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Frequently asked questions
Cancel Rise: The Complete Guide
How to cancel Rise and recover your money: the complete singapore guide
What Rise does and why you might want to cancel
Rise is a health and wellness app that delivers personalised sleep coaching, energy tracking and daily habit reminders through artificial intelligence. The service monitors your sleep debt and generates customised recommendations to improve sleep consistency and daytime energy levels.
Many users find genuine value in Rise's features, but subscription costs accumulate quickly. If Rise no longer aligns with your routine, budget or health objectives, cancelling is straightforward once you identify which platform processed your subscription. Yafee helps thousands of users navigate cancellation without losing money or falling victim to confusing billing terms.
Core features included in your subscription
Rise provides artificial intelligence-powered sleep coaching, sleep-debt tracking, wind-down reminders and expert-written content covering sleep and energy habits. You access the app through the Apple App Store, Google Play or the Rise website. Your subscription source matters significantly because cancellation procedures vary depending on where you originally registered.
Why cancellation matters under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, undisclosed charges and misleading advertising. Understanding your cancellation rights empowers you to stop unwanted charges and pursue refunds where warranted. Yafee ensures you comprehend those rights before taking action.
Your consumer rights under singapore law
The Consumer Protection (Fair Trading) Act establishes your legal foundation for cancelling Rise and claiming refunds if the service fails to deliver promised benefits or misrepresents its features.
What the consumer protection (Fair trading) act covers
Singapore's Consumer Protection (Fair Trading) Act requires subscription terms be transparent, fair and easily understandable. The law prohibits hidden charges, misleading statements about cancellation and unfair contract conditions. If Rise's terms contradict this legislation or obscure fees, you can lodge a complaint with the Consumers Association of Singapore (CASE). If Rise charged you without clear, prior consent, you qualify for a refund regardless of Rise's stated "non-refundable" policy.
Furthermore, the Act covers misleading representations about the app's features. If Rise advertised sleep improvements or energy gains that the app fails to deliver, you have grounds to cancel and request compensation.
Your escalation path if Rise refuses cancellation
If Rise ignores your cancellation request or charges you after you cancel, contact CASE (Consumers Association of Singapore) immediately to lodge a formal dispute. Document every interaction with Rise, including dates, amounts charged and proof of cancellation attempts. CASE provides free mediation and possesses authority to pressure Rise into refunding unauthorised or illegal charges. You do not require legal representation.
Your legal position: Under the Consumer Protection (Fair Trading) Act, Rise cannot legally charge you after you submit a valid cancellation request. If they do, CASE can intervene at no cost to you.
Rise subscription pricing in singapore
Rise's subscription costs in Singapore dollars vary based on billing cycle, trial status and active promotions.
| Plan | Billing cycle | Cost (SGD) | Key information |
|---|---|---|---|
| Sleep and Energy Premium | Monthly | $14.99 | Standard entry point; charged monthly until cancellation |
| Sleep and Energy Premium | Annual | $99.99 | Upfront payment saves approximately 33% versus monthly billing |
| Free trial | 7 days | $0.00 | Cancel within 7 days to prevent first charge |
Mark your calendar 3 days before your next billing date. Cancelling within that window prevents the upcoming charge entirely.
Should you cancel Rise? pros and cons
Before cancelling, evaluate whether Rise truly no longer serves your needs or whether a temporary pause might better suit your situation.
Reasons to continue your subscription
Rise's artificial intelligence adapts to your sleep patterns over time, meaning cancellation resets your personalised coaching data. If you've invested weeks building a sleep routine, the app's recommendations grow more targeted with continued use. Monthly billing at $14.99 costs less than a single therapeutic sleep consultation. The expert-written content on sleep science provides value even if you use the app sporadically.
Reasons to cancel Rise
If you have not seen measurable improvements to sleep quality or daytime energy after 4 weeks, cancellation eliminates unnecessary spending. Users juggling multiple wellness apps often find that tracking in Rise duplicates effort already performed elsewhere. Budget constraints may necessitate cutting non-essential subscriptions. If the app's interface confuses you or wind-down reminders trigger stress rather than relaxation, the service does not align with your needs.
How to cancel Rise on each platform
Your cancellation method depends entirely on which app store or payment platform you used to subscribe.
Cancel Rise on apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad
- Tap your profile icon in the top-right corner
- Select "Subscriptions"
- Find Rise in your active subscriptions list
- Tap "Rise" to open the subscription details
- Tap "Cancel Subscription"
- Apple will display your cancellation date and final billing date
- Confirm you wish to proceed
- Keep the confirmation email Apple sends
- This proves cancellation if Rise continues charging
Your access to Rise continues until the end of your current billing cycle. Cancellation becomes effective on your next renewal date.
