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Frequently asked questions
Cancel Artlist: The Right Way
How to cancel Artlist and recover your subscription fees in singapore
What Artlist is and why creators subscribe
Artlist operates a subscription platform that grants you access to a library of royalty-free music, sound effects, stock footage, video templates and artificial intelligence tools. Content creators, video editors, marketers and digital agencies use Artlist to license assets for commercial projects, YouTube videos, social media content and client deliverables. Your subscription unlocks rights to use these materials across multiple platforms, which is the core value proposition of the service.
The platform operates on an automatic renewal billing cycle. Your payment method is charged on a fixed schedule-either monthly or annually, depending on your chosen plan. Many users find themselves locked into recurring charges after their immediate project needs end. Yafee has guided thousands of subscribers through the cancellation process, helping them understand both their contractual obligations and their statutory consumer protections under Singapore law.
How Artlist charges your account in singapore
Artlist debits your nominated payment method on the renewal date specified in your subscription terms. Your account remains active until you submit an explicit cancellation request. Cancellation stops future charges but does not automatically refund fees for billing periods already completed. Your access to Artlist's library continues until the end of your current billing cycle, after which your account closes.
Artlist pricing structure and available plans
Artlist offers tiered subscription plans across music, sound effects and artificial intelligence tools, with pricing calculated in Singapore dollars and varying according to the features included and billing frequency you select.
| Plan name | Price (SGD per month) | Billing frequency | What is included |
|---|---|---|---|
| Music and SFX Social (annual) | S$13.50 | Billed annually | Music and sound effects for one social media channel |
| Music and SFX Social (monthly) | S$20.25 | Billed monthly | Music and sound effects for one social media channel |
| Music and SFX Pro (music only) | S$22.40 | Billed annually | Music for commercial use across multiple platforms |
| Music and SFX Pro (full) | S$33.60 | Billed annually | Music and sound effects for commercial use across multiple platforms |
| AI Voiceover | S$16.20 | Billed annually | Artificial intelligence voice generation and basic AI images |
| AI Suite (40,000 credits annually) | S$40.50 | Billed annually | 40,000 artificial intelligence credits for images, video and voice |
When annual and monthly plans suit different circumstances
Annual plans reduce your per-month cost considerably but lock you into 12 months of charges upfront. Monthly plans carry a higher per-month rate but allow you to exit after 30 days if circumstances change. If you are uncertain whether you will need Artlist beyond the immediate project, the monthly option protects your cash flow and avoids overpaying. Yafee recommends reviewing your anticipated usage and budget timeline before committing to annual billing.
Your consumer rights when cancelling Artlist in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes statutory rights that protect you when purchasing digital subscription services, including platforms like Artlist. These legal protections may override or enhance the refund and cancellation terms Artlist publishes in its own policy.
What the consumer protection (Fair trading) act means in practice
Under Singapore consumer law, you have the statutory right to cancel a subscription if the service was not clearly described before purchase, if the service fails to match its description, if the service is not fit for the purpose it was marketed to serve, or if Artlist engaged in misleading or deceptive conduct. Automatic renewal arrangements must be clearly disclosed and easily cancellable. If Artlist did not explicitly inform you of the renewal terms and cancellation method before you paid, you may have grounds to recover fees.
The Consumer Protection (Fair Trading) Act applies to all business-to-consumer transactions, including digital subscriptions. Your rights under this Act exist independently of Artlist's stated refund policy. The legislation is administered and enforced by the Competition and Consumer Commission of Singapore (CCCS), which investigates complaints and can compel businesses to comply with statutory obligations.
Your legal position on cancellation and refunds
You have the right to cancel a subscription at any time. The CCCS has confirmed that automatic renewal clauses must be transparent and that cancellation must be as easy as the initial purchase. If you subscribed fewer than 14 days ago and the service has not yet been fully delivered, you may have a statutory right to a full refund without penalty. For subscriptions older than 14 days, you can cancel to stop future charges, though refunds for completed billing periods depend on your contract terms and whether the service was defective.
Gather copies of your account confirmation email, billing statements, all promotional materials you received, and any communication with Artlist about your subscription. These documents are evidence of what was disclosed to you at the time of purchase and will strengthen any dispute resolution process.
How to cancel Artlist on different platforms
Artlist allows cancellation through its web dashboard, but the process differs slightly depending on how you access the service and the payment method you use.
Cancel your Artlist subscription through the web dashboard
- Log in to your Artlist account at artlist.io using your registered email and password.
- Navigate to Account Settings or Subscription Management, typically located in the user menu in the top right corner.
- Select Manage Subscription or Billing from the menu options.
- Locate your active subscription plan and select Cancel Subscription or Downgrade Plan.
- Review the cancellation summary, which will confirm your access period and final billing date.
- Select Confirm Cancellation to proceed.
