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Frequently asked questions
Cancel Thriveworks: The Right Way
How to cancel Thriveworks and protect your mental health investment in india
Why you might cancel Thriveworks and what you need to know first
Thriveworks is a mental health and wellness platform that connects you with licensed therapists, counselors, and psychiatrists through online and in-person sessions. The service operates primarily in the United States, but Indian users can access it through international payment methods. Whether you subscribed for video therapy sessions, psychiatric consultations, or wellness coaching, Thriveworks charges you on either a per-session or recurring subscription basis.
You may decide to cancel Thriveworks for legitimate reasons: the service doesn't align with your schedule, you have found a more affordable provider, the pricing exceeds your budget, or you simply wish to pause your therapy temporarily. Whatever your reason, your legal right to cancel is protected under Indian consumer law. Yafee helps you understand those protections and execute your cancellation correctly.
How Thriveworks charges indian users
If you are in India and have an active Thriveworks account, you have likely paid through one of three channels: directly from Thriveworks via your credit card or debit card, through the Apple App Store, or through Google Play Store. Each billing route carries different cancellation procedures and refund timelines. Identifying which method you used is your first step toward a successful cancellation.
The importance of acting quickly
Consumer protection law in India gives you the strongest position when you act within 14 days of a charge you dispute. The Reserve Bank of India (RBI) allows you to file a chargeback complaint within 90 days, but documentary evidence loses weight as time passes. Yafee recommends you gather your billing statements and transaction records before you begin the cancellation process.
Your consumer rights under indian law and the regulatory framework
Indian consumer protection law provides you with substantial rights when disputing charges and cancelling services.
Protection under the consumer protection act, 2019
The Consumer Protection Act, 2019 (hereafter "the Act") protects you against unfair trade practices, defective services, and misleading advertising. If Thriveworks has charged you without your informed consent, failed to deliver the services you paid for, or refused a reasonable refund request, you have the statutory right to escalate a complaint to your local Consumer Dispute Redressal Commission (CDRC). The CDRC can order Thriveworks to refund you, compensate you for losses, and pay penalties.
Your legal position: Under Section 12 of the Consumer Protection Act, 2019, you are entitled to lodge a complaint with the CDRC if Thriveworks has engaged in an unfair trade practice or delivered a defective or inadequate service.
Reserve bank of india regulations on payment disputes
The Reserve Bank of India (RBI) regulates all card transactions and digital payments in India. If Thriveworks charged your card without authorization, continued billing after you requested cancellation, or failed to credit a refund within 30 days, you can file a dispute with your bank. Your bank must investigate chargeback claims within 90 days of the transaction date and either reverse the charge or provide documented evidence that the charge was valid.
Your statutory right to refund
Under consumer protection law, you are entitled to a refund if Thriveworks fails to deliver the services you paid for. If you cancelled an appointment more than 48 hours in advance and were still charged a no-show fee, or if you prepaid for sessions you never received, Thriveworks is legally obligated to refund you. Yafee recommends you document all charges, appointment cancellations, and communications with Thriveworks in case you need to escalate to your bank or consumer authority.
How to cancel: identify your billing method first
Your cancellation path depends entirely on where your payment originates.
If you paid Thriveworks directly via credit or debit card
- Log in to your Thriveworks account on the web platform (thriveworks.com).
- Use your email address and password to access your account dashboard.
- If you have forgotten your password, select "Forgot Password" and reset it via email.
- Navigate to your account settings or subscription management page.
- Look for a menu option labeled "Account", "Settings", "Billing", or "Subscription".
- On mobile app, swipe to the menu icon (three horizontal lines) in the bottom right corner.
- Locate your active subscription or recurring billing arrangement.
- Your subscription display will show the billing frequency (weekly, monthly, or per-session).
- Note the next billing date and the amount charged.
- Select "Cancel Subscription" or "Stop Recurring Billing".
- Thriveworks may ask you to confirm your reason for cancellation or offer you a discounted rate to stay.
- Proceed with cancellation regardless of any retention offer.
- Confirm your cancellation and request a cancellation confirmation email.
- Thriveworks should send you an email confirming the cancellation within 24 hours.
- If you do not receive a confirmation, take a screenshot of the cancellation page as proof.
- File a refund request for any unused prepaid credits or sessions.
- Contact Thriveworks support at the email address provided in the confirmation.
- Specify the date of cancellation and request a refund of any balance owed to you.
If you subscribed through the apple app store
Apple handles all billing and refunds for App Store subscriptions; Thriveworks cannot process your cancellation directly. You must manage your subscription through Apple's systems.
