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Frequently asked questions
Cancel Audiio: The Right Way to Manage Your Subscription
How to cancel Audiio and stop paying for unused royalty-free audio
What Audiio is and why you might want to cancel
Audiio is a subscription-based music and sound effects library that serves content creators across YouTube, podcasting, video editing and broadcast production. You gain unlimited downloads of royalty-free tracks and sound effects, with licensing rights that scale depending on your plan. The service attracts creators who need fast, legal audio solutions without the complexity of individual licensing agreements.
However, subscription costs accumulate quickly. If your creative output has slowed, you have found cheaper alternatives, or your project needs have changed, cancelling makes financial sense. This guide walks you through your legal position under Singapore consumer law, the exact cancellation process, and how to recover money if Audiio continues charging you after you have requested cancellation.
Who uses Audiio and when cancellation becomes necessary
YouTubers, podcasters, video editors and small production teams rely on Audiio for convenience. Yet circumstances change. Your workload may decrease, a client project may end, or you may discover free alternatives like YouTube Audio Library or Epidemic Sound. Some creators cancel because they purchased a plan by mistake or want to pause before the next billing cycle. Whatever your reason, you have consumer protections in place to ensure the cancellation process is straightforward and fair.
Why cancellation matters to your budget
Monthly plans cost approximately SGD 21.50, and annual plans cost around SGD 286. These amounts add up across multiple subscription services. If you no longer actively use Audiio, cancelling immediately stops future charges and may qualify you for a refund if you cancel within the correct timeframe or if Audiio's cancellation process was deliberately obscured.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when you cancel a subscription service.
What the law protects you against
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription within a reasonable timeframe and to demand refunds for unauthorised charges. Audiio must disclose cancellation terms clearly and cannot use deliberately hidden or complicated cancellation processes to trap you in unwanted charges. If Audiio continues billing you after you have submitted a cancellation request, that constitutes an unfair trading practice and you can dispute the charges through your bank.
Furthermore, if Audiio's terms of service are unfairly one-sided or if cancellation instructions are deliberately concealed, you can challenge those terms as unfair contract terms under consumer protection legislation.
Your legal position on refunds and chargebacks
You hold a strong legal position if Audiio refuses to process your cancellation or denies a refund you believe is justified. In Singapore, you can:
- Request a refund for the current billing cycle if you cancel before your renewal date.
- Dispute any charges that appear after you have submitted a written cancellation request.
- Instruct your bank or credit card provider to initiate a chargeback if Audiio continues charging without consent.
- Lodge a formal complaint with the Consumers Association of Singapore (CASE) if Audiio refuses to cooperate.
When to escalate to CASE
If Audiio refuses to cancel your subscription, denies a refund you deserve, or continues charging you after cancellation, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or telephone 6100 0820. CASE handles consumer disputes free of charge and has the authority to intervene on your behalf with companies that breach consumer law. Keep all cancellation emails, payment receipts and communication logs before you escalate. Most companies respond quickly when CASE becomes involved, so do not hesitate to file a complaint if Audiio ignores your cancellation request or wrongfully charges you after you have cancelled.
Audiio pricing in singapore and what you are paying for
Before you cancel, understand your current plan and billing cycle so you can decide whether to pursue a refund or simply let your subscription expire.
Current Audiio plans and costs
| Plan name | Price (SGD) | Billing cycle | Cancellation timeframe |
|---|---|---|---|
| Creator Plan (Monthly) | SGD 21.50 | Monthly | Cancel before next billing date |
| Pro Plan (Annual) | SGD 286 | Yearly | Check refund policy in account settings |
| Business Plan (Monthly) | SGD 42.90 | Monthly | Cancel before next billing date |
| Lifetime Plan | SGD 520 (one-time) | Never expires | No cancellation; contact support for refund eligibility |
Note that annual plans may offer a 30-day money-back guarantee, and Lifetime Plan holders should contact Audiio's support team to inquire about refund eligibility if purchased in error.
