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Cancel Relaxium: Step-by-Step Guide
How to cancel Relaxium and reclaim your money in singapore
What Relaxium is and why you might want to cancel
Relaxium is a natural sleep aid and stress-relief supplement available in capsule form, marketed primarily as a 30-day supply through its official website and secondary retailers including eBay Singapore. The product combines herbal and mineral ingredients designed to enhance sleep quality and promote relaxation. You may have made a one-time purchase or enrolled in an auto-renewing monthly subscription via the "Subscribe & Save" option.
If the supplement is not delivering promised results, you are experiencing unwanted side effects, or you wish to stop recurring charges, Yafee provides clarity on your legal position and the exact steps to cancel. Under Singapore's Consumer Protection (Fair Trading) Act, you hold enforceable rights regardless of whether you ordered once or subscribed to recurring deliveries. Yafee guides you through the cancellation process with precision and legal authority.
Common reasons to cancel Relaxium
You might cancel Relaxium because the supplement fails to improve your sleep quality as advertised, you experience adverse reactions, you were charged for an auto-renewal you did not authorize, or you prefer to explore alternative products. Whatever your reason, you are entitled to cancel without penalty under Singapore consumer law. Yafee ensures you understand both your options and your protections.
How Relaxium is sold in singapore
Relaxium reaches you through multiple channels with different pricing structures. The official website offers both one-time purchases and auto-renewing monthly subscriptions, typically priced around USD 40-45 per month (approximately SGD 55-66). You can also purchase Relaxium on eBay Singapore, where individual listings vary in capsule count and price, starting from around SGD 14.53 at secondary-market rates. Your purchase platform determines your cancellation method, so identifying where you ordered matters significantly.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act grants you specific protections when cancelling subscription services and seeking refunds for consumer goods. This legislation establishes your baseline rights and sets clear obligations on sellers.
Consumer protection (Fair trading) act protections
The Consumer Protection (Fair Trading) Act prohibits misleading or deceptive conduct in trade. If Relaxium was marketed with unsubstantiated health claims or if you were not clearly informed of auto-renewal terms at the point of purchase, you may have grounds to cancel and claim a full refund. The legislation applies to all sellers operating in Singapore, whether they maintain a local office or operate remotely.
Furthermore, the Act requires sellers to provide clear and transparent terms before you commit to any subscription. If the cancellation process was deliberately obscured, if contact information was hidden, or if you were not given a straightforward mechanism to stop recurring charges, the seller has breached your rights. Yafee advises documenting all communication and payment records as evidence of these breaches.
The 14-day cooling-off period
Under Singapore consumer law, you hold a 14-day cooling-off right from the date you receive Relaxium. During this period, you may cancel your order and request a full refund without providing justification. This right applies to distance sales (online purchases) and protects you if the product fails to meet your expectations or if you simply change your mind.
If you are still within the 14-day window, you do not need to prove the product is defective; cancellation alone entitles you to a refund. This is your strongest legal position. After 14 days, your rights shift to the 90-day money-back guarantee (if offered by the seller) or to claims based on breach of the Consumer Protection (Fair Trading) Act.
Your legal position when cancelling
Within 14 days of receipt: You hold an unconditional right to cancel and receive a full refund under Singapore's distance-sale rules. The seller must process your refund within 14 days of receiving your cancellation notice.
Between 14 days and 90 days: If Relaxium advertises a 90-day money-back guarantee, you may invoke it if you are unsatisfied with results. This is a contractual promise, not a legal right, but it is enforceable if clearly stated at the point of sale.
After 90 days: You may still cancel a subscription if the seller has misrepresented the product, failed to disclose auto-renewal terms clearly, or breached the Consumer Protection (Fair Trading) Act. You should escalate complaints to the Consumers Association of Singapore (CASE) if the seller refuses to cooperate.
Cancellation methods and which to use
Your cancellation method depends on where you purchased Relaxium and whether you hold a subscription or one-time order. Yafee outlines the exact procedure for each platform.
Cancelling a Relaxium subscription via the official website
If you enrolled in "Subscribe & Save" directly through Relaxium's official website, you must locate your account management portal and access the subscription settings. Log in using your email address and password, navigate to "My Subscriptions" or "Account Settings," and select the option to pause or cancel your recurring order. Confirm the cancellation request and request a full refund if you are within 14 days of your most recent charge or 90 days of purchase.
