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Frequently asked questions
Cancel Rise: The Right Way to Reclaim Your Wellness
How to cancel Rise and reclaim your wellness routine in south africa
Why you might want to cancel Rise
Rise is a health and wellness platform focused on sleep optimisation and energy management, delivered through subscription apps available across South Africa. The service combines sleep tracking, guided meditations, affirmations, and AI-powered expert access to help you improve rest and mental clarity.
Rise operates multiple branded offerings-including Rise Women membership and standalone apps like RISE: Manifest & Meditation and the Sleep Tracker-each with its own cancellation pathway and refund terms under South African consumer law. Understanding your options before you cancel protects your money and prevents unwanted charges.
The Rise product ecosystem
Rise delivers wellness content through several subscription tiers: monthly and annual plans for meditation and manifestation guidance, dedicated sleep improvement memberships, and premium AI expert access. Pricing ranges from R199.99 monthly for basic meditation features to R2,299.99 annually for comprehensive access. Each tier carries different cancellation and refund rules, and Yafee has documented these distinctions to help you navigate cancellation without confusion.
Common reasons to cancel Rise
You might cancel Rise because the app does not align with your sleep patterns, you prefer alternative meditation tools, subscription costs accumulate across multiple services, or the promised results have not materialised. Whatever your reason, South African consumer protection law entitles you to fair treatment during cancellation and a transparent refund process. Yafee supports your right to cancel quickly and recover funds where applicable.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA) and National Credit Act (NCA) protect your subscription cancellation rights and set minimum standards for refunds and contract clarity.
What the consumer protection act guarantees
The CPA obliges Rise to be transparent about subscription terms, pricing, cancellation procedures, and refund conditions before you pay. If Rise fails to clearly display cancellation steps or refund timelines, you have grounds to escalate a complaint to the National Consumer Commission (NCC) or your provincial consumer protection authority.
Additionally, if Rise charges you after you cancel, or if the company refuses to acknowledge your cancellation request, the CPA empowers you to dispute the charge through your bank or credit provider. Yafee recommends keeping email confirmation of every cancellation request-this proof is your legal shield if a dispute arises.
The 72-hour refund window and your cooling-off period
Rise's published policy allows refunds within 72 hours of your first payment and initial access. This is narrower than South Africa's 14-day cooling-off period for distance contracts (which the CPA recognises for online purchases), but Rise has chosen to enforce a stricter window. Request your refund via email to [email protected] within 72 hours, clearly stating your dissatisfaction and request amount.
Non-refundable items under Rise's terms include event tickets and eBooks. However, if Rise misrepresented features before purchase or the service was not fit for purpose, you may have grounds to dispute a denial of refund through the NCC. Yafee advises documenting all promises made at sign-up-screenshots of feature descriptions strengthen your case if negotiation becomes necessary.
Your legal position
Under the CPA, you are entitled to receive clear information about cancellation and refund rights before you subscribe. Rise must honour its published terms, and if the company withholds a refund without valid reason (such as a genuine breach of their stated non-refundable categories), you can lodge a formal complaint with the National Consumer Commission at www.ncc.org.za or contact the South African Police Service's Cyber Crime Unit if fraud is suspected.
Cancelling via the Rise app or web account
If you subscribed through the Rise app or Rise's website, your cancellation happens within your account dashboard.
Step 1: log in to your Rise account
- Open the Rise app or visit the Rise website (rise.com or risewomen.org.za).
- Enter your email and password to access your account.
- Navigate to your account settings or subscription management section, typically labelled "Settings", "Account", or "My Subscriptions".
Step 2: locate your subscription and cancellation option
- Find the active subscription you wish to cancel in your subscription management area.
- Select "Manage Subscription" or "View Plan Details".
- Look for a "Cancel Subscription" or "End Membership" button.
- If the button does not appear, Yafee recommends taking a screenshot and moving to email cancellation (see below).
Step 3: confirm your cancellation
- Click the cancellation button and review any exit survey or confirmation screen.
- Confirm your cancellation by clicking "Yes, cancel" or equivalent.
- Capture a screenshot of the confirmation message or order number.
- Request an email confirmation from Rise support if the confirmation is not automatic.
Cancelling Rise via email
Email cancellation is the safest method because it creates a dated record of your request, which protects you if a dispute arises later.
Step 1: prepare your cancellation email
- Use your personal email address (the one linked to your Rise account).
- Address your email to [email protected] or the support email listed on your receipt.
- Include a clear subject line: "Cancellation Request - [Your Name] - [Account Email]".
- State your full name, email address, and the type of subscription (Rise Women, Sleep Tracker, RISE: Manifest & Meditation, or other).