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- Tap or click the profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions tied to your Apple ID.
- Find Thriveworks in your subscription list and tap it.
- If Thriveworks does not appear, verify that you subscribed through the app and not through Thriveworks' website.
- Tap "Cancel Subscription" and confirm.
- Apple will immediately stop future billing.
- Your access to Thriveworks will continue until the end of your current billing period.
- Request a refund from Apple if you cancelled within 14 days of purchase.
- Visit reportaproblem.apple.com, select the Thriveworks charge, and tap "Report a Problem".
- Apple will review your claim and either refund you or explain why the charge was valid.
If you subscribed through google play store
Google Play manages your subscription billing and refunds. You must cancel through Google Play directly; Thriveworks cannot process the cancellation.
- Open Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions" and then "Subscriptions".
- You will see all active subscriptions under your Google account.
- Tap Thriveworks to view your subscription details.
- Verify the billing date, amount, and renewal frequency.
- Tap "Cancel Subscription" and follow the on-screen prompts.
- Google will immediately deactivate recurring billing.
- You retain access until the end of your current billing cycle.
- Request a refund within 48 hours of the charge if you believe it was unauthorized.
- Return to the Thriveworks subscription, tap the charge, and select "Request a refund".
- Explain why you are requesting a refund and submit.
- Google will respond within 3 to 5 business days.
What happens after you cancel with Thriveworks
Cancellation is only the first step; you must verify that billing has truly stopped and pursue any refunds you are owed.
Verify that billing has stopped
After you cancel, monitor your bank or card statement for at least two billing cycles. Thriveworks should cease charging you on your next scheduled billing date. If a charge appears after your cancellation date, contact your bank immediately and file a dispute. Yafee recommends you set a calendar reminder for seven days after your expected next billing date to confirm no charge was processed.
Request a refund for unused services or prepaid credits
If you paid for sessions or credits you never used, you are entitled to a refund. Contact Thriveworks support in writing (by email to the address in your cancellation confirmation) and include the following information:
- Your full name and account email address
- The date you cancelled your subscription
- The number of unused sessions or the prepaid balance remaining
- The original transaction ID or invoice number
- A clear statement requesting a refund and your preferred refund method
Thriveworks must respond to your refund request within 14 days. If they refuse or do not respond, escalate the matter to your bank (if you paid by card) or to the Consumer Dispute Redressal Commission.
Monitor your credit file for recurring charges
Some international platforms retain your payment information and may attempt to reactivate your subscription without your consent. Check your credit card and bank statements monthly for at least three months after cancellation. If an unauthorized charge appears, contact your bank immediately and file a chargeback dispute.
Pricing overview: what you typically paid for Thriveworks
Understanding Thriveworks' fee structure helps you identify whether you received value and whether you are entitled to a refund.
| Service type | Typical cost (INR approximate) | Billing frequency |
|---|---|---|
| Individual therapy session (video) | 3,000 to 8,000 | Per session |
| Weekly therapy subscription | 12,000 to 25,000 | Monthly (4 sessions) |
| Psychiatric consultation | 5,000 to 10,000 | Per session |
| Prepaid session package (4 sessions) | 10,000 to 20,000 | Upfront payment |
| Wellness coaching or group sessions | 2,000 to 6,000 | Per session |
If you paid more than the amounts shown above or were charged recurring fees you did not authorize, you may have grounds for a refund under consumer protection law.
Common mistakes to avoid when cancelling Thriveworks
Cancelling correctly the first time prevents delays, unnecessary disputes, and lost refunds. Many Indian users cancel on one platform but forget to verify billing has stopped, or they do not request refunds within the statutory window.
Not requesting a cancellation confirmation email
Always ask Thriveworks to send you a written cancellation confirmation. Without this document, you have no proof of cancellation if a dispute arises. If Thriveworks refuses to provide written confirmation, take a screenshot of the cancellation page, note the date and time, and forward it to your email for backup.
Forgetting to check for refunds on unused sessions
Thriveworks will not refund you unless you ask. If you cancel mid-month with unused sessions remaining, contact support immediately and submit a written refund request. Do not assume the company will automatically return your money; consumer protection law requires you to make a reasonable demand first before escalating to your bank or the CDRC.
Cancelling through the app but not verifying card cancellation
If you subscribed through the Apple App Store or Google Play Store, cancelling the Thriveworks app does not cancel your subscription. You must cancel through Apple's or Google's subscription settings separately. Many users make this mistake and continue to be charged for weeks.