If the website does not provide a self-service cancellation option, you must contact Relaxium's customer service directly. Yafee recommends using the cancellation address provided on their Returns & 90-Day Money-Back Guarantee page, as this is the official designated channel for processing cancellations and refund requests.
Cancelling a one-time Relaxium purchase
If you made a single purchase (not a subscription), you remain entitled to the 14-day cooling-off period from the date you received the product. Submit a cancellation request in writing to the address specified on Relaxium's Returns page, clearly stating your order number, purchase date, and request for a full refund. Include your name, email address, and phone number so the seller can confirm receipt and process your refund.
Retain a copy of your cancellation email or letter. If you sent it by post, use registered or tracked mail so you have proof of delivery. This documentation protects you if the seller disputes receiving your cancellation request.
Cancelling a Relaxium purchase made on eBay singapore
If you purchased Relaxium through eBay Singapore, your cancellation and refund rights are governed by eBay's platform policies as well as Singapore consumer law. Log into your eBay account, navigate to "Purchases," locate the Relaxium transaction, and select "Return this item." Follow eBay's guided return process, which typically requires you to provide a reason for return and arrange shipping.
eBay's default return window is 30 days from purchase, which aligns with Singapore's 14-day cooling-off period. Once eBay receives and inspects the returned item, the seller must issue your refund within 14 days. If the seller disputes your return, eBay's Resolution Centre will adjudicate. Yafee advises photographing the product and packaging before returning, as this evidence supports your case if disputes arise.
Step-by-step cancellation process
Follow these precise steps to cancel your Relaxium subscription or order and secure your refund.
Step 1: gather your account and purchase information
Before contacting Relaxium or initiating a cancellation request, assemble the following documentation:
- Your order number or confirmation email
- The date you purchased or received Relaxium
- Your payment method and transaction ID (visible on your bank or credit card statement)
- Your name, email address, and phone number
- Screenshots of any auto-renewal charges or subscription terms you agreed to
- Any communications from Relaxium or the seller regarding the product or subscription
Having this information ready eliminates delays when you contact customer service or submit a cancellation request. It also strengthens your position if you need to escalate the complaint to CASE.
Step 2: determine your purchase platform and applicable law
Identify whether you purchased directly from Relaxium's website, through eBay Singapore, or via another retailer. Confirm the date you received the product, as this triggers the start of your 14-day cooling-off period. If you purchased via eBay, your primary cancellation channel is eBay's returns system, not Relaxium directly. Yafee recommends documenting the purchase platform in writing so you have a clear record of which cancellation process applies.
Step 3: submit your cancellation request via the correct channel
For direct Relaxium purchases or subscriptions, use the cancellation address provided on Relaxium's Returns & 90-Day Money-Back Guarantee page. Send a written request (email or registered post) stating:
- "I request cancellation of my Relaxium subscription/order effective immediately."
- Your order number and purchase date
- The reason for cancellation (optional, but helpful if claiming breach of contract)
- Your full name, email, and phone number
- Your preferred refund method (original payment method or alternative)
- A request for written confirmation of cancellation and refund processing
For eBay purchases, initiate the return through eBay's platform rather than contacting Relaxium directly. eBay's system ensures both parties have a transparent, documented record of the return and refund process.
Step 4: follow up and confirm receipt
Within 2-3 business days, confirm that Relaxium received your cancellation request. If you sent an email, request a read receipt. If you sent registered post, track delivery and obtain proof of receipt. If Relaxium does not acknowledge your cancellation within 3 business days, send a follow-up email or letter reiterating your request and referencing your original submission date.
Yafee emphasizes the importance of this step: it creates a documented timeline that protects you if the seller claims they never received your cancellation request or if they delay processing your refund beyond the 14-day legal window.
Step 5: monitor your account and payment method for refund processing
Relaxium must process your refund within 14 days of receiving your cancellation request. Check your bank account or credit card statement regularly to confirm the refund has been applied. If your subscription was active, verify that no new charges appear in your next billing cycle. If you do not see a refund after 14 days, contact Relaxium again and request a specific refund timeline in writing.