- Write a brief statement: "I wish to cancel my subscription effective immediately" or "Please cancel my subscription within 72 hours to qualify for a refund under your stated policy."
Step 2: include your account details
- Provide your account email address as it appears in Rise's records.
- Include your subscription start date if you know it (check your receipt or app).
- Mention your subscription plan (monthly or annual).
- If you are requesting a refund, state the reason clearly: "Service did not meet my expectations" or "I am dissatisfied with the meditation content quality."
Step 3: request confirmation and send
- End your email with: "Please confirm receipt of this cancellation request and provide written confirmation of the cancellation date and any applicable refund timeline."
- Send the email from your registered email address.
- Save a copy of your sent email for your records.
- Expect a response within 48 hours under reasonable consumer service standards.
Cancelling Rise through your payment provider or subscription platform
If you subscribed through Google Play, Apple App Store, or another third-party platform, you may need to cancel through that platform's subscription management system.
Cancelling via apple app store (iPhone/iPad users)
- Open the App Store app and tap your account icon in the top right corner.
- Tap "Subscriptions".
- Find the Rise app in your active subscriptions list.
- Tap "Cancel Subscription" or "Edit" and follow the prompts.
- Take a screenshot of the cancellation confirmation.
- Note: Apple processes cancellations immediately; your access ends at the current billing cycle's end date.
Cancelling via google play (Android users)
- Open Google Play on your Android device and tap your profile icon.
- Tap "Payments and subscriptions" then "Subscriptions".
- Select the Rise subscription.
- Tap "Cancel subscription" and confirm.
- Google sends a confirmation email; save this for your records.
Cancelling via credit card (for direct subscriptions)
- Contact your credit card issuer's customer service if Rise continues charging after you cancel via app or email.
- Provide your card number (last four digits), the merchant name (Rise or Rise Health LLC), and the date the unwanted charges began.
- Request a chargeback or dispute under your card's consumer protection terms.
- Your bank will investigate and typically reverse fraudulent charges within 30 days.
Understanding rise's refund policy and timelines
Yafee has reviewed Rise's refund framework to help you understand when you qualify for a refund and how long the process takes.
| Refund scenario | Eligible within | Refund amount | Process time |
|---|---|---|---|
| New subscription (money-back guarantee) | 72 hours of first payment | Full refund to original payment method | 5-10 business days |
| Cancellation after 72 hours | No refund (except dispute grounds) | Subscription ends at next billing date | N/A |
| Service misrepresentation or unfit for purpose | Within 30 days of dispute initiation | Full or partial (NCC determination) | 14-30 days (NCC investigation) |
| Overcharging or billing error | Immediately upon complaint | Full correction or refund | 1-5 business days |
| Charged after cancellation request | Anytime (billing dispute) | Full reversal plus potential damages | 30 days (chargeback) |
| Non-refundable items (events, eBooks) | No refund | No refund | N/A |
After you cancel Rise: what to expect
Cancellation does not always mean immediate loss of access; here is what happens next and how to verify your cancellation status.
Your subscription access timeline
- If you cancel mid-cycle (not at month or year-end), Rise typically allows access until your current billing period ends.
- No further charges will be applied after your cancellation date.
- You should receive a cancellation confirmation email within 24 hours of requesting cancellation.
- If you do not receive confirmation within two business days, follow up with Rise support to verify your cancellation was processed.
Monitoring your bank account and subscription status
- Check your bank or credit card statement 5-10 days after cancellation to confirm no charge appears.
- If a charge appears after your cancellation date, contact your bank immediately and reference your cancellation confirmation email.
- Log back into your Rise account 48 hours after cancellation to confirm the subscription no longer appears as active.
- If the subscription still shows as active, email Rise support with your cancellation confirmation number and request immediate reversal.
Requesting your refund status
- If you cancelled within 72 hours and have not received a refund within 10 business days, contact Rise support with your cancellation date and original payment reference.
- Yafee recommends requesting a written refund status update and estimated processing date.
- If Rise does not respond within 5 business days, escalate to the National Consumer Commission.
Common cancellation mistakes to avoid
Cancellation disputes are stressful, but many are preventable-Yafee has identified the most common pitfalls and how to sidestep them.
Mistake 1: relying on app-only cancellation without email backup
The Rise app may not generate a timestamped confirmation. Always send a follow-up email to [email protected] stating "I am confirming my subscription cancellation requested via app on [date]." This creates a legal record Rise cannot dispute.
Mistake 2: not capturing proof of cancellation
Screenshots of confirmation screens, cancellation emails, and bank statements are your evidence. Without them, Rise can claim no cancellation was received. Yafee advises creating a folder on your phone or computer labelled "Rise Cancellation" and storing every screenshot and email there.