How to cancel your Audiio subscription
Audiio does not publish a publicly available self-service cancellation portal for Singapore users, so you must contact their support team directly using the methods outlined below.
Step 1: locate your account information and billing details
Before you submit a cancellation request, gather the following information from your Audiio account:
- Your Audiio account email address.
- Your subscriber ID or account number (visible in account settings or invoices).
- Your current billing date and renewal date.
- Screenshots of your payment method and plan details.
This information speeds up the cancellation process and gives you a paper trail if you need to escalate to CASE later.
Step 2: contact Audiio support via email
Audiio's parent company is Abiya Music Group LLC, based in Nashville, United States. This is the only publicly listed physical address for customer support. Submit your cancellation request in writing via email using these steps:
- Send an email to Audiio's support address (check your account settings or the Audiio website for the current support email).
- Include the subject line: "Subscription Cancellation Request".
- State your account email, subscriber ID, current plan name and desired cancellation date.
- Write clearly: "I request immediate cancellation of my Audiio subscription, effective immediately" or specify a date before your next renewal.
- Include your billing history screenshots and any payment receipts.
- Request written confirmation of cancellation within 5 business days.
- Keep a copy of the email you send for your records.
Step 3: follow up if you do not receive confirmation
Audiio should confirm your cancellation in writing within 5 business days. If you do not receive confirmation:
- Wait 48 hours, then send a follow-up email with the subject line: "Cancellation Confirmation Request (Reference: [your original email date])".
- Reference your original cancellation request and ask for a response within 3 business days.
- If Audiio does not respond after 7 business days total, proceed to Step 4.
Step 4: dispute the charge if billing continues
If Audiio charges your payment method after you submitted a written cancellation request, take these steps immediately:
- Contact your bank or credit card provider and report the charge as unauthorised.
- Provide your bank with copies of your cancellation email and Audiio's failure to respond.
- Request a chargeback or refund for charges that occurred after your cancellation request date.
- Document the chargeback reference number your bank provides.
Step 5: escalate to CASE if Audiio refuses to cooperate
If Audiio refuses to cancel, denies a refund, or continues charging you after cancellation, lodge a formal complaint with CASE:
- Visit www.case.org.sg or call 6100 0820 to initiate a complaint.
- Provide CASE with your cancellation email, Audiio's response (or lack thereof), payment receipts and communication logs.
- Include the reference numbers from any chargeback disputes with your bank.
- CASE will contact Audiio on your behalf and pursue the matter at no cost to you.
Refunds and what to expect after cancellation
Your refund eligibility depends on when you cancel and Audiio's stated refund policy.
Refund eligibility in singapore
Audiio may offer a money-back guarantee for annual plans (typically 30 days from purchase). If you purchased an annual plan within the last 30 days and no longer want the service, you have a strong case for a full refund. For monthly plans, you generally cannot claim a refund for the current billing cycle, but you can cancel to stop future charges. If you purchased a Lifetime Plan by mistake, contact Audiio support immediately to request a refund; most companies honour Lifetime Plan refunds within 14 days of purchase if you have not accessed significant amounts of content.
When your cancellation takes effect
Cancellation typically takes effect on your next billing date. You retain access to Audiio until that date, after which your downloads and access to the service end. No further charges will appear on your payment method after your cancellation date passes. If a charge does appear, dispute it immediately with your bank using the chargeback procedure outlined above.
Confirming the cancellation
After Audiio confirms your cancellation, keep the confirmation email for at least 12 months. Monitor your bank or credit card statement for 30 days after your cancellation date to ensure no further charges appear. If you spot a charge, you have evidence of your cancellation request and can dispute it with both your bank and CASE.
Common mistakes to avoid when cancelling Audiio
Cancellation is straightforward once you understand the process, and you are not alone in finding subscription management frustrating.
Mistake 1: assuming the cancellation is automatic after login
Audiio does not offer a simple "Cancel Now" button in account settings for most users. You must contact support via email. Logging into your account and expecting cancellation options to appear will waste time. Instead, go directly to Step 1 above and send a cancellation email.