Step 6: escalate to the consumers association of singapore if necessary
If Relaxium refuses to process your cancellation, disputes your refund claim, or fails to comply within 14 days, lodge a complaint with the Consumers Association of Singapore (CASE). CASE investigates disputes between consumers and traders and can compel sellers to comply with Singapore consumer law. Provide CASE with all documentation: your original order, cancellation request, proof of delivery, and correspondence with Relaxium. CASE will arbitrate on your behalf and, if your claim is valid, require Relaxium to issue your refund.
Understanding Relaxium pricing and subscription costs
Transparent pricing helps you track what you are paying and identify unauthorized charges. The table below outlines Relaxium's typical pricing structure in Singapore.
| Purchase type | Price (approximately) | Supply duration | Renewal frequency | Cancellation window |
|---|---|---|---|---|
| One-time purchase (official website) | SGD 55-66 | 30 days | None | 14 days (cooling-off) |
| Subscribe & Save (official website) | SGD 50-60 per month | 30 days | Monthly auto-renewal | 14 days after each charge |
| eBay Singapore (secondary seller) | SGD 14.53 upward (variable) | Varies by listing | None (one-time only) | 30 days (eBay standard) |
| 90-day money-back guarantee (if applied) | Applies to any purchase | N/A | N/A | 90 days from purchase |
Note that "Subscribe & Save" typically offers a modest discount (approximately SGD 5-10 per month) compared to one-time purchases. However, you must actively cancel to prevent recurring charges. Yafee recommends setting a calendar reminder for your subscription renewal date so you do not miss the cancellation window if you decide to stop.
Processing your refund and timelines
Refund processing times vary depending on your payment method and your bank's internal procedures. Understand these timelines so you know when to expect your money.
Refund processing times by payment method
If you paid via credit card or debit card, Relaxium's refund typically appears as a credit to your card within 5-10 business days. Your bank may then take a further 2-5 business days to reflect this credit in your account statement. If you paid via PayPal or another e-wallet service, the refund usually processes within 3-7 business days. If you paid via direct bank transfer, the seller must initiate the reversal through their bank, which typically takes 5-14 business days.
Consequently, your full refund (from the moment Relaxium processes it to the moment it appears in your account) may take up to 21 days in total. The Consumer Protection (Fair Trading) Act requires sellers to initiate refunds within 14 days of your cancellation request; the remaining delay is due to banking systems, not seller negligence.
What to do if your refund is delayed
If you do not see a refund 21 days after submitting your cancellation request, contact Relaxium and request evidence that they initiated the refund. Ask for the transaction reference number or confirmation from their bank. If Relaxium cannot provide this evidence, they have breached their legal obligation to process your refund within 14 days. Escalate the matter to CASE immediately, providing CASE with your original cancellation request, Relaxium's response (or lack thereof), and your bank statements showing no refund.
What happens after you cancel
Cancellation does not end once you receive your refund. Take these steps to ensure your account is fully closed and no further charges occur.
Verify your subscription has been stopped
Log into your Relaxium account (if you created one on the official website) and confirm that your subscription status shows "Cancelled" or "Inactive." If you still see an active subscription after submitting your cancellation request, contact customer service immediately and provide a screenshot of the subscription status. This is evidence that Relaxium failed to process your cancellation correctly.
Monitor your payment method for phantom charges
Check your credit card or bank statement weekly for 60 days after your cancellation to ensure no further charges appear. If an unauthorized charge occurs after you cancelled, contact your bank or credit card company immediately and dispute the transaction as unauthorized. Your bank can reverse the charge and initiate a chargeback against Relaxium. Simultaneously, contact Relaxium and CASE, providing documentation of the unauthorized charge.
Request written cancellation confirmation
If Relaxium has not provided written confirmation of your cancellation, send a follow-up email requesting this document for your records. A written confirmation letter (stating your order number, cancellation date, and refund status) strengthens your position if future disputes arise. Yafee recommends retaining this document indefinitely in case you need to reference it later.
Common mistakes when cancelling Relaxium
Cancellation is straightforward when you follow the correct procedure, but common oversights can delay your refund or weaken your legal position. Avoid these pitfalls.