- Artlist will send a confirmation email to your registered address within minutes. Save this email as proof of cancellation.
Cancel if you subscribed through apple, google or a third-party payment platform
If you purchased your Artlist subscription through the Apple App Store, Google Play Store, Amazon Appstore or another third-party platform, you must cancel through that platform's billing system, not through Artlist's website. Artlist does not process cancellations for subscriptions managed by external payment handlers.
- For Apple App Store subscriptions: Open Settings, select your name, tap Subscriptions, find Artlist, and select Cancel Subscription. Confirm the cancellation.
- For Google Play subscriptions: Open Google Play, navigate to Account, select Subscriptions, find Artlist, and tap Cancel Subscription. Follow the on-screen prompts.
- For Amazon subscriptions: Log in to your Amazon account, go to Your Account, select Subscriptions and Memberships, find Artlist, and select Cancel.
- Retain the cancellation confirmation screen or email from the third-party platform as proof of your cancellation request.
Cancel by contacting Artlist support if the dashboard method fails
If you cannot access your account or the cancellation button does not function, contact Artlist support directly to request manual cancellation. Yafee recommends sending your cancellation request by email so you have a timestamped record.
- Send an email to Artlist's support team clearly stating your intention to cancel your subscription.
- Include your registered email address, full name, and the email address associated with your account.
- Request written confirmation of your cancellation and the effective date.
- If Artlist support does not respond within 5 business days, escalate your request by sending a formal letter to their registered office address.
Cancel by registered mail if email support is unavailable
Artlist maintains a registered postal address in Israel for formal correspondence and cancellation requests sent by registered mail. This method creates a dated, traceable record of your cancellation request and is useful if Artlist does not acknowledge email communications.
- Prepare a letter on plain paper stating your full name, registered email address, current subscription plan, and clear instruction to cancel effective immediately.
- Request a written cancellation confirmation from Artlist.
- Send the letter by registered mail or courier to the following address:
- Artlist Ltd.
PO Box 3003
Ramat Hasharon 4722600
Israel
- Artlist Ltd.
- Retain the postal receipt as proof of delivery.
- Follow up by email one week after your delivery date if you do not receive written confirmation within 10 business days.
What happens after you cancel your Artlist subscription
Cancellation does not grant immediate account closure-instead, your subscription transitions to a specific end state that you should understand to avoid unwanted charges.
Your access period after cancellation
Your access to Artlist's music, sound effects and artificial intelligence tools continues until the end of your current billing period. If you cancel on day 5 of a monthly billing cycle, you retain full access for the remaining 25 days. If you cancel an annual subscription on any date, you keep access until the annual renewal date arrives. Cancellation stops the automatic renewal charge but does not activate an immediate lockout.
What to expect in terms of account status and future charges
Once cancellation is confirmed, Artlist will flag your account as "cancelled" in their system. No further charges will be applied to your payment method after the current billing period ends. Your account data-including uploaded projects and custom settings-may remain in Artlist's system for 30 to 90 days before deletion, depending on their data retention policy. Contact Artlist support if you require immediate deletion of your data for privacy reasons.
Refund eligibility and recovery options in singapore
Cancellation does not automatically trigger a refund for fees already paid. However, Singapore consumer law provides grounds for recovery under specific circumstances, and your payment provider may offer additional protections through chargeback procedures.
When you may be entitled to a refund
You have grounds to pursue a refund if you subscribed fewer than 14 days ago and have not consumed a substantial portion of the service-this is a statutory cooling-off period under Singapore law. If Artlist failed to disclose the automatic renewal terms clearly at the point of purchase, you may claim a refund regardless of the date you subscribed. If the service was defective, did not match its description, or you were misled by marketing materials, the CCCS can compel Artlist to provide a refund or credit.
How to request a refund directly from Artlist
Contact Artlist support with your cancellation confirmation and a written request for a refund. Explain your reason clearly-for example, that the service did not match its description, that you subscribed in error, or that you discovered the automatic renewal terms were not clearly disclosed. Provide copies of all relevant emails, marketing materials and billing statements. Yafee advises setting a response deadline of 10 business days and escalating to the CCCS if Artlist refuses without valid explanation.
Disputing charges through your bank or payment provider
If Artlist declines your refund request or does not respond, you can lodge a chargeback dispute with your bank, credit card issuer or digital payment provider. Explain that the subscription was cancelled but a charge was applied, or that the service did not match its description. Attach your cancellation confirmation and any evidence that Artlist failed to disclose the renewal terms. Your bank will investigate and may recover the disputed amount within 30 to 60 days.
Common mistakes to avoid when cancelling Artlist
Cancellation is straightforward when you follow the correct procedure, but several common missteps can delay the process or weaken your legal position if you later need to dispute charges.
