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Cancel Audio.Com: Step-by-Step Guide
How to cancel Audio.Com and reclaim your subscription fees in singapore
Why you might want to cancel Audio.Com
Audio.Com is a subscription-based audio streaming and editing platform that allows you to store, edit and convert audio files in the cloud via web and mobile applications. The service offers both free and paid tiers; paid plans unlock unlimited projects, expanded cloud storage and transcription capabilities. If you're based in Singapore and subscribed to Audio.Com, cancellation may make sense if you're not actively using the platform, the monthly cost no longer aligns with your budget, or you've identified a more suitable audio tool.
Understanding your cancellation rights and the procedural steps available to you is essential. At Yafee, we guide consumers through subscription cancellation with legal precision and practical clarity. This guide grounds your position in Singapore consumer law and walks you through each cancellation method step by step.
Who typically cancels Audio.Com
You may be cancelling because your free trial period has expired and you've decided not to upgrade to a paid plan. Others cancel after recognizing that the platform's features don't match their audio production workflow, or because subscription costs have become difficult to justify against their usage patterns. Regardless of your reason, Singapore consumer protection legislation shields your rights throughout the cancellation process.
Your consumer rights in singapore
The Consumer Protection (Fair Trading) Act (Cap 52A) establishes your right to cancel paid subscriptions where the service fails to deliver on its stated features or where the provider has misrepresented its capabilities. Yafee advises all subscribers that Audio.Com honours a 14-day pro-rated refund window on annual subscriptions; this period and the conditions attached to it are covered in detail below. Furthermore, under the Competition Act (Cap 50B), subscription terms must be fair, transparent and not impose unreasonable restrictions on your right to exit.
Audio.Com subscription pricing and plan structure
Audio.Com publishes all pricing in United States dollars (USD), which means your final charge in Singapore dollars (SGD) depends on current exchange rates and your payment processor at checkout.
Current Audio.Com pricing table
| Plan name | Price (USD) | Billing frequency | Storage and core features |
|---|---|---|---|
| Free | Free | One-time | 3 projects, 1 GB storage, limited uploads |
| Pro (annual) | $49.99 per year | Annual renewal | Unlimited projects, 250 GB storage, unlimited transcription |
| Premium (annual) | $83.88 per year | Annual renewal | All Pro features plus advanced audio editing tools |
| Pro (monthly) | $4.99 per month | Monthly renewal | Same as Pro annual (charged monthly) |
| Premium (monthly) | $6.99 per month | Monthly renewal | Same as Premium annual (charged monthly) |
| Weekly | $1.99 per week | Weekly renewal | Pro-tier features, shortest commitment period |
Important pricing considerations for singapore customers
Audio.Com does not publish official SGD pricing, so exchange rate fluctuations will affect your actual charge each month or year. Only annual subscriptions qualify for the 14-day pro-rated refund window; monthly and weekly plans do not. If you subscribe through the Apple App Store or Google Play Store, those platforms handle billing directly and may apply additional currency conversion charges beyond Audio.Com's base rate. Yafee recommends that you review your payment method and billing history before initiating cancellation to ensure you have clear records for any refund claim.
Should you cancel Audio.Com? weighing the decision
Before you proceed with cancellation, consider whether your reasons align with your long-term audio production or listening needs.
Strong reasons to cancel
You should cancel if you have not used the platform for more than 30 days, if your current plan's features exceed your actual requirements, or if you have switched to a competitor service that better suits your workflow. You may also cancel if Audio.Com has introduced features you do not want or if a price increase makes the subscription unaffordable. Furthermore, if Audio.Com has failed to deliver on advertised functionality or has experienced extended service outages, you have grounds to cancel and request a refund under the Consumer Protection (Fair Trading) Act.
Reasons to pause before cancelling
If you are in the middle of an audio project, cancelling immediately will restrict your access to your files and editing tools. Weigh whether waiting until project completion makes sense. If you are unhappy with pricing alone, consider downgrading to a lower-tier plan rather than cancelling outright. This preserves your account and your project library. Yafee suggests reviewing Audio.Com's feature set one more time; the free plan may be sufficient for your upcoming needs.
How to cancel Audio.Com: step-by-step methods
You have three primary routes to cancel your Audio.Com subscription, each with distinct advantages and timelines.
Method 1: cancel directly via the Audio.Com website
This is the most reliable cancellation method because it creates an immediate, verifiable record and gives you direct control over the cancellation process.