Mistake 1: cancelling only on the website without written confirmation
If you cancel your Relaxium subscription through the website portal, the confirmation often appears only on-screen and may not be retained in your email or account history. Screenshot the confirmation page immediately and email it to yourself or Relaxium as a backup record. Better still, follow your website cancellation with a written email to customer service restating your cancellation request. This creates a documented trail that protects you if the website cancellation fails to process.
Mistake 2: missing the 14-day cooling-off deadline
If you delay your cancellation request beyond 14 days from receipt, you lose your unconditional cooling-off right. You may still cancel after 14 days if you invoke the 90-day money-back guarantee (if offered) or prove the seller breached consumer law, but your legal position weakens. Calculate your 14-day window immediately upon receiving Relaxium and submit your cancellation request well before the deadline.
Mistake 3: not keeping copies of all communications
Email confirmations, chat transcripts, proof of delivery (if you sent cancellation by post), and bank statements are your evidence if a dispute arises. If you delete these documents, you have no way to prove you cancelled on time or that Relaxium refused to process your refund. Create a dedicated folder on your computer or cloud storage and retain all Relaxium-related documents for at least two years after cancellation.
Mistake 4: confusing eBay returns with Relaxium cancellations
If you purchased via eBay Singapore, do not contact Relaxium directly to cancel; use eBay's Returns system exclusively. Relaxium may not recognize a cancellation request that bypasses eBay, and eBay's platform protects you with buyer guarantees. Conversely, if you purchased directly from Relaxium's website, do not attempt to return the product to eBay; contact Relaxium using the address on their Returns page.
Mistake 5: assuming the refund is automatic after cancellation
Cancelling your subscription does not automatically trigger a refund; you must explicitly request one in writing. Many sellers distinguish between "pausing" a subscription (stopping future charges but retaining your account) and "cancelling" it (closing your account and initiating a refund). Yafee emphasizes: always request a refund in the same message where you request cancellation. Use clear language: "I request cancellation of my subscription and a full refund of all charges."
Relaxium pricing and payment comparison
Understanding how Relaxium's pricing compares to alternative sleep aids helps you decide whether to stay or cancel. The table below outlines the key differences.
| Product / option | Monthly cost (SGD) | Subscription required? | Money-back guarantee | Availability in Singapore |
|---|---|---|---|---|
| Relaxium (Subscribe & Save) | 50-60 | Yes | 90 days | Official website, eBay |
| Melatonin (generic, local pharmacy) | 15-30 | No | Pharmacy return policy | Most pharmacies |
| Valerian root supplement (local brand) | 25-45 | No | Retailer dependent | Health food stores, online |
| Magnesium glycinate (premium local) | 35-55 | No | Retailer dependent | Online retailers, some pharmacies |
If cost is your primary concern and Relaxium has not improved your sleep, generic alternatives available at local pharmacies may offer better value. Yafee recommends consulting a healthcare professional before switching products to ensure continuity of care.
Contacting Relaxium and requesting refunds
Direct communication is your first step to resolving cancellation and refund disputes. The following section outlines the correct contact methods and what to expect.
Official Relaxium contact address for cancellations and returns
Relaxium designates a specific address for processing returns and cancellations, which is provided on their Returns & 90-Day Money-Back Guarantee page. Use this address exclusively for cancellation and refund requests; other corporate contact addresses are for general enquiries and may delay your request. When writing to this address, include:
- Your full name and address in Singapore
- Your order number or RMA number (if you have one)
- The date of your original purchase and the date you received the product
- A clear statement: "I request cancellation of my subscription/order and a full refund"
- The reason for cancellation (if applicable)
- Your preferred refund method
- A request for written confirmation of receipt and refund status within 3 business days
Send this letter via registered post or email (if an email address is listed on their Returns page). Retain proof of delivery or a sent-email confirmation. Yafee advises sending cancellation requests early in the week so they are processed within the same business week.
What to include in your cancellation letter or email
A clear, professional cancellation request increases the likelihood of swift processing. Use this template:
"Dear Relaxium Customer Service, I am writing to request cancellation of my subscription (Order #[INSERT ORDER NUMBER]) effective immediately. I purchased Relaxium on [DATE] and received it on [DATE]. I wish to cancel my subscription and request a full refund to my original payment method [or alternative method if specified]. Please confirm receipt of this request within 3 business days and provide a refund timeline. Thank you. [YOUR NAME, EMAIL, PHONE NUMBER]"
A professional, concise request is more likely to be processed quickly than an emotional or verbose message. Yafee recommends saving a copy of this letter and sending it via email so you have instant proof of submission.