Not monitoring your bank statement after cancellation
Set a reminder to check your bank or card statement 7 to 10 days after your cancellation date. If Thriveworks continues to charge you after you cancelled, your bank's fraud team needs documentary evidence to reverse the charge. Waiting 60 days to dispute a charge weakens your position.
Escalation: what to do if Thriveworks refuses to refund you
If Thriveworks ignores your refund request or claims you are not entitled to a refund, you have legal remedies under Indian law.
File a chargeback dispute with your bank
Contact your bank's customer service and explain that you cancelled your Thriveworks subscription but were charged after the cancellation date, or that you requested a refund for unused services and Thriveworks refused. Your bank will initiate a chargeback investigation. Provide your bank with all documentation: cancellation confirmation, refund request email, screenshots of your Thriveworks account, and statement showing the disputed charges. Your bank must resolve the dispute within 90 days of your claim.
Lodge a complaint with the consumer dispute redressal commission (CDRC)
If your bank's chargeback investigation is unsuccessful or you prefer to pursue a consumer protection claim, you can file a complaint with your local CDRC. Yafee recommends you gather the following before filing:
- All payment receipts and transaction details
- Screenshots or printouts of your Thriveworks account showing sessions and charges
- All written communications with Thriveworks support
- Your cancellation confirmation and any refund requests you submitted
- Your bank statement showing all charges and any refunds (or lack thereof)
You can file your CDRC complaint online at your state consumer commission website or in person at your local consumer court. The filing fee is approximately 500 to 5,000 INR depending on the amount in dispute. The CDRC can order Thriveworks to refund you, compensate you for losses, and pay penalties up to three times the price of the service if the company acted in bad faith.
Escalate to the reserve bank of india if you used a card
If Thriveworks charged your card without authorization or continued billing after you explicitly cancelled, you can lodge a formal complaint with the RBI's Consumer Education and Protection Department (CEPD). The RBI will investigate and instruct the card issuer to take corrective action. Visit the RBI's official website (rbi.org.in) and use the Grievance Redressal System to file your complaint.
Checklist: confirm you have cancelled Thriveworks correctly
Before you consider your cancellation complete, verify that you have completed every step below.
| Action | Status |
|---|---|
| Identified your billing method (direct card, Apple App Store, or Google Play Store) | ✓ |
| Cancelled your subscription or recurring billing through the correct platform | ✓ |
| Received and saved a cancellation confirmation email or screenshot | ✓ |
| Submitted a written refund request for any unused sessions or prepaid credits | ✓ |
| Set a calendar reminder to check your bank statement 7 to 10 days after your cancellation date | ✓ |
| Confirmed no charge appeared after your cancellation date | ✓ |
Contact information and escalation addresses for Thriveworks
If you need to escalate your cancellation or refund request, use the following contact points for Thriveworks and relevant regulatory bodies.
Thriveworks corporate contact details
Thriveworks Franchising, LLC (Principal mailing address):
3E Marketview Heights
Pike Creek, Delaware 19709
United States
Alternative contact (Thriveworks LLC, California):
You can also contact Thriveworks through their website support portal at thriveworks.com/contact or by submitting a request through your account dashboard.
Indian consumer authorities for escalation
If Thriveworks does not respond to your refund request or cancellation dispute within 14 days, escalate to:
National Consumer Disputes Redressal Commission (NCDRC)
Deen Dayal Upadhyay Marg
New Delhi 110002
Phone: +91-11-23365659
Website: ncdrc.nic.in
Reserve Bank of India (RBI) Grievance Redressal:
Visit the RBI's Centralized Public Grievance Redress and Monitoring System (CPGRAMS) at rbi.org.in and submit your complaint if you believe Thriveworks charged your card without authorization or continued billing after cancellation.
Your local Consumer Dispute Redressal Commission (CDRC):
File your complaint with the CDRC in your state or district. You can find your local CDRC contact details through your state government website.
Why you should trust yafee for cancellation guidance
Cancelling Thriveworks involves navigating international billing platforms, Indian consumer protection law, and bank chargeback procedures. Yafee specializes in contract law and consumer rights. Our team has guided thousands of users through complex cancellations, refund disputes, and regulatory escalations. Yafee ensures you understand your legal position, avoid costly mistakes, and recover money owed to you.
Whether you need help identifying your billing method, composing a refund request, or escalating to the Consumer Dispute Redressal Commission, Yafee provides clear, actionable guidance grounded in statutory law. Visit yafee.com today to explore your options and confirm your cancellation strategy. Yafee has helped thousands of consumers cancel subscriptions and reclaim funds that companies refused to refund voluntarily.
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