- Open your web browser and navigate to the Audio.Com login page
- Enter your registered email address and password
- If you have forgotten your password, click the "Forgot password" link and follow the reset instructions sent to your email
- Access your account settings
- Look for your profile icon or account menu, typically located in the top right corner of the dashboard
- Click on "Settings" or "Account settings" from the dropdown menu
- Navigate to your subscription or billing section
- Find the "Subscription" or "Billing" tab within settings
- Review your current plan, renewal date and payment method
- Locate and click the "Cancel subscription" or "Manage subscription" button
- Audio.Com will display your cancellation date and any refund eligibility
- Read the cancellation summary carefully to confirm you understand when your access ends
- Confirm your cancellation
- Audio.Com may ask you to provide feedback on why you are leaving; this step is optional
- Click the final "Confirm cancellation" button to complete the process
- Save your confirmation email
- Audio.Com will send a cancellation confirmation to your registered email address
- Download or screenshot this confirmation for your records; you may need it if a refund dispute arises
Method 2: cancel through apple app store (iOS)
If you subscribed via the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not through Audio.Com directly.
- Open the Settings app on your iOS device
- Scroll down and select "Apps & iTunes Store" or "Media & Purchases" (exact label varies by iOS version)
- Tap your Apple ID at the top of the screen
- If prompted, sign in with your Apple ID password or use Face ID
- Select "Subscriptions" from the menu
- This displays all active subscriptions tied to your Apple ID
- Find Audio.Com in the subscriptions list and tap it
- Review the renewal date and next billing amount
- Tap "Cancel subscription"
- Apple will ask you to confirm; select "Confirm" to finalize cancellation
- Note the cancellation confirmation
- Apple will confirm that your subscription will not renew; keep this confirmation for your records
Method 3: cancel through google play store (Android)
Android users who subscribed via Google Play must cancel through the Google Play app or website, not directly through Audio.Com.
- Open the Google Play app on your Android device or visit play.google.com in your browser
- On the app: tap your profile icon in the top right and select "Payments and subscriptions"
- On the website: navigate to your account menu and select "Payments and subscriptions"
- Select "Subscriptions" from the menu
- This shows all active subscriptions under your Google account
- Find and tap Audio.Com
- Review your renewal date and upcoming charge
- Tap "Cancel subscription"
- Google Play will present cancellation reasons; select the reason that applies to you
- Confirm your cancellation
- Google Play will ask for final confirmation; select "Yes, cancel subscription"
- Retain your cancellation confirmation
- Google Play sends confirmation to your registered email; save this for reference
Your legal position on Audio.Com cancellation
Under Singapore law, your right to cancel Audio.Com and seek a refund depends on your subscription type and the reason for cancellation. This section clarifies your position and the legal framework that protects you.
Refund eligibility and the 14-day window
Audio.Com offers a 14-day pro-rated refund on annual subscriptions only. This means if you cancel within 14 days of purchase, you are entitled to a refund of the unused portion of your subscription fee. Monthly and weekly plans do not qualify for this refund window; once purchased, these plans are non-refundable except in cases of service failure. Yafee advises that you calculate your refund entitlement based on the number of days remaining in your annual billing period divided by 365, multiplied by your total annual fee. For example, if you paid SGD 65 for a year and cancel after 30 days, you are entitled to approximately SGD 56 for the remaining 335 days.
Consumer protection grounds for forced cancellation and refund
The Consumer Protection (Fair Trading) Act (Cap 52A) grants you additional cancellation and refund rights beyond Audio.Com's stated refund policy. You may cancel and demand a full refund if Audio.Com has misrepresented its features, failed to deliver promised functionality, or subjected you to unfair contract terms. Consequently, if Audio.Com advertised unlimited storage and you discovered it actually limits storage, or if the platform has been unavailable for more than 7 consecutive days, you have grounds to cancel and recover your full subscription fee. The Competition Act (Cap 50B) further protects you by prohibiting unfair cancellation terms; Audio.Com cannot lock you into a subscription with punitive exit fees or deliberately obscured cancellation procedures.
Escalation to the competition and consumer commission of singapore
If Audio.Com refuses to honour your refund request or disputes your cancellation, you may lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates breaches of consumer protection law and can compel Audio.Com to refund your fees, pay penalties, and correct unfair practices. Yafee recommends that you document all communication with Audio.Com, including screenshots of your cancellation confirmation, billing records and any refusal-to-refund emails. Submit these documents with your CCCS complaint to strengthen your case.
What happens after you cancel Audio.Com
Cancellation does not end your access immediately; instead, it stops auto-renewal and allows you to use the platform until your current billing period expires.