Mistake 2: cancelling verbally or via social media without written confirmation
If you speak to an Audiio representative verbally or send a cancellation request via social media, follow up with a formal written email. CASE and your bank require written evidence of your cancellation request. Verbal requests leave no paper trail and make disputes impossible to resolve in your favour.
Mistake 3: not checking your bank statement after cancellation
Some creators cancel but then forget to verify that charges have stopped. Monitor your statement closely for 30 days after your cancellation date. If an unauthorized charge appears, dispute it immediately. Yafee recommends setting a phone reminder to check your statement on day 10 and day 25 after cancellation.
Mistake 4: ignoring audiio's refund policy timeline
Money-back guarantees (typically 30 days for annual plans) expire quickly. If you want a refund, request it before the deadline. After 30 days, your refund claim weakens significantly. Check your invoice for the purchase date and count forward 30 days. If that deadline is approaching, send your cancellation and refund request immediately.
Mistake 5: failing to keep cancellation documentation
Save every email related to your cancellation. Take screenshots of your account page, billing date, plan name and any support responses from Audiio. These documents become critical if you need to involve your bank or CASE. Many disputes are won or lost based on whether you can produce a timestamped cancellation request.
What to do after you cancel Audiio
Cancellation marks the start of your transition, not the end of your responsibility.
Finding alternative royalty-free audio sources
After cancelling Audiio, explore free or cheaper alternatives. YouTube Audio Library offers thousands of royalty-free tracks at no cost. Epidemic Sound charges similarly to Audiio but may offer a better selection for your niche. Artlist provides curated music and sound effects with competitive annual pricing. By testing alternatives before you cancel, you ensure you are not left without audio resources.
Cancelling similar subscriptions
Once you have cancelled Audiio, audit your other creative subscriptions. Stock footage services, design software and music libraries often auto-renew silently. Yafee recommends creating a spreadsheet of all subscriptions, renewal dates and costs, then cancelling services you no longer actively use. This single action often saves creators SGD 500 to SGD 1,500 per year.
Requesting refunds on related services
If you purchased Audiio lifetime plans or annual plans for multiple accounts, escalate those refund requests to CASE simultaneously. Batch complaints often receive faster responses from companies, and CASE can apply consistent pressure across multiple disputed charges.
Comparison of royalty-free audio services in singapore
Before you finalize your cancellation decision, review how Audiio compares to similar services.
| Service | Monthly cost (SGD) | Library size | Best for |
|---|---|---|---|
| YouTube Audio Library | Free | Thousands | YouTube creators on any budget |
| Epidemic Sound | SGD 14 to 18 | 40,000+ | Video creators and podcasters |
| Audiio | SGD 21.50 to 42.90 | 10,000+ | Professional broadcasters |
| Artlist | SGD 16 to 22 | Curated selection | Film and advertising professionals |
| Soundly | SGD 12 to 17 | 500,000+ | Sound designers and game developers |
If you primarily publish on YouTube, YouTube Audio Library is genuinely free and sufficient. For podcast production, Epidemic Sound and Soundly offer better value. Yafee has helped thousands of creators cut unnecessary spending by switching to cheaper services or using free libraries instead, so do not feel locked into Audiio if alternatives serve your needs better.
Contact information and next steps
Audiio's parent company, Abiya Music Group LLC, is based in the United States. No Singapore-specific cancellation address has been published. Submit all cancellation requests via email to Audiio's support channel listed in your account or on their website. If Audiio does not respond within 7 business days, escalate to CASE immediately using the contact details provided in the rights section above.
Cancelling your Audiio subscription is your right under Singapore consumer law, and the process is straightforward once you follow these steps. Keep your cancellation email, monitor your bank statement, and do not hesitate to involve CASE if Audiio refuses to cooperate. Yafee is committed to helping you reclaim control of your creator budget and eliminate unwanted subscriptions. Start your cancellation today by sending a formal email to Audiio support, and reference this guide if you need to escalate your dispute to CASE or your bank.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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