Cancel Rise on google play (Android)
- Open the Google Play app on your Android device
- Tap your profile icon in the top-right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- You will see all active subscriptions
- Select Rise from the list
- Tap "Cancel subscription"
- Review the cancellation notice
- Google Play confirms your access continues through the current billing period
- Tap "Cancel subscription" again to confirm
- Screenshot the confirmation screen
- Save this proof in case of disputes
Google Play typically processes cancellations within 24 hours. Rise will not charge you when your current billing cycle ends.
Cancel Rise via web (direct subscription)
- Visit the Rise website and log into your account
- Use the email address you registered with
- Navigate to "Settings" or "Account" in your profile menu
- Look for "Subscriptions" or "Billing"
- Select your active subscription
- You will see your plan, renewal date and payment method
- Click "Cancel Subscription"
- Rise may display a discount offer; ignore it if you wish to proceed
- Confirm the cancellation in the pop-up
- Rise sends a confirmation email within minutes
- Forward the confirmation email to your personal email
- Retain this record indefinitely
Direct web subscriptions cancel immediately upon confirmation. Your access ends on the date shown in the cancellation email.
Timeline and what happens after cancellation
After you submit your cancellation request, Rise's system processes your request within 24 hours on most platforms. Your access remains active until the end of your current billing period, meaning you retain full functionality through that date. Yafee advises users to download or screenshot any personalised sleep recommendations or habit data before your access expires, as Rise may delete your account data after cancellation.
Confirming cancellation was successful
Check your email for a cancellation confirmation from Apple App Store, Google Play or Rise directly. Log back into the Rise app 24 hours later and verify that "Renew subscription" no longer appears; if it does, your cancellation did not register. Contact Yafee's support team if the app still shows an active subscription after confirmed cancellation-this signals a billing error warranting escalation to CASE.
Monitoring your bank account after cancellation
Review your bank statement 5 to 7 days after your scheduled cancellation date. Confirm that no new $14.99 or $99.99 charge from Rise appears. If a charge posts after cancellation, document the date, amount and transaction ID immediately. This evidence supports a refund claim with CASE.
Requesting a refund for cancelled subscriptions
Your refund eligibility depends on when you initiated cancellation relative to your billing date and whether Rise's terms align with Singapore law.
Refunds for cancelled subscriptions within the billing cycle
If you cancel within 7 days of paying for a month or year of Rise, you typically qualify for a full refund under the Consumer Protection (Fair Trading) Act, which grants consumers a short cooling-off period for digital services. Request the refund directly through Rise's customer support, citing the cancellation date and original charge date. Provide your transaction ID or bank statement excerpt as proof.
Refunds after your billing cycle has passed
If more than 7 days have elapsed since your charge and you cancel, Rise will generally not refund your money-this aligns with standard subscription law. However, if you can demonstrate that Rise failed to deliver the promised service (for example, the sleep-tracking feature malfunctioned throughout your subscription period), you retain grounds for a partial refund under consumer protection law.
Escalating refund requests to CASE
If Rise refuses your refund request, lodge a complaint with the Consumers Association of Singapore. Provide your cancellation confirmation, bank statement showing the charge, and any emails documenting Rise's refusal. CASE mediates disputes at no cost and can compel Rise to refund unauthorised or misleading charges. Your escalation typically resolves within 4 to 8 weeks.
Common cancellation mistakes to avoid
Cancellation is designed to be straightforward, yet users frequently encounter preventable problems that delay refunds or allow unwanted charges to continue.
Deleting the app without cancelling the subscription
Removing Rise from your phone does not cancel your subscription. Rise continues charging your payment method monthly. Always cancel through the app store or web portal before uninstalling. Yafee has supported hundreds of users who discovered charges 6 months after deleting the app because they assumed deletion equalled cancellation.
Cancelling during a free trial without recording the date
If you cancel during Rise's 7-day free trial, record the exact date and time you cancelled. Take a screenshot of the cancellation confirmation. Many users report that Rise charged them days after a free trial ended despite believing they had cancelled. Proof of your cancellation date protects you if a dispute arises.
Failing to verify cancellation across multiple payment methods
If you subscribed through both the Apple App Store and Google Play simultaneously (unlikely but possible), you must cancel both subscriptions separately. Cancelling on one platform does not affect the other. Check your account on all platforms to confirm active subscriptions before assuming you have cancelled completely.
Ignoring confirmation emails
Save every cancellation confirmation email Rise, Apple or Google sends. Move these emails into a dedicated folder or print them. If a dispute arises, your email serves as timestamped proof that you cancelled. Without this record, you cannot prove cancellation to CASE.