Escalating your complaint to singapore's consumer authority
If Relaxium refuses to cancel your subscription, disputes your refund, or fails to comply within 14 days, escalate to the Consumers Association of Singapore (CASE).
Filing a complaint with CASE
CASE investigates complaints between consumers and traders operating in Singapore and can compel traders to comply with the Consumer Protection (Fair Trading) Act. To file a complaint, visit CASE's website or call their hotline. Provide the following:
- Your full name, contact details, and Singapore address
- Your order number and purchase date
- Copies of your original purchase confirmation and payment receipt
- Your cancellation request and the date you submitted it
- All correspondence between you and Relaxium (emails, letters, chat transcripts)
- Bank statements showing the charge and (if applicable) the lack of a refund
- A detailed explanation of what Relaxium failed to do
- The amount of money you are claiming
CASE will contact Relaxium and request their response. If Relaxium fails to respond or disputes your claim, CASE will investigate further and may refer the matter to mediation or small claims court. This process is free to you and carries significant weight with sellers.
CASE's dispute resolution process and timelines
CASE's mediation process typically takes 4-8 weeks from the date you file your complaint. If both parties (you and Relaxium) agree to mediation, you will meet (remotely or in person) to resolve the dispute. If mediation fails, CASE can refer your case to the Community Mediation Centre or to the Small Claims Tribunal if your claim is under SGD 10,000. The tribunal's decision is binding and enforceable.
Consequently, having all documentation in order before you file with CASE significantly accelerates the process. Yafee advises filing with CASE as soon as Relaxium fails to respond within 3 business days or fails to process your refund within 21 days of your cancellation request.
Checklist for cancelling Relaxium successfully
Use this checklist to ensure you complete every step correctly and protect your legal position.
| Action | Completed? | Deadline |
|---|---|---|
| Calculate your 14-day cooling-off period from receipt date | ☐ | Immediately |
| Gather order number, purchase date, and payment proof | ☐ | Before submitting cancellation |
| Locate the correct cancellation address on Relaxium's Returns page | ☐ | Before submitting cancellation |
| Submit written cancellation request (email or registered post) | ☐ | Within 14 days of receipt |
| Request written confirmation of receipt from Relaxium | ☐ | Within 3 business days |
| Monitor bank account for refund (allow up to 21 days) | ☐ | 21 days after cancellation request |
| Follow up if refund does not appear after 21 days | ☐ | Day 22 after cancellation request |
| File complaint with CASE if Relaxium fails to refund | ☐ | Within 2 months of original purchase |
| Retain all cancellation and refund documentation | ☐ | Indefinitely |
Summary and next steps
Cancelling Relaxium in Singapore is straightforward when you follow the legal framework and procedural steps outlined above. You hold enforceable rights under the Consumer Protection (Fair Trading) Act, including a 14-day cooling-off period and the option to invoke a 90-day money-back guarantee if offered. Submit your cancellation request in writing to the address specified on Relaxium's Returns page, confirm receipt within 3 business days, and monitor your bank account for refund processing (up to 21 days). If Relaxium fails to cooperate, escalate your complaint to the Consumers Association of Singapore (CASE), which will investigate and compel compliance on your behalf.
The steps are clear: gather your documentation, submit a written cancellation request before your 14-day window closes, follow up for confirmation, and track your refund. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover their money by applying these exact procedures. Do not delay; submit your cancellation request today and reclaim control of your payment method. Yafee provides precise legal guidance so you proceed with confidence, knowing exactly what Relaxium must do and what recourse you hold if they fail.
Relaxium cancellation address
Submit your cancellation request to the address specified on Relaxium's Returns & 90-Day Money-Back Guarantee page. If you cannot locate this address on their website, contact their general customer service line and ask specifically for the RMA (Return Merchandise Authorization) and cancellation address. Yafee recommends sending your request via registered post and email simultaneously to ensure delivery is documented and confirmed. Include your full contact details and order number in all correspondence so Relaxium can respond promptly and process your refund without delay.
Important warning
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