Stopping payment without formally cancelling
Blocking or stopping payment to Artlist through your bank may prevent the charge from posting, but it does not formally cancel your subscription in Artlist's system. Your account remains active in their records, and the failed payment may trigger account suspension, collection activity or credit reporting. Always cancel formally through the dashboard or support email first, then monitor your next billing date to confirm the charge does not post.
Deleting the app instead of cancelling the subscription
Removing Artlist from your device does not cancel your subscription. Your account remains active and will continue to be charged. Log in to your account through a web browser and follow the formal cancellation steps outlined above.
Assuming cancellation is complete without confirmation
Some users believe they have cancelled after clicking a button or sending an email, but receive an unexpected charge days later. Always wait for a written confirmation email from Artlist or your payment provider. If confirmation does not arrive within 48 hours, follow up by email or post to verify that your cancellation request was received and processed.
Ignoring billing statements after cancellation
Review your bank or credit card statement on the date your subscription was scheduled to renew. Confirm that no charge was applied. If a charge appears after your cancellation, contact your bank immediately and provide your cancellation confirmation as evidence of the dispute.
Comparison of cancellation methods and timelines
Different cancellation routes carry different processing times and produce different levels of documentation for dispute purposes.
| Cancellation method | Processing time | Documentation | Best for |
|---|---|---|---|
| Web dashboard | Instant | Confirmation email within minutes | Most users; fastest and easiest method |
| Third-party app store (Apple, Google) | Instant to 24 hours | Platform confirmation email or screenshot | Users who subscribed through app stores |
| Email support request | 3 to 10 business days | Support response email with cancellation date | Users unable to access the dashboard |
| Registered mail | 10 to 14 business days | Postal receipt plus formal response letter | Formal documentation required for dispute escalation |
| Bank chargeback (after refusal) | 30 to 60 days | Bank investigation report and dispute resolution | Final escalation if Artlist refuses to refund or cancel |
Checklist before and after cancelling Artlist
Use this checklist to ensure you have completed every step and documented your cancellation properly.
| Task | Status |
|---|---|
| Log in to Artlist and verify your current plan, renewal date and payment method | [ ] |
| Download or screenshot your account settings page for your records | [ ] |
| Submit cancellation request via dashboard, email or registered mail | [ ] |
| Receive and save the cancellation confirmation email or letter | [ ] |
| Note the effective cancellation date and final billing date from the confirmation | [ ] |
| Monitor your bank or credit card statement on the renewal date to confirm no charge posts | [ ] |
Contact information and escalation routes
If Artlist does not honour your cancellation request or refuses a refund that you believe you are entitled to under Singapore law, escalate your complaint to the regulatory authority responsible for consumer protection.
Artlist registered mailing address for formal correspondence
Send formal cancellation and refund demands by registered mail to:
Artlist Ltd.
PO Box 3003
Ramat Hasharon 4722600
Israel
Retain the postal receipt and follow up by email after 10 business days if you do not receive a response.
Escalate to the competition and consumer commission of singapore
If Artlist ignores your cancellation request, refuses a refund without justification, or continues to charge your payment method after cancellation, lodge a formal complaint with the CCCS. The CCCS investigates allegations of unfair contract terms, automatic renewal violations and misleading conduct. You can file a complaint online at cccs.gov.sg or by post at the CCCS office in Singapore. Include all documentation: your cancellation confirmation, billing statements, correspondence with Artlist and a summary of the issue.
Dispute the charge through your payment provider
If you have made a cancellation request and provided Artlist with reasonable time to process it (10 business days minimum) and a charge still appears, lodge a dispute with your bank, credit card issuer or digital payment service. You will need to provide your cancellation request, the confirmation you received, and evidence that the charge was applied after cancellation.
Your next steps with yafee
Cancelling a subscription involves understanding both the contractual terms and your statutory protections under Singapore consumer law. Yafee has helped thousands of creators, marketers and digital agencies recover control of their subscriptions and, where applicable, secure refunds for services that did not deliver as promised. The process is straightforward when you follow a clear sequence: verify your account details, submit a formal cancellation request, retain confirmation in writing, and monitor your billing to ensure the charge does not post.
Your rights under the Consumer Protection (Fair Trading) Act are separate from Artlist's stated cancellation policy. If Artlist does not respond to your cancellation request or refuses a refund that you are legally entitled to, the CCCS has the authority to compel compliance. Document every step of your cancellation journey, keep copies of all correspondence, and do not hesitate to escalate to the CCCS if the company does not act within a reasonable timeframe.
Whether you are downsizing your creative toolkit, switching to a competitor, or simply tightening your budget, Yafee provides clarity and confidence at every stage of the cancellation process. Visit yafee.com today to access guides for hundreds of subscription services, refund tracking tools and templates for formal correspondence with service providers who fail to honour your cancellation requests.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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