Your access and data after cancellation
Once you cancel, your account status changes to "cancelled" but you retain full access to all your projects, audio files and editing tools until the end of your current billing cycle. On the renewal date, your access terminates and you can no longer log in. Audio.Com typically deletes your project files and account data 90 days after access termination, though you should download and back up all your audio files immediately after cancelling to avoid loss. Yafee strongly recommends that you export your projects in a standard audio format (such as WAV or MP3) and save them to your computer or an external hard drive.
Refund processing timeline
If you are eligible for a refund, Audio.Com processes it within 5 to 10 business days. The refund is credited to your original payment method; if you paid by credit card, the refund appears as a credit on your card statement within 7 to 14 days, depending on your bank's processing speed. If you paid through the Apple App Store or Google Play, those platforms handle the refund and may take an additional 2 to 4 weeks. Check your payment method's transaction history to confirm the refund has posted; if it has not appeared within 14 days, contact Audio.Com support with your cancellation confirmation email and request an immediate status update.
Reactivation and account recovery
If you cancel and later decide you want to reactivate, Audio.Com allows you to create a new account and subscribe again. However, your cancelled account and its associated project history cannot be recovered. Therefore, ensure you have downloaded and backed up all important audio files before your access expires.
Common cancellation mistakes and how to avoid them
Cancelling a subscription feels final, but a few common missteps can leave you without proof of cancellation or delay your refund. Stay vigilant and follow these safeguards to protect yourself.
Mistake 1: cancelling through the wrong platform
If you subscribed via the Apple App Store but try to cancel through the Audio.Com website, your cancellation will not process. Apple and Google Play manage their own subscription billings independently of Audio.Com's systems. Always cancel through the platform where you originally purchased the subscription. Check your first invoice email to confirm which platform handled your purchase, then cancel through that same channel.
Mistake 2: not saving your cancellation confirmation
Many users delete their cancellation email or lose track of it, only to discover weeks later that Audio.Com charged them again. Screenshot or save every cancellation confirmation you receive. Forward the confirmation email to yourself via a backup account or save it in cloud storage. This proof is essential if you later need to file a CCCS complaint or dispute the charge with your bank.
Mistake 3: cancelling too close to your renewal date
If you cancel one day before your annual renewal, Audio.Com will still charge you for the next year because the cancellation takes effect on the renewal date itself, not before it. Check your renewal date carefully and cancel at least 3 to 5 days in advance to ensure your cancellation processes before the charge goes through. If you are charged after cancelling, contact Audio.Com immediately and request a refund, citing the Consumer Protection (Fair Trading) Act as your legal basis.
Mistake 4: failing to differentiate between downgrade and cancellation
Audio.Com allows you to downgrade to a lower-tier plan without cancelling entirely. Some users accidentally click "Downgrade" instead of "Cancel subscription" and remain billed at the lower rate indefinitely. Review the button labels carefully before clicking; if you see "Downgrade" and you intend to cancel, click "Cancel subscription" instead. Only use "Downgrade" if you wish to keep the account active on a cheaper plan.
Refund policy and conditions at Audio.Com
Understanding Audio.Com's official refund policy, alongside your statutory consumer rights, ensures you know exactly what to expect.
Audio.Com's published refund policy
Audio.Com refunds 14 days of unused subscription fees for annual plans. The refund is calculated pro-rata: divide the number of remaining days in your subscription by 365, then multiply by your total annual fee. Monthly and weekly plans are non-refundable after purchase except in cases where Audio.Com fails to deliver its advertised service. Yafee notes that Audio.Com's policy is less generous than the statutory consumer rights you hold under the Consumer Protection (Fair Trading) Act, which may allow full refunds in circumstances of service failure or misrepresentation.
When Audio.Com's refund policy is overridden by consumer law
Audio.Com's 14-day limit applies only to change-of-mind cancellations. However, if you cancel because the platform has malfunctioned, failed to deliver promised features, or been unavailable for extended periods, the Consumer Protection (Fair Trading) Act entitles you to a full refund regardless of the 14-day window. Furthermore, the act prohibits Audio.Com from enforcing a "no refund" policy on services that fail to meet legal standards of quality and fitness for purpose. Consequently, if you can demonstrate that Audio.Com breached its service obligations, you may recover your entire subscription fee even if you cancelled after the 14-day period.
Checklist: prepare your cancellation
Use this checklist to ensure you have taken every necessary step before, during and after cancelling Audio.Com.