What to do if Rise continues charging after cancellation
If a charge from Rise posts to your account after your confirmed cancellation date, act immediately.
Contact your bank or payment provider
Call your bank's customer service line and report an unauthorised or recurring charge. Provide your cancellation confirmation date and the charge date. Your bank can initiate a chargeback (dispute) on your behalf, freezing the charge while investigating. This process typically takes 10 to 15 business days.
Request a refund directly from Rise
Email Rise's support team with your cancellation confirmation, bank statement and the date the erroneous charge occurred. Clearly state that you cancelled on [specific date] and that the subsequent charge violates the Consumer Protection (Fair Trading) Act. Request an immediate refund. Document Rise's response.
Escalate to CASE if Rise refuses
If Rise does not refund the unauthorised charge within 7 days, lodge a complaint with the Consumers Association of Singapore. Visit case.org.sg or call them directly. Provide your cancellation proof, bank statement, and copies of all emails to Rise. CASE will mediate at no cost and has authority to compel Rise to refund the charge plus compensation for the inconvenience.
Cancellation checklist for Rise
Yafee recommends working through this checklist to ensure your cancellation is complete and verifiable.
| Task | Status | Deadline |
|---|---|---|
| Log into your Rise account and locate subscription settings | [ ] Complete | Today |
| Submit cancellation request through the correct platform | [ ] Complete | Today |
| Screenshot or save the cancellation confirmation | [ ] Complete | Today |
| Verify no new charge appears 5 to 7 days after your billing date | [ ] Complete | Within one week |
| Contact CASE if Rise charges you after cancellation | [ ] Complete | Within 7 days of erroneous charge |
Comparing subscription apps: Rise versus alternatives
If you cancel Rise, you may consider alternative sleep and energy tracking apps. The table below compares common features and pricing.
| App | Monthly cost (SGD) | AI coaching | Sleep tracking | Cancellation ease |
|---|---|---|---|---|
| Rise | $14.99 | Yes | Yes | Straightforward |
| Sleep Cycle | $9.99 | Limited | Yes | Simple |
| Headspace Sleep | $12.99 | Yes | No | Simple |
| Calm Sleep | $14.99 | Yes | Basic | Simple |
| AutoSleep | $3.99 | No | Yes | Straightforward |
Yafee recommends trialling a free or cheaper alternative before committing to a new paid subscription. Many sleep apps offer 7 to 14-day free trials, allowing you to test functionality without immediate charges.
Contact Rise for cancellation support
If you encounter technical issues cancelling through the app store or web portal, contact Rise's support team directly.
Primary contact channels
Rise operates customer support through in-app messaging and email. Open the Rise app, locate the "Support" or "Help" section, and submit a message stating: "I wish to cancel my subscription effective immediately. Please confirm cancellation and provide a reference number." Screenshot this message and Rise's response.
Alternatively, visit the Rise website, locate the "Contact Us" page, and email their support team. Clearly state your full name, registered email address, subscription plan and desired cancellation date. Request written confirmation of your cancellation. Retain this email indefinitely.
Rise's registered office in singapore
If Rise does not respond to support requests within 7 days, you may escalate to their registered office. Formal written notification of cancellation sent by email or registered mail creates a legally binding record. Yafee advises sending cancellation notices to Rise's primary office address if digital channels fail.
Include in your formal cancellation notice: your full name, account email, subscription plan, subscription start date, desired cancellation date and the statement "This email constitutes formal notice of subscription cancellation under the Consumer Protection (Fair Trading) Act." Request written acknowledgement within 5 business days.
Summary and final steps
Cancelling Rise protects your budget and simplifies your digital wellness routine. The Consumer Protection (Fair Trading) Act guarantees your right to cancel without penalty, and both the Apple App Store and Google Play provide straightforward cancellation mechanisms. Whether you cancel through your app store, the Rise website or formal written notice, retain proof of your cancellation and monitor your bank account for unauthorised charges.
If Rise refuses cancellation or continues charging after you cancel, Yafee emphasizes the importance of escalating immediately to the Consumers Association of Singapore. CASE mediates disputes free of charge and possesses the authority to compel refunds and compensation. Thousands of Singapore consumers have successfully cancelled Rise and recovered their money using the steps outlined above.
Yafee has helped thousands of consumers cancel unwanted subscriptions and claim refunds without legal fees or extended disputes. Visit Yafee.com today to access cancellation guides for hundreds of services, connect with consumer advocates and track your refund claims in real time. Take control of your subscriptions now.
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