Mistake 3: cancelling within 72 hours but not requesting a refund explicitly
Cancellation and refund are separate requests. Always write "I request a full refund" in your cancellation email if you fall within the 72-hour window. Rise may not offer a refund unless you explicitly ask for one.
Mistake 4: ignoring charges after cancellation
If Rise charges you after your cancellation date, contact your bank within 60 days to dispute the charge. After 60 days, your bank may refuse to reverse it. Act immediately if you see a suspicious charge.
Mistake 5: cancelling via app store but forgetting to check email confirmation
Apple and Google send separate confirmation emails. Check your spam folder if you do not see a confirmation within 24 hours. Without this email, proving cancellation date becomes difficult if a dispute arises.
Pricing and subscription comparison for Rise
Understanding your subscription cost helps you determine whether cancellation or plan downgrade is the right choice.
| Plan name | Billing cycle | Monthly cost (ZAR) | Annual cost (ZAR) | Best for |
|---|---|---|---|---|
| RISE: Manifest & Meditation (basic) | Monthly | R199.99 | N/A | Budget-conscious users |
| Rise Women (monthly) | Monthly | R349.99 | N/A | Women's wellness focus |
| Rise Women (annual) | Annual | N/A | R2,299.99 | Long-term commitment |
| Sleep Tracker premium | Monthly | R249.99 | N/A | Sleep optimisation focus |
| AI expert access (add-on) | Monthly | R149.99 | N/A | Supplementary expert guidance |
| Free trial (limited features) | One-time | Free | Free | Testing before commitment |
When to escalate your cancellation complaint to consumer authorities
If Rise refuses to cancel your subscription or denies a refund without valid reason, South African law gives you the power to escalate formally.
Red flags that warrant escalation
- Rise does not respond to your cancellation email within five business days.
- Rise charges your account after you request cancellation.
- Rise denies a refund within 72 hours despite your timely request.
- Rise claims it never received your cancellation, despite your email proof.
- Rise's published cancellation procedure is unclear or inaccessible.
Filing a complaint with the national consumer commission
- Gather all evidence: cancellation confirmation emails, screenshots, bank statements, and correspondence with Rise.
- Visit www.ncc.org.za or contact the NCC's call centre on 011 689 8300 (Johannesburg) or 021 426 5240 (Cape Town).
- Complete the NCC complaint form (available online) and submit it with your supporting documents.
- The NCC will investigate Rise's conduct and issue a determination within 30 days.
- If Rise still refuses to comply, the NCC can escalate to the Consumer Tribunal, which has the power to order refunds and award damages.
Disputing charges through your bank or credit provider
- Contact your bank's fraud or disputes department and explain the situation.
- Provide your cancellation confirmation email and account statements showing unwanted charges.
- Request a chargeback or dispute under Section 109 of the NCA (unauthorised debit).
- Your bank will contact Rise and demand a response within 10 business days.
- If Rise cannot prove you authorised the charges after cancellation, your bank will reverse them.
Key takeaways and your cancellation checklist
Cancelling Rise successfully means following a clear sequence and keeping evidence every step of the way. Yafee has compiled this checklist to ensure your cancellation is processed correctly and your money is protected.
- Decide whether you want a refund (within 72 hours only) or just to cancel going forward.
- Send a cancellation email to [email protected], including your account email, subscription type, and cancellation date.
- Request written confirmation of your cancellation and any applicable refund timeline.
- Take screenshots of your Rise account, subscription status, and any confirmation messages.
- Save your cancellation email and Rise's response in a dedicated folder.
- Monitor your bank account for unexpected charges 5-10 days after cancellation.
- If a charge appears after cancellation, dispute it immediately with your bank or credit provider.
- If Rise does not respond within five business days, escalate to the National Consumer Commission.
- Keep all documentation for at least 90 days in case a dispute arises.
- If successful, delete the Rise app from your device and verify your subscription no longer appears in app store accounts.
Why consumers in south africa choose yafee for cancellation support
Yafee is an independent resource dedicated to protecting consumer rights across South Africa. We guide you through complex cancellation processes, explain your legal standing under the CPA and NCA, and ensure you recover funds where you are entitled to them. Unlike Rise's own support team, Yafee has no financial interest in keeping you subscribed-we prioritise your rights and financial security.
Every cancellation case is different, but every consumer in South Africa deserves clarity, respect, and fair treatment. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and navigate disputes with wellness platforms, streaming services, and subscription apps. Whether Rise is no longer serving your wellness goals or you simply want to manage your budget, Yafee's step-by-step guidance and legal framework ensure you cancel Rise without confusion, delay, or unexpected charges.
For further support or to explore dispute resolution options, visit Yafee.com and access our consumer rights library, cancellation templates, and direct escalation support.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
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