- Review your current subscription plan, renewal date and billing amount in your Audio.Com account
- Download and back up all your audio projects and files to your computer in a standard audio format
- Confirm which platform processed your subscription (Audio.Com website, Apple App Store or Google Play)
- Calculate your refund entitlement using the pro-rata formula if you have an annual plan
- Cancel through the correct platform using the method outlined above for your device
- Save the cancellation confirmation email immediately and forward it to yourself or a backup account
- Take screenshots of your cancellation confirmation showing the date, plan name and cancellation status
- Check your billing statement 5 to 10 days after cancellation to confirm no charge was processed
- If a charge appears after cancellation, contact your bank and Audio.Com support within 14 days
- Keep all cancellation documentation for at least 12 months in case a dispute arises
- If Audio.Com refuses a legitimate refund, file a complaint with the Competition and Consumer Commission of Singapore (CCCS) with your supporting evidence
Comparison: Audio.Com versus alternative audio platforms
If you are considering cancelling because Audio.Com no longer meets your needs, this table compares key features against popular competitors in the Singapore market.
| Platform | Monthly cost (SGD, approx.) | Storage limit | Transcription included | Editing tools | Cancellation terms |
|---|---|---|---|---|---|
| Audio.Com Pro | $6.50 | 250 GB | Unlimited | Standard | 14-day refund (annual only) |
| Descript | $12 | Unlimited | Yes | Advanced AI-powered | Cancel anytime, no refund |
| Adobe Audition (Creative Cloud) | $22 | 100 GB (Creative Cloud) | No | Industry-standard | 30-day cancellation fee |
| Audacity | Free | Limited by device | No | Good for basic tasks | No subscription |
| CapCut (mobile) | $4.99 (annual) | Unlimited | No | Excellent mobile editing | Cancel anytime |
| Riverside.fm | $9 | Unlimited | Yes | Podcast-specific | Cancel anytime |
Contact information and escalation routes for Audio.Com
If you encounter difficulties cancelling or pursuing a refund, you have multiple avenues to seek resolution.
Audio.Com support channels
Audio.Com operates under the legal entity Meditec Trader Pte Ltd, registered in Singapore. You may reach their support team through the support form on their website or via email at the address listed in your account settings. Response times typically range from 2 to 5 business days. Yafee recommends that you submit all support requests via email and request a read receipt so that you have proof of your contact attempt. In your email, reference your account email address, subscription plan, renewal date and the specific issue you are reporting. Attach copies of your billing statements and any relevant screenshots to support your request.
Escalation to the competition and consumer commission of singapore (CCCS)
If Audio.Com does not respond to your refund request within 7 business days or refuses your refund illegally, lodge a formal complaint with the CCCS at www.cccs.gov.sg or by telephone at 1800-6325 300. Provide the CCCS with your cancellation confirmation, billing records, all correspondence with Audio.Com and a detailed account of why you believe Audio.Com breached consumer protection law. Yafee has helped thousands of consumers navigate CCCS complaints and secure refunds where companies wrongfully withheld fees.
Chargeback and bank disputes
If Audio.Com charged you after you cancelled and has not refunded you within 14 days, contact your bank or credit card issuer and request a chargeback or transaction dispute. Provide your cancellation confirmation email and billing records as evidence. Most banks investigate disputes within 10 business days and may temporarily credit your account while the investigation proceeds. Yafee advises that you pursue chargeback only after giving Audio.Com 7 business days to respond to a refund request; chargebacks should be your second resort, not your first.
Summary: take control of your subscription cancellation
Cancelling Audio.Com is a straightforward process when you follow the correct method for your subscription platform and understand your legal rights under Singapore consumer protection legislation. Whether you cancel through the Audio.Com website, Apple App Store or Google Play, you are entitled to clear cancellation confirmation, access until the end of your billing period, and a pro-rata refund on annual plans within 14 days of purchase. Beyond those terms, the Consumer Protection (Fair Trading) Act (Cap 52A) and the Competition Act (Cap 50B) protect you against service failure, misrepresentation and unfair cancellation terms.
Save every cancellation confirmation, back up all your audio files before access terminates, and monitor your billing statement to confirm no charge processes after cancellation. If Audio.Com refuses a legitimate refund, escalate to the Competition and Consumer Commission of Singapore or pursue a chargeback through your bank. Yafee has helped thousands of consumers cancel subscriptions confidently and recover their fees through clear legal guidance and practical support. Use this guide as your reference throughout the cancellation process, and do not hesitate to assert your rights if Audio.Com attempts to circumvent them.