All support requests route to Weverse Company Inc. in South Korea. Contact support via:
- Email: [email protected] (confirm current address via Weverse.io; email addresses may change)
- In-app support: Open Weverse, navigate to Help or Support, and submit a request (typically 48-hour response time)
- Web contact: Visit the Help Center at weverse.io/help or use the contact form if available
Consumers association of singapore (CASE)
If Weverse fails to cancel your subscription, refuses a refund, or continues charging you, escalate to CASE. CASE is your primary recourse under Singapore law.
- Website: case.org.sg
- Telephone: 6100 0315 (Monday to Friday, 9:00 AM to 5:30 PM Singapore time)
- Address: CASE, 101 Cecil Street, #01-11, Singapore 069534
- Email complaint form: Available on case.org.sg; submit detailed complaint with evidence of cancellation and charges
Competition and consumer commission of singapore (CCCS)
If CASE is unable to resolve your dispute or Weverse engages in unfair trading practices, CCCS has enforcement authority.
- Website: cccs.gov.sg
- Telephone: 6325 8355 (Monday to Friday, 8:30 AM to 5:00 PM Singapore time)
- Address: CCCS, 5 Shenton Way, #22-00 UIC Building, Singapore 068808
Summary and next steps
Cancelling Weverse in Singapore is straightforward when you follow the correct platform-specific method and understand your consumer rights. Your cancellation right is unconditional: you can stop charges immediately using Apple Settings, Google Play, or Weverse support. Your refund right is conditional: you have 14 calendar days to claim a refund if you have not accessed the membership content, as protected under the Consumer Protection (Fair Trading) Act.
The three cancellation methods are: Apple App Store (iOS subscribers), Google Play (Android subscribers), and Weverse support (direct payers). Each method has different processing timelines, but all must stop future charges within one billing cycle. If you do not receive a refund within 7 business days and are within the 14-day window, contact your payment provider. If the payment provider refuses to help, escalate immediately to CASE or CCCS, which have statutory authority to investigate and compel refunds.
Common mistakes include cancelling through the wrong platform, accessing content before the 14-day window closes, and failing to save cancellation confirmation. Protect yourself by noting your purchase date, taking screenshots, and saving confirmation emails immediately after cancelling.
Yafee (yafee.com) has helped thousands of consumers cancel subscriptions, recover refunds, and navigate disputes with merchants across multiple platforms. If you are facing resistance from Weverse or your payment provider, Yafee's contract law resources provide detailed guidance on your statutory rights and escalation procedures. Visit Yafee for additional templates, complaint letters, and step-by-step support for challenging denied refunds or unauthorised charges. Yafee's team has extensive experience with consumer disputes and can help you document your case for CASE or CCCS. Start your cancellation process immediately, follow this guide step by step, and remember: your right to cancel is protected by Singapore law, and your right to a refund within 14 days is statutory unless you have